---
title: 'Senior Customer Success Manager at Northbeam'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-northbeam-new-york-9fare7rg10rx'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Customer Success Manager at Northbeam

- **Company:** Northbeam
- **Location:** New York, NY
- **Compensation:** $15k–$140k
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/northbeam/jobs/4710735006

## Job description

## About Northbeam

Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we're taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.

We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.

We're a remote-friendly company with physical offices in San Francisco and Los Angeles.

Job Description:

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product delivers outstanding value and insights to customers.

We’re a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

## Your Impact

- Work with customers to help integrate our analytics product into their eCommerce infrastructure, and assess challenges if troubleshooting is required
- Provide setup support for early-stage customers, and eCommerce growth insights for those that are fully onboarded
- Own coordinating stakeholders internally to ensure a smooth post-onboarding experience, general support ticket management, and product feedback/requests
- Help the Media Strategy team prepare for data reviews at a recurring cadence with the customer and follow up with deliverables (e.g., working with the team on preparing conversion lag reports for a customer)
- Act as the first line of support for any technical issues raised by customers via support tickets, or Slack channels
- Proactively use internal tracking tools to investigate account health issues and customer usage data
- Proactively identify at-risk customers, monitor churn, and drive timely intervention to ensure customer success.
- Consider methods to automate and improve customer health tracking and engagement
- Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal candidate will track bug reports and more technical issues alongside the engineering team to ensure speedy resolution times
- Become an extension of our customers’ data and media teams – your contributions directly impact how much they are able to take advantage of all Northbeam has to offer
- Influence Northbeam’s Product and Customer Success teams to push forward tools and system initiatives to improve the customer experience

## What You Bring

- Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field
- 3+ years of experience in Customer Success, Account Management, or Technical Support experience, preferably supporting enterprise or eCommerce customers
- Experience in SAAS B2B software companies
- Strong understanding of eCommerce ecosystems and marketing analytics, including familiarity with platforms such as Facebook Ads Manager, Google Analytics, TikTok Seller Center, etc
- Technical aptitude and comfort with troubleshooting integrations and product configurations
- Ability to partner closely with Onboarding and Support on bugs and technical issues
- Experience owning a book of business and managing complex customer relationships
- Proven ability to identify customer health risks, analyze usage data, and proactively drive retention and expansion efforts
- Excellent communication skills, with the ability to explain technical concepts to non-technical audiences and guide customers as a trusted advisor
- Data-driven mindset with a desire to improve processes, automate workflows, and scale customer engagement
- Strong project management and cross-functional coordination skills, with the ability to align Product, Engineering, and Media Strategy stakeholders
- Comfortable working with Hubspot and other CRM tools
- Proficient in data analytics tools

Base Salary Range $110,000—$140,000 USD

On-Target Earnings $15,000—$28,000 USD

Actual compensation may vary based on experience, skills, and location.

In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.

Interview Process The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.

We accept applications on an ongoing basis.

## About Northbeam

## Company Overview
- **One-liner**: Northbeam is a marketing intelligence platform that provides multi-touch attribution, media mix modeling, and analytics to help eCommerce and DTC brands optimize ad spend for profitable growth.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, USA (also offices in San Diego, New York, Austin, and Chicago)
- **Founded**: 2019
- **Founders**: Not publicly listed on the main profile (the founding team is cited on the "About Us" page, but individual names are not widely published; the team is described as the "Northbeam Team").

## Core Business
- **Primary Industry**: Marketing Intelligence / Marketing Analytics / AdTech
- **Target Customers**: B2B – primarily Direct-to-Consumer (DTC) and eCommerce brands, as well as larger enterprises with significant ad spend. Served over 1,000 companies.
- **Mission/Purpose**: To provide transparent, accurate, high-fidelity data so marketers can make the right choices to target and efficiently scale their ad spending. They aim to "help you scale your business profitably."

## Products & Services
- **Northbeam (Core Platform)**: A marketing intelligence suite that unifies business data through powerful attribution modeling and customizable dashboards. It uses first-party data and machine learning to give an independent, accurate view of ad performance.
- **Multi-Touch Attribution**: Tracks customer touchpoints across all channels (including view-through from impressions) using infinite lookback windows. Includes the "Clicks + Deterministic Views" model, claimed as the world's first deterministic view-through attribution model.
- **Media Mix Modeling+ (MMM Plus)**: A modernized version of media mix modeling that allows for flexible forecasting, budget scenario planning, and daily optimization for promos and seasonality, all with high-speed feedback.
- **Northbeam Apex**: An advanced ad platform integration that sends Northbeam performance data directly to ad platform algorithms (e.g., Facebook, Google) to improve ROAS and CAC, going deeper than standard CAPI or third-party enrichment.

## Market Standing
- **Funding & Valuation**: Total funding of **$30.0M** across two rounds.
    - Series A (Aug 2022): **$15.0M** led by Silversmith Capital Partners.
    - Venture Round (Sep 2025): **$15.0M** led by HighPost Capital and Silversmith Capital Partners.
- **Key Metric**: Annual Revenue estimated at **$2.0M** (per LinkedIn data). The company tracks **$130 billion** in ad-attributed revenue for clients and measures over **2.1 trillion** impressions.
- **Notable Investors/Partners**: Silversmith Capital Partners, HighPost Capital.
- **Growth Signals**: Employee headcount grew **+36.9% YoY** (approx. 76 employees). The company operates in 5 countries (US, Brazil, Dominican Republic, Canada, Puerto Rico). Trusted by over 1,000 companies.

## Competitive Advantages
- **Data Accuracy & Fidelity**: Claims industry-leading data fidelity through a combination of first-party data, deterministic view-through modeling, and machine learning. Provides "laser-accurate" data independent of ad platform bias.
- **Unified Measurement Suite**: Offers a rare combination of multi-touch attribution (MTA), media mix modeling (MMM), and incrementality testing all in one platform, giving a holistic view.
- **Advanced Integration (Apex)**: The direct ad platform integration (Apex) is positioned as a "world’s most advanced" connection, allowing for automated performance optimization directly within ad tools.
- **Privacy-First Approach**: Built to operate effectively in the modern, privacy-constrained landscape (e.g., adapting to changing laws, device graph modeling).

## Strategic Focus
- **Product Expansion**: Continually pushing the boundaries of machine learning and statistical analysis for marketing measurement. The recent launch of "MMM Plus" and "Northbeam Apex" indicates a focus on blending high-level strategy (MMM) with real-time execution (MTA/Apex).
- **Enterprise Growth**: Hiring for Enterprise Sales Director roles and focusing on "strategic support" suggests a push into larger, more complex accounts.
- **Customer Education**: Emphasizing "Education" and "Transparency" as core pillars, with content like the "Media Buyer Newsletter" and data review strategy sessions to empower clients.

## Why Work Here
- **Culture**: Described as a data-driven and intellectually rigorous environment. The company values "inclusion, curiosity, and respect." They are proud to be an Equal Opportunity Employer.
- **Work Policy**: Remote-first. Most job postings list "Remote - USA" or "Remote - Canada," with no requirement for in-office presence. The headquarters are in San Francisco, but the team is distributed.
- **Perks & Engineering Culture**: The engineering team works with cutting-edge ML and data pipelines. The team is small but growing fast (76 people), offering significant ownership and impact. Notable hiring from top companies like Shopify, The Trade Desk, and Brex.
- **Team Composition**: Technical roles (engineering, data science) make up the largest department (19%), followed by Marketing (16%) and Customer Success (12%). This is a product-forward company.
- **Compensation & Reviews**: Employee reviews give Compensation a 4.2/5.0, but Culture (3.1) and Work-Life Balance (2.5) score lower, suggesting a high-performance, demanding environment.

## Sources
1. [northbeam.io](https://www.northbeam.io/)
2. [northbeam.io/about](https://www.northbeam.io/about-us)
3. [linkedin.com](https://www.linkedin.com/company/northbeam)
4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/northbeam)
5. [info.northbeam.io](https://info.northbeam.io/)

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