---
title: 'Senior Customer Success Manager at SecurityScorecard'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-securityscorecard-united-states-vge48wees9ms'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Success Manager at SecurityScorecard

- **Company:** SecurityScorecard
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/securityscorecard/jobs/8170173

## Job description

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the[World’s Most Innovative Companies for 2023](https://securityscorecard.com/blog/blog-top-innovators-of-the-year/) and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

The Senior Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. You'll own and manage a portfolio of customer relationships across industries, ensuring satisfaction and long-term value through strategic engagement, and apply your understanding of cybersecurity practices, third-party risk, our platform, and proactive customer success methodologies to deepen relationships, expand usage, and grow revenue.

## What You'll Do

- Drive strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
- Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal Sales teams.
- Own renewals quote to cash for your book of business, largely without needing Sales engagement.
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
- Build and nurture relationships across the entire client organization, from daily users to C-suite, facilitating executive-level connections to foster account growth.
- Represent the voice of the customer in product feedback and service delivery discussions.
- Travel to strategic accounts as needed (~35–40%), including in-person visits twice a year for each account over $100K ARR.

Required Qualifications:

- Bachelor's degree.
- 5–7 years in account management, customer success, technical account management, or a similar customer-facing role — non-negotiable for the senior title.
- Solid understanding of cybersecurity or third-party risk management practices; strong technical aptitude to translate platform capability into business value from the customer's perspective.
- Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement.
- Strong written and verbal communication skills combined with meticulous organizational skill.

Preferred Qualifications:

- Proven success developing and expanding relationships with customer stakeholders, including executives.
- Cyber insurance experience.
- Experience leading strategic account planning, QBRs, and upsell/cross-sell initiatives.
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $160,000 - $200,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

## About SecurityScorecard

## Company Overview
- **One-liner**: SecurityScorecard is the global leader in threat-informed third-party risk management (TPRM) and supply chain detection and response, providing continuous cybersecurity ratings and intelligence for millions of organizations.
- **Entity Type**: Private (funded by world-class investors; multiple rounds)
- **Headquarters**: New York City, New York, USA (with global offices in Uruguay, Prague, Romania, London)
- **Founded**: 2013
- **Founders**: Dr. Alex Yampolskiy and Sam Kassoumeh

## Core Business
- **Primary industry**: Cybersecurity – third-party risk management, supply chain security, threat intelligence, and cyber insurance underwriting.
- **Target customers**: B2B – enterprise organizations including 70% of the Fortune 100, insurance carriers, and mid-market firms.
- **Mission**: “To make the world a safer place by transforming the way organizations understand, mitigate, and communicate cybersecurity risk to their boards, employees, and vendors.”

## Products & Services
- **TITAN AI Platform**: An AI-powered, threat-informed TPRM platform that unifies real-time threat intelligence, automated assessments, continuous monitoring, and remediation workflows. Includes AI agents (e.g., ChatSSC) to automate tasks like portfolio analysis and reporting.
- **Security Ratings**: The industry’s benchmark “A” through “F” grading system for cybersecurity health, used for self-monitoring, vendor oversight, and board reporting.
- **Third-Party Risk Management (TPRM)**: Continuous vendor monitoring, automated risk assessments, and compliance mapping (DORA, SEC rules, etc.) on a single platform.
- **Cyber Insurance**: Risk evaluation tools that help insurers assess and manage insurability, claims, and proactive risk reduction.
- **Security Questionnaires**: AI-accelerated sending, receiving, and auto-filling of security questionnaires (claims 92% reduction in manual effort).
- **Threat Intelligence**: Unified, real-time threat intelligence from proprietary data and the acquisition of Driftnet (May 2026) for high-fidelity internet scanning.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Over **12 million** organizations continuously rated; **3,300+** global organizations use the platform; **70%** of the Fortune 100 trust SecurityScorecard data.
- **Notable Investors**: Silver Lake Waterman, Moody’s Corporation, Sequoia Capital, GV (Google Ventures), Riverwood Capital.
- **Growth Signals**: 
  - Acquired Driftnet in May 2026 to power real-time threat-informed TPRM.
  - Named to Fast Company’s “World’s Most Innovative Companies” and Inc. Magazine’s “Best Workplace.”
  - Recognized as one of the 10 hottest SaaS startups in New York (two consecutive years).
  - Actively migrating legacy products onto the next-generation TITAN platform with an AI-first engineering transformation.

## Competitive Advantages
- **Data Ownership**: SecurityScorecard owns **99% of its data**, ensuring near-zero latency, superior attribution, and the highest quality telemetry vs. competitors that rely on third-party snapshots.
- **Threat-Informed TPRM**: Correlates the industry’s largest risk dataset with active threat intelligence to identify vulnerabilities that are actually being weaponized, not just compliance gaps.
- **AI-Accelerated Workflows**: AI agents, automated questionnaires, and remediation planning reduce manual effort by up to 75% and speed up questionnaire processing by 18x.
- **Industry Standard Benchmark**: The A-F rating system is widely adopted by Fortune 100 firms, regulators, and insurers as a de facto measure of cyber health.

## Strategic Focus
- **AI-First Platform Evolution**: Driving every product toward agentic, AI-assisted workflows (TITAN AI, TITAN Agents) and migrating the entire product suite onto the TITAN platform.
- **Supply Chain Resilience**: Expanding real-time detection and response capabilities across extended supply chains through acquisitions and organic innovation.
- **Regulatory Compliance**: Helping organizations meet global regulations (DORA, SEC, etc.) with evidence-based, continuous monitoring and automated reporting.

## Why Work Here
- **Culture & Recognition**: Rated a “Best Workplace” by Inc. Magazine and a “Best Places to Work in NYC” by Crain’s. Named to Achievers 50 Most Engaged Workplaces. Emphasizes collaboration, innovation, and fun (in-person culture at NYC HQ).
- **Remote-First Flexibility**: Remote-friendly organization with global team members across EMEA (Prague, Romania, London) and the US. Headquarters in New York City for in-person engagement.
- **Benefits** (US-focused): Unlimited PTO, medical/dental/vision from day one, stock options for full-time employees, 401k, annual education stipend, referral bonuses, and a recognition rewards program.
- **Engineering Culture**: Heavy investment in AI transformation — building with agentic AI, modernizing data infrastructure, and working on high-impact security workflows. Teams span EMEA to US West Coast (40–50 engineers per vertical). Leadership role posted for Head of Engineering with compensation range $260k–$320k (base + bonus) plus equity.
- **Diversity & Inclusion**: Committed to promoting a diverse workforce, global perspectives, and inclusive culture. Actively participates in charitable initiatives (e.g., breast cancer fundraising).

## Sources
1. [securityscorecard.com – About](https://securityscorecard.com/company/)
2. [securityscorecard.com – Careers](https://securityscorecard.com/company/careers/)
3. [securityscorecard.com – Culture](https://securityscorecard.com/company/culture/)
4. [Greenhouse – Head of Engineering Job Posting](https://job-boards.greenhouse.io/securityscorecard/jobs/7967900)
5. [securityscorecard.com – Product Pages (TPRM, Cyber Insurance, etc.)](https://securityscorecard.com/)

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