--- title: 'Senior Customer Success Manager at OuterSignal' canonical: 'https://feeny.ai/job/senior-customer-success-manager-outersignal-united-states-bhkzyh30wg6a' type: 'job' last_seen: '2026-09-05' --- # Senior Customer Success Manager at OuterSignal - **Company:** OuterSignal - **Location:** United States - **Compensation:** $130k–$150k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-02 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/outersignal/325db35a-5ea7-4970-93dd-630dc3ea9734 ## Job description ## About OuterSignal We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is - the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional + personal signals, unlocks personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We're a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base. The Opportunity We are seeking a Senior CSM to sit at the intersection of strategic consulting, technical implementation, and customer success operations. Think: agency account lead meets technical implementation specialist. Someone who can run a kickoff call, train a CX team, troubleshoot a data integration, build a custom playbook, and conduct a quarterly business review - all in the same week. This role is critical to maintaining our high retention rate while scaling to support our ambitious 2026 growth targets. Success means OuterSignal has a customer experience that scales. Customers feel supported and get value quickly. Use cases expand organically. The product team has clear customer insights. And we're positioned to maintain the service excellence our customers deserve. ## What You’ll Do - Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training - Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal - Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases - Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data - Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling - Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations - Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes - Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team ## What We're Looking For - 3-6 years in agency account management, customer success, or implementation roles - Experience in eCommerce, DTC brands, or marketing technology strongly preferred - Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech - Has worked in fast-paced, high-growth environments - startup or agency - Proven track record of managing multiple client accounts simultaneously - Consultative mindset, strong communicator and data-curious ## What We Offer - Impact: Join at the ground floor where your work directly influences company trajectory - Growth: Rapid company growth creates exceptional learning and advancement opportunities - Flexibility: Remote-first culture with autonomy over your work - Team: Work alongside the founding team - Mission: Revolutionizing the way brands understand and market to their customers How to Apply Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities. OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ## About OuterSignal ## Company Overview - **One-liner**: OuterSignal provides an AI-powered customer intelligence platform that helps e-commerce and DTC brands identify VIP customers, enrich customer profiles with demographic data, and personalize marketing across channels. - **Entity Type**: Private (early-stage startup) - **Headquarters**: Wilmington, Delaware, United States - **Founded**: 2025 - **Founders**: Zach Zelner (CEO & Co-founder), Noah Friedman (Co-founder) ## Core Business - **Primary industry/industries**: Customer Intelligence, eCommerce Analytics, Marketing Technology (Martech) - **Target customers**: B2B; Direct-to-consumer (DTC) brands and e-commerce stores, specifically those using Shopify and other major e-commerce platforms. - **Mission or purpose statement**: "Every brand should know who’s actually buying." Their mission is to rebuild the customer relationship in e-commerce, which they believe has been "hollowed out by ad networks, marketplaces, and middlemen." ## Products & Services - **OuterSignal Platform**: The core SaaS product acts as an "automated, real-time researcher." It integrates with a brand's e-commerce platform to: - **VIP Customer Detection**: Instantly identifies celebrities, influencers, athletes, and strategic partners within a brand's order history. - **Customer Persona Clusters & Deep Analytics**: Enriches customer data with demographic attributes (age, occupation, property value, social following) for advanced segmentation and analysis. - **Precision Personalization**: Allows brands to create highly targeted segments for export to Meta and CRM platforms, moving beyond purchase history to target *who* the customer is. - **Real-time Notifications**: Alerts via Slack or email when a high-value customer places an order. - **Pricing Tiers**: Starter ($49/month), Pro ($199/month + $0.03/unique new customer), Enterprise (custom pricing). Their pricing model is unique: brands only pay to process a customer the first time; returning customer orders are free. ## Market Standing - **Valuation/Market Cap**: Not publicly available (early-stage private company). - **Key Metric**: Total funding raised of $4.3M (Convertible Note) as of a recent round, 2026. - **Notable Investors/Partners**: Backed by Top Shelf Ventures (led by Daniel Noah). Partners include Klaviyo, Shopify, Zapier, and PostPilot. Powering "hundreds of the fastest growing brands" including HexClad, Jones Road, and Jolie. - **Growth Signals**: - **Recent Acquisition**: Acquired Monocle, an AI-powered lifecycle marketing platform, in May 2026 to build an integrated AI personalization stack. - **Workforce Growth**: Monthly employee growth rate of +10.5%, with 11 employees currently. - **Customer Results**: Case studies show a +47.2% revenue lift from persona-based email campaigns and 20x+ ROAS on direct mail. ## Competitive Advantages - **"Glass Box" AI**: OuterSignal positions itself as transparent ("from black box to glass box"), giving brands clarity on *who* their customers are rather than just opaque, AI-generated segments. - **High Match Rate**: Claims a 94% match rate for enriching customer data, which is critical for personalization efficacy. - **Founder-Market Fit**: Built by founders with deep DTC operational experience (ran 45+ Shopify stores, built and sold multiple DTC companies), solving a problem they directly encountered. - **Unique Pricing Model**: The "pay per new customer" model is a significant moat, as processing returning customers becomes free, aligning the cost with customer acquisition value. ## Strategic Focus - **AI Agentic Intelligence**: Focus on building autonomous AI agents (as highlighted by the Monocle acquisition) to automate complex, personalized customer journeys across email, SMS, and web. - **Platform Integration**: Deepening integrations with major e-commerce and marketing platforms (Klaviyo, Meta, Shopify) to become a central data layer for DTC brands. - **Enterprise Expansion**: Moving upmarket with Enterprise plans that offer white-glove onboarding and dedicated support for high-volume brands (30,000+ orders/month). ## Why Work Here - **Founding Team & Culture**: The leadership is composed of seasoned DTC operators and engineers from companies like Zapier, Box, and Glassdoor, creating a culture built on solving hard operational problems. - **Early Stage Impact**: With only 11 employees and rapid growth, new hires would have massive ownership and direct impact on the product and company trajectory. - **Technical Environment**: The tech stack is modern (Docker, TypeScript, Python, Redis, Microservices), suggesting a strong engineering culture focused on building scalable, data-intensive systems. - **Remote Work Policy**: Not explicitly stated as remote or in-office, but the small team size and modern tech stack suggest a high degree of flexibility. - **Active Hiring**: Currently has 5 open roles including Senior Software Engineer, Account Executive, and Sales Development Representative, indicating a growth phase where early employees can shape the company. ## Sources 1. [OuterSignal Website](https://www.outersignal.com/) 2. [OuterSignal About Page](https://www.outersignal.com/about) 3. [OuterSignal LinkedIn](https://www.linkedin.com/company/outersignal) 4. [OuterSignal Careers Page](https://jobs.ashbyhq.com/outersignal) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/outersignal) 6. [OuterSignal Acquires Monocle (FinSMEs)](https://www.cbinsights.com/company/outersignal) ## Other roles at OuterSignal - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-outersignal-united-states-62n9y6gxetr0) — United States - [Head of Partnerships](https://feeny.ai/job/head-of-partnerships-outersignal-united-states-4bmq23vmzkwp) — United States - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-outersignal-united-states-ygnpjhtfj6hp) — United States - [Research Engineer, Applied AI Engineering](https://feeny.ai/job/research-engineer-applied-ai-engineering-outersignal-new-york-8gf2t7ejgmja) — New York, NY - [Chief of Staff](https://feeny.ai/job/chief-of-staff-outersignal-new-york-qj3fpk8nnbhe) — New York, NY - [Head of Marketing](https://feeny.ai/job/head-of-marketing-outersignal-united-states-rb3yyjv9yqyf) — United States - [Executive Assistant to the Co-founders](https://feeny.ai/job/executive-assistant-to-the-co-founders-outersignal-new-york-hnq9mpxbg7k4) — New York, NY - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-outersignal-new-york-pr44scettd51) — New York, NY - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-fyxer-london-dcbn04asgcmj) — London, United Kingdom - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-benepass-united-states-6ndr2hjh9eg3) — United States