---
title: 'Senior Customer Support Executive, Italian & French Speaking (Remote in UK) at Nivoda'
canonical: 'https://feeny.ai/job/senior-customer-support-executive-italian-french-speaking-remote-in-uk-nivoda-25a3wq70vvxc'
type: 'job'
last_seen: '2026-10-30'
---

# Senior Customer Support Executive, Italian & French Speaking (Remote in UK) at Nivoda

- **Company:** Nivoda
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/nivoda/3ad15f4b-1788-4041-ab4e-835b93b8ccc5

## Job description

Location: Remote in Europe Working schedule: Mon - Fri, 8am - 5pm (GMT) Language Requirements: Native or full professional proficiency in English, Italian and French is required for this role. In addition, fluency in Spanish is highly desirable.

## About Nivoda 🚀

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise. Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry.

## Our Mission 🎯

Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.

The Team ⭐️ Our Customer Support team is the heartbeat of Nivoda's mission. We're highly attentive, customer-obsessed agents distributed across 8+ countries, dedicated to delivering exceptional service and seamless experiences 24/7 via live chat, phone, WhatsApp, and email. This is a team that thrives on responsiveness, continuous improvement, and deep cross-functional collaboration to solve personalised, nuanced needs of retailers across several regions.

## About the Role 🤔

As a Senior Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. In addition to delivering exceptional customer support, you'll help onboard and train new joiners, provide guidance and coaching to colleagues, handle complex customer escalations, and assist with the day-to-day operations. Collaboration with all departments is key, making you the glue that binds our organisation together.

If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

What will you be doing? 😎

- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. In addition, you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- You’ll be working together with other teams in the business to tackle root causes of customer issues.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
- Support the growth and success of the team by onboarding and training new joiners
- Coach colleagues and handle challenging case escalations.
- Support with the running of day-to-day operations.
- Work closely with teams across the business.

What do we need from you? 💪

- Minimum 5+ years experience in online customer support, live chat, and calls.
- Zendesk experience
- 100% ownership and customer-first mindset
- Organisation and ability to multitask across different platforms
- Proactivity and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills
- Native or full professional proficiency in English, Italian and French

## Nice to have ✨

- Fluency in Spanish

Our culture and what we offer 😉 At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits 🕰️ A vibrant company culture 💻 Remote work 🧠 Plenty of opportunities for growth and learning 🏖️ Unlimited holiday allowance 🚀 Chance to join and contribute to a company during its exponential expansion phase

## Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.

Not quite the right fit? If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our [Nivoda Talent Pool](https://nivoda.net/talent-pool) so we can keep you in mind as new roles open up.

## About Nivoda

## Company Overview
- **One-liner**: Nivoda provides a B2B platform that connects jewelers with the world’s largest range of diamonds, gemstones, melee, and finished jewelry, offering inventory-free sourcing, logistics, and credit.
- **Entity Type**: Private (Series C, $92M total funding)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Andre Woons (Co‑founder & CIO); other founders not publicly disclosed

## Core Business
- **Primary industry**: Wholesale Luxury Goods and Jewelry / B2B Diamond & Gemstone Marketplace
- **Target customers**: Jewelers, retailers, and jewellery businesses (B2B, SMB to Enterprise)
- **Mission statement**: “Make global jewellery trade simple and accessible by empowering our partners with an all‑in‑one solution to run and grow their businesses.”

## Products & Services
- **[Virtual Showroom]**: In‑store tool enabling retailers to showcase any diamond or gemstone from Nivoda’s inventory via 360° videos – zero inventory risk, instant quoting.
- **[Online Diamond & Gemstone Feeds]**: API‑powered feed that lets retailers display Nivoda’s collection on their own website with full control over quality, size, and automated ordering.
- **[Melee & Finished Jewelry]**: A broad offering of melee stones in all sizes and colors, plus made‑to‑order finished jewelry.
- **[Nivoda Capital]**: A credit facility that provides flexible payment terms to qualified jewelers.
- **[Logistics & Quality Control]**: Express delivery options, consolidated shipping, risk‑free returns, and quality‑control management handled by Nivoda.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**:
  - Total Funding: **$92M** (across rounds)
  - Annual Revenue (LinkedIn estimated): **$1M** (likely an undercount; actual revenue not publicly available)
- **Notable Investors/Partners**:
  - Series C (Nov 2024): **Northzone** (lead), $51M
  - Series B (May 2024): **Avenir** (lead), $30M
  - Series A (May 2023): **Headline** (lead), $11M
- **Growth Signals**:
  - 10,000+ jewelers using the platform
  - Operates in 20+ countries (offices in London, Mumbai, New York, Amsterdam, Hong Kong, Barcelona)
  - Headcount: 327 employees (‑0.5% YoY)
  - Inventory: 2M natural and lab‑grown diamonds, 40+ gemstone varieties
  - Recent expansion into gemstones (June 2023) and finished jewelry

## Competitive Advantages
- **Massive inventory with zero risk**: Retailers can sell from Nivoda’s catalogue without holding stock; the platform handles sourcing, logistics, and returns.
- **Integrated technology**: In‑store virtual showroom and API‑driven website feeds reduce operational burden for jewelers.
- **Flexible credit**: Proprietary credit facility (Nivoda Capital) lowers barriers for smaller retailers.
- **Global logistics network**: Express delivery across US, Canada, and Europe, with consolidated shipping and invoicing.
- **Customer‑centric philosophy**: 24/7 support, dedicated account teams, and “customer first” core value.

## Strategic Focus
- Continue geographic expansion (new markets in Asia‑Pacific, Europe, and the Americas).
- Deepen product lines by adding more gemstone varieties, melee, and custom jewelry.
- Scale the credit facility to attract larger retailers and increase order sizes.
- Strengthen data‑driven tools (e.g., pricing intelligence, demand forecasting) to help jewelers maximise margins.

## Why Work Here
- **Culture & Values**: “We always start with the customer,” “We take 100% responsibility,” “We make big & bold moves.” Emphasis on collaboration, transparency, and long‑term thinking.
- **Work Model**: Varies by role – some positions are in‑office, some hybrid, and some remote (e.g., Senior Fulfilment Executive is remote; Salesforce Developer is in‑office). Offices in London, Mumbai, New York, Barcelona, and Melbourne.
- **Global Team**: 327 employees from diverse backgrounds across 20+ countries; strong presence in India (40% of workforce), UK, South Africa, Spain, and US.
- **Notable Perks**:
  - 24/7 customer support for internal teams as well
  - Career development opportunities in a fast‑growing scale‑up
  - Employee rating: 3.1/5 on LinkedIn (101 reviews), with work‑life balance 3.4, compensation 3.2, culture 3.1 – indicates areas for improvement but also a passionate, mission‑driven environment
- **Engineering & Product Culture**: CPO James Morgan highlights solving novel problems; technical teams (74 employees) work on high‑scale marketplace, API, and fintech challenges.

## Sources
1. [nivoda.com – Home](https://nivoda.com/)
2. [nivoda.com – Careers](https://nivoda.com/careers)
3. [nivoda.com – About](https://nivoda.com/about)
4. [LinkedIn – Nivoda Company Page](https://www.linkedin.com/company/nivoda)
5. [Built In – Nivoda Careers, Perks + Culture](https://builtin.com/company/nivoda)

## Other roles at Nivoda

- [Finance Associate - AR](https://feeny.ai/job/finance-associate-ar-nivoda-mumbai-rctafyfhwzg6) — Mumbai, India
- [Supplier Business Development Manager (US) - NYC](https://feeny.ai/job/supplier-business-development-manager-us-nyc-nivoda-new-york-zcs2bs5yhwrf) — New York, NY
- [Customer Support Executive, 6 month FTC (Remote in UK)](https://feeny.ai/job/customer-support-executive-6-month-ftc-remote-in-uk-nivoda-united-kingdom-f148sm39v1aq) — United Kingdom
- [Customer Support Executive, 6 month FTC (Remote in US)](https://feeny.ai/job/customer-support-executive-6-month-ftc-remote-in-us-nivoda-united-states-78xrdf3rj74h) — United States
- [Senior Full Stack Engineer – Growth Pod](https://feeny.ai/job/senior-full-stack-engineer-growth-pod-nivoda-new-york-qmkqtfmet4rm) — New York, NY
- [Jewelry Operations Manager](https://feeny.ai/job/jewelry-operations-manager-nivoda-mumbai-bk3m00hpx8m0) — Mumbai, India
- [Jewelry Quality Control Specialist](https://feeny.ai/job/jewelry-quality-control-specialist-nivoda-mumbai-zxszr8sv4ht7) — Mumbai, India
- [Junior CAD Designer (Export Market)](https://feeny.ai/job/junior-cad-designer-export-market-nivoda-mumbai-m8r8c34v1bb7) — Mumbai, India
- [Senior AI/ML Engineer](https://feeny.ai/job/senior-ai-ml-engineer-nivoda-new-york-vcrm879dek07) — New York, NY
- [Finance Associate - AP](https://feeny.ai/job/finance-associate-ap-nivoda-mumbai-x59cc446jgqj) — Mumbai, India