--- title: 'Senior Customer Success Manager at UiPath' canonical: 'https://feeny.ai/job/senior-customer-success-manager-uipath-illinois-xs7d3m3z1chy' type: 'job' last_seen: '2026-09-17' --- # Senior Customer Success Manager at UiPath - **Company:** [UiPath](https://feeny.ai/companies/uipath) - **Location:** Illinois, United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-09-17 - **Apply:** https://jobs.ashbyhq.com/uipath/3ef25269-d509-4191-bcd1-3db386fff076 ## Job description Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? ## Your mission At UiPath, Customer Success Managers (CSMs) are strategic advisors and executors, responsible for helping healthcare customers realize measurable business outcomes through agentic automation. CSMs serve as trusted partners to executive and operational leaders, guiding customers through adoption, value realization, organizational change, and long-term transformation. This role is ideal for professionals who excel at building relationships, leading complex programs, navigating organizational dynamics, and translating emerging technologies into business value. The CSM orchestrates cross-functional teams across UiPath and customer organizations to ensure customers achieve their desired outcomes, maximize platform adoption, and identify opportunities for continued growth. ## What you'll do at UiPath Strategic Customer Leadership - Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations. - Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives. - Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion. - Facilitate executive business reviews, steering committees, and value realization discussions. Program & Portfolio Management - Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders. - Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms. - Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams. - Identify and mitigate risks while ensuring customers maintain momentum toward strategic objectives. Industry Experience & Thought Leadership - Leverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio - Support and advise delivery teams through provider-specific requirements gathering and process / technology redesign - Stay current on healthcare industry trends, Agentic AI, automation technologies, and emerging SaaS innovations. Value Realization & Business Outcomes - Help customers define, measure, and communicate the business impact of automation and AI initiatives. - Translate technical capabilities into business outcomes that resonate with executive and operational stakeholders. - Identify opportunities to expand platform adoption by aligning UiPath solutions to evolving customer priorities. - Drive customer advocacy through successful outcomes and strong partnership. ## What you'll bring to the team Required Qualifications - 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles. - Candidates must be authorized to work in the United States for this role - Proven experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance. - Strong ability to translate complex provider-specific concepts and challenges into automation opportunities with clear and business-focused messaging for diverse audiences. - Exceptional communication, presentation, facilitation, and stakeholder management skills. - Demonstrates executive presence with an ability to influence without authority. - Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes. - Comfort discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences. - Demonstrated track record of rapidly learning and adopting emerging technologies and applying them to customer business challenges. ## Preferred Qualifications - Experience working for or within a healthcare provider organization, health system, or healthcare technology environment. - Direct experience supporting or operating within Revenue Cycle Management (RCM), Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions. - Experience within healthcare IT, enterprise applications, digital transformation, or operational excellence programs supporting healthcare operations. - Management consulting, transformation consulting, or enterprise program leadership experience strongly preferred. - Experience with SaaS, automation, AI, workflow, or digital transformation platforms. - Bachelor’s degree required; advanced degree preferred. Success in This Role Top-performing CSMs are relationship builders, program leaders, and strategic communicators. They create trust with executives, orchestrate complex initiatives, simplify complexity, and help customers successfully navigate transformational change. They are comfortable operating at the intersection of provider strategy, technology innovation, and organizational adoption—ensuring customers realize lasting value from their automation and Agentic AI investments. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our [privacy policy](https://www.uipath.com/legal/trust-and-security/privacy-policy). ## About UiPath ## Company Overview - **One-liner**: UiPath provides an enterprise AI-powered automation platform that enables AI agents, robots, people, and models to work together to orchestrate complex business processes. - **Entity Type**: Public (ticker: PATH) - **Headquarters**: New York, NY, USA (incorporated in Delaware; global operations) - **Founded**: 2005 (in Bucharest, Romania) - **Founders**: Not explicitly named in provided sources (co-founders widely known as Daniel Dines and Marius Tirca, but not verifiable from the given search results) ## Core Business - **Primary industries**: Enterprise software – Robotic Process Automation (RPA), Agentic AI, Intelligent Document Processing, Business Process Automation. - **Target customers**: B2B – large enterprises and governments across banking, healthcare, insurance, manufacturing, retail, public sector, and more. - **Mission/purpose**: “Accelerate human achievement by shaping the future of work” and “make work more meaningful through automation.” ## Products & Services - **UiPath Platform™**: An integrated suite that combines RPA, API automation, AI agents, document understanding, process mining, and orchestration into a single, governed platform. Deployed via SaaS (Automation Cloud™) or on-premises. - **Enterprise Agent Builder**: Low‑code/pro‑code tool to create, customize, and deploy autonomous AI agents that plan, reason, and act. - **UiPath Maestro™**: Orchestration layer that manages tasks across agents, robots, and people, enabling end‑to‑end process automation with governance and monitoring. - **Automation Cloud™**: Multi‑tenant SaaS version of the platform for rapid deployment without infrastructure overhead. - **Intelligent Xtraction & Processing (IXP)**: Document understanding product that extracts structured/unstructured data from documents to power AI agents and automations. - **UiPath Test Cloud**: Agentic testing platform for enterprise software quality assurance, with self‑healing automation and AI‑assisted test creation. - **Process Intelligence**: Process mining and task mining to identify automation opportunities, simulate changes, and monitor performance. - **Vertical Solutions**: Pre‑built, packaged automation solutions for industries (e.g., medical records summarization, loan quality control, quote generation) to deliver value in weeks. ## Market Standing - **Valuation/Market Cap**: Not explicitly stated in provided sources; as a public company, market cap fluctuates (see SEC filings). - **Key Metric**: Over 10,800 customers as of July 31, 2023 (latest figure in provided content); 10,747 customers as of January 31, 2026. - **Notable Investors/Partners**: Not detailed in provided sources (early investors include Accel, CapitalG, etc.). - **Growth Signals**: - 3,981 full‑time employees as of January 31, 2026. - 7‑time Leader in Gartner® Magic Quadrant™ for Robotic Process Automation. - Recognized as a Leader in IDC MarketScape (Business Automation Platforms 2025) and Forrester Wave™ (Document Mining & Analytics Platforms Q2 2024). - Recent acquisitions: Peak (March 2025, AI pricing/inventory for manufacturing & retail) and WorkFusion (February 2026, AI agents for financial crimes compliance). - Grid Leader Fall 2025 for Business Automation Platforms, Agentic AI, AI Agent Builders. - Over 3 million developers using AI at work. ## Competitive Advantages - **Unified agentic automation**: Only platform that tightly combines AI agents, RPA, API integrations, and document understanding in one governed environment. - **Centralized governance & security**: AI Trust Layer, role‑based access, real‑time audit logs, and customer‑managed LLM support – enabling safe enterprise‑wide AI deployment. - **Vendor‑agnostic orchestration**: Maestro integrates with any agent or automation tool, avoiding lock‑in. - **Strong analyst recognition**: Consistently ranked as a Leader by Gartner, Forrester, Everest Group, and IDC across multiple categories. - **Scalable deployment**: SaaS, on‑premises, hybrid – with full flexibility for regulated industries. ## Strategic Focus - **Agentic automation**: Shifting from rule‑based RPA to AI agents that think, plan, and act autonomously – the central theme of their 25.10 platform release. - **Vertical expansion**: Pre‑built solutions for financial services, healthcare, insurance, supply chain, and manufacturing to accelerate time‑to‑value. - **Acquisitions**: Continuing to buy niche AI and automation companies (Peak, WorkFusion) to broaden capabilities in pricing, compliance, and vertical intelligence. - **R&D investment**: Significant ongoing investment in AI, agent builder, and governance features. ## Why Work Here - **Culture**: Values of **Bold** (speak up, think big), **Immersed** (dive deep, customer‑centric), **Fast** (agility, simplicity, results), and **Humble** (open mind, kindness, team player). - **Work flexibility**: Hybrid, remote, or office‑based roles; hybrid teams are expected onsite at least two days per week. - **Growth & development**: “Failing forward” mindset – encouraged to take smart risks and learn from mistakes. Opportunities in Engineering, Product, Sales, etc. - **Diversity & belonging**: Committed to fair opportunity, inclusive workplace, and celebrating uniqueness. - **Impact**: Pledge 1% member – donated 1.1M shares to ESG initiatives. Focus on “automation for good” in communities and the environment. - **Perks**: Recognized as a great workplace; emphasis on employee well‑being and professional growth through programs like the Future Forward Internship. - **Global community**: Diverse team across 100+ customer countries with a strong connection to Bucharest roots. ## Sources 1. [uipath.com/about-us](https://www.uipath.com/about-us) 2. [uipath.com/careers](https://www.uipath.com/careers) 3. [uipath.com/](https://www.uipath.com/) 4. [uipath.com/careers/jobs](https://www.uipath.com/careers/jobs) 5. [SEC 10-K Filing (January 31, 2026)](https://ir.uipath.com/financials/sec-filings/content/0001734722-26-000012/path-20260131.htm) ## Other roles at UiPath - [Principal Platform Engineer- Site Reliability](https://feeny.ai/job/principal-platform-engineer-site-reliability-uipath-bengaluru-2jrpdq0aywbt) — Bengaluru, India - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-uipath-bengaluru-qsxcm5bpqhyw) — Bengaluru, India - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-uipath-bengaluru-z9gx2kc45gkb) — Bengaluru, India - [Director, Strategic Initiatives - Office of the CEO](https://feeny.ai/job/director-strategic-initiatives-office-of-the-ceo-uipath-new-york-bg49rn9bn2s9) — New York, NY - [Software Engineer 1](https://feeny.ai/job/software-engineer-1-uipath-bengaluru-yyg50m7qdf1z) — Bengaluru, India - [Senior Enterprise Sales Executive](https://feeny.ai/job/senior-enterprise-sales-executive-uipath-taipei-x7gshcjqr7my) — Taipei, Taiwan - [Enablement Platforms Program Manager](https://feeny.ai/job/enablement-platforms-program-manager-uipath-bucharest-15vz44zkg6rv) — Bucharest, Romania - [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-uipath-bellevue-dma6psp5v3ss) — Bellevue, WA - [Business Development Representative](https://feeny.ai/job/business-development-representative-uipath-austin-wdct7kr5p7v6) — Austin, TX - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-uipath-bucharest-yba8fzj5zet3) — Bucharest, Romania