---
title: 'Senior Customer Success Manager at Sitetracker'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-sitetracker-austin-8sq2k3xcvpje'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Success Manager at Sitetracker

- **Company:** Sitetracker
- **Location:** Austin, TX
- **Compensation:** $150k–$160k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-02-17
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/sitetracker/3ca5bab0-4502-4aa5-af2b-2cf470e3bf72

## Job description

The Opportunity

Play a key role by joining an exceptionally high-functioning Customer Success team at Sitetracker, where you'll directly impact customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region while experiencing constant growth challenges and opportunities.

## What You'll Do

As a Senior Customer Success Manager, you will use your ability to conduct business discussions, negotiations, and strategic conversations and be instrumental in driving customer value across the dynamic US region, partnering with a diverse portfolio of Enterprise and Regional accounts. You will own the strategic relationship, meticulously creating, maintaining, and executing success and account plans that clearly articulate ROI and Sitetracker’s business value. This includes skillfully navigating complex customer organizations to build deep rapport and trust with senior leadership, understanding their mission-critical milestones and strategic objectives.

You will proactively assess and diagnose customer challenges, developing comprehensive mitigation plans to prevent churn and elevate the overall customer experience through seamless cross-functional collaboration. Furthermore, you will continuously reinforce and improve Customer Success processes, always seeking to go above and beyond in every interaction, both externally with clients and internally with our teams. You will serve as a vital conduit, ensuring our customers’ voices are heard and their evolving needs are met with innovative solutions.

The Skills You'll Have Core Customer Success Manager skills: Manage a diverse portfolio of enterprise accounts, applying high-touch engagement models that drive strong relationships and help customers realize measurable value from the platform. Create and execute impactful account and success plans, demonstrating a strong customer-first mindset and ensuring customers achieve clear business value from their investment. Collaborate with Renewals and Sales counterparts to share customer health insights and influence positive renewal outcomes for six- and seven-figure contracts. Develop a deep understanding of your book of business to anticipate risks, remove blockers, and proactively guide customers toward successful outcomes. Build trusted relationships with key stakeholders, positioning yourself as a strategic advisor and strong advocate for your customers internally.

Improving customer experience and satisfaction, including stakeholder management: Fostered deep customer relationships through working in a 'high-touch' engagement model Engages effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences. Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions. Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction. Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers.

Demonstrating 'Business Value Realisation' (BVR), and contract value: Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives. Clearly articulate how you identified value, how it aligned to a customer's overall business objectives, and how it was delivered and measured. Creates jointly-owned success plans with customers and validates business value with customer executives. Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact. Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions.

Technical Aptitude: Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations. Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs. Proficient in using modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks. Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes.

Within 90 Days, You'll:

- Successfully create and initiate success & account plans for your assigned portfolio of US accounts, aligning with customer and Sitetracker objectives.
- Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision.
- Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans.

Within 180 Days, You'll:

- Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes.
- Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience.
- Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker.

Within 365 Days, You'll:

- Consistently drive retention and expansion across your entire US portfolio, significantly contributing to Sitetracker's growth through strong renewals and increased platform utilization.
- Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner.
- Shape and optimize Customer Success practices within the US region, contributing directly to Sitetracker's global CS operational excellence and market leadership.

## About Sitetracker

## Company Overview
- **One-liner**: Sitetracker provides a complete asset lifecycle management platform that centralizes data, standardizes workflows, and optimizes resources for deploying and operating critical infrastructure.
- **Entity Type**: Private (Series D, $183M total funding)
- **Headquarters**: Montclair, New Jersey, United States (primary); also operates major offices in Palo Alto, California; Austin, Texas; London, England; Bengaluru, India; and Singapore.
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Digital infrastructure (telecom, fiber, data centers), renewable energy (solar, wind), EV charging networks, utilities, and real estate.
- **Target customers**: B2B, enterprise – owners, operators, contractors, and stakeholders involved in deploying and maintaining capital-intensive infrastructure projects.
- **Mission statement**: "Power the successful deployment of critical infrastructure."

## Products & Services
- **Sitetracker Platform**: A SaaS-based asset lifecycle management solution that covers planning, building, operating, and maintaining infrastructure. Includes native AI, automation, and actionable analytics to streamline workflows and provide full transparency across millions of projects and sites.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue of $23.2M (latest fiscal year) | Total Funding of $183M across 6 rounds (Series A, B, D)
- **Notable Investors/Partners**: New Enterprise Associates (lead in Series A), Energize Capital (lead in Series D), National Grid Partners; customers include Vodafone, Ericsson, ENGIE, Telefonica, Cypress Creek Renewables, Cox, Iberdrola, EVgo, Vantage Towers, Southern Company, Zayo, Tilson, Nextera, EDOTCO, E.On, Axione, TEP, Google, British Telecom, Fortis.
- **Growth Signals**: 356 employees globally (flat YoY), LinkedIn followers up 64.7% yearly, managing over $25 billion in portfolio holdings for customers.

## Competitive Advantages
- **Mission-critical software**: Trusted by the world’s largest telecom, energy, and utility companies to manage essential infrastructure projects.
- **Comprehensive platform**: Covers the entire asset lifecycle, from planning to decommissioning, with native AI and automation – reducing complexity and driving efficiency.
- **Deep industry expertise**: Specialized in high‑stakes, regulated sectors where downtime or delays have major financial and societal impact.
- **Global reach**: Offices and customers across North America, Europe, and Asia, with multilingual support.

## Strategic Focus
- **Current priorities**: Continue to innovate with AI and automation features; expand into adjacent verticals like EV charging and renewable energy; deepen relationships with existing enterprise customers while scaling internationally.
- **Direction for growth**: Strengthen the platform’s capabilities for managing increasingly complex, large‑scale deployments and maintain leadership in the critical infrastructure asset lifecycle market.

## Why Work Here
- **Culture highlights**: Emphasizes people as the top asset, with a focus on flexibility, empowerment, urgency, and high accountability. Employees describe a collaborative, low‑politics environment with transparent leadership.
- **Remote/hybrid/office policy**: Multiple offices globally; roles are likely hybrid or office‑based depending on location (engineering roles in Bengaluru, customer‑facing roles in Montclair, Palo Alto, Austin, London, etc.). Some remote flexibility may exist, but not explicitly stated.
- **Notable perks**: Company equity, 401(k) plan, comprehensive healthcare benefits. Opportunities for career growth, exposure to mission‑critical projects, and a truly inclusive culture that values diversity.
- **Engineering culture**: High bar for quality and innovation, empowering teams to solve challenging, meaningful problems with the latest technology.

## Sources
1. [LinkedIn](https://linkedin.com/company/sitetracker)
2. [Sitetracker Careers Page](https://www.sitetracker.com/company/careers/)
3. [Built In NYC](https://builtin.com/company/sitetracker)
4. [Indeed](https://www.indeed.com/cmp/Sitetracker)
5. [Jobs at Sitetracker (Lever)](https://jobs.lever.co/sitetracker)

## Other roles at Sitetracker

- [Solution Architect](https://feeny.ai/job/solution-architect-sitetracker-new-york-mc-austin-1pvexr0jpbbv) — New York Mc Austin, TX
- [Associate Customer Success Manager](https://feeny.ai/job/associate-customer-success-manager-sitetracker-mexico-w0xg38a3ha5e) — Mexico
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-sitetracker-new-york-mc-austin-mqhygmadrcfv) — New York Mc Austin, TX
- [Demo Engineering Manager](https://feeny.ai/job/demo-engineering-manager-sitetracker-bengaluru-6etfd9kh90tq) — Bengaluru, India
- [Upgrade Engineer - Salesforce](https://feeny.ai/job/upgrade-engineer-salesforce-sitetracker-bengaluru-qpht4jd91zge) — Bengaluru, India
- [AI Demo Engineer](https://feeny.ai/job/ai-demo-engineer-sitetracker-bengaluru-5zm6gr8q6tt5) — Bengaluru, India
- [Talent Acquisition Intern](https://feeny.ai/job/talent-acquisition-intern-sitetracker-bengaluru-raaztq3wyn2s) — Bengaluru, India
- [Commissions Manager](https://feeny.ai/job/commissions-manager-sitetracker-new-york-mc-austin-43qp5n2t8k01) — New York Mc Austin, TX
- [UX Data Scientist](https://feeny.ai/job/ux-data-scientist-sitetracker-delhi-c6zz58d0ca5r) — Delhi, India
- [Senior Manager, Professional services - Salesforce](https://feeny.ai/job/senior-manager-professional-services-salesforce-sitetracker-bengaluru-620esbk1dk18) — Bengaluru, India