---
title: 'Senior Customer Success Manager at Yext'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-yext-london-wwt357w8j1pk'
type: 'job'
last_seen: '2026-10-13'
---

# Senior Customer Success Manager at Yext

- **Company:** Yext
- **Location:** London, United Kingdom
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/yext/jobs/8249203

## Job description

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit [yext.com](http://yext.com).

We are looking for a Senior Customer Success Manager, Enterprise, to drive adoption and maximize the value of the Yext platform with a strong commitment to learning. You will be responsible for partnering with enterprise customers, understanding their priorities and pain points, and ensuring that they optimize their Yext investment. CSMs play an integral role in our business, working closely with sales, solution engineers, product management, and GTM teams.

## What You’ll Do

- Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
- Be a trusted Partner:
- Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities.
- Work with Yext Support, Product Management,  Services, and GTM teams to share customer feedback and act as an internal advocate for our customers
- Be an expert on the Yext platform and products
- Drive Adoption and Optimization:
- Partner with customers to develop and execute strategic success plans, aligning Yext solutions with their business objectives and goals.
- Conduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives, and demonstrate the value of Yext products and services
- Deliver Industry Insights and Yext Product Expertise:
- Stay up to date with industry trends and best practices and share insights and recommendations with customers
- Share product roadmap with customers, provide guidance on how new Yext  features and offerings align with customer’s business objectives and help with achieving KPIs
- Identify Opportunities for Growth:
- Analyzing customer data to identify upsell & cross sell opportunities
- Collaborate with Sales and Solution Engineering to pursue growth opportunities
- Renewals & Risk Management:
- Demonstrate keen situational awareness, adept at deciphering subtle cues and anticipating potential risks ahead of time, taking preemptive measures to mitigate them effectively. Above and beyond attitude to restore and maintain positive sentiment.
- Collaborate with Sales on renewals strategy and plans, leveraging customer analytics and metrics to maintain outlined retention goals
- Provide accurate renewals forecast

## What You Have

- BA/BS degree in Sales,  Business, Marketing, or Computer Science preferred
- A minimum of 7 years of experience in a strategic CSM role with a proven track record of managing enterprise-level customers.
- Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management
- Familiarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategies for multi-location businesses
- Work experience in organic search/ local SEO within digital media preferred
- Strong ability to develop insights from performance data and present a value story to key stakeholders
- Experience with subscription GTM approaches for customer success management and renewals
- Proven ability to manage a book of business with high gross retention & predictability
- Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service.
- Strategic thinker with strong analytical and problem-solving skills, the ability to anticipate customer needs, and the ability to develop tailored solutions to meet them.
- Solid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Familiarity with Challenger Sales Methodology is a huge plus.
- Strong negotiation, influencing, and closing skills
- Adaptability and flexibility mindset
- Outstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels

## #LI-JS2

#LI-Hybrid Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete [this form](https://docs.google.com/forms/d/e/1FAIpQLSexIHU2ZCgSpcOcz5DHaL9Eyk0GIqz-AqdbgbdV8ImC74qkWA/viewform?usp=sf_link).

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.

## About Yext

## Company Overview
- **One-liner**: Yext provides an enterprise agentic marketing platform that helps multi-location brands manage and distribute verified business data and content across search engines, directories, social platforms, LLMs, and AI agents.
- **Entity Type**: Public (NYSE: YEXT)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2006
- **Founders**: Howard Lerman, Brian Distelburger, and Brent Metz

## Core Business
- **Primary industry**: Digital presence management / Enterprise marketing technology (MarTech)
- **Target customers**: Enterprise brands with multiple physical locations (e.g., retail, hospitality, healthcare, financial services) – B2B, Enterprise
- **Mission or purpose statement**: “To help brands show up accurately and confidently everywhere customers search” (paraphrased from [yext.com/about](https://www.yext.com/about))

## Products & Services
- **Yext Knowledge Graph**: A central, verified source of truth for every location’s data (hours, services, attributes) that powers all downstream distribution.  
- **Content Generation Agents**: AI-powered agents that create on-brand local pages, social posts, review responses, and email campaigns.  
- **Distribution Agents**: Syndicate content in real time to LLMs, directories, maps, social platforms, and review sites – without aggregator delays.  
- **Scout**: AI analytics that analyze over 10 billion signals monthly across four AI models to identify where and why brands are losing customers.  
- **Developer Platform**: APIs and custom workflow tools to build custom agents and integrate Yext with internal systems.  
- **Listings, Pages, Reviews, Chat, Analytics** – foundational modules for managing digital presence (legacy products now folded into the agentic platform).

All described on [yext.com/index.html](https://www.yext.com/index.html) and [yext.com/about](https://www.yext.com/about)

## Market Standing
- **Valuation/Market Cap**: $922.3 million (as of mid-2025, per LinkedIn data in search results)
- **Key Metric**: Annual Revenue $446.6 million (same source)
- **Notable Investors/Partners**: Yext went public in 2017 on NYSE; notable board includes Michael Walrath (Chair & CEO). No current investor list provided, but IPO was a major milestone. Partners include major brands managing over 4 million locations worldwide.
- **Growth Signals**:
  - Headcount grew 8.5% YoY to 1,007 employees (LinkedIn data in search results)
  - Over 20% of hires in 2024 were internal (career page)
  - Presence in 32 countries with offices in New York, Budapest, Hyderabad, London, Paris, and Washington D.C.
  - Trusted by brands managing 4M+ locations globally

## Competitive Advantages
- **Verified Data Infrastructure**: Yext’s Knowledge Graph is the single source of verified location data, eliminating aggregator delays and inaccuracies.
- **Agentic Marketing Platform**: First-mover in delivering an integrated platform that combines content generation, distribution, and AI performance analytics specifically for multi-location enterprises.
- **Direct Publisher Network**: Content is distributed directly to LLMs, maps, and social platforms without going through aggregators, ensuring speed and consistency.
- **10 Billion Signals Analyzed Monthly**: Scout’s data intelligence provides granular visibility into customer behavior across digital touchpoints.

## Strategic Focus
- **Agentic Marketing**: Yext is betting its future on “agentic” AI – building the infrastructure for brands to manage how AI models and agents discover and present their information. This is the core of the current platform rebrand.
- **Global Expansion**: Offices in EMEA, APAC, and North America; hiring in multiple regions.
- **Product Innovation**: Continued investment in AI, APIs, and custom workflow capabilities to allow enterprises to build proprietary agents on Yext’s foundation.

## Why Work Here
- **Culture & Values**: Emphasizes Customer Centricity, One Team (collaboration), Impact-Driven, and Constructive Candor – open communication and challenging ideas are encouraged.
- **Hybrid Work Model**: Employees work in a hybrid model with offices in major global cities; flexibility to work remotely with periodic in-person connection.
- **Career Growth**: Internal mobility is a priority – over 20% of 2024 hires were from within. Upward Mobility program supports exploring new roles and skills.
- **Benefits**: Comprehensive health insurance (medical, dental, vision), paid parental leave, 401k with match, equity, commuter benefits. Unique perks include free Calm subscription, monthly ClassPass credits, flexible vacation, paid holidays, and sick days.
- **Transparency**: Leadership communicates through newsletters, quarterly company-wide meetings, and post-earnings breakdowns.
- **Engineering & Product Culture**: Strong emphasis on AI and platform development; roles include Platform Consultants, NetSuite Senior Developer, Product Manager, etc. (based on open positions).
- **Overall Employee Rating**: 3.7/5.0 on LinkedIn (956 reviews) – Work-Life: 4.1, Compensation: 3.8, Culture: 3.8, Career: 3.6.

## Sources
1. [yext.com/careers](https://www.yext.com/careers)
2. [yext.com/index.html](https://www.yext.com/index.html)
3. [yext.com/about](https://www.yext.com/about)
4. [linkedin.com/company/yext](https://www.linkedin.com/company/yext)
5. [yext.com/careers/open-positions](https://www.yext.com/careers/open-positions)

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