--- title: 'Senior Customer Success Manager - Public Sector (all genders) at HRS' canonical: 'https://feeny.ai/job/senior-customer-success-manager-public-sector-all-genders-hrs-cologne-mp1b7g6hp7j0' type: 'job' last_seen: '2026-09-07' --- # Senior Customer Success Manager - Public Sector (all genders) at HRS - **Company:** HRS - **Location:** Cologne, Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/hrs/337f3528-ad80-4f84-842a-78593859306a ## Job description ## ABOUT HRS HRS is the global leader in business travel intelligence. Our AI-native Copilot and Connect Platform transforms fragmented travel, payment, and compliance data into real-time decisions — saving enterprises millions and giving CFOs, procurement teams, and travel managers the control they need. 1B+ Business travel transactions processed annually 3,500+ Enterprise clients across 55 countries 35+ Years building the global travel ecosystem AI-native Copilot & Connect Platform — built for enterprise scale ## BUSINESS UNIT Within HRS Enterprise Solutions, we organize around industry-specific verticals to deliver deeper value to our most strategic clients. Our Public Sector vertical serves federal, state and municipal authorities and public institutions — organizations that run some of the most complex, high-scrutiny travel and spend programmes in the market. Your mission will be to own these client relationships end-to-end after the sale — protecting and growing multi-year public-sector accounts inside a highly regulated procurement environment. ## MISSION & IMPACT Mission As a Customer Success Manager (all genders) in our Public Sector vertical, you are the trusted advisor to large public-sector clients — owning the full client relationship after the sale. You safeguard value realization and retention while driving sustainable revenue growth through upsell and cross-sell. You navigate complex public stakeholder structures, position solutions at decision-maker level, and turn platform adoption into measurable outcomes. Impact You fuel HRS’s growth by retaining and expanding strategic public-sector accounts. By embedding HRS’s AI-native Copilot and Connect Platform into clients’ travel, meetings and payment programmes, you help public organizations optimize cost, compliance, and control — while consistently achieving and exceeding retention and expansion targets. What you'll own: Retention & Account Ownership - Own the full client relationship for a portfolio of strategic public-sector accounts (A & B accounts) as their trusted, strategic partner. - Monitor account health against strategic goals; proactively identify risks and drive improvement plans with internal experts. - Run Business Reviews and executive briefings that demonstrate continuous value realization to senior stakeholders. Expansion & Commercial Success - Identify, qualify and close upsell and cross-sell opportunities using MEDDPICC, owning the journey from pitch to contract signature. - Navigate public tender and procurement requirements to convert opportunities within a regulated buying environment. - Develop ROI cases and executive-level presentations that clearly articulate customer value and business impact. Orchestration & Insight - Serve as the primary commercial contact and orchestrate internal HRS experts (Solution Consultants, Delivery Managers, Customer Experience Managers, Program Consultants) to secure value realization. - Coordinate travel, payment and platform usage across complex, multi-stakeholder public accounts. - Maintain accurate and up-to-date CRM data to support forecasting, reporting, and analytics. Who you are: - Several years of experience in Customer Success or Account Management with a proven track record in the public sector (public/government clients). - Solid understanding of public-sector dynamics: procurement and tender processes, long decision cycles, and multi-stakeholder environments including representative bodies (e.g. works councils / staff representation). - Proven ownership of commercial success — driving retention, expansion, and executive stakeholder engagement. - Structured use of a sales/qualification methodology (e.g. MEDDPICC), with a data-driven approach to ROI cases and business reviews. - Strong communication, stakeholder management, and presentation skills; experience managing complex, multi-country or multi-entity accounts. - Analytical mindset with the ability to derive strategic actions from data and insights. - High level of self-motivation, resilience, and ownership in fast-paced, high-performance environments. - Fluent in German and in English spoken and written; other languages are a plus. Our Hiring Process Recruiter Call → Hiring Manager → Panel Interview → Bar Raiser The market is ready. The platform is built. Now we need the people to close it. HRS has built the AI-native platform that changes that — and we're now in the phase where enterprise customers are actively looking for what we offer. A genuinely differentiated platform Our AI Copilot and Connect Platform isn't a feature add-on. It's a new operating layer for enterprise travel and payments. You'll be selling something that stands up to scrutiny. Real earning potential Enterprise AE comp at HRS is tied directly to the deals you close. High performance is recognised and there's no ceiling on what a top performer earns. 35 years of infrastructure, startup urgency The credibility and global reach of an established enterprise player with the ownership culture of a company still building its best chapter. Impact at scale Every deal you close changes how a global organisation manages travel, spend, and compliance for thousands of people. The outcomes are real and measurable. Ready to close the deal that matter? Apply Now! Join HRS to shape the future of business travel and meetings, empowered by a culture of growth and setting new industry standards worldwide. ## About HRS ## Company Overview - **One-liner**: HRS is a global technology platform that reimagines corporate lodging and meetings management through an AI-powered end-to-end SaaS solution. - **Entity Type**: Private (Bootstrapped, owned by CEO Tobias Ragge) - **Headquarters**: Cologne, Germany - **Founded**: 1972 - **Founders**: Founded as a regional reservation service; current CEO and owner is Tobias Ragge ## Core Business - **Primary Industry**: Corporate travel management (lodging and meetings), Fintech (payment solutions), Sustainability tech (Green Stay Initiative) - **Target Customers**: B2B — Enterprise (Fortune 500), SMBs, and business travelers - **Mission/Purpose**: "To reinvent the way business travelers can STAY, WORK and PAY" by challenging legacy structures and over-engineered ecosystems. ## Products & Services - **[HRS Connect](https://corporate.hrs.com/)**: An all-in-one booking and procurement platform for lodging (transient, groups, longstay) and meetings. It connects to GDS, non-GDS, OTA, and direct inventory, automates rate filtering, rebooking, payment, and invoicing. - **[HRS Copilot](https://corporate.hrs.com/)**: A patent-pending AI-powered assistant that provides real-time, data-driven recommendations to optimize savings, compliance, traveler satisfaction, and carbon emissions. Integrates with existing tech stacks and expense systems. - **[HRS Green Stay](https://corporate.hrs.com/)**: An ISO 14067-certified initiative that provides science-based property-level data on water, waste, and energy consumption, enabling companies to report, reduce, and remove CO₂ emissions from hotel stays. HRS is a Climate Pledge signatory. - **[HRS Payment Solutions](https://corporate.hrs.com/)**: Automated payment and invoicing tools that include VAT reclaim, line-item invoice data, and credit card rebate optimization. ## Market Standing - **Valuation**: Not publicly available (privately held by CEO) - **Key Metric**: Annual Revenue not disclosed; the company serves **35% of Fortune 500 companies** [corporate.hrs.com](https://corporate.hrs.com/). - **Notable Investors/Partners**: HRS is privately owned. It partners with 200+ solutions (TMCs, OBTs, expense and payment systems). Strategic equity investment in Itelya for integrated payment solutions. - **Growth Signals**: - Recognized among **Germany’s TOP 100 Most Innovative Companies** [corporate.hrs.com](https://corporate.hrs.com/about). - Member of the **Global Sustainable Tourism Council**. - **EcoVadis Bronze Medal** (top 35% globally) for sustainability management. - Operates in **30 markets** globally including London, Milan, Mumbai, New York, Paris, San Francisco, Seoul, Tokyo, and Sydney [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US). ## Competitive Advantages - **Data-First Moat**: Their patented rate filter, automated rebooking, and Copilot AI generate unique, actionable data that creates lock-in with enterprise clients. - **End-to-End Automation**: Unlike traditional TMCs, HRS offers a fully automated process from procurement to payment and reclaim, reducing manual work and delivering VAT rebates. - **Sustainability Standard-Setting**: The Green Stay Initiative is a first-of-its-kind, science-based, ISO-certified tool that directly ties sustainability data into procurement decisions. - **50-Year Heritage + Startup Agility**: Described as a "50-year-old start-up," they combine the stability of a mature company with the innovation culture of a tech firm. ## Strategic Focus - **AI-First Transformation**: Deepening the role of Copilot to move from a booking tool to a strategic decision-making assistant for travel and procurement managers. - **Fintech Expansion**: Integrating payment and invoicing deeper into the platform to create a unified "stay, work, pay" experience (e.g., investment in Itelya). - **Net-Zero Leadership**: Pledging net-zero carbon emissions by 2040 (a decade ahead of the Paris Agreement) and scaling the Green Stay initiative globally. - **Platform Convergence**: Unifying lodging, meetings, and longstay under a single, seamless interface to increase adoption and spend visibility. ## Why Work Here - **Culture**: Described as a "tribe of Intrapreneurs" with a focus on entrepreneurship, passion, enthusiasm, and teaming. The CEO Tobias Ragge says: "Be a missionary, work hard, have fun, and make history" [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US). - **Diversity**: Over **850 employees** representing **57 nationalities**, with a strong emphasis on DEI (Diversity, Equity, Inclusion) [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US). - **Remote/Hybrid Policy**: Not explicitly stated as fully remote. The company operates from 30+ global markets (Cologne HQ, London, New York, San Francisco, etc.), suggesting a hybrid or in-office collaborative environment depending on role. - **Perks & Engineering Culture**: - Ranked among Germany’s TOP 100 most innovative companies, indicating strong R&D and engineering investment. - Culture of "learning from failure and scaling through operational excellence." - Opportunity to work on cutting-edge AI, fintech, and sustainability solutions at a global scale. - Young, agile environment with a 50-year history of stability. ## Sources 1. [corporate.hrs.com](https://corporate.hrs.com/) – Official corporate site (products, mission, partners) 2. [corporate.hrs.com/about](https://corporate.hrs.com/about) – About page (history, leadership, sustainability, DEI) 3. [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US) – Culture and careers page 4. [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US) – History & team success factors 5. [jobs.ashbyhq.com/hrs](https://jobs.ashbyhq.com/hrs) – Official careers portal (Ashby) ## Other roles at HRS - [Product Marketing Manager - Meetings (all genders)](https://feeny.ai/job/product-marketing-manager-meetings-all-genders-hrs-berlin-41b202g19d2c) — Berlin, Germany - [Product Marketing Manager - Payment (all genders)](https://feeny.ai/job/product-marketing-manager-payment-all-genders-hrs-berlin-x3rex6rm0jvh) — Berlin, Germany - [Account Executive](https://feeny.ai/job/account-executive-hrs-tokyo-6dcmgd81r4xj) — Tokyo, Japan - [Chain Account Manager](https://feeny.ai/job/chain-account-manager-hrs-cologne-sat67x7j3scc) — Cologne, Germany - [Key Account Manager Destination Solutions (all genders)](https://feeny.ai/job/key-account-manager-destination-solutions-all-genders-hrs-germany-4fx787srabh5) — Germany - [Payment Consultant Italy (all genders)](https://feeny.ai/job/payment-consultant-italy-all-genders-hrs-italy-3y1mh5k8wdbj) — Italy - [Senior Product Manager (AI-native)](https://feeny.ai/job/senior-product-manager-ai-native-hrs-ho-chi-minh-120qgtdk09qr) — Ho Chi Minh, Vietnam - [(Senior) Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-hrs-new-york-ztmfcn1k742q) — New York, NY - [Sales Manager - Destination Solutions (all genders)](https://feeny.ai/job/sales-manager-destination-solutions-all-genders-hrs-germany-hqrw9zam86pv) — Germany - [Lead of New Sales - Destination Solutions (all genders)](https://feeny.ai/job/lead-of-new-sales-destination-solutions-all-genders-hrs-berlin-4xaxc21ywm6m) — Berlin, Germany