--- title: 'Senior Customer Support Specialist at BURGA' canonical: 'https://feeny.ai/job/senior-customer-support-specialist-burga-kaunas-vdtww93f8pya' type: 'job' last_seen: '2026-09-10' --- # Senior Customer Support Specialist at BURGA - **Company:** BURGA - **Location:** Kaunas, Lithuania - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/burga/166d01d5-ac3a-44b5-8047-fbed884621e9 ## Job description ## ABOUT BURGA From a 7m² flat with just one printer in 2015 to a global powerhouse with 4+ million customers, 12+ million products sold, and revenue of over $147 million in 2025 - BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more. We're on a mission to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily. With unicorn ambitions and 500+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules. Oh, and we just landed a spot among Lithuania's TOP 10 most attractive employers in 2026, so the word is officially out. Curious about our day-to-day life? Take a peek on Instagram @burgainsider ## ABOUT THE POSITION Senior Customer Support Specialist at BURGA is more than just a title – it’s a front-row seat to the evolution of a brand that’s taking the world by storm. You'll be at the heart of an extremely versatile and fast-paced environment, where new collections, campaigns, and product launches will keep you sharp and excited. Your role: you will be responsible for delivering exceptional customer support, taking ownership of complex and escalated cases and ensuring smooth and reliable customer support operations during evening and weekend shifts. You’ll support the team and collaborate across departments to resolve issues and improve the customer experience. ## WHAT YOU’LL DO - Provide high-quality customer support via email during evening and weekend shifts (Thursday - Monday, 16:00 - 01:00) - Independently handle complex and escalated customer cases, taking ownership through resolution - Monitor queues, workload, and urgent issues, adjusting priorities to maintain smooth operations - Make informed decisions and take ownership when senior coverage is limited - Coordinate with internal teams to resolve critical issues and ensure clear shift handovers - Support the team with guidance and escalation handling when needed - Identify operational issues and recurring customer concerns, ensuring follow-up and adherence to service standards ## WHAT WE’RE LOOKING FOR - 1+ years of customer service experience in e-commerce or retail - Strong written communication (English and Lithuanian) and a customer-focused approach - Proven ability to independently handle complex and escalated customer cases - Strong prioritization, decision-making, and problem-solving skills - A proactive mindset with a strong sense of ownership and accountability - Ability to work independently and manage multiple priorities in a fast-paced environment - A track record of customer retention and process improvement - Familiarity with any CRM tool - Experience with Shopify would be a plus SALARY: 1600 - 1800 EUR/Month GROSS ## EXTRA SWEETENERS Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Christmas parties. Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity. Invest in Your Growth: Every team member receives an annual 650 EUR learning & development budget to spend on courses, conferences, books, certifications, coaching, or team training. Your growth is our priority. Birthday Treat: Enjoy a free day off on your birthday. Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products - perks of being part of our team. Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months). Extra Days off: The longer you’re with us, the more time you get to unwind - earn an extra day of vacation for every year with us. Pleasant Workplace Environment: Work in a joyful space with occasional Friday brunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations. Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. You’re just one click away from starting your dream career at BURGA. *** ## About BURGA ## Company Overview - **One-liner**: BURGA is a fast-growing fashion accessories brand that transforms everyday items like phone cases, drinkware, and eyewear into stylish lifestyle statements. - **Entity Type**: Private (bootstrapped growth; no external funding rounds publicly disclosed) - **Headquarters**: Vilnius, Lithuania (with offices in Kaunas, Lithuania, and the United States) - **Founded**: 2015 - **Founders**: Gytis Gelzinis and Linas Motiejauskas ## Core Business - **Primary industry**: Fashion accessories manufacturing and direct-to-consumer (DTC) e-commerce. - **Target customers**: B2C consumers, primarily fashion-conscious individuals aged 18–35; also B2B wholesale partnerships. - **Mission or purpose**: “Turn the ordinary into the extraordinary” – reimagining boring everyday products into stunning fashion accessories that merge functionality with style. ## Products & Services - **Phone Cases**: Core product line with hundreds of designs; protective and fashionable. - **Drinkware**: Trendy reusable bottles and cups. - **Eyewear**: High-fashion sunglasses and optical frames (launched 2023). - **Tech Accessories**: iPad, MacBook, AirPods cases, Apple Watch bands, screen protectors, and notebooks. - **Production Services**: In-house manufacturing and cutting-edge printing technology used to produce all items. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Revenue – reported $200 million (from careers page) and $250 million (from same page); lifetime revenue over $400 million (LinkedIn). - **Notable Investors/Partners**: No external funding revealed; company is bootstrapped. Key partners include manufacturing and logistics providers (undisclosed). - **Growth Signals**: - Sold over 10–12 million products to 2–4 million customers. - Headcount grew 45.6% year-over-year (212 employees, up from ~87). - Opened a new 7,200+ sq. m. production/warehouse/office complex in Kaunas in 2026, capable of housing 700+ employees and producing up to 63,000 products per day. - Announced a second factory expansion with an additional €34 million investment (August 2026). ## Competitive Advantages - **Vertical Integration**: In-house design, manufacturing, and printing allow rapid product iteration, quality control, and cost efficiency. - **Trend-Driven Design**: Strong focus on social media, influencer marketing, and trend forecasting to keep products fresh and desirable. - **Brand Community**: Over 21,000 LinkedIn followers, 2–4 million customers, and a highly engaged social media presence. - **Global Fulfillment**: Distributed workforce across 13 countries and offices in Lithuania and the US. ## Strategic Focus - **Geographic Expansion**: Growing presence in Western Europe and the United States. - **Production Capacity**: Doubling output with new factory and automation investments. - **Product Line Extension**: Expanding into new categories (eyewear is a recent example) and deepening B2B wholesale channels. - **Talent Development**: Attracting top talent in design, tech, marketing, and manufacturing; 10 active job postings as of September 2026. ## Why Work Here - **Culture**: Described as a “movement” – fast-paced, creative, and ambitious. Team of 400+ talents (careers page) or 212 (LinkedIn) across design, tech, and production. - **Work Environment**: - Hybrid work model (Vilnius and Kaunas offices). - Pet-friendly offices, Friday team lunches, and regular team-building events (Summer Fest, Christmas parties). - Annual “workation” – a blend of work and travel. - **Perks**: - Comprehensive health insurance. - Budget for learning (courses, books, mentors, events). - Exclusive discounts and free BURGA products. - New headquarters includes a gym, sauna, ice bath, basketball court, and rest spaces. - **Growth**: High employee growth (45.6% YoY) and visible career progression (many managers and heads of departments). ## Sources 1. [burga.com/careers](https://burga.com/pages/careers) 2. [linkedin.com/company/burgaofficial](https://linkedin.com/company/burgaofficial) 3. [burga.com/pages/about-us](https://burga.com/pages/about-us) 4. [builtin.com/company/burga](https://builtin.com/company/burga) 5. 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