---
title: 'Senior Customer Success Manager at Zeta Global'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-zeta-global-hasselt-hk686pvf7scj'
type: 'job'
last_seen: '2026-10-29'
---

# Senior Customer Success Manager at Zeta Global

- **Company:** Zeta Global
- **Location:** Hasselt, Belgium
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-29
- **Apply:** https://job-boards.greenhouse.io/zetaglobal/jobs/6228274004

## Job description

Job Description

As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.

## Responsibilities

- Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
- Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
- Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform

Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.

Required Skills

- A deep understanding and passion for email/SMS/Push Notifications/Website personalization
- 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
- Comfort working in highly flexible, entrepreneurial environment
- Proven success working in cross functional teams
- Strong ability to establish priorities and make decisions
- Strong project planning and management skills
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Undergraduate degree in business, marketing or related field
- Some travel required (less than 20%)
- Fluency in Dutch and English is required

Offer

- An interesting job in a fast growing company
- Chance to work with global teams and brands, with international travel
- The opportunity of learning in a stimulating environment
- Competitive salary and benefits based on your experience

## PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

## About Zeta Global

## Company Overview
- **One-liner**: Zeta Global is an AI-powered marketing cloud platform that unifies identity, intelligence, and omnichannel activation to help enterprise brands acquire, grow, and retain customers.
- **Entity Type**: Public (NYSE: ZETA)
- **Headquarters**: New York, NY, USA
- **Founded**: 2007
- **Founders**: David A. Steinberg and John Sculley (former Apple CEO and Pepsi President)

## Core Business
- Primary industry/industries: Marketing technology (MarTech), Advertising technology (AdTech), Artificial Intelligence
- Target customers: Enterprise brands and scaled enterprises (defined as customers generating at least $100,000 in trailing twelve-month revenue); over 450 such customers across diverse verticals
- Mission or purpose statement: "Accelerate Brand Growth" by enabling brands to build repeatable and scalable programs that drive higher ROI on marketing investments

## Products & Services
- **Zeta Marketing Platform (ZMP)**: The core omnichannel marketing platform that leverages proprietary AI and trillions of consumer signals. It unifies identity, intelligence, and activation into a single platform, enabling personalized experiences across email, social media, web, SMS, connected TV, video, and more.
- **Athena by Zeta™**: An agentic AI solution that puts AI at the center of every marketing decision, enabling automated workflows, spend optimization, and scaling of impact across the customer journey.
- **Data & Analytics**: A proprietary opt-in database of unique global identifiers, providing deterministic attribution, real-time intent data, and interest/intent audiences for precise targeting and measurable outcomes.

## Market Standing
- **Valuation/Market Cap**: Publicly traded on NYSE; market cap fluctuates (latest data not specified in search results)
- **Key Metric**: Over 450 scaled enterprise customers; over 1,700 employees globally (as of investor relations page), with recent headcount exceeding 2,000 (as of life-at-Zeta page)
- **Notable Investors/Partners**: Co-founded by John Sculley (former Apple CEO); recent strategic partnership announced with Palantir (June 2026) to build unified data and AI infrastructure for marketing
- **Growth Signals**: Strategic partnership with Palantir; launch of Athena by Zeta™ for agencies; consistent expansion of enterprise customer base; global office presence across 12+ locations

## Competitive Advantages
- **Proprietary Identity Data**: One of the industry’s largest proprietary opt-in databases, providing a unique foundation for deterministic attribution and real-time intent targeting.
- **Unified Platform**: Combines identity, intelligence, and activation into a single platform, eliminating the need for multiple point solutions and vendor silos—directly addressing a key pain point for CMOs.
- **AI-First Approach**: Leverages advanced AI and agentic AI (Athena) to automate and optimize marketing workflows, making sophisticated marketing simple and scalable.
- **Founding Leadership**: Co-founded by a former Apple CEO, bringing deep industry credibility and strategic vision.

## Strategic Focus
- **AI and Automation**: Deepening investment in agentic AI (Athena by Zeta) to automate marketing decisions and workflows, reducing manual effort for marketers.
- **Partnership Ecosystem**: Expanding strategic partnerships (e.g., Palantir) to build unified data and AI infrastructure, opening new capabilities for enterprise clients.
- **Agency Channel**: Bringing Athena by Zeta to agencies, extending the platform’s reach beyond direct enterprise customers.
- **Global Expansion**: Maintaining and growing a global footprint with offices in the US, India, Europe, and South America to serve multinational clients.

## Why Work Here
- **Culture & Values**: Emphasizes "Achieving the Impossible™" with virtues like "Curiosity Beats Certainty," "Fearless Exploration," "Always Learning," and "Humanize." The culture is described as collaborative, innovative, and supportive of individual growth.
- **Diversity & Inclusion**: Active Employee Resource Groups (ERGs) for LGBTQIA+, women, Hispanic/Latinx, Asian & Pacific Islander, Black community, neurodiverse employees, and sustainability-focused groups.
- **Work Policy**: Offers hybrid and remote work options, with in-office events and virtual engagement. Specific policies vary by role and location.
- **Benefits**: Competitive pay equity, 401k with company match, Employee Stock Purchase Plan, flexible time off, generous parental leave, wellness programs (Caravan app, gym discounts), commuter benefits, and adoption assistance. In the US, includes medical, dental, vision, STD/LTD, life insurance. EMEA offices offer pensions, work-from-home allowances, and lunch vouchers.
- **Career Growth**: Emphasizes "Always Learning" as a core virtue, with opportunities for mentorship, cross-functional collaboration, and internal mobility. Hiring process includes a first chat with Talent, team interviews, and an onboarding program designed for connection.
- **Global Presence**: Opportunity to work in major hubs like New York, San Francisco, Los Angeles, Nashville, London, Paris, Prague, Hyderabad, Bangalore, and more.

## Sources
1. [Zeta Global Official Site](https://zetaglobal.com/)
2. [Zeta Global - Our Story and Mission](https://zetaglobal.com/about/our-story/)
3. [Zeta Global - Benefits and Hiring](https://zetaglobal.com/about/benefits-and-hiring/)
4. [Zeta Global - Investor Relations](https://investors.zetaglobal.com/overview/default.aspx)
5. [Zeta Global - Life at Zeta](https://zetaglobal.com/about/life-at-zeta/)
6. [Zeta Global - Careers Page (Greenhouse)](https://job-boards.greenhouse.io/zetaglobal)

## Other roles at Zeta Global

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- [Strategic Account Director](https://feeny.ai/job/strategic-account-director-zeta-global-canada-0qsfsje0c16q) — Canada
- [Client Experience Specialist](https://feeny.ai/job/client-experience-specialist-zeta-global-new-york-v9xmhxzvf0bt) — New York, NY
- [Client Experience Operations Manager](https://feeny.ai/job/client-experience-operations-manager-zeta-global-united-states-95mkstzvtehx) — United States
- [Application Platform Architect](https://feeny.ai/job/application-platform-architect-zeta-global-bengaluru-mnmyxhxrypmy) — Bengaluru, India
- [Corporate Development Manager](https://feeny.ai/job/corporate-development-manager-zeta-global-hyderabad-86rwzpdn6c4z) — Hyderabad, India
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