---
title: 'Senior Customer Success Manager at Tavrn.ai'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-tavrn-ai-san-francisco-hvw3wqedesk6'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Customer Success Manager at Tavrn.ai

- **Company:** Tavrn.ai
- **Location:** San Francisco, CA
- **Compensation:** $120k–$145k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-30
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/tavrn/979f22a6-484f-4b60-b3c6-60cf6ccddb4b

## Job description

## What You'll Do

- Own a book weighted toward higher-complexity Growth accounts and select Enterprise accounts
- Lead executive-level business reviews and renewal negotiations for accounts with significant ARR and multi-stakeholder buying committees
- Build multi-threaded relationships across firm leadership, operations, and case management staff
- Develop and refine playbooks for onboarding, adoption, and renewal that other CSMs adopt across the team
- Mentor Customer Success Managers and Associates; act as an escalation point for complex account issues
- Partner closely with RevOps and Finance on contract terms, pricing, and renewal structuring for complex accounts
- Represent the voice of the customer in product roadmap discussions

## What We're Looking For

- 4–6+ years in customer success or account management in B2B SaaS, with a track record on complex, multi-stakeholder accounts
- Demonstrated ownership of retention and expansion targets on a $1M+ ARR book
- Comfortable leading commercial negotiations and executive conversations
- Experience mentoring or informally leading other CS team members
- Strong command of CRM and account health data; able to build and defend a renewal forecast
- Legal tech, legal services, or personal injury industry experience strongly preferred What Success Looks Like
- Best-in-team retention and expansion performance across a complex book
- Playbooks and best practices you've built are adopted team-wide
- CSMs and Associates you mentor show measurable improvement in their own book performance
- Trusted by leadership to run point on the highest-stakes renewal conversations in your book

## About Tavrn.ai

## Company Overview
- **One-liner**: Tavrn provides an AI-powered platform for law firms that automates medical record retrieval, creates structured medical chronologies, and drafts demand letters to accelerate personal injury and civil litigation casework.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Legal Technology (LegalTech) / AI for Litigation
- **Target customers**: B2B — specifically personal injury (PI), Social Security Disability Insurance (SSDI), and medical malpractice law firms
- **Mission or purpose statement**: Not publicly available, but the company's platform is built to "transform dense medical records into clear, structured overviews" and "build stronger cases, faster" [tavrn.ai](https://www.tavrn.ai/).

## Products & Services
Tavrn offers a suite of AI-powered modules designed for law firm workflows, all cross-compatible and exportable:

- **Medical Chronology**: Converts thousands of pages of medical records into structured, hyperlinked summaries delivered in under 24 hours. Designed for PI, SSDI, and malpractice cases.
- **Demand Generation**: Drafts tailored, persuasive demand letters using AI-derived damages and financial context, transforming raw records into settlement arguments.
- **Record Retrieval**: Automates the acquisition of records from providers, insurers, and institutions, removing administrative delays from case development.
- **Intake & Evaluation**: Captures, organizes, and triages client data for early-stage case analysis, streamlining onboarding and improving decision accuracy.
- **eDiscovery**: Surfaces relevant digital documents and correspondence with audit-ready clarity and reduced cost.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of $16.4M
- **Notable Investors/Partners**: Left Lane Capital (led Series A), Hummingbird Ventures (led Pre-Seed) [linkedin.com](https://www.linkedin.com/company/tavrnla)
- **Growth Signals**: Headcount grew 316.7% year-over-year to 38 employees; reported 50–70% reductions in record review time for clients; demand letters generated via Tavrn have led to a reported 6x return on platform cost within a single quarter [tavrn.ai](https://www.tavrn.ai/).

## Competitive Advantages
- **End-to-end AI platform** covering the full litigation workflow (intake, record retrieval, chronology, demand letters, eDiscovery) rather than a point solution.
- **Speed and defensibility**: Medical chronologies delivered in under 24 hours; each output links directly to its source, making every insight defensible in court.
- **Enterprise-grade security**: 256-bit AES encryption at rest, TLS 1.2 in transit, SSO/MFA, and AWS cloud infrastructure. Data is never used to train AI models [tavrn.ai](https://www.tavrn.ai/).
- **Human oversight as a principle**: All modules are built for law firm workflows with human review as a core design feature, not an afterthought.

## Strategic Focus
- **Scaling the sales organization**: With 46% of employees in Sales and recent hires of a VP of Sales and Enterprise Account Directors, the company is aggressively building a go-to-market engine [linkedin.com](https://www.linkedin.com/company/tavrnla).
- **Product expansion**: Continuing to build out the full litigation workflow suite (Intake, eDiscovery) to become the operating system for plaintiff law firms.
- **Geographic growth**: Expanding presence beyond the US, with a small team already in Brazil.

## Why Work Here
- **High-growth environment**: Headcount grew 316.7% YoY, indicating rapid scaling and opportunity for career advancement.
- **Mission-driven work**: The product directly helps legal teams build stronger cases faster, with measurable impact (50-70% reduction in review time, 6x ROI on platform cost).
- **Sales-heavy culture**: With 46% of employees in Sales, this is a go-to-market focused organization — ideal for those who want to be on the front lines of a fast-growing startup.
- **Remote/hybrid policy**: Not explicitly stated, but the team is distributed across the US and Brazil, suggesting flexibility.
- **Notable perks**: Not publicly available, but the company emphasizes data privacy (data never used to train AI models) and enterprise-grade security.

## Sources
1. [tavrn.ai](https://www.tavrn.ai/)
2. [linkedin.com](https://www.linkedin.com/company/tavrnla)
3. [theorg.com](https://theorg.com/org/tavrn)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/tavrn)

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