---
title: 'Senior Customer Success Manager - Strategic Accounts at Bluesight'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-strategic-accounts-bluesight-united-states-h6ek4whgbman'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Customer Success Manager - Strategic Accounts at Bluesight

- **Company:** Bluesight
- **Location:** United States
- **Compensation:** $100k–$115k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/bluesight/b754837c-0268-4612-abe6-41528364b52e

## Job description

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

The Sr Customer Success Manager, Strategic Accounts supports, nurtures, and grows Bluesight's key customers. This individual is responsible for developing and executing a three-year strategic model that supports the significant growth of Bluesight's key customer base, positions Bluesight as a long-term, strategic partner, and fosters executive relationships with Bluesight’s key customers.  This individual will work closely with Bluesight’s internal teams and largest customers to identify ways to sustain, improve, and create value with Bluesight’s solutions.

This position is a remote position and open to applicants in the continental United States.

Service Delivery Representative Responsibilities:

- Manage pool of 10-20 of Bluesight’s top strategic customers, maintain regular communication with customers to track progress and status, and facilitate executive relationship management
- Develop and maintain executive-level relationships with customers, effectively working with C-suite stakeholders to increase utilization and value of Bluesight applications, document and communicate ROI from Bluesight partnership, and drive additional revenue opportunities
- Conduct quarterly business reviews with executive-level stakeholders of all assigned customers, and ensure all value assumptions remain valid and the relationship is producing outsized value
- Ability to educate customers on Bluesight's solutions, provide accurate and detailed consultative guidance on maximizing value, and lead process improvement initiatives with customers.
- Coordinate and define all activities needed to support key customers. This includes communicating in detail with internal teams, including Product, Support, and Marketing, as well as the Bluesight's executive team.
- Acquire and maintain customer references
- Gather, analyze, and clearly communicate relevant market intelligence to key customers, executive team, and other relevant internal stakeholders.

Representative Commercial Responsibilities:

- Maintain 100%+ net retention rates, reduce churn, and drive high volume of AMQLs to expand total contract value with customers through improved user adoption and ROI documentation.
- Meet and exceed upsell and cross-sell lead generation quarterly goals.
- Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.
- Identify, develop, and execute a clearly defined 3-year strategic model, supported by all teams and levels of Bluesight, that drives the greatest value, likelihood for renewal, and revenue expansion for top customers through increased utilization, new use cases or user groups, and upsell/cross sell of new Bluesight solutions
- Participate in regular renewal meetings with leadership, communicate pool health risks and trends across the cohort.
- Secure annual renewal and upgrade of membership contracts and corresponding service terms at a rate that meets or exceeds given performance goals: including renewal rates, price adherence, term length, etc.

Qualifications and Requirements:

- Bachelor’s degree in related fields preferred.
- At least 7 years of relevant experience in strategic sales and account management, experience in healthcare preferred
- Experience selling SaaS and/or analytics platforms preferred.
- Ability to travel up to 15% of the time (travel is limited to US and Canada)
- Proven ability to meet goals and deadlines
- Proven negotiation skills
- Experience managing high-profile clients
- Demonstrated ability to communicate and present credibly through email and phone with various stakeholders both internally and externally. Especially at the executive level
- Strong verbal and written communications skills
- Demonstrated knowledge and understanding of Salesforce, ChurnZero, and other pertinent business systems
- Well-developed interpersonal skills, with the ability to work collaboratively in a team environment
- Strong customer services skills and commitment to meet or exceed customer expectations
- Experience with articulating value propositions and disseminating information effectively to external and internal stakeholders at all levels of an organization
- Excellent influencing and consultative selling skills and the ability to proactively identify and resolve barriers and challenges
- Excellent organizational skills and attention to detail

This position is open to applicants in the continental United States.

Why Bluesight? Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it.  We truly believe that where you work and what you do matters.  Join us as we revolutionize the hospital pharmacy landscape! -Competitive salary -Time off when you need it – unlimited vacation days! -Generous insurance coverage -401k program with a company match -Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

## About Bluesight

## Company Overview
- **One-liner**: Bluesight provides AI-powered software solutions that simplify hospital and pharmacy operations, including inventory management, compliance, procurement, and drug diversion monitoring.
- **Entity Type**: Private (total funding $49.9M across 5 rounds; stage not specified)
- **Headquarters**: Alexandria, Virginia, United States
- **Founded**: 2011
- **Founders**: Kevin MacDonald (Co-Founder & CEO) and Vijay Venkatesh

## Core Business
- Primary industry: Healthcare technology (hospital pharmacy operations)
- Target customers: Hospitals and health systems (B2B, enterprise); over 3,000 U.S. and Canadian hospitals currently use Bluesight
- Mission: Simplify the complexities of healthcare operations with best-in-class technology, ensuring every patient is protected and every dollar is optimized.

## Products & Services
- **KitCheck**: RFID-based inventory management for medication kits and trays, reducing waste and ensuring availability.
- **PrivacyPro**: Diversion surveillance and patient privacy monitoring, using AI to detect potential drug diversion and privacy breaches.
- **CostCheck**: Purchasing optimization platform that identifies drug spend savings and prevents overcharges.
- **340B Compliance**: Solution to maximize 340B savings while staying audit-ready.
- **Drug Shortage Management**: Tools to plan for and mitigate drug shortages before they disrupt care.
- **Patient Privacy Monitoring**: Automated monitoring of patient data access to detect privacy violations.
- **Prism (AI Platform)**: Agentic AI assistant that connects fragmented data (wholesalers, EHRs, dispensing cabinets, HR systems) to provide plain-language answers, proactive alerts, and automated workflows. Early adopters report up to 97% reduction in analysis and reporting time.

All products are SaaS, purpose-built for healthcare workflows.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue estimated at $30M (LinkedIn data); Total funding $49.9M
- **Notable Investors/Partners**: Not publicly disclosed in available sources
- **Growth Signals**: Doubled headcount in the past two years; currently 184 employees (+9% YoY); partnered with over 3,000 hospitals; recognized as Best-in-KLAS for Diversion and Privacy Monitoring, MedTech Breakthrough Award winner, and market leader in Kit & Tray Management. Example ROI: Sentara Health saved $3.45M in drug spend using CostCheck over two years.

## Competitive Advantages
- **Healthcare-native technology**: All solutions are built specifically for hospital pharmacy and compliance workflows, not adapted from generic tools.
- **Integrated data platform**: Prism connects data from wholesalers, EHRs, dispensing cabinets, and HR systems into a single view, enabling AI-driven insights and automated actions.
- **Comprehensive suite**: Covers inventory, procurement, diversion, privacy, 340B, and drug shortages under one vendor, simplifying vendor management and reducing costs.
- **Proven ROI**: Demonstrated savings and efficiency gains (e.g., 97% reduction in analysis time, millions in drug spend savings).
- **Agentic AI**: Proactively monitors operations and surfaces issues before teams need to ask.

## Strategic Focus
- **AI-first innovation**: Continued investment in the Prism platform to embed agentic AI across all product lines.
- **Product expansion**: Creating new product categories (e.g., drug shortage management, 340B compliance) to address emerging hospital needs.
- **Growth through customer partnerships**: Working closely with hospitals to co-develop solutions and drive adoption.
- **Scaling operations**: Expanding headcount and customer base while maintaining a startup-like agility.

## Why Work Here
- **Fully remote culture**: Most roles are remote within the United States; some hybrid positions in Austin, TX. In-person meeting attendance required occasionally.
- **Comprehensive benefits**: Unlimited vacation, full health insurance (medical, dental, vision), home office stipend, monthly health & wellness stipend, short- and long-term disability, 401K with up to 4% company match via Vanguard, paid parental leave.
- **Growth and learning**: Emphasis on career development, continuous learning, and investing in employees’ growth. The company has doubled in size recently, offering ample advancement opportunities.
- **Culture**: Described as inclusive, collaborative, and innovation-driven. Employees are treated as valued partners, not just contributors.
- **Impact**: Work directly impacts patient safety and hospital efficiency across thousands of healthcare facilities.

## Sources
1. [Bluesight Homepage](https://bluesight.com/)
2. [Bluesight Careers Page](https://bluesight.com/careers/)
3. [Bluesight About Page](https://bluesight.com/about/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/bluesight-inc)
5. [Bluesight Job Listings (Lever)](https://jobs.lever.co/bluesight/)

## Other roles at Bluesight

- [Data Analyst](https://feeny.ai/job/data-analyst-bluesight-united-states-vss05ng1a3g8) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-bluesight-united-states-10c1xt4f9bkm) — United States
- [Renewals Manager](https://feeny.ai/job/renewals-manager-bluesight-united-states-mpxjtnqmw8jg) — United States
- [Director of Clinical Strategy - Compliance Suite (ControlCheck & PrivacyPro)](https://feeny.ai/job/director-of-clinical-strategy-compliance-suite-controlcheck-privacypro-fr4xya4p7486) — United States
- [Senior Mid-Market Account Executive - Procurement & Compliance Solutions](https://feeny.ai/job/senior-mid-market-account-executive-procurement-compliance-solutions-bluesight-a0cvya19sq5q) — United States
- [Implementation Specialist - KitCheck - TRAVEL REQUIRED](https://feeny.ai/job/implementation-specialist-kitcheck-travel-required-bluesight-united-states-tg7c05aznwaa) — United States
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