---
title: 'Senior Customer Success Manager at Tremendous'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-tremendous-united-states-ww4q4hjy3z0k'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Customer Success Manager at Tremendous

- **Company:** Tremendous
- **Location:** United States
- **Compensation:** $160k–$240k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/Tremendous/ebe4abd9-b6e8-4c9b-a571-0ecd3540134e

## Job description

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. [Check out our ratings on G2](https://www.g2.com/products/tremendous/reviews). Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.

## About the role

We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.

## What you'll do

- Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction
- Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
- Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
- Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions

## What you'll bring

- 5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
- Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
- Experience at a high-growth B2B startup strongly preferred
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication skills with the ability to build rapport at all levels of an organization

You'll thrive here if you're

- Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
- Naturally empathetic with both customers and internal stakeholders
- Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment

## What's cool about the role

- Competitive pay and equity. Base salary for this role: $160k to $240k.
- Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
- Fully remote. Work from anywhere in the Americas.
- Great culture. Read more about how we work in our [public handbook](https://handbook.tremendous.com/).

## About Tremendous

## Company Overview
- **One-liner**: Tremendous is a payouts platform that enables businesses to send gift cards, prepaid cards, and money transfers to recipients around the world.
- **Entity Type**: Private (bootstrapped, VC‑free, profitable, no outside investors since 2013)
- **Headquarters**: California, USA (fully remote team with employees spanning three continents)
- **Founded**: 2010
- **Founders**: Nick Baum (CEO) and Kapil Kale (COO)

## Core Business
- **Primary industry**: Payouts and rewards infrastructure (fintech / payments)
- **Target customers**: B2B – researchers, marketers, HR leaders, class action administrators, nonprofits, and any organization that needs to send incentives or disbursements at scale.
- **Mission / purpose statement**: “Rewards and payouts, simplified” – helping businesses deliver rewards and incentives simply, scalably, and stress‑free.

## Products & Services
- **Tremendous Platform (SaaS)**: A web‑based dashboard for creating, sending, and tracking one‑time or bulk payouts. Supports 2,500+ gift cards, prepaid cards, money transfers, and charitable donations. Delivers via SMS, email, or bulk link export.
- **Tremendous API**: Allows businesses to programmatically integrate payouts into their own workflows, automate incentives, and scale disbursements globally.

## Market Standing
- **Valuation**: Not disclosed (company is profitable and has no outside investors)
- **Key Metrics** (as of 2025/2026):
  - $2B+ funds delivered
  - 80M+ payouts sent
  - 20,000+ customers (including Google, MIT, Casper, Lyft, United Way, Federal Reserve Bank)
  - 200+ countries/regions supported
- **Notable Investors / Partners**: None – the company bought out its original investors in 2013 and has been fully owned by founders and employees ever since.
- **Growth Signals**: Team has grown to 150+ employees across three continents; the company is “constantly bringing on new customers and evolving the product”; profitable with no external pressure.

## Competitive Advantages
- **VC‑Free & Profitable**: No outside investors means decisions are made to serve customers and the team, not board decks or fundraising rounds.
- **Global Reach & Compliance**: Delivers to 200+ countries with automatic currency conversion and translation; SOC 2 Type II compliant with built‑in fraud prevention.
- **Recipient Choice**: Recipients can choose from 2,500+ gift cards, prepaid cards, or money – a UX differentiator that reduces friction.
- **Self‑Service & API**: Simple three‑step process for non‑technical users, plus a powerful API for scalable automation.

## Strategic Focus
- Expanding product capabilities (e.g., prepaid card offerings) and deepening integrations for enterprise use cases.
- Maintaining a lean, low‑meeting culture while scaling the team globally.
- Continuing to prioritize customer value over growth‑at‑all‑costs.

## Why Work Here
- **Work model**: 100% remote – employees log on from multiple continents. Semi‑annual company offsites and in‑person team meetings.
- **Culture**: Autonomy, intentionality, and rationality. Few meetings, deep work, transparency, and no silos.
- **Compensation**: Competitive salaries and substantial equity packages for every level.
- **Perks**: Unlimited vacation days, generous parental leave, benefits, and a strong focus on work‑life balance.
- **Engineering & Product**: Led by co‑founder Kapil Kale; teams are empowered to make decisions and own outcomes.

## Sources
1. [tremendous.com/careers](https://www.tremendous.com/careers/)
2. [tremendous.com/about](https://www.tremendous.com/about/)
3. [tremendous.com/company-history](https://www.tremendous.com/company-history/)
4. [builtin.com/company/tremendous](https://builtin.com/company/tremendous)

## Other roles at Tremendous

- [Senior Customer Success Manager, International](https://feeny.ai/job/senior-customer-success-manager-international-tremendous-remote-qcxy5wjakvht)
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- [Founding Sales Development Representative (DACH)](https://feeny.ai/job/founding-sales-development-representative-dach-tremendous-united-kingdom-zw1j8f4bejdv) — United Kingdom
- [Founding Sales Development Representative (Europe)](https://feeny.ai/job/founding-sales-development-representative-europe-tremendous-united-kingdom-dg1sgqdbq6ap) — United Kingdom
- [GTM Engineer, Marketing](https://feeny.ai/job/gtm-engineer-marketing-tremendous-united-states-9ztskrj4ct2h) — United States
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