---
title: 'Senior Customer Support Specialist at Arya Health'
canonical: 'https://feeny.ai/job/senior-customer-support-specialist-arya-health-new-york-5z94c5fhcqdf'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Customer Support Specialist at Arya Health

- **Company:** Arya Health
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/aryahealth.ai/f4f5d8db-384f-4798-8b32-905ebcd03aed

## Job description

## Overview

We Move Fast. So should you. At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate the busywork of scheduling, compliance, onboarding, and more, so providers can focus on patients, not paperwork. As a Senior Customer Support Specialist, you'll be one of the first people customers turn to when they need help, clarity, or confidence. You will support operators using Arya every day, troubleshoot product and workflow issues, document patterns, and help build the support function from the ground up. This is not a ticket-taker role. We need someone with startup experience who can handle customer questions with urgency, spot recurring issues, create lightweight processes, and turn frontline signal into product and customer success insight.

## What You'll Own

- Day-to-day customer support across email, chat, calls, and internal escalation channels
- Fast, clear resolution of product questions, workflow issues, configuration needs, and customer blockers
- Support documentation, help center content, macros, internal notes, and repeatable troubleshooting guides
- Customer issue triage and escalation in partnership with Customer Success, Deployment, Product, and Engineering
- Support metrics such as response time, resolution quality, recurring issue themes, and customer satisfaction
- The early support operating system: what gets documented, what gets escalated, and what becomes self-serve
- Frontline customer feedback that helps Arya improve the product and customer experience

## What You'll Do

- Respond to customer questions with speed, accuracy, warmth, and strong judgment.
- Investigate issues across product behavior, customer workflows, configuration, data readiness, and user expectations.
- Write clear support notes and customer-facing explanations that turn complexity into simple next steps.
- Partner with Engineering and Product to reproduce issues, clarify expected behavior, and close the loop with customers.
- Build the first version of Arya's support knowledge base, internal troubleshooting playbooks, and support macros.
- Identify recurring themes in support volume and recommend product, onboarding, or process improvements.
- Help Customer Success and Deployment teams spot risk, adoption blockers, and training opportunities.
- Represent Arya with professionalism and calm when customers are under operational pressure.

What Makes You a Great Fit We have four non-negotiables for this role:

- Startup experience - You have worked in a fast-moving environment where you had to create process while doing the work.
- Customer judgment - You know how to calm a situation, ask good questions, and tell customers what is true without overpromising.
- Technical curiosity - You are comfortable learning software deeply, investigating issues, and partnering with technical teammates.
- Ownership orientation - You do not just close tickets. You improve the system so the same issue is easier next time.

Beyond that, you bring:

- 2+ years in customer support, customer success, operations, implementation, or technical support, ideally in SaaS, healthtech, AI, automation, or another operationally complex environment.
- Excellent written communication with a clear, calm, customer-friendly tone.
- Strong organization and follow-through across multiple open issues and stakeholders.
- Comfort with support tools, CRMs, documentation tools, spreadsheets, and workflow software.
- Ability to translate customer confusion into product feedback, process gaps, or documentation improvements.
- Comfort working with healthcare operators, frontline teams, and busy operational leaders.
- A low-ego, high-initiative style and excitement about building the first version of a function.

What Early Success Looks Like

- By Day 15 - You have completed onboarding, learned Arya's product basics, shadowed customer conversations, reviewed common support issues, and started handling lower-risk customer questions with guidance.
- By Day 30 - You are responding to support requests independently, documenting recurring issues, and creating the first wave of macros, troubleshooting notes, and customer-facing help content.
- By Day 60 - You own the day-to-day support queue, escalate clearly, and have improved at least one repeatable support workflow or documentation gap. Customer-facing teams trust your notes and follow-through.
- By Day 90 - Arya has a stronger support foundation: clearer playbooks, faster response patterns, better documentation, and a sharper feedback loop between customers, CS, Product, and Engineering.

## What We Value

- Think Like a Customer - Understand the pressure customers are under before proposing a solution.
- Find Small Wins Every Day - Improve a note, a macro, a process, or a customer moment daily.
- Be Prepared - Bring context, examples, and clean notes to every escalation.
- Communicate Simply - Make product behavior and next steps easy to understand.
- Be Kind - Treat customers and teammates with calm, respect, and care, especially when things are urgent.

## What We Offer

- Competitive salary + equity
- Health, vision, and dental benefits
- Flexible PTO and generous parental leave
- Wellhub subscription with access to premium fitness facilities and team workouts
- Mission-driven culture that prioritizes impact and sustainability
- A high-ownership seat helping define Arya's customer support experience from the ground up

## About Us

Arya is a healthcare-focused AI and automation platform that helps operators manage their clinical and caregiving teams more efficiently. Our 24/7 digital agents automate key operational tasks across scheduling, compliance, onboarding, intake, recruiting, retention, and more. Founded by seasoned 2x entrepreneurs, we work with some of the fastest-growing healthcare operators in the U.S. and have raised from top-tier investors. Arya is proud to be an equal opportunity employer. We consider all qualified applicants regardless of gender, age, race, nationality, sexual orientation, parental status, disability, or any other protected status.

## About Arya Health

## Company Overview
- **One-liner**: Arya Health builds an AI-native digital workforce of intelligent agents that automate the administrative backbone of home-based and post-acute care, handling scheduling, compliance, onboarding, payroll, and talent acquisition for healthcare providers.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2022 (some sources list 2021)
- **Founders**: Not publicly disclosed on company materials

## Core Business
- **Primary industry**: Healthcare technology / Healthcare administration automation
- **Target customers**: B2B — Home-based care providers, post-acute care organizations, skilled nursing facilities, and other distributed care networks (e.g., TheKey, Team Select Home Care, Thrive Skilled Pediatric Care)
- **Mission statement**: To use AI to fix the broken economics and lost humanity of care; to build a digital workforce that automates the mundane so providers can focus on patients, not paperwork

## Products & Services
- **Staffing Agent**: Digital talent acquisition specialist that automates top-of-funnel applicant engagement, pulling 30% more candidates from initial application to employment with 60% less human effort.
- **Onboarding Agent**: Accelerates new-hire readiness with 50% faster time-to-first-staffing and 70% less administrative work.
- **Compliance Agent**: Eliminates manual license tracking and reminders, automatically contacts employees about upcoming expirations, collects updates, and writes them back to the EMR. Deploys in under a week.
- **Scheduling Agent**: Matches caregivers to visits, resolves coverage gaps autonomously, and manages callouts. Locations implementing Arya see 25% more hours filled on average.
- **Payroll Agent**: On-call assistant that eliminates days of manual work and costly mistakes every pay period due to multiple rates, retroactive pay, overtime, and state/local-level complexities.
- **Engagement Agent**: Always-on performance management with zero manual effort; recognizes top performers and communicates performance lapses in real-time.
- **Intake Agent** (Coming Q4 2025): Automates start-of-care coordination and patient onboarding bottlenecks.

All agents share a unified data graph with deep EMR read/write access, multimodal communication (text, voice, email), and full compliance audit trails. They operate in co-pilot or autopilot mode.

## Market Standing
- **Valuation**: Not disclosed
- **Total Funding**: $25 million ($18.2M Series A announced October 29, 2025, plus prior seed round)
- **Key Metric**: Revenue grew more than 6x over the 12 months prior to the Series A, pacing toward 10x year-over-year growth
- **Notable Customers**: TheKey, Team Select Home Care, Thrive Skilled Pediatric Care
- **Growth Signals**: 60 employees with +3.8% monthly headcount growth; 9 active job postings; 2,027 LinkedIn followers (+7.4% monthly); expanding into new agent types (Intake Agent) and scaling national deployments

## Competitive Advantages
- **Outcome-based pricing**: Per-location pricing at approximately 10% the cost of a full-time hire, with no per-seat/per-employee fees — customers get results in under 60 days or money back
- **Enterprise-ready security**: SOC2 and HIPAA compliant out-of-the-box; 99.999+% uptime
- **Deep EMR integration**: Native API integrations, authenticated web automations, and custom ETL pipelines for real-time data access
- **Unified data graph**: All agents share the same data layer with multimodal communication (text, voice, email) and full compliance audit trails
- **Co-pilot to autopilot model**: Agents augment human teams first, then fully automate as trust builds

## Strategic Focus
- **Product expansion**: Building new agents (Intake Agent rolling out to design partners Q4 2025) to further compress administrative overhead
- **Scaling deployments**: Expanding implementations across national distributed care networks faster and more reliably
- **Operational excellence**: Growing the Care@Home Center of Excellence, led by former Thrive Skilled Pediatric Care CEO Melinda Phillips, to guide AI adoption across providers
- **Revenue growth**: Pacing toward 10x year-over-year growth

## Why Work Here
- **Culture**: "In-person, high-velocity culture" with a "builder mindset, zero bureaucracy" — described as the fastest-growing healthcare company in NYC
- **Work model**: On-site / physical office in New York, New York; employees work from physical offices
- **Mission-driven**: "To use AI to fix the broken economics and lost humanity of care" — solving one of healthcare's biggest administrative challenges
- **Benefits**: Offers company equity, pay transparency, health/dental/vision insurance, fitness stipend, free snacks and drinks, generous PTO, paid holidays, paid sick days, dedicated diversity and inclusion staff
- **Technology stack**: Modern AI/ML stack; roles include Senior Software Engineer (AI, Data, Platform), Staff Engineer, Principal Engineer
- **Team size**: ~60 employees (~12 product + tech); active hiring across engineering, sales, marketing, and customer success
- **Open roles (as of mid-2026)**: Customer AI Strategy & Success Lead, Senior Software Engineer, Marketing Intern, Staff Engineer, Business Development Representative, Senior Software Engineer (Data), Enterprise Account Executive, Principal Engineer (Platform), Senior Software Engineer (AI), Lead QA Engineer

## Sources
1. [aryahealth.ai](https://www.aryahealth.ai/)
2. [aryahealth.ai/careers](https://www.aryahealth.ai/careers)
3. [linkedin.com/company/aryahealth](https://www.linkedin.com/company/aryahealth)
4. [builtin.com/company/arya-health-0](https://builtin.com/company/arya-health-0)
5. [aryahealth.ai/blog/arya-series-a-ai-system-of-action-distributed-care](https://www.aryahealth.ai/blog/arya-series-a-ai-system-of-action-distributed-care)

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