--- title: 'Senior Customer Success Manager - Telcos at Redis' canonical: 'https://feeny.ai/job/senior-customer-success-manager-telcos-redis-united-states-6zdc9s65ett7' type: 'job' last_seen: '2026-09-13' --- # Senior Customer Success Manager - Telcos at Redis - **Company:** [Redis](https://feeny.ai/companies/redis) - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/redis/715ccbc7-d023-4b85-a2d0-be9f2fd8a626 ## Job description ## Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? ## About Redis Redis is the world's most loved real-time data platform. As the home of the open-source Redis project and the provider of Redis Enterprise, we're at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Our mission is to build innovative data solutions that empower developers and organizations worldwide to create real-time applications that transform industries. ## Role Overview We are looking for a passionate and results-oriented Senior Customer Success Manager (Senior CSM) to join our team in the Americas. This role will support a portfolio of our largest and most strategic enterprise accounts, including Tier 1 telecommunications and communications service providers. As a Senior CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams — and directly with customer-side engineering, DevOps, and executive stakeholders — to align Redis's offerings with customer goals, becoming a trusted advisor and advocate for their success at every level of the organization. ## Key Responsibilities Customer Relationship Management - Serve as the primary post-sale point of contact for assigned enterprise accounts, fostering trust and understanding their business goals. - Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions across large, distributed technical organizations. - Build and maintain long-term relationships with stakeholders spanning DevOps, application development, platform engineering, and executive leadership (including CTOs and VPs of Engineering). Value Realization and Advocacy - Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals, including high-throughput, low-latency use cases common to telecommunications environments (e.g., network/session data, real-time customer experience platforms, 5G/edge workloads). - Deliver regular business reviews and executive presentations — both virtually and in person — to showcase value, align on strategic priorities, and mitigate risk of churn. - Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. Customer Enablement and Success Planning - Develop tailored success plans to guide large, matrixed customer organizations toward their desired outcomes with Redis solutions. - Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions to technical teams at scale. - Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage across multiple business units or divisions. Retention and Growth - Identify and nurture expansion opportunities within complex, multi-stakeholder accounts, partnering with Sales to drive upsell and cross-sell initiatives. - Track account health through regular check-ins with both technical and executive stakeholders, identifying and mitigating risks early. - Ensure contract renewals by demonstrating ongoing value and supporting the evolving needs of large-scale, enterprise customers. Executive Engagement - Build and deliver executive-level business reviews and strategic presentations to senior technical and business leadership, both virtually and on-site. - Serve as a credible, technically fluent voice with CTOs, VPs of Engineering, and other senior decision-makers. Collaboration and Teamwork - Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience for high-value strategic accounts. - Act as a voice of the customer within Redis to ensure our solutions continue to meet the demands of large, mission-critical environments. ## Qualifications ## Experience - 8+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies. - Direct experience managing accounts within Telecommunications organizations (Telcos) is required. - Experience managing customers within Banking/Financial Services, Retail, or Healthcare is a plus. Technical Acumen - Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus. - Experience working with DevOps teams, application development teams, and engineering organizations to drive adoption and resolve technical roadblocks. - Some experience with SaaS products and public cloud (AWS, GCP, Azure). - Proven exposure to enterprise clients in the Telecommunications and/or Financial Services industries, with an understanding of common use cases in these sectors. Customer-Centric Mindset - Proven track record of driving and improving executive relationships — including with CTOs and senior technical leadership — as well as customer satisfaction, adoption, and retention. Communication Skills - Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences, from engineers to C-level executives. - Demonstrated experience running executive presentations, both virtually and in person. Problem-Solving Ability - Strategic thinker with the ability to anticipate challenges and provide solutions proactively. Collaboration Skills - Comfortable working cross-functionally with Sales, Product, and Marketing in a fast-paced, global organization. Tools & Systems - Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus. Extra Great If You Have - Experience with Redis or any other NoSQL database - Experience with software development (Java, .NET, Python) - Some experience with DBaaS (relational or non-relational) - Familiarity with telecommunications network architecture, 5G, or edge computing use cases As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the [privacy policy](https://redis.com/legal/privacy-policy/) in order to evaluate candidates. ## About Redis ## Company Overview - **One-liner**: Redis provides the world’s fastest in-memory data platform, offering cloud and on-premises databases for caching, vector search, and real-time data processing. - **Entity Type**: Private (Series Unknown, backed by major growth equity) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Ofer Bengal (Co-Founder & Chairman), Yiftach Shoolman (Co-Founder & President) ## Core Business - **Primary Industry**: Database & Data Infrastructure, Cloud Software - **Target Customers**: B2B, serving over 10,000 customers including enterprises, digital-native companies, and developers across all industries (financial services, gaming, healthcare, e-commerce, etc.) - **Mission Statement**: To help digital businesses set a new standard for speed by building, scaling, and deploying the fast apps our world runs on. ## Products & Services - **Redis Cloud (DBaaS)**: Fully managed, multi-cloud database service on AWS, Azure, and GCP. Includes tiered RAM + flash storage for TB-scale at up to 80% less cost. - **Redis Software**: On-premises/hybrid cloud deployment for enterprises needing self-managed infrastructure. - **Redis Open Source (Redis 8.8)**: The core in-memory data structure store (strings, hashes, lists, sets, streams, etc.) with built-in replication, Lua scripting, and persistence. - **Redis Iris**: A new product for real-time context retrieval for AI agents and applications. - **Redis LangCache**: Tool to save on tokens for common LLM queries. - **Redis Context Retriever**: Leverages context from anywhere for AI workloads. - **Redis Agent Memory**: Provides agentic memory for consistent AI agent experiences. - **Redis Data Integration**: Change Data Capture (CDC) across structured data sources. - **Redis Flex**: Tiered storage offering more data at speed with lower cost. - **Redis Stack**: Bundles Redis with modules for search, JSON, time series, and graph capabilities. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Total funding raised is estimated at over $350M from top-tier investors. The company serves **over 10,000 customers**. - **Notable Investors**: Bain Capital Ventures, Francisco Partners, Goldman Sachs Growth (GS Growth), TCV, Dell Technologies Capital. - **Growth Signals**: - Aggressive expansion into AI/ML infrastructure with products like Redis Iris and Agent Memory. - Strong open-source community (largest in caching, #1 cited brand for caching solutions). - Multi-cloud and hybrid deployment strategy. - Global presence with offices in San Francisco, London, San Jose (CA), Austin, Tel-Aviv, Sofia, and Singapore. ## Competitive Advantages - **Performance Leadership**: Redis is widely recognized as the world’s fastest in-memory database, with sub-millisecond read/write speeds. - **Massive Ecosystem & Community**: The largest open-source community in caching, with extensive client libraries (Python, Node, Java, Go, .Net, etc.) and SDKs. - **Developer Trust**: Redis is the #1 cited brand for caching solutions, deeply embedded in modern app architectures. - **Unified Platform**: Combines caching, vector search, streaming, session management, and AI context retrieval in one platform, reducing the need to stitch together multiple tools. - **Multi-Cloud & On-Prem Flexibility**: Deploy anywhere (AWS, Azure, GCP, or self-managed) with active-active geo-replication for zero-downtime failover. ## Strategic Focus - **AI-Native Data Platform**: Major push into AI infrastructure with products like Redis Iris, Agent Memory, and Context Retriever to serve the agentic AI and LLM market. - **Reducing Total Cost of Ownership**: Introducing tiered storage (RAM + flash) to handle TB-scale workloads at up to 80% lower cost than pure in-memory. - **Simplifying Developer Experience**: Focus on seamless integration with popular LLM coding tools and frameworks. - **Enterprise Scale & Compliance**: Continuing to build out enterprise features for security, compliance, and high availability (Active-Active, multi-region replication). ## Why Work Here - **Engineering Culture**: Redis is an engineering-led company with a strong open-source heritage. The core database is written in ANSI C, and the team values performance, simplicity, and speed. - **Core Values**: The company emphasizes "Be Real" (truth-tellers), "Be Unreasonable" (push boundaries), "Simplicity is Everything," and "Speed is our Superpower." - **Global & Distributed**: Offices in 7 locations across the US, Europe, and Israel. The culture supports hybrid/remote flexibility depending on role and location. - **Impact**: Engineers work on technology that powers the world’s fastest apps and is used by thousands of enterprises globally. Direct contribution to the open-source community. - **Leadership**: Led by CEO Rowan Trollope (former Cisco/Synaptics executive) with a strong technical leadership team including CTO Benjamin Renaud. - **Growth Trajectory**: As a private company with strong investor backing and a clear AI strategy, there is significant opportunity for career growth as the company scales. ## Sources 1. [redis.io](https://redis.io/company/) 2. [redis.io](https://redis.io/about/) 3. [redis.io](https://redis.io/company/careers/) 4. [redis.io](https://redis.io/company/careers/current-job-openings/) ## Other roles at Redis - [Corporate Counsel, Commercial](https://feeny.ai/job/corporate-counsel-commercial-redis-united-states-zmna1t0wajsr) — United States - [Solution Architect - NY Metro](https://feeny.ai/job/solution-architect-ny-metro-redis-united-states-znqzq6930rmy) — United States - [Finance System Administrator - India](https://feeny.ai/job/finance-system-administrator-india-redis-india-9ftx55khd7db) — India - [Regional Account Executive, Australia](https://feeny.ai/job/regional-account-executive-australia-redis-australia-0gnw6c0yf0ng) — Australia - [Principal Manager, Communications & Developer Influence](https://feeny.ai/job/principal-manager-communications-developer-influence-redis-san-francisco-r9bbt4dxment) — San Francisco, CA - [Senior Principal Software Engineer, Feature Store](https://feeny.ai/job/senior-principal-software-engineer-feature-store-redis-canada-2kwz1ehanfmp) — Canada - [Strategic Account Executive (T-Mobile)](https://feeny.ai/job/strategic-account-executive-t-mobile-redis-united-states-k7yx7my6bknc) — United States - [Strategic Account Executive - FinServ (NYC)](https://feeny.ai/job/strategic-account-executive-finserv-nyc-redis-united-states-xvkt1zew3ec8) — United States - [Sales Development Representative - German speaking](https://feeny.ai/job/sales-development-representative-german-speaking-redis-london-w4h8yez9qwdw) — London, United Kingdom - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-redis-germany-kq4pmm77vhvv) — Germany