---
title: 'Senior Customer Support Specialist at Ocient Inc.'
canonical: 'https://feeny.ai/job/senior-customer-support-specialist-ocient-inc-india-qyjqvpwxv4r0'
type: 'job'
last_seen: '2026-11-12'
---

# Senior Customer Support Specialist at Ocient Inc.

- **Company:** Ocient Inc.
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-11
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.gem.com/ocient-inc-/am9icG9zdDqvfHe7ccFQfZ2upCmgI8zM

## Job description

Job Title: Senior Customer Support Specialist Location: 100% Remote (India Based Only) Hiring Manager: Senior Customer Operations Manager Estimated salary range: 2,500,000.00 to INR 4,000,000.00

- The salary offered for this position will be based on a candidate’s experience and skill demonstrated during interviews and other evaluations

Position Overview: We are looking for someone excited to take ownership of customer support-related processes, procedures, and policies. You will play an important role as a technical liaison between Engineering and our customers. The ideal candidate for this role will be enthusiastic about asking questions, sharing knowledge, and working with others to achieve our clients’ goals.

Responsibilities:

- Support Ocient managed customer solutions in a Linux/Unix Environment.
- Assist in the administration and monitoring of Ocient Managed Database Solutions.
- Contribute to a customer-facing knowledge base
- Create and maintain documentation for all major installations and implementations
- SQL/Query Performance Troubleshooting and Tuning
- Leverage strong technical skills and equally strong customer service skills to assist customers through diagnosis and resolution of complex problems in a distributed system environment
- Respond to customer questions regarding technical solutions through phone calls, help tickets, and email
- On-call support rotations
- Take a leadership role, alongside peers, in improving customer support processes, procedures, and policies
- Effectively manage multiple issues while providing timely responses and meeting Service Level objectives
- Access data center (remotely) in diagnosing customer issues
- Assist in the onboarding, training, installation, and buildout of customer deployments
- Provide product feedback to the engineering team for continuous improvement of the product
- Work directly with customers and represent Ocient with a positive attitude
- Technical Account Management - Represent key customers' issues, needs, and business goals.
- Develop a strong understanding of the Ocient product
- Provide detailed Root Cause Analysis and Corrective Action Plans
- Issue reproductions, fix, and workaround validation
- Create tools to be used by support professionals and customers in day-to-day activity.
- Communicate quality & product trends to internal organizations

Ideal Qualifications:

- BS or MS in computer science, computer engineering, or related technical field
- 10+ years of experience in customer support or a similar role
- 5+ years of experience supporting database solutions
- Linux/Unix OS proficiency
- Advanced troubleshooting, log analysis
- SQL, Database Administration
- Hardware/Kernel knowledge in a Linux/Unix Environment.
- Strong understanding of system administration and support of operations
- Experience with query analyzers and query tuning / slow query optimization against large data sets.
- Network troubleshooting
- Python
- Experience setting up infrastructure in a data center, including network configuration and monitoring
- Strong customer-facing skills
- Technical writing
- Strong verbal communication
- Ability to communicate and build relationships with customers, teammates, and with other team members.

An Exceptional Candidate Will Have:

- Experience in large-scale / distributed systems
- Understanding of installing and configuring databases, JDBC/ODBC drivers, and database monitoring solutions
- Experience with stream-processing software (e.g. Kafka)
- AWS & GCP Experience

## About Ocient Inc.

## Company Overview
- **One-liner**: Ocient delivers OcientAIQ, a unified data platform that brings trusted agentic AI directly to petabyte-scale enterprise data without moving it across fragmented systems.
- **Entity Type**: Private (venture-backed) – total funding $156.5M
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2016
- **Founders**: Greg Papadopoulos (Co-Founder & VP of Customer Success & Quality), Joe Jablonski (Co-Founder & Chief Solutions Officer)

## Core Business
- Primary industries: Data & AI software, large-scale data analytics, agentic AI infrastructure
- Target customers: B2B Enterprise – organizations with massive datasets (government, national security, financial services, telecom, energy)
- Mission: “To deliver trusted agentic AI solutions that work in production at petabyte scale – helping the organizations doing the most consequential work in the world realize the full value of their data.”

## Products & Services
- **OcientAIQ™**: Complete ecosystem for building and deploying trusted agentic AI solutions at petabyte scale. Brings AI directly to data with built-in governance, compliance, and deployment options. Handles structured and semi-structured data in a single platform. (SaaS / platform)

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metric**: Annual revenue ~$60M; total funding $156.5M (Series A, Series B, debt financing)
- **Notable Investors**: Greycroft, OCA Ventures, In-Q-Tel, Buoyant Ventures, TechNexus Venture Collaborative
- **Growth Signals**: Headcount 185 (+33.3% YoY); actively hiring with 10 open positions (+900% YoY in job postings); remote-first global workforce across 11 countries; carbon-neutral operations including LEED-certified data center; LinkedIn followers grew 29.6% YoY

## Competitive Advantages
- Founded by the team that built Cleversafe (acquired by IBM) – deep domain expertise in petabyte-scale data systems
- Purpose-built for organizations that cannot afford AI errors (national security, critical infrastructure)
- Unified platform eliminates data movement, reducing cost and latency at extreme scale
- Built-in trust and compliance controls for regulated industries
- Remote-first, carbon-neutral culture attracts top engineering talent

## Strategic Focus
- Scaling OcientAIQ ecosystem for enterprise adoption
- Expanding agentic AI capabilities (trusted, production-ready)
- Continuing international growth (India, Canada, Europe, Singapore)
- Heavy investment in engineering talent: open roles in distributed systems, ML, geospatial, SRE, QA automation, product management

## Why Work Here
- **Culture**: Craft-driven, autonomous, collaborative, inclusive, and ethical. “We are industry-leading experts … driven to deliver the best and brightest solutions.”
- **Work model**: Remote-first – team distributed across 11 countries
- **Impact**: Work on problems that protect networks, secure nations, and power the global economy
- **Compensation**: Sr. Software Engineer ~$172K/year; Software Engineer I ~$97K/year (LinkedIn data)
- **Perks**: Carbon-neutral operations, LEED-certified data center, commitment to UN Sustainable Development Goals
- **Rating**: 4.1/5.0 on LinkedIn (35 reviews) – culture and career score 4.2, work-life 4.1
- **Notable alumni destinations**: Google, Amazon, MongoDB, Citadel Securities

## Sources
1. [ocient.com/careers](https://ocient.com/careers/)
2. [linkedin.com/company/ocient](https://linkedin.com/company/ocient)
3. [ocient.com/about-ocient](https://ocient.com/about-ocient/)
4. [jobs.gem.com/ocient-inc-](https://jobs.gem.com/ocient-inc-)

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- [Executive Sales Director, ONSS EMEA](https://feeny.ai/job/executive-sales-director-onss-emea-ocient-inc-london-0dm8a65e4dab) — London, United Kingdom
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- [Senior UI/UX Engineer](https://feeny.ai/job/senior-ui-ux-engineer-ocient-inc-india-w9van0bk2t0b) — India
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-ocient-inc-united-kingdom-europe-fam0wjajbfkd) — United Kingdom / Europe
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