---
title: 'Senior Customer Success Manager at Procurify'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-procurify-canada-defdgs059wf6'
type: 'job'
last_seen: '2026-10-14'
---

# Senior Customer Success Manager at Procurify

- **Company:** Procurify
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/procurify/1a2c44c4-449f-4212-b62f-36f4ccf8cd1d

## Job description

Senior Customer Success Manager

Procurify is the leading agentic procurement platform for the mid-market, helping organizations take control of their spend and make smarter financial decisions.

We’re building an ambitious, high-performance company where talented people are trusted with meaningful ownership and given the opportunity to make a real impact. Our remote-first culture values accountability, resilience, collaboration, and continuous growth. You’ll work alongside driven teammates on complex, important problems, grow your career through meaningful challenges, and help shape an AI-native company at a defining moment in the evolution of agentic procurement. We’re looking for a talented and team-driven Senior Customer Success Manager to join us on our journey.

## ABOUT THE ROLE

Procurify is looking for a strategic, customer-obsessed, and results-oriented leader who thrives on building deep relationships and driving long-term value for our customers. As a Senior Customer Success Manager, you will manage a larger and more complex book of business, leading high-impact customer engagements, expansions, and rollouts. You will act as a trusted advisor to executive stakeholders, proactively drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. Your ability to navigate complex customer landscapes, align business objectives, and advocate for customer needs will be crucial to the role’s success.

What you’ll be working on:

- Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.

KPIs: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Logo Retention Rate, Customer Lifetime Value (CLTV)

- Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.

KPIs: Executive Engagement Score, Customer Health Score, Customer Satisfaction (CSAT), Referenceable Customers

- Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement
- Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives.

KPIs: Customer Business Outcome Achievement, QBR Completion Rate

- Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies.
- Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes.

KPIs: Internal Feedback Utilization, Product Adoption Growth

- Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth.

KPIs: Expansion Revenue

- Advocate for customer needs while fostering executive relationships and collaborating effectively across internal teams, balancing business objectives to deliver measurable customer success and business growth.
- Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.

Who we’re looking for:

- 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business.
- Proven ability to build executive-level relationships and influence across both customer organizations and internal teams.
- Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives.
- Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture.
- Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes.
- Comfortable managing escalations and turning challenges into opportunities for growth.
- A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion.
- Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action.
- Passion for customer success, with a customer-centric mindset and a problem-solving attitude.
- Experience in procurement, AP automation, or fintech industries is a plus.
- For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.

WHY PROCURIFY?

Help us modernize spend management Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release [here](https://www.procurify.com/press_release/procurify-raises-50m-series-c/).

Be empowered to do your best work We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

- Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
- Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
- Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
- DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
- Base Salary Range: $72,000 - $92,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)

Work with an amazing team We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

## LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

- Check out [what our customers are saying about us](https://www.procurify.com/testimonials)
- Learn more about our [procure-to-pay platform](https://www.procurify.com/product/)

## About Procurify

## Company Overview
- **One-liner**: Procurify is an AI-powered procurement, accounts payable (AP), expense, and payments platform that gives mid-market businesses complete visibility and control over their spending.
- **Entity Type**: Private (Series C)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2013
- **Founders**: Not publicly listed by name on the company website, but CEO Chad Gaydos is a key leader and board member.

## Core Business
- **Primary industry**: Spend Management / Procurement Software (Fintech/SaaS)
- **Target customers**: Mid-market businesses (B2B), with a stated focus on the "mid-market" segment for procurement and AP automation.
- **Mission or purpose statement**: To modernize the way organizations manage business spend, making reactive procurement a thing of the past and enabling proactive, predictable spend management.

## Products & Services
- **Procurify Platform (Intake-to-Pay)**: A unified, AI-powered platform that consolidates purchasing, accounts payable, and expense management. Key modules include:
    - **AI-Powered Procurement**: Automates purchase requests, approvals, purchase orders (POs), vendor management, and receiving.
    - **Accounts Payable Automation**: Streamlines invoice capture (AI-powered), three-way matching, and integrated payments.
    - **Expense Management**: Manages employee spending with AI-powered receipt capture and spending cards.
    - **Spend Analytics (Spend Insights)**: Provides dashboards and a natural language AI "Spend Analyst" to query spending data for insights.
    - **Procurify PunchOuts**: Connects directly with preferred vendors to keep all purchases within the procurement workflow.
    - **Integrations**: Connects with major accounting software (QuickBooks) and ERPs (NetSuite, Sage Intacct, Microsoft Dynamics 365) [procurify.com](https://www.procurify.com/).
- **Mobile App**: iOS and Android app for submitting requests, approving orders, and capturing expenses on the go [procurify.com](https://www.procurify.com/).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Raised a **$50M Series C** round. Total funding amount and lead investors for that round are not specified in the provided results, but the company is venture-backed [procurify.com](https://www.procurify.com/company/).
- **Key Metric (Scale)**: Manages **over $100B USD in spend** annually and serves **over 50 industries** with **30,000+ platform users** [procurify.com](https://www.procurify.com/company/).
- **Notable Investors/Partners**: No specific investors named in the provided results, but the board includes significant figures. Partnerships include integrations with major ERPs and accounting platforms.
- **Growth Signals**: Heavy investment in AI features (AI workflows, Spend Analyst), continued scaling of the mid-market customer base, and a recent Series C raise signal strong growth and market confidence.

## Competitive Advantages
- **Unified Platform**: Unlike point solutions, Procurify offers a single "intake-to-pay" platform that covers the entire procure-to-pay cycle, from purchase request to payment. This provides end-to-end visibility [procurify.com](https://www.procurify.com/).
- **AI Integration**: Procurify heavily incorporates AI for data capture (receipts, invoices), workflow automation (approvals, matching), and advanced spend analysis (plain-language querying), aiming to provide a proactive, intelligent system rather than just a process tool [procurify.com](https://www.procurify.com/).
- **Proven ROI Focus**: The company prominently features quantifiable customer outcomes like "96% reduction in requisition time" and "10x faster purchasing," indicating a strong product-led growth and value-based sales approach [procurify.com](https://www.procurify.com/).
- **Mid-Market Specialization**: Unlike many competitors that target either SMBs or large enterprises, Procurify specifically focuses on the mid-market, tailoring its flexibility and scalability to that segment's needs [procurify.com](https://www.procurify.com/).

## Strategic Focus
- **AI-First Product Development**: A clear strategic priority is embedding AI into every part of the platform to drive automation and proactive insights, positioning the product as a "Spend Analyst" rather than just a spending log.
- **Mid-Market Dominance**: The company aims to be the dominant spend management solution for mid-market organizations, replacing fragmented tools and manual processes.
- **Platform Expansion and Integration**: Deepening integrations with key business systems (ERPs, accounting software) is critical to being the central hub for financial operations.
- **Remote-First Talent Growth**: The company is actively scaling its distributed team across Canada, investing in a remote-first culture and hiring top talent [procurify.com](https://www.procurify.com/careers/).

## Why Work Here
- **Remote-First Culture**: Procurify is a remote-first organization, allowing team members to work from anywhere in Canada. They have an office in downtown Vancouver for those who prefer a hybrid option [procurify.com](https://www.procurify.com/careers/).
- **Flexibility and Autonomy**: The company emphasizes "flexible work hours" with no set schedule, trusting team members to manage their time.
- **Strong Benefits Package**: Includes competitive health, vision, and dental coverage, a health and wellness spending account, an Employee Assistance Program (EAP), and a "Responsible Time Off" policy [procurify.com](https://www.procurify.com/careers/).
- **Growth and Financial Wellbeing**: Offers stock options, access to financial advisors (Wealthsimple programs), and training resources (Pluralsight, Masterclass) [procurify.com](https://www.procurify.com/careers/).
- **Inclusive and Values-Driven**: The company runs a monthly DEI roundtable with guest speakers and has a strong commitment to community giving (volunteer days, Donate Your Day program).
- **Team Connection**: While remote, the company holds in-person gatherings twice a year (Summer Week and Holiday Party) in Vancouver to build team cohesion.
- **Culture**: The company values "Ambition" and "Excellence" and looks for team-driven individuals passionate about solving complex problems [procurify.com](https://www.procurify.com/careers/).

## Sources
1. [Procurify Company Page](https://www.procurify.com/company/)
2. [Procurify Product Page](https://www.procurify.com/)
3. [Procurify Careers Page](https://www.procurify.com/careers/)
4. [Procurify LinkedIn](https://ca.linkedin.com/company/procurify)
5. [CB Insights - Procurify Profile](https://www.cbinsights.com/company/procurify)

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