--- title: 'Senior Customer Support Engineer at Collibra' canonical: 'https://feeny.ai/job/senior-customer-support-engineer-collibra-australia-dyd9y2k0y4f0' type: 'job' last_seen: '2026-10-15' --- # Senior Customer Support Engineer at Collibra - **Company:** Collibra - **Location:** Australia - **Work type:** remote - **Posted:** 2026-10-07 - **Last confirmed live:** 2026-10-15 - **Apply:** https://www.collibra.com/us/en/company/careers/job-listing/?gh_jid=8261379 ## Job description Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth. Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage. Senior Technical Support Engineers at Collibra are responsible for - Managing all communication with customers and partners required to resolve support tickets. - Assessing if support tickets are feature requests or product bugs. - Resolving support tickets within the limits of contractual service level agreements (SLA). - Replicating bugs. - Training and mentoring junior support engineers. - Coordinating and tracking the escalation of tickets. - Maintaining a record of all communication and actions in Zendesk. - Contributing frequently answered questions to the Collibra knowledge base. - Participating in replying to Collibra community questions and discussions. You have - You have 3-5 years in a customer facing role, ideally in a SaaS environment. - Analytical and methodical problem solving skills. - Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL). - Experience troubleshooting web-based applications. - Experience with Java and REST API. - Experience working closely with software developers. - Excellent knowledge of certificates - SSL, SSO, and LDAP. - Bachelor's Degree in Computer Science or related field or equivalent experience. - Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows. - A bachelor’s degree or equivalent related working experience is required. You are - Customer focused and willing to put the customer at the center of everything you do. - Eager to learn and utilize new technologies and tools. - Team player, you’re at ease to synchronize with a lot of people and always think as a team. - Skilled in big data technologies such as Kubernetes, Spark, and Hadoop. - Investigator, you like to solve problems and investigate technical issues. - Communicator, you’re at ease to sum-up, document, or explain complex situations. Measures of Success Are - Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with Support processes and procedures. - Within your third month, you will have a functional knowledge of the Collibra Product Suite and begin fielding support tickets in a limited capacity. - Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues. ## Benefits at Collibra Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about [Collibra’s benefits](https://www.collibra.com/us/en/company/careers/benefits). We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about [diversity, equity, and inclusion](https://www.collibra.com/us/en/company/careers/dei) at Collibra. At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our [Accommodations for Applicants form](https://www.collibra.com/us/en/company/careers/accommodations). ## About Collibra ## Company Overview - **One-liner**: Collibra provides a unified platform for data and AI governance, enabling organizations to manage, trust, and govern their data and AI assets at scale. - **Entity Type**: Private (growth-stage, backed by venture capital) - **Headquarters**: New York, USA (global HQ) & Brussels, Belgium (founding HQ) - **Founded**: 2008 - **Founders**: Felix Van de Maele (CEO) and Stijn Christiaens (Chief Data Citizen) ## Core Business - **Primary industries**: Data governance, AI governance, data intelligence, data cataloging, compliance, and privacy. - **Target customers**: Large enterprises across industries (700+ customers, including over 100 of the Fortune 500). B2B, enterprise focus. - **Mission**: "Empower Data Citizens to take command of data and AI, transforming possibility into progress." ## Products & Services - **Collibra Data Intelligence Platform**: End-to-end platform for data cataloging, governance, lineage, and quality. Helps organizations find, understand, and trust their data. - **AI Command Center**: A control plane for enterprise AI, providing visibility, traceability, and governance over AI models and usage. Automates risk detection and compliance. - **Deasy Labs**: Unstructured data processing and AI-ready context extraction, turning documents, images, and text into governed, usable assets. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). Recognized on the 2025 Forbes Cloud 100 list, indicating significant scale. - **Key Metric**: Over 700 customers worldwide; ~1,000 global employees; 300+ service partners. - **Notable Investors/Partners**: Specific investors not listed in public sources, but strong partnerships with Google Cloud (multiple Technology Partner of the Year awards), Databricks (Data Governance Partner of the Year), and Snowflake (Data Cloud Product Data Governance Partner of the Year). - **Growth Signals**: Named a Leader in Gartner Magic Quadrant for Data and Analytics Governance Platforms (2nd consecutive year); expansion of AI governance capabilities; continuous headcount growth across engineering, sales, and customer success teams. ## Competitive Advantages - **Unified governance**: Only platform that converges data and AI governance into a single control plane, reducing fragmentation. - **Trust signals & automation**: Built-in traceability, risk detection, and automated compliance for AI systems. - **Ecosystem lock-in**: Deep integrations with major cloud providers (Google Cloud, Databricks, Snowflake) and industry awards reinforce credibility. - **Enterprise scale**: Proven with 100+ Fortune 500 customers, handling complex hybrid data ecosystems. ## Strategic Focus - **Convergence of data and AI governance**: Collibra aims to become the "connective layer" for transparency, accountability, and speed across enterprise data and AI. - **Product innovation**: Continued investment in AI Command Center, Deasy Labs, and lineage automation. - **Global expansion**: Growing teams in New York, Brussels, Prague, London, and Raleigh. ## Why Work Here - **Culture**: "One Collibra" – collaborative, ego-free team culture; "show up to win" with a bias for action; "respectfully direct" communication. - **Values**: Builders and amplifiers, customer-obsessed, ownership, continuous improvement. - **Benefits**: Competitive total rewards including pension/401k, equity for eligible roles, Flex Fund monthly stipend (for connectivity, gym, groceries, etc.), generous leave policies (20 days short-term sick leave, 10 days caregiver leave, 10 days bereavement), mental health support (6 free counseling sessions per event), global EAP. - **Work environment**: Hybrid/flexible culture with offices in multiple cities; global team with diverse backgrounds. - **DEI**: Equal opportunity workplace, inclusive onboarding and engagement programs, commitment to ESG beyond checklist. - **Engineering focus**: Teams work on scalable systems, AI, data infrastructure, and Postgres database engineering. 29 active job openings across engineering, product, sales, finance, and security. ## Sources 1. [Collibra Who We Are](https://www.collibra.com/company/who-we-are) 2. [Collibra Careers](https://www.collibra.com/company/careers) 3. [Collibra Benefits](https://www.collibra.com/company/careers/benefits) 4. [Collibra Leadership](https://www.collibra.com/company/leadership) 5. 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