---
title: 'Senior Customer Success Manager at Spekit'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-spekit-united-states-ma6sw183ekat'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Customer Success Manager at Spekit

- **Company:** Spekit
- **Location:** United States
- **Compensation:** $120k–$127k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/spekit/8f07a2bd-d773-470b-b433-f03750596c0d

## Job description

## LOCATION:

This role is fully remote within the United States. Candidates must be authorized to work in the U.S. without current or future need for sponsorship. We are not able to sponsor visas for this position. You must be located in and able to work from one of the following states: AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, WI.

## ABOUT SPEKIT

At Spekit, we’re building a truly context-aware experience where you never have to search for the right answer again. It starts with Sidekick, our execution layer that lives in your browser, Slack, and beyond. Sidekick anticipates a sales rep’s next move, translating complex signals into in-flow coaching, automated workflows, and deal-aware content creation — constantly answering the only question that matters:

“Given everything I know about this deal, what should I say, share, or do right now?”

But delivering that experience requires more than a chatbot. It requires an authoritative system of truth that governs how a company goes to market. A content platform that keeps information dynamic and accurate as the business evolves, connecting enablement to real revenue outcomes. An intelligence layer humans rely on, and the one other AI systems consume. It requires, Spekit.

Recognized as a Visionary in Gartner’s 2025 Magic Quadrant™ for Revenue Enablement Platforms, we’re reimagining how people work and learn in an AI-first world. Come build with us!

Backed by: $60M+ from Craft Ventures, Felicis, Foundry Group, and Renegade Partners

Trusted by: A 2025 Gartner Visionary powering teams at Southwest Airlines, Justworks, Equifax, and FlorenceHQ.

## THE ROLE

As a Senior Customer Success Manager at Spekit, you own the outcomes for a portfolio of mid-market and enterprise accounts. You're the person your customers call when they need a thought partner, a strategic advisor, and internal advocate. You're not a support function — you're a revenue driver.

You will be responsible for ensuring every customer in your book is actively realizing the value of Spekit, building champions at every level, and turning healthy accounts into expansion and advocacy opportunities. This is a high-impact, high-visibility role on a lean team where your work is directly felt by the business and by the customers you serve.

We're looking for someone who brings the same relentless focus on outcomes to their customers that Spekit brings to its users: the right answer, at the right time, every time.

## WHAT YOU'LL DO

- Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy
- Drive adoption of Spekit across your customers' revenue teams, helping them embed deal rooms, AI Sidekick, and just-in-time enablement into their daily workflows
- Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales Operations
- Lead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metrics
- Act as the voice of the customer inside Spekit — partnering closely with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market
- Identify and develop customer advocates for case studies, speaking opportunities, and peer references
- Proactively monitor account health using data — surfacing churn risk early and building mitigation plans before things escalate
- Manage escalations with urgency, ownership, and transparency: documenting issues, driving cross-functional resolution, and keeping customers informed throughout
- Collaborate with Sales to identify and close expansion opportunities in your portfolio
- Maintain deep product expertise, continuously learning as Spekit's platform evolves, and helping customers understand how to apply new capabilities to their specific use cases

## WHAT WE'RE LOOKING FOR

- 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
- A track record of owning net revenue retention — you can speak to renewal rates, expansion ARR, and churn you've prevented
- Proven ability to build relationships at the VP and C-suite level, particularly with Revenue, Enablement, or RevOps leaders
- Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range
- Comfort operating in a fast-moving startup where the playbook is still being built — you're energized by ambiguity, not paralyzed by it
- Strong analytical instincts — you use data to tell a story, identify risk, and make a case for action
- Exceptional communication and facilitation skills: you run tight meetings, write clearly, and present with confidence
- Familiarity with the sales enablement, revenue intelligence, or digital adoption space is a plus
- Experience with Salesforce, Vitally, Gainsight, or similar CS tooling
- Experience with AI tools like Claude, ChatGPT, etcc
- Must be legally authorized to work in the US

## WHY SPEKIT

- You'll join a team where CS is treated as a revenue function, not a cost center
- Your customers will include some of the most innovative revenue teams in the industry — and they'll actually love the product you're supporting
- You'll work directly with the founding team and have real influence over how CS is built and scaled
- Competitive salary, equity, full benefits (medical, dental, vision), generous PTO, and a culture that means it
- Headquartered in Denver with a thriving in-office community — and fully remote-friendly for the right person

Spekit is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where everyone can do their best work.

## About Spekit

## Company Overview
- **One-liner**: Spekit is an AI-native revenue enablement platform that delivers governed GTM knowledge, agentic coaching, deal context, and personalized buyer experiences directly inside the tools sales reps already use.
- **Entity Type**: Private (funding stages: Seed, Series A, Series B; total funding $60.6M)
- **Headquarters**: Denver, Colorado, United States
- **Founded**: 2018
- **Founders**: Melanie Fellay (CEO) and Zari Zahra

## Core Business
- **Primary industry**: Software Development – Sales Enablement / Revenue Enablement
- **Target customers**: B2B high-growth revenue teams (sales leaders, enablement, RevOps, product marketing, and individual reps)
- **Mission or purpose**: To reimagine how revenue teams become great by bringing AI-driven, context-aware experiences and agents into the workflow of selling.

## Products & Services
- **GTM Knowledge Engine**: AI-governed repository that creates, maintains, and surfaces content and knowledge across the organization, with decay detection and freshness monitoring.
- **AI Sidekick**: Proactive, context-aware AI coach that lives inside Salesforce, Gmail, Outlook, Slack, LinkedIn, Gong, and other tools. Delivers personalized guidance, content, and actions in real time.
- **AI Content Builder**: Generates governed, branded content from existing knowledge, templates, and deal context.
- **Learning Paths**: Structured onboarding and reinforcement journeys built from the same governed content reps use daily, replacing traditional LMS functionality.
- **Deal Rooms**: Personalized digital sales rooms that accelerate buyer decisions with tracked engagement.
- **Unified Deal Context**: Aggregates Salesforce opportunity data and Gong call intelligence into a single view for reps.
- **Analytics**: Connects content engagement and learning performance to revenue, showing which content influences won deals and where knowledge gaps exist.
- **Integrations**: Native two-way integration with Salesforce; connects to Gong, Gmail, Outlook, Slack, LinkedIn, HubSpot, Google Drive, SharePoint, Confluence, and other web-based tools via Chrome Extension.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of $60.6M (across 5 rounds); estimated annual revenue of $5.2M (per LinkedIn data)
- **Notable Investors/Partners**: Foundry Group, Renegade Partners, Craft Ventures, Bonfire Ventures, Matchstick Ventures, Operator Collective
- **Growth Signals**:
  - Acquired AI-powered revenue platform Cquence in December 2024
  - 85 employees (+1% YoY), 24,000+ LinkedIn followers
  - G2 Summer 2025 Leader, Users Most Likely to Recommend (Enterprise), Easiest To Do Business With
  - Case studies cite 30% faster implementation and 3x faster ramp time vs. legacy platforms

## Competitive Advantages
- **AI-native architecture**: Built with AI as the orchestration layer from day one, not a legacy library with AI bolted on.
- **In-workflow delivery**: Reps never leave their selling tools (Salesforce, Gmail, Slack) to access coaching, content, or deal context – eliminating portal-based context switching.
- **Unified platform**: Replaces multiple tools (Seismic, Highspot, Mindtickle) by combining content management, AI coaching, learning, Deal Rooms, and analytics in one system.
- **Faster implementation**: G2 reviews cite 30% faster implementation than traditional enablement platforms; most teams go live within weeks.

## Strategic Focus
- Expanding agentic coaching and actions (AI Sidekick) to automate more workflows
- Deepening AI content generation and governance to keep knowledge current with minimal manual effort
- Building out MCP (Model Context Protocol) server to connect with any LLM or MCP-enabled tool
- Continuing to grow the partner ecosystem and integrations with CRM, conversation intelligence, and productivity tools

## Why Work Here
- **Culture**: Driven by five core values: Drive, Enjoy the Journey, Keep It Simple Yet Spektacular, plus a focus on customer outcomes and continuous learning.
- **Remote/Hybrid**: Headquarters in Denver; team is remote around the world. Flexible work environment.
- **Benefits**:
  - Comprehensive medical, dental, and vision insurance
  - Flexible PTO and dedicated wellness days
  - Equity for all employees
  - Learning & development stipend
  - Birthday off
  - Team bonding events and happy hours
- **Notable**: Female-founded company (one of only 1% of female-founded companies to raise over $60M in VC funding). CEO Melanie Fellay authored a book on the future of AI enablement.
- **Engineering/Innovation**: Emphasis on AI-native development, agentic systems, and cutting-edge revenue intelligence.

## Sources
1. [spekit.com/careers](https://www.spekit.com/careers)
2. [spekit.com/about-us](https://www.spekit.com/about-us)
3. [linkedin.com/company/spekit](https://www.linkedin.com/company/spekit)
4. [spekit.com/platform](https://www.spekit.com/platform)
5. [spekit.com](https://www.spekit.com/)

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