---
title: 'Senior Customer Success Manager at Staffbase'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-staffbase-canada-wjnx8cxg6heg'
type: 'job'
last_seen: '2026-10-15'
---

# Senior Customer Success Manager at Staffbase

- **Company:** Staffbase
- **Location:** Canada
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/staffbase/jobs/8861814002

## Job description

## About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Staffbase is looking for a Senior Customer Success Manager to join our North America team and own a portfolio of mid-to-large enterprise customers. You’ll be their strategic partner, helping them drive business outcomes and deepen platform adoption, and you’ll own the commercial relationship too: renewals, upsells, and add-on sales, end-to-end, against a quota.

Selling isn’t a side task here. Our CSMs demo, price, negotiate, and close add-on deals themselves, and are measured on hitting their numbers. At quarter-end, we’re in the office working deals alongside the sales team.

You’ll need a strong foundation in customer success and account management, managing customer relationships, driving adoption, and proactively identifying risks and opportunities. You also bring real experience owning revenue: closing renewals, running expansion deals, and handling the negotiation that comes with them. If you’ve carried a number before and enjoyed it, you’ll thrive here.

## What you'll be doing

- Own a book of ~25 mid-to-large enterprise customers, building success plans tied to each customer's goals
- Own SaaS subscription renewals for your book end to end: forecasting, negotiating, and closing on time
- Own expansion revenue against a quota: listen for the signals, identify the use case, and turn upsell and cross-sell opportunities into closed deals
- Run CSM-owned add-on deals (like our digital signage solution) yourself, from first demo through pricing, discounting decisions, negotiation, and objection handling
- Take every deal to signature: identify the decision-makers and signers, put the paperwork together, and work with Deal Desk to close, bringing in Product when a customer needs a deeper dive
- Lead regular business reviews and planning sessions that prove value and set up the next commercial conversation
- Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
- Identify and mitigate risk early, working cross-functionally with Product and Support to keep customers successful
- Advocate for customer needs internally and contribute to product feedback loops

## What you'll need to be successful

- 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
- Commercial experience: you've carried a quota or revenue target, and you've owned renewal or expansion deals end to end, including demo, pricing, negotiation, and close. A sales role or a quota-carrying CSM role both count.
- A track record of hitting renewal and expansion targets
- Confidence negotiating price and handling objections, and no hesitation picking up the phone to chase a signature at quarter-end
- Experience managing a portfolio of accounts
- Strong communication and interpersonal skills; able to build relationships with day-to-day users and decision-makers alike
- Familiarity with digital tools and SaaS adoption metrics
- Self-motivated with a growth mindset and a strong sense of ownership
- Experience collaborating cross-functionally with internal teams to drive customer success

## What you'll get

- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering a RRSP plan with company match and health plans, including dental & vision as well as competitive Paid Parental Leave to support new parents
- Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100,000 - $110,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

## #LI-AC1

## About Staffbase

## Company Overview
- **One-liner**: Staffbase is an AI-native employee experience platform that connects Comms, HR, and IT to deliver trusted, personalized communication and knowledge to every employee, from the corner office to the frontline.
- **Entity Type**: Private (founder-led, stage not publicly disclosed)
- **Headquarters**: Chemnitz, Germany
- **Founded**: 2014
- **Founders**: Frank Wolf, Martin Böhringer, Lutz Gerlach [staffbase.com/about-us](https://staffbase.com/about-us)

## Core Business
- **Primary industry**: Employee communications, internal communications, HR technology, digital workplace
- **Target customers**: B2B – Enterprise and mid-market organizations across industries (healthcare, retail, manufacturing, etc.)
- **Mission/purpose**: “We exist so no employee gets left behind.” [staffbase.com/about-us](https://staffbase.com/about-us)

## Products & Services
- **Staffbase Intranet**: AI-powered employee hub that organizes content, knowledge, and tools in one personalized place. (SaaS)
- **Employee App**: Mobile-first channel for frontline workers, with tasks, services, and AI-driven updates. (SaaS)
- **Digital Signage**: Physical display updates for on-site employees. (SaaS/hardware integration)
- **Email**: Governed, personalized email campaigns integrated with existing tech stacks. (SaaS)
- **AI Assistant**: Purpose-built assistant that delivers instant answers grounded in trusted company knowledge, with automated governance and content quality checks. (AI/SaaS)
- **Service & Knowledge Delivery**: Tools to help employees find answers, access HR services, and complete tasks without back-and-forth. (SaaS)
- **Integrations**: Deep partnerships with Microsoft 365, ServiceNow, Workday, Google Workspace, and more. (Platform)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Over 1,500 enterprise customers, connecting 14 million employees across 75 countries and 190 languages [staffbase.com](https://staffbase.com/)
- **Notable Investors**: Not specified in available sources (backed by a "real guarantee" and founder-led)
- **Growth Signals**: 
  - 3x Leader in Gartner Magic Quadrant for Intranet Packaged Solutions
  - G2 Leader across four categories (Intranet & Frontline Platforms)
  - 2026 Clearbox Choice Award Winner across three categories
  - 30,000+ member community of employee experience professionals
  - Trusted by high-profile customers like Alaska Airlines and Bethany Children’s Health Center [staffbase.com](https://staffbase.com/)

## Competitive Advantages
- **AI Quality Layer**: Ensures every AI-generated answer is accurate, contextual, and aligned with organizational policies before reaching employees.
- **Multi-channel single source of truth**: One platform governing intranet, app, email, and digital signage, reducing fragmentation.
- **Frontline-first philosophy**: Built from the belief that the hardest-to-reach employee sets the bar for everyone else.
- **Governance & compliance**: Automated workflows, content ownership, and compliance features for security-sensitive industries (healthcare, finance, etc.).
- **Deep integrations**: Works with existing enterprise tools (Microsoft 365, ServiceNow, Workday) rather than replacing them.

## Strategic Focus
- Deepening AI capabilities (AI Assistant, automated governance, knowledge quality)
- Expanding frontline worker support and mobile-first experiences
- Strengthening compliance and security features for regulated industries
- Continuing to scale globally while maintaining founder-led culture

## Why Work Here
- **Culture**: Values-driven (“Let’s own it”) with a focus on ownership, growth mindset, authenticity, and customer obsession. Strong emphasis on collaboration and continuous improvement [staffbase.com/jobs/culture](https://staffbase.com/jobs/culture/)
- **Work model**: Hybrid work options with flexible working time models; offices in Chemnitz, Berlin, Dresden, New York, London, and more
- **Benefits**:
  - 31 vacation days (incl. one floating holiday) plus fully paid Fridays off during August
  - Annual flex work allowance of EUR 1,560 / USD 1,608 / GBP 1,356 / AUD 2,400
  - Long Term Incentive Plan (LTIP) and competitive salary packages
  - Voluntary day off per year for social projects, employee referral bonus
  - Employee Resource Groups (ERGs) for community and awareness
  - Health and wellness: ergonomic workplaces, office snacks, regular team events
- **Engineering culture**: Focus on empowerment, ownership, and technical excellence; roles across product security, platform engineering, and technical product management. Recruitment process includes a “shOWN-time” task to demonstrate skills [staffbase.com/jobs](https://staffbase.com/jobs/)

## Sources
1. [staffbase.com](https://staffbase.com/)
2. [staffbase.com/about-us](https://staffbase.com/about-us)
3. [staffbase.com/jobs](https://staffbase.com/jobs/)
4. [staffbase.com/jobs/culture](https://staffbase.com/jobs/culture/)
5. [linkedin.com/company/staffbase](https://linkedin.com/company/staffbase)
6. [job-boards.greenhouse.io/staffbase](https://job-boards.greenhouse.io/staffbase)

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