---
title: 'Senior Customer Success Manager at NetBox Labs'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-netbox-labs-us-west-coast-th469xce2kk9'
type: 'job'
last_seen: '2026-10-29'
---

# Senior Customer Success Manager at NetBox Labs

- **Company:** NetBox Labs
- **Location:** US West Coast
- **Compensation:** $135k–$150k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-29
- **Apply:** https://jobs.ashbyhq.com/netboxlabs/c6dfe1f7-f92f-4851-b767-fe66ad873ff1

## Job description

## About the Role

As a Senior Customer Success Manager at NetBox Labs, you will own the long-term success and growth of a strategic portfolio of customers. Your primary responsibility is to ensure customers realize sustained value from NetBox Labs’ products and services, resulting in strong net revenue retention (NRR) and customer lifetime value (CLV). This role goes beyond day-to-day account management. You will operate as a trusted advisor, helping customers align NetBox Labs to their business and technical objectives, while proactively identifying risks and growth opportunities. You will also play a key role in shaping Customer Success strategy, processes, and best practices as the organization continues to scale.

## What You’ll Do

- Own NRR and CLV for a portfolio of mid-market and enterprise customers
- Develop and execute customer success plans aligned to customer goals and outcomes
- Drive onboarding, adoption, and ongoing value realization across the customer lifecycle
- Build executive-level relationships and engage regularly with senior customer stakeholders
- Partner with the renewals teams and sales to drive renewal and expansion conversations.
- Identify and mitigate churn risk through proactive engagement and clear action plans
- Use customer data and health signals to prioritize efforts and guide decision-making
- Advocate for customer needs internally, influencing Product and Engineering priorities
- Coordinate across Onboarding, Support, and Sales to deliver a cohesive customer experience
- Contribute to the development of Customer Success playbooks, metrics, and operating models
- Mentor and support more junior Customer Success Managers as needed

What Success Looks Like

- Strong and predictable net revenue retention
- Customers achieving clearly defined, measurable outcomes with NetBox Labs
- Low churn and well-managed renewal cycles with minimal surprises
- Expansion driven by customer adoption and value, not transactional upselling
- Trusted advisor status with key customer stakeholders
- Improved Customer Success processes and maturity across the organization

## What We’re Looking For

- 5+ years of experience in Customer Success, Account Management, or a related role
- Proven track record of driving retention, expansion, and long-term customer value in a SaaS or subscription business
- Experience managing complex, technical customers and enterprise stakeholders
- Strong ability to translate technical capabilities into business value
- Comfort owning commercial outcomes, including renewals and expansions
- Strategic mindset with the ability to execute tactically
- Strong communication, negotiation, and stakeholder management skills
- Experience working cross-functionally in a growing organization

## Nice to Have

- Background in infrastructure, networking, DevOps, or automation
- Experience in a high-growth or scaling SaaS company
- Experience with open-source software or developer-focused platforms
- Prior experience mentoring or leading other CSMs

About NetBox Labs: NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

Our culture and values:

- We own and solve problems with high attention to detail.
- Our open source contributors, users, customers & team are all part of our community. When our community wins, we win.
- We prioritize simplicity and think twice before adding complexity
- Clear communication helps keep our team aligned and collaborating smoothly.

NetBox Labs is proud to be an equal opportunity employer. We believe diverse teams build better software, and we welcome applicants of every race, color, religion, gender identity, sexual orientation, national origin, age, disability, and veteran status. If you need accommodation at any point in the process, just let us know.

## About NetBox Labs

## Company Overview
- **One-liner**: NetBox Labs is the commercial steward of the open source NetBox project, providing an intelligent infrastructure management platform that serves as a system of record for network and infrastructure data.
- **Entity Type**: Private (Series B, raised $35M in August 2025; total funding $55.2M)
- **Headquarters**: New York, United States
- **Founded**: 2023
- **Founders**: Kris Beevers (Co-founder & CEO), Jeremy Stretch (Chief NetBox Officer), Mark Coleman (Co-founder & Chief Product Strategy Officer)
## Core Business
- **Industry**: Computer Networking Products / Network & Infrastructure Management
- **Target Customers**: B2B, primarily large enterprises, hyperscalers, and organizations with complex, multi-vendor network infrastructures
- **Mission or Purpose**: “Bringing simplicity and surety to modern networks and infra” – building an ecosystem that makes networks easier to operate, observe, automate, and secure.
## Products & Services
- **NetBox (Open Source)**: The world’s most widely adopted infrastructure data standard, trusted by 10,000+ organizations. Provides a source of truth for network objects, IP address management (IPAM), data center infrastructure management (DCIM), and more.
- **NetBox Cloud**: A fully supported, hosted version of NetBox with performance and service SLAs, commercial support, and enterprise-grade reliability.
- **NetBox AI**: Natural language querying, smart automation, and AI-assisted orchestration, enabling agentic operations and grounded infrastructure context.
- **Infrastructure Graph / Operational Intelligence**: Core platform components that map semantic relationships, topology, live inventory, intended vs. operational state, and drift detection – all in one unified data thread.
- **Validation & Approval Gates**: Branching, change review, approval workflows, and guardrails to validate every infrastructure change before it reaches production.
## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $55.2M (Series B of $35M led by NGP Capital in August 2025; Series A of $20M led by Flybridge in April 2023; seed round led by NS1 and IBM)
- **Annual Revenue**: Approximately $27.5M (LinkedIn estimate)
- **Notable Investors/Partners**: NGP Capital, Flybridge, NS1 (IBM), and others
- **Growth Signals**:
  - Headcount grew 176.1% year-over-year to 91 employees (as of mid-2026)
  - Operates in 8 countries across North America, Europe, and APAC
  - Claims trust from 10,000+ organizations, including hyperscalers and large enterprises
  - Monthly headcount growth of +4.1%
## Competitive Advantages
- **Open Source Community**: NetBox is the de facto open source standard for infrastructure data; a large, active community drives adoption and contributions.
- **API-First & MCP Everywhere**: Built for agentic operations and AI integration, making it easy to connect automation tools, agents, and orchestration platforms.
- **Unified System of Record**: Combines operational state, intended state, and drift detection in a single graph, reducing complexity and manual work.
- **Guardrails for AI Scale**: Validation, branching, and approval gates ensure safe, auditable changes – critical for high-velocity AI-driven operations.
## Strategic Focus
- **Current Priorities**: Accelerate AI transformation in infrastructure management; expand the “Infrastructure Intelligence Platform” with advanced analytics, natural language exploration, and agent orchestration; grow the commercial ecosystem around NetBox.
- **Direction for Growth**: Deepen enterprise adoption, scale the platform for hyperscaler needs, and build out multi-region capabilities and lifecycle management features.
## Why Work Here
- **Culture Highlights**: “Community First” – employees, users, and open source contributors are valued equally. Values include “Keep It Simple,” “Own It,” and “Get It Out There.”
- **Remote/Hybrid Policy**: Fully remote-first team with employees in 8 countries. Global offsites are held for in-person collaboration.
- **Notable Perks**:
  - Competitive compensation with meaningful equity (stock for all employees)
  - Unlimited PTO / flexible time off
  - Top-tier medical, dental, and vision insurance
  - 401(k)/pension contributions with no match required
  - Generous parental leave
  - Premium health coverage
- **Engineering Culture**: “Impact is our headline” – fast shipping, ownership, and solving hard problems. Teams are small, cross-functional, and use modern tooling (API-first, AI-driven).
## Sources
1. [netboxlabs.com](https://netboxlabs.com/)
2. [netboxlabs.com/about](https://netboxlabs.com/about/)
3. [netboxlabs.com/careers](https://netboxlabs.com/careers/)
4. [linkedin.com/company/netboxlabs](https://www.linkedin.com/company/netboxlabs)
5. [jobs.ashbyhq.com/netboxlabs](https://jobs.ashbyhq.com/netboxlabs)

## Other roles at NetBox Labs

- [Senior Customer Success Manager - APAC](https://feeny.ai/job/senior-customer-success-manager-apac-netbox-labs-australia-ac1xxfyntkce) — Australia
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-netbox-labs-united-states-0rr2fswkk4n9) — United States
- [Staff Product Manager, Network Observability](https://feeny.ai/job/staff-product-manager-network-observability-netbox-labs-united-states-h1vwhj3c68py) — United States
- [Security Architect](https://feeny.ai/job/security-architect-netbox-labs-united-states-s2csdqe331p0) — United States
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-netbox-labs-us-east-coast-bae5xk9jt863) — US East Coast
- [Staff Software Engineer, Tech Lead - NetBox Delivery](https://feeny.ai/job/staff-software-engineer-tech-lead-netbox-delivery-netbox-labs-us-east-coast-y7x1gtfb1rjv) — US East Coast
- [Manager, Customer Success - Americas](https://feeny.ai/job/manager-customer-success-americas-netbox-labs-united-states-p8fwwmsxsts8) — United States
- [Senior DevOps Engineer, Observability](https://feeny.ai/job/senior-devops-engineer-observability-netbox-labs-latin-america-c9beat53277m) — Latin America
- [Senior Frontend Engineer, Observability](https://feeny.ai/job/senior-frontend-engineer-observability-netbox-labs-latin-america-ndv98b41mts1) — Latin America
- [Senior Software Backend Engineer, Foundations](https://feeny.ai/job/senior-software-backend-engineer-foundations-netbox-labs-latin-america-2xc0rm0axc78) — Latin America