---
title: 'Senior Customer Success Manager at Weave'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-weave-united-states-1pjgtm6n98k7'
type: 'job'
last_seen: '2026-09-15'
---

# Senior Customer Success Manager at Weave

- **Company:** Weave
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/weave/jobs/4398563009

## Job description

## Why Weave Exists

At Weave, our mission is to evolve how therapeutic knowledge is captured, transformed, and communicated throughout drug development. We do this by equipping human experts with AI instruments to enable drugs to be brought to patients as rapidly, safely, and inexpensively as possible.

The Weave Platform streamlines regulatory workflows from start to finish by intelligently, creatively, and effectively infusing every step with AI. Together with our customers, Weave is designing and building the AI workbench for the entire therapeutic lifecycle.

## The Role & Your Mission

We are seeking a Senior Customer Success Manager, reporting to our Director of Customer Success. This is a unique and pivotal role that requires a person of expertise and intent in change management. You will leverage your deep experience with relationship building and AI implementation to enable our customers to get the most out of the Weave, our AI-driven SaaS platform for FDA document preparation. Your experience and judgement will help our customers close the gap between the state of the product on any given day and their successful submissions. In practice, you embody a consultant, an expert user, and a guide- thoughtfully navigating our customers’ prioritization across learning & enablement and transition of systems & processes, while owning tactical facilitation of our shared goals to enable evaluation & access to therapies.

## What You’ll Own

- Onboarding and Training: You will devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions. You will provide the training, virtually and in-person (up to 50% travel, likely less).
- Platform Customization: With the support of the Product teams you will devise and execute a process for customizing the platform for new customers. Primarily this entails customization of document templates for AI-generation of regulatory submission content
- Process and Systems: You will establish stage-appropriate processes and systems to ensure that Customer Success is consistent, efficient, and effective.
- Account Advocacy: You will endeavor to ensure that our customers are getting as much value as possible from their use of Weave’s products, and that Weave’s products are reaching all users within our customer organizations who might benefit from them.
- Commercial/Product Collaborator: As the closest person to our customers you will be a vital conduit for user understanding to improve our platform and products, and for account renewal and expansion to grow the business.

## What You’ll Bring

- Experienced Meets Innovative: You’ve been around the block and know the first 10 things you need to do. But you’re not looking to run a playbook, you’ve got a pot of ideas simmering about many ways to make CS and customers’ experience better.
- Bio Conversant: You can speak the language of drug development and, crucially, drug developers will speak to you. You don’t need a PhD, but PhD’s need to find you credible.
- AI Capable + Pragmatic: You know your way around an LLM (as much as anyone can right now) but you don’t get lost in the weeds.
- Outstanding Educator and Communicator: Educating isn’t a chore for you, it’s a joy. You love to see people “get it” and enjoy the craft of figuring out how to help them get there.
- Builder: You relish uncharted territory and yearn to build a cabin in it (figuratively speaking).
- 5+ years experience in Customer Success in B2B SaaS strictly required
- Experience serving life science, bio, or therapeutics markets highly preferred
- Bio education preferred, advanced degree ideal

## What We Offer

🎯 The opportunity to work at a modern, cutting-edge healthcare technology company devoted to meaningful positive impact on human life. Collaboration, velocity, and customer obsession are our baseline, demonstrations of craftsmanship and ROI are celebrated.

🏆 Competitive salary ($135,000 to $175,000) and retention-based variable compensation (OTE $175,000 to $230,000) plus equity.

🧬 Comprehensive health, dental and vision insurance

🏝️ Take care of you and yours: generous PTO, parental leave, OneMedical, TalkSpace, Teladoc.

🚀 Career development opportunities within a company entering a growth phase.

🌎 Flexible remote working with preference for location in US or Canada.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This organization participates in e-Verify:

[Notice of E-Verify Participation](https://drive.google.com/file/d/1DFe46eDsNYPC9clLIXMkxpBHlDLfnoUu/view?usp=sharing)

[Notice of Right to Work](https://drive.google.com/file/d/1IzkMzY3EyPQ5kETMGhWfb93cxJ7fGzEw/view?usp=sharing)

## About Weave

## Company Overview
- **One-liner**: Weave is an all-in-one experience platform that provides communication, patient engagement, and payment tools for small- and medium-sized healthcare businesses.
- **Entity Type**: Public (NYSE: WEAV, IPO November 2021)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2008
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare technology / Software as a Service (SaaS) for small- and medium-sized healthcare practices (dentistry, optometry, medical).
- **Target customers**: SMB healthcare providers (B2B); clinics, dental offices, optometry practices, and other local healthcare businesses.
- **Mission/Purpose statement**: "Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams." [topworkplaces.com](https://topworkplaces.com/company/weave/)

## Products & Services
- **Unified Communication Platform**: Cloud phone system, text messaging, and automated communication tools integrated with practice management software.
- **Agentic AI Voice Calls**: AI-powered voice assistant that handles patient calls, scheduling, and common inquiries without human intervention. [getweave.com](https://www.getweave.com/)
- **Online Booking**: Self-service patient scheduling that syncs with practice calendars.
- **Patient Engagement Suite**: Automated review requests, two-way messaging, and appointment reminders to improve patient satisfaction and loyalty.
- **Payment Processing**: Integrated payment tools for accepting payments, managing invoices, and reducing outstanding balances.
- **Analytics & Reporting**: Business intelligence for tracking practice performance, patient acquisition, and revenue metrics.

All offerings are delivered as SaaS with a unified dashboard.

## Market Standing
- **Valuation/Market Cap**: ~$253.1 million (USD) as of mid-2026. [linkedin.com](https://www.linkedin.com/company/getweave)
- **Key Metric**: Annual Revenue – $239.0 million (USD). The same source reports total funding of $171.9 million.
- **Notable Investors/Partners**: A.Capital Ventures (led Series A), Crosslink Capital (led Series B), and several other venture firms. [linkedin.com](https://www.linkedin.com/company/getweave)
- **Growth Signals**:
  - Headcount grew 8.8% year-over-year (914 employees as of mid-2026). [linkedin.com](https://www.linkedin.com/company/getweave)
  - Named a G2 Leader in Patient Engagement, Optometry, Dental Practice Management, and Patient Relationship Management software.
  - Active job postings increased 660% year-over-year (38 open positions as of mid-2026).
  - Opened a second HQ in Noida, India, in 2021, expanding international presence.

## Competitive Advantages
- **All-in-one vertical SaaS**: Competes against point-solution vendors by offering a single platform covering the entire patient journey – from first phone call to final payment.
- **AI-first innovation**: Agentic AI voice calling and generative AI tools (e.g., Staff Machine Learning Engineer, Gen AI roles) give it a differentiation edge in the SMB healthcare market.
- **Established market presence**: Over a decade of focus on healthcare small businesses, with deep integrations and a loyal customer base.
- **Scalable platform**: Cloud-native architecture enables rapid feature deployment and integration with third-party practice management systems.

## Strategic Focus
- **AI Expansion**: Heavy investment in agentic AI, generative AI, and machine learning to automate repetitive tasks and improve patient interactions.
- **International Growth**: Building out its Noida, India, engineering and operations hub to support 24/7 product development and customer support.
- **Product Unification**: Continuing to integrate payment processing, analytics, and AI communications into a single experience to increase stickiness and revenue per customer.
- **Talent Acquisition**: Aggressively hiring across engineering, sales, and customer success roles, with particular demand for senior AI and platform engineers.

## Why Work Here
- **Culture**: "People-first" organization emphasizing diversity, equity, inclusion, and authenticity. "We want our team members to feel they can bring their whole selves to work." [getweave.com](https://www.getweave.com/careers/) | [topworkplaces.com](https://topworkplaces.com/company/weave/)
- **Work Model**: Hybrid and remote options available. Positions listed in Lehi, San Francisco Bay Area, Boston, and Noida. Flexible work spaces and a focus on work/life balance.
- **Perks & Benefits**:
  - Flexible Time Off (FTO)
  - Medical, dental, vision insurance with 401k matching
  - Onsite gym and outdoor basketball court at Lehi HQ
  - Mental health resources and behavioral health support (medical plan enrollees)
  - Professional development program
  - Catered company lunches, seasonal parties, offsite activities, and a "Welcome Package"
- **Engineering Culture**: Cutting-edge technologies (Go, Gen AI, ML). Team members describe "open, transparent culture," career growth opportunities, and a "real difference" made by the product. [getweave.com](https://www.getweave.com/careers/)
- **Caution**: Recent departures of several senior leaders (Head of Product, Sr. Director of Engineering, Head of Content) may signal organizational change. [linkedin.com](https://www.linkedin.com/company/getweave)

## Sources
1. [getweave.com](https://www.getweave.com/) – Company homepage and product description
2. [getweave.com/careers](https://www.getweave.com/careers/) – Careers page with culture, perks, and values
3. [linkedin.com/company/getweave](https://www.linkedin.com/company/getweave) – LinkedIn company profile (financials, headcount, employees, recent departures)
4. [topworkplaces.com/company/weave](https://topworkplaces.com/company/weave/) – Top Workplaces profile (mission, vision, culture details)
5. [job-boards.greenhouse.io/weave](http://job-boards.greenhouse.io/weave) – Active job listings

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