---
title: 'Senior Customer Tech Support Specialist (Help Desk Manager) at Strategic Data Systems'
canonical: 'https://feeny.ai/job/senior-customer-tech-support-specialist-help-desk-manager-strategic-data-cj5yhkgjftcq'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Tech Support Specialist (Help Desk Manager) at Strategic Data Systems

- **Company:** Strategic Data Systems
- **Location:** Dahlgren, VA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2022-04-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/sdatasystems.com/a8150e16-0eca-4db4-867e-e7a21b3daeaf

## Job description

Senior Customer Tech Support Specialist Dahlgren Naval Surface Warfare Center, Dahlgren, VA Salary negotiable - Full Time with Benefits Flexible Start-Date – Contingent on contract award – On-Site

Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers. This is a great opportunity to impact DoN technical initiatives and support the warfighter.

As the Senior Customer Tech Support Specialist, you will be responsible for:

- Provide on-site desktop support as needed, provides general help desk support for User Assistance.
- Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
- Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
- Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate.
- Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.

To qualify, you will need:

- DOD Top Secret Security Clearance
- CWF designation IAT Level III Certification
- 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy

Additional Qualifications

- This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

## About Strategic Data Systems

## Company Overview
- **One-liner**: Strategic Data Systems (SDS) provides comprehensive IT, cybersecurity, engineering, and contact center services to the U.S. Navy, Marine Corps, and other federal agencies.
- **Entity Type**: Private (established, bootstrapped; no recent funding rounds disclosed)
- **Headquarters**: Keller, Texas, United States
- **Founded**: 1997
- **Founders**: Jim Christopher

## Core Business
- **Primary industries**: Government IT services, defense support, cybersecurity, systems engineering
- **Target customers**: B2G – U.S. Navy, Marine Corps, and other government agencies
- **Mission**: “Build trusted relationships with our customers and partners by providing cost-effective innovative solutions in a timely, responsive and ethical manner.”

## Products & Services
- **Information Technology**: Comprehensive IT support using ITIL framework and industry best practices, including help desk, infrastructure management, and enterprise IT operations.
- **Cybersecurity**: Persistent cyber awareness, threat protection, and safeguarding of critical information and systems.
- **Engineering**: Requirements analysis, system design, architecture development, testing, and validation for information systems and networks.
- **Contact Center**: Enterprise-level Tier 1 support (e.g., MyNavy Career Center) with 24/7 pay and personnel services, leveraging advanced technology and performance tracking.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Recently awarded its largest prime contract – a $250 million, five-year MyNavy Career Center support contract (2025).
- **Notable Investors/Partners**: U.S. Navy (primary customer and partner for over 25 years)
- **Growth Signals**: The $250M contract will require up to 550 dedicated professionals across eight U.S. locations; this represents a significant expansion of the company’s workforce and operational footprint.

## Competitive Advantages
- **Deep government expertise**: 25+ years of trusted relationships with the Navy and Marine Corps.
- **Agility**: Described as “small enough to respond quickly” while capable of managing large-scale, multi-site contracts.
- **End-to-end service range**: Covers IT, cybersecurity, engineering, and contact center – a one-stop partner for federal HR and IT support.

## Strategic Focus
- **Current priority**: Successful execution of the MyNavy Human Resources Support Services contract, including hiring and deploying up to 550 personnel.
- **Direction**: Continue to grow its federal footprint by leveraging its proven track record in large-scale, mission-critical support services.

## Why Work Here
- **Culture**: Employee-centric, with a focus on responsiveness and ethical service. The company emphasizes building long-term relationships.
- **Work environment**: Services provided at locations throughout the United States; roles are likely on-site at government facilities or in corporate offices.
- **Benefits**: Paid time off (PTO), holidays, health/dental/vision insurance, life/AD&D, short- and long-term disability, 401(k) retirement plan, and a certification reimbursement program for job-related training and exams.
- **Career development**: Opportunities to work on high-impact government contracts, with support for professional certifications.

## Sources
1. [sdatasystems.com](https://www.sdatasystems.com/) – Homepage with contract announcement and service descriptions
2. [sdatasystems.com/about-us](https://www.sdatasystems.com/about-us/) – Mission, leadership, and benefits information
3. [jobs.lever.co/sdatasystems.com](https://jobs.lever.co/sdatasystems.com) – Career page and job listings
4. [craft.co](https://craft.co/strategic-data-systems) – Company profile (private status, founded year, HQ)

## Other roles at Strategic Data Systems

- [Training Delivery Specialist](https://feeny.ai/job/training-delivery-specialist-strategic-data-systems-little-creek-fq4188kejs9b) — Little Creek, VA
- [Staff Accountant](https://feeny.ai/job/staff-accountant-strategic-data-systems-keller-j0pbatrrbcdj) — Keller, TX
- [Senior Systems Engineer (Data Engineer)](https://feeny.ai/job/senior-systems-engineer-data-engineer-strategic-data-systems-arlington-vpr6gctzm3qz) — Arlington, VA
- [Management Analyst II - Cyberspace Workforce Support](https://feeny.ai/job/management-analyst-ii-cyberspace-workforce-support-strategic-data-systems-san-e9tprtf5zccm) — San Diego, CA
- [Senior Forensic Technician/Analyst](https://feeny.ai/job/senior-forensic-technician-analyst-strategic-data-systems-dahlgren-q0hpdrsz6hy2) — Dahlgren, VA
- [Senior Data Management Analyst](https://feeny.ai/job/senior-data-management-analyst-strategic-data-systems-dahlgren-8n5t35yzk969) — Dahlgren, VA
- [Cyber Hunt Specialist](https://feeny.ai/job/cyber-hunt-specialist-strategic-data-systems-dahlgren-k2222b7be138) — Dahlgren, VA
- [Senior Systems Security Engineer](https://feeny.ai/job/senior-systems-security-engineer-strategic-data-systems-dahlgren-kwfmag4fhsmf) — Dahlgren, VA
- [Administrative Manager II (Trusted Agent)](https://feeny.ai/job/administrative-manager-ii-trusted-agent-strategic-data-systems-corona-y5ts6vq5nnsp) — Corona, CA
- [Senior NEN Analyst](https://feeny.ai/job/senior-nen-analyst-strategic-data-systems-dahlgren-stt30d7ym0we) — Dahlgren, VA