--- title: 'Senior Customer Success Manager, Strategic Accounts at Element451' canonical: 'https://feeny.ai/job/senior-customer-success-manager-strategic-accounts-element451-united-states-hn163kpxgmdf' type: 'job' last_seen: '2026-09-12' --- # Senior Customer Success Manager, Strategic Accounts at Element451 - **Company:** Element451 - **Location:** United States - **Work type:** remote - **Posted:** 2025-01-29 - **Last confirmed live:** 2026-09-12 - **Apply:** https://element451.com/careers?gh_jid=4439129006 ## Job description At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education. As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success. If you have a proven track record in enterprise customer success, strategic account management, and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you! What you’ll do: Client Relationship Management: - Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level. - Partner with the client's core team to identify and prioritize their key needs and objectives. - Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management. - Act as the point of contact for the System Office. Contract Management: - Oversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451. Project Management: - Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists). - Monitor project activities, resourcing, and timelines to achieve successful conclusions. - Develop and manage project plans in collaboration with the client's team. - Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage. Platform Implementation and Optimization: - Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations. - Document current processes and map best practices for the desired future state, aligned with industry standards and regulatory requirements. - Continuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform. Strategic Planning and Continuous Improvement: - Conduct assessments of the institution's current recruitment and enrollment business  processes, identifying areas for improvement and adoption of best practices - Provide regular updates, progress reports, and presentations to stakeholders on the project's status and outcomes. Cross-functional Collaboration: - Collaborate with the Customer Success Manager and Engagement Strategist. - Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery. - Maintain an updated resource schedule and provide regular reports and updates to leadership. Managed Services Development: - Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworks. What you should be great at: - Building strong relationships with key clients - Understanding clients' business needs and goals - Developing and implementing strategic account plans - Identifying opportunities for growth and expansion within accounts - Ensuring customer satisfaction and retention - Collaborating with internal teams to drive customer success - Communicating effectively with clients at all levels - Analyzing data and metrics to track progress and outcomes - Providing leadership and guidance to junior team members - Staying current on industry trends and best practices What you'll need: - A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments. - Proven track record of success in managing and growing high-value, strategic accounts. - Strong analytical and problem-solving skills with the ability to translate data into actionable insights. - Excellent communication, relationship management, and presentation skills. - Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus. - Strategic thinking and ability to develop and execute winning customer success plans. - Passion for building trust and exceeding customer expectations. - Bachelor’s degree required ## Perks - Competitive salary & benefits (Medical, Dental, Vision, Disability & More) - 401k plan with 4% employer match available after 3 months of employment - Work from home anywhere in the US - Paid parental leave - Time to Relax - 10 company holidays and 20 days of paid time off - Do work that matters and makes a positive impact on students going to college We are: Element451 is the fastest growing CRM Platform in the higher education vertical! We’re the only student engagement CRM provider to leverage AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success. Our values: Impactful not Immediate We prioritize and invest in initiatives that will be most impactful. Progress before Perfection We are action-oriented people. We are empowered to make decisions and achieve our goals. Learners before Masters We are curious and humble people who strive to constantly improve. Together not Alone We rally behind each other and pitch in to support the greater whole. Customer Success not Support We solve partner goals and prioritize their success. Element 451 is an equal employment opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@element451.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ## About Element451 ## Company Overview - **One-liner**: Element451 delivers an AI-native CRM and agent platform purpose-built for higher education, combining a unified data core with intelligent AI agents that autonomously handle marketing, admissions, student success, and continuing education workflows. - **Entity Type**: Private (Growth Equity – $184.5M total funding; last round $175M led by PSG Equity in Dec 2024) - **Headquarters**: Raleigh, North Carolina, United States - **Founded**: 2018 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Higher Education (EdTech) - **Target customers**: B2B – colleges, universities, and continuing education/workforce programs - **Mission or purpose statement**: “Stop managing the workload and start moving students forward” – using AI to reduce staff burden and improve student outcomes across the full lifecycle. ## Products & Services - **Element (AI-native CRM)**: A unified CRM that connects data, workflows, and AI agents across every stage of the student journey (marketing, admissions, enrollment, student success, CE & workforce). Designed to replace or work alongside existing CRMs. - **Bolt (AI Agent Engine)**: Deploys specialized autonomous agents for each stage of the lifecycle: - *Bolt for Marketing* – Lead capture, personalized outreach via email, SMS, chat, WhatsApp, and voice. - *Bolt for Admissions* – 24/7 inquiry handling, application reading/scoring, fraud detection, transcript evaluation. - *Bolt for Student Success* – Early risk detection, proactive outreach, advisor workload reduction. - *Bolt for CE & Workforce* – Course discovery, registration acceleration, high-volume learner engagement. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue of $10.0M (estimated) | Total Funding of $184.5M - **Notable Investors/Partners**: PSG Equity (lead – $175M PE round), Blueprint Equity, Cultivation Capital, Cofounders Capital. Strategic partner: Encoura (announced June 2026). - **Growth Signals**: Trusted by 350+ institutions, powering over 60 million student journeys. 97 employees (+32.6% YoY headcount growth). Acquired Enrollify (podcast/content platform) in Nov 2023. Claims 75% staff workload reduction, 18% graduation rate increase, 81% cost-per-application reduction. ## Competitive Advantages - **AI-native, not bolt-on**: The platform was built from the ground up for higher education, with agents that work inside existing systems and a unified data core that powers real-time action. - **End-to-end lifecycle coverage**: One platform that serves marketing, admissions, student success, and workforce/CE – reducing the need for multiple disjointed tools. - **Proven outcomes**: Specific ROI metrics (workload reduction, graduation lift, cost savings) backed by customer testimonials from institutions like Clayton State University, Texas State Technical College, Texas Tech, and Trinity Valley. ## Strategic Focus - Deepening the integration of AI agents into every stage of the student lifecycle, with a focus on proactive, autonomous action. - Scaling through partnerships (e.g., Encoura Connect) to combine data intelligence with real-time agent execution. - Continuing to grow the customer base beyond 350 institutions and expand into continuing education and workforce segments. ## Why Work Here - **Culture**: Described as “passionate builders, educators, visionaries, and problem solvers” focused on using AI to solve a critical challenge in higher education. - **Remote/hybrid policy**: Not explicitly stated, but the company operates across 6 countries (US, Serbia, Canada, Albania, Hungary, Ukraine) and the workforce is distributed. Likely offers flexible work arrangements. - **Engineering/Product culture**: 19% of staff is in technical roles (Engineering, Data, Integrations) with a strong product team; innovation-focused environment with fast iteration. - **Growth trajectory**: Rapid headcount growth (32.6% YoY) and significant recent funding ($175M) indicate stability and expansion, offering career advancement opportunities. - **Open roles**: Currently hiring for Account Executive and Enablement Lead, and welcomes unsolicited resumes via jobs@element451.com. ## Sources 1. [element451.com](https://element451.com/) 2. [element451.com/about-us](https://element451.com/about-us) 3. [linkedin.com/company/element451](https://www.linkedin.com/company/element451) (via Apollo.io) 4. [cbinsights.com/company/element451](https://www.cbinsights.com/company/element451) 5. [element451.com/careers](https://element451.com/careers) ## Other roles at Element451 - [Business Development Representative](https://feeny.ai/job/business-development-representative-element451-united-states-86139mezp3ha) — United States - [Solutions Architect, Data Integrations](https://feeny.ai/job/solutions-architect-data-integrations-element451-united-states-txj6qaht7xvn) — United States - [Senior Customer Success Manager, Strategic Accounts](https://feeny.ai/job/senior-customer-success-manager-strategic-accounts-stensul-new-york-7rcecygyx0hx) — New York, NY