---
title: 'Senior Customer Success Representative at InvGate'
canonical: 'https://feeny.ai/job/senior-customer-success-representative-invgate-buenos-aires-2km945kke12n'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Success Representative at InvGate

- **Company:** InvGate
- **Location:** Buenos Aires, Argentina
- **Posted:** 2019-11-13
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/invgate/jobs/4520347002

## Job description

InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth we are looking for a Customer Success Representative to join our team.

As a Customer Success Representative, you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers, driving product adoption, and ensuring long-term retention. By acting as a trusted advisor, you will help clients maximize the value they get from our solutions. We are looking for a person with technical knowledge, energy, empathy, client orientation, versatility, and operational experience to execute our Customer Success plans. This position will work closely with the product, implementation, support, and sales department.

Key Responsibilities:

- Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
- Drive customer engagement by providing training and ongoing support.
- Develop and execute success plans to ensure customers achieve their desired outcomes.
- Proactively identify risks and collaborate with internal teams to resolve issues.
- Monitor key customer health metrics to drive retention and growth.
- Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
- Maintain accurate records in HubSpot and ensure seamless communication across departments.
- Set follow-up meetings to check customers' satisfaction and needs.

## Qualifications

- Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to analyze customer data and translate insights into actionable strategies.
- Proven ability to drive product adoption and customer satisfaction.
- Experience working with big companies as clients, and managing business portfolios.
- Strong negotiation skills
- Enjoy working with clients
- Good energy and empathy.
- Fluent in English and Spanish (written and verbal).
- Availability to travel.

Our benefits include career development opportunities, English lessons, in -house and external technical training, extended PTO and paternity leave, premium private health insurance, remote work reimbursement, and a fixed bonus for gastronomy-related purchases.

This position will be Hybrid, requiring attendance to our Belgrano, CABA office at least twice a week.

## About InvGate

## Company Overview
- **One-liner**: InvGate provides a unified IT management platform that combines service management and asset management to help organizations streamline IT operations and optimize spend.
- **Entity Type**: Private (Growth Stage)
- **Headquarters**: Buenos Aires, Argentina
- **Founded**: 2008
- **Founders**: Ariel Gesto

## Core Business
- **Primary industry/industries**: IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Software
- **Target customers**: B2B, mid-market to enterprise organizations across industries like banking, aerospace, healthcare, retail, and education; clients in over 70 countries include NASA, KPMG, PwC, Motorola, Allianz, and the United States Army.
- **Mission statement**: “To help our customers help their customers through capabilities designed to optimize IT service delivery and support.” The company also states its purpose as “finding simple solutions to complex problems” and “revolutionizing the enterprise management software industry by showing that simplicity and functionality can go together.”

## Products & Services
- **InvGate Service Management**: An ITSM platform (System of Execution) that orchestrates end-to-end processes, automates workflows, and enables continuous improvement. It is recognized as a 2025 Gartner Peer Insights Customers’ Choice. Includes a no-code workflow builder and a Virtual Service Agent (AI chatbot).
- **InvGate Asset Management**: An ITAM platform (System of Intelligence) that provides visibility and governance over an organization’s digital footprint, automating every stage of the asset lifecycle. Originally built as the company’s first product.
- **AI Hub**: A set of AI-powered capabilities embedded across both platforms to help teams resolve issues faster and work smarter.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Raised **$35 million** in a growth round led by Riverwood Capital (reported by TechCrunch). The company has **1,400+ clients** in **70+ countries**.
- **Notable Investors/Partners**: Riverwood Capital (lead investor in the growth round). Notable customers include NASA, KPMG, PwC, Motorola, Allianz, Collins Aerospace, and the United States Army.
- **Growth Signals**: Named a 2025 Gartner Peer Insights Customers’ Choice for ITSM platforms based entirely on real customer feedback. Reports a 4.8/5 satisfaction rating and a 94% recommend rate on Gartner Peer Insights. Over 213 total employees according to Built In.

## Competitive Advantages
- **Simple by design**: An explicit philosophy of making enterprise software intuitive and user-friendly, competing against legacy systems that are often described as “unhandy and overpriced.”
- **Flexible deployment**: Offers both SaaS and on-premise delivery models.
- **Clear pricing**: Stated as having no hidden fees and transparent, upfront pricing.
- **Easy migration**: Provides dedicated team support for transitioning customers from other platforms.
- **High customer satisfaction**: Strong peer reviews and a high recommendation rate.

## Strategic Focus
- **AI enablement**: Putting AI at the service of teams to resolve issues faster and more efficiently.
- **Unified platform**: Driving integration between Service Management and Asset Management to create a “stronger foundation for smarter, more connected organizations.”
- **Global expansion**: Serving customers in over 70 countries and continuing to build presence across industries.

## Why Work Here
- **Culture**: Described as a “fast growing SaaS company” where employees are encouraged to “think BIG.” The company states its culture is about “limitless growth, continuous learning, equality, and creativity.”
- **Work Policy**: Hybrid and remote work options. Offices are located in Buenos Aires, Argentina (HQ) and San Francisco, USA. Employees in the Buenos Aires area work from the office a few times a week. Remote work is available for people outside the AMBA region. Some roles (e.g., Sales Manager in Argentina) are listed as remote, while others (e.g., UX Designer in Buenos Aires) are in-office.
- **Perks**: Top-tier healthcare package for employee and family, competitive salary with periodic revisions, language classes (English), technical training (Python, Big Data, Databases), fixed monthly credit on a digital wallet for food, barbecues, summer beach houses, and extended licenses.
- **Engineering Culture**: Listed engineering roles include Software Engineer (Full Stack, Python/Django), DBA, and Bilingual Application Support. The company values talent from around the world and emphasizes a collaborative hiring process.

## Sources
1. [invgate.com](https://invgate.com/)
2. [invgate.com/about-us](https://invgate.com/about-us)
3. [job-boards.greenhouse.io/invgate](http://job-boards.greenhouse.io/invgate)
4. [invgate.com/careers](https://invgate.com/careers)
5. [builtin.com/company/invgate](https://builtin.com/company/invgate)

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