--- title: 'Senior Customer Success Manager at Simpplr' canonical: 'https://feeny.ai/job/senior-customer-success-manager-simpplr-india-07k8hmneqgvw' type: 'job' last_seen: '2026-10-26' --- # Senior Customer Success Manager at Simpplr - **Company:** Simpplr - **Location:** India - **Work type:** remote - **Posted:** 2026-10-26 - **Last confirmed live:** 2026-10-26 - **Apply:** https://job-boards.greenhouse.io/simpplr/jobs/6122384004 ## Job description ## Who We Are Simpplr is the AI-powered intranet for unifying the digital workplace. It brings people, trusted knowledge, apps, and agents into a coherent digital experience. Powered by a proprietary EX Knowledge Graph, Simpplr synthesizes signals and context across connected systems to deliver personalized information and actions. The platform serves as a digital hub supporting communications, engagement, employee services, and work. With low-code extensibility and enterprise-grade security and governance, Simpplr enables confident operation at scale. More than 1,000 organizations — including AAA, the NHS, Penske, and Moderna — trust Simpplr to keep their workforce informed, aligned, and productive. Learn more at [simpplr.com](http://simpplr.com). Overview: As a Senior Customer Success Manager, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment in Simpplr, and build long-term successful partnerships. The ideal candidate combines strong commercial acumen with technical curiosity and a proactive mindset. They are comfortable engaging executive stakeholders, navigating complex customer environments, and helping customers realize measurable value from their investment in Simpplr. What Makes This Opportunity Unique As Simpplr continues to grow globally, we are expanding our Customer Success team and creating a new Senior Customer Success Manager role. This is an exciting opportunity to join a high-performing team and take ownership of a portfolio of complex, strategic customers across the US and EU market. Simpplr is a Series D, AI-powered Employee Experience platform that has raised over $131M in funding and is the only 4x Leader across Gartner, Forrester, IDC, and G2. For individuals looking to accelerate their career, this role provides significant opportunities for learning, growth, visibility, and progression. Key Responsibilities: In this role, you will be responsible for driving customer outcomes, value realization, retention, and growth across a portfolio of complex, strategic customers. Key responsibilities include: Customer Value Realization - Develop and execute success plans aligned to customer business objectives and desired outcomes - Drive adoption and measurable business value by helping customers maximize their investment in Simpplr - Partner with customers to define success metrics, track progress, and demonstrate value realization throughout the customer lifecycle - Navigate complex stakeholder environments and align business and technical teams around strategic objectives Executive Stakeholder Engagement - Serve as a trusted advisor to executive and senior business stakeholders. - Lead Executive Business Reviews (EBRs/QBRs) with executive stakeholders - Present business value, adoption insights, strategic recommendations, and success plans to customer leadership teams - Influence executive stakeholders by connecting Simpplr initiatives to broader business priorities and outcomes Proactive Customer Success & Risk Management - Anticipate customer needs and proactively identify opportunities to drive additional value - Monitor customer health, engagement, and adoption trends to identify risks early - Develop and execute mitigation plans to address risks before they impact customer outcomes - Drive customer initiatives forward and coordinate stakeholders to ensure successful execution Cross-Functional Collaboration & Customer Advocacy - Partner closely with Sales, Product, Support, and Leadership teams to deliver exceptional customer outcomes. - Advocate for customer needs and provide actionable feedback to influence product and process improvements. - Coordinate internal resources and stakeholders to resolve customer challenges and drive strategic initiatives. Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred. - 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment. - Proven experience managing complex, enterprise customers across either North America or EU Region. - Experience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders. - Strong commercial acumen with a track record of driving customer retention, growth, and long-term partnerships. - Technically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value. - Highly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction. - Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. Benefits: - Competitive salary and performance-based incentives. - Comprehensive health benefits package. - Flexible work arrangements, including remote options. - Opportunities for professional development and career growth. - Dynamic and collaborative work environment with a focus on innovation and creativity. Join our team and make a significant impact on the success of our clients while advancing your career in customer success management! Your Voice, Unfiltered: We value the real you. To ensure a fair and authentic experience for everyone, we ask that you do not use AI tools (such as real-time answer generators, transcription apps, or note-taking bots) during your interview Our process is designed to hear your unique story, thought process, and lived experience in real-time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume! If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience. Simpplr’s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. - Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. - Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. - Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met. ## About Simpplr ## Company Overview - **One-liner**: Simpplr is an AI-powered intranet and employee experience platform that unifies communications, knowledge, and applications into a single digital workplace. - **Entity Type**: Private (raised $131M+ in multiple funding rounds) - **Headquarters**: Silicon Valley, California, USA (with offices in the UK, Canada, and India) - **Founded**: 2014 - **Founders**: Not publicly disclosed (leadership includes Founder & CEO and Co-Founder & SVP Engineering) ## Core Business - **Primary industry/industries**: Employee Experience, HR Technology, Enterprise Intranet, AI Software - **Target customers**: B2B, Enterprise (1,000+ customers including AAA, NHS, Penske, Moderna, Eurostar, Snowflake) - **Mission or purpose statement**: “We make a positive impact on society by elevating life at work” and “Transform work for billions of people across the world.” ## Products & Services - **Simpplr One™ (AI Intranet)**: Unified digital hub for employee communications, engagement, and everyday tasks. Includes multichannel communications, enterprise search, and AI assistance. ([simpplr.com](https://www.simpplr.com/)) - **AI Search**: Intelligent, unified search across siloed data sources, delivering instant answers with contextual understanding. - **AI Agents**: Automates routine employee requests (e.g., IT, HR) to reduce support burden and accelerate workflows. - **Employee Communications**: Personalized, targeted communications delivered across channels to keep distributed teams aligned. - **Employee Engagement**: Tools to deepen culture, build connections, and drive adoption (95% customer retention, 2M+ active users). All offerings are SaaS delivered via a low-code extensible platform with enterprise-grade security and governance. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: **Total Funding** – $131 million+ raised. Also: 2M+ active users, 2Bn+ experiences delivered annually, 500+ employees, 95% customer retention, 282% ROI reported for customers. - **Notable Investors/Partners**: Norwest Venture Partners, Sapphire Ventures, Tola Capital, Salesforce Ventures, Still Venture Capital. Strategic integrations with Salesforce and others. - **Growth Signals**: - Named a Leader in the 2024 & 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions (3x Leader). - Named a Leader in The Forrester Wave™: Intranet Platforms, Q2 2026. - Leader in IDC MarketScape. - Top 25 Artificial Intelligence Companies 2024 (by one publication). - 282% average ROI for customers; 95% customer retention. - Expanded customer base to 1,000+ brands including high-profile enterprise logos. ## Competitive Advantages - **AI-first unified platform**: Combines intranet, search, and automation with a proprietary EX Knowledge Graph that synthesizes signals across systems. - **Low-code extensibility** allows rapid customization without heavy IT involvement. - **Enterprise-grade security & governance**: Certified for compliance and trusted by regulated industries. - **High retention and ROI**: Proven measurable improvements in employee engagement and productivity (industry-leading adoption). - **Ecosystem integrations**: Deep integrations with major HR, comms, and productivity tools (e.g., Salesforce, Slack, Teams). ## Strategic Focus - Deepening AI capabilities (AI Agents, AI Search, personalization) to reduce friction and automate routine work. - Expanding global footprint and vertical-specific solutions (healthcare, automotive, etc.). - Growing partner ecosystem and continuing to lead the intranet/employee experience market. - Focus on “transforming work for billions” by scaling the platform to even larger enterprises. ## Why Work Here - **Culture & Values**: People-first culture; mission-driven to “elevate life at work.” Named a “Great Place to Work,” BuiltIn 2023 Best Places to Work, Forbes 2023 Best Startup Employers. - **Work Model**: Hybrid-flexible model (Hub-Hybrid-Remote) based on role; flexible hours and remote options. - **Benefits**: - Premium medical, mental, dental, and vision coverage. - Generous PTO, flexible work hours, volunteer PTO. - 401k/PF/NEST contributions (US & UK). - Equity incentives (new hire, performance, refresh option grants). - Learning & development stipends, trainings, workshops. - Company matching and product donation for charitable giving. - **Diversity & Inclusion**: Equal opportunity employer committed to diversity; employee resource groups and inclusive culture. - **Growth Opportunities**: Fast-paced environment with room to invent and take risks; career development support. - **Team size**: 500+ employees globally across engineering, product, sales, and customer success. ## Sources 1. [simpplr.com/about](https://www.simpplr.com/about/) 2. [simpplr.com](https://www.simpplr.com/) 3. [simpplr.com/careers](https://www.simpplr.com/careers/) 4. [job-boards.greenhouse.io/simpplr](http://job-boards.greenhouse.io/simpplr) 5. 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