---
title: 'Senior Customer Trust Analyst, EMEA at Abnormal'
canonical: 'https://feeny.ai/job/senior-customer-trust-analyst-emea-abnormal-united-kingdom-xmzs2pv3q3x7'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Trust Analyst, EMEA at Abnormal

- **Company:** Abnormal
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-11
- **Apply:** https://abnormal.ai/careers/jobs/7963934003?gh_jid=7963934003

## Job description

## About the Role

Abnormal AI is looking for a Senior Customer Trust Analyst to build and lead our customer-trust program across EMEA. As the first Customer Trust hire in the region, this person will partner closely with our EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and our customers. This role sits within the Customer Trust team, which acts as the translation layer between customers and Abnormal: translating customer security requirements into internal controls, evidence, and product or operational requirements, then translating those controls back into clear assurances customers can trust and act on.

This role will be responsible for presenting Abnormal's control environment directly to senior buyers, designing response strategy for the highest-stakes security reviews rather than reacting question by question, and driving toward clarity when customer expectations conflict with reality. This includes advising Sales leadership on how to position the control environment to prospects and defining how the trust response process scales as deal volume grows. As the first person in this function regionally, this individual will serve as the primary point of contact for Abnormal's EMEA customer-trust program and will be accountable for outcomes that unblock revenue at scale, not just individual deals.

The ideal candidate thrives in high-pressure customer conversations, translates security and privacy concepts for a business audience with precision, stays composed when a discussion turns contentious, and brings the business judgment to tie trust program depth to revenue outcomes. Familiarity with the EU AI Act and GDPR as they apply to a leading cybersecurity SaaS provider's customers is also expected.

## Who you are

- Proven experience navigating customer-facing security conversations at the highest stakes level
- Analytical thinker who connects trust program depth to revenue outcomes
- Proficient in designing a response strategy rather than reacting question by question, even amid high ambiguity in the highest-stakes reviews
- Confidence and willingness to raise concerns and drive toward clarity when customer expectations conflict with reality
- Strong communication skills with the ability to quickly build rapport with internal stakeholders and senior external buyers; demonstrated experience translating complex security and privacy concepts for diverse audiences
- High attention to detail and process, with the organizational rigor to be accountable for program-level outcomes, not just individual deals
- Ability to adapt to evolving business and technical environments and manage multiple priorities across deals in a fast-paced environment
- Team player, collaborative work style
- Self-motivated and able to operate with minimal oversight, owning outcomes end to end
- Demonstrated ability to operate as a self-starter and de facto leader, building a customer-trust function from the ground up as the first hire in a region, and comfortable navigating cross-functionally to manage customer requests without an established local team or playbook to lean on

## What you will do

- Own and build the customer-trust program for EMEA as the first Customer Trust hire in the region, including how conversations are prioritized, escalated, and resolved
- Contribute to defining how the trust response process scales as deal volume grows, without diluting response quality or turnaround time
- Translate customer security requirements into internal controls, evidence, and product or operational requirements that internal teams can act on
- Track and drive resolution of gaps between customer expectations and Abnormal's actual control environment, ensuring resolution is documented and communicated back to the customer
- Partner with EMEA-based Engineering and Sales teams, as well as Security and Legal, to foster a culture of trust between Abnormal and its customers across the region
- Monitor changes in customer expectations and the regulatory landscape, including the EU AI Act and GDPR, and adjust how Abnormal's control environment is presented as needed
- Maintain up-to-date content in Responsive and accurate documentation in Safebase Trust Center for EMEA
- Support the tooling that underpins the trust response process, including Responsive and Safebase Trust Center
- Engage in ad-hoc projects as required
- Maintain regular, clear communication with internal stakeholders and Sales leadership regarding conversation status, deal risk, and progress on unresolved issues
- Communicate program status, health, and key risks to senior management and Sales leadership, connecting trust program performance to revenue outcomes

Must Haves

- 7 to 10 years of experience in customer-facing security, trust, or compliance roles
- Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires
- Experience translating customer security requirements into internal controls, evidence, and product or operational requirements
- Strong project management skills with the ability to drive resolution across internal teams when customer expectations conflict with reality
- Excellent written and verbal communication skills, with the ability to explain complex security and privacy concepts to both technical and non-technical stakeholders
- Experience helping customers build trust with products in scope for the EU AI Act and GDPR
- Experience engaging with German works councils

## Nice to Have

- Bachelor's degree or equivalent experience
- CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor certification(s)
- Experience using Responsive and SafeBase Trust Center
- Experience in a fast-paced, high-growth technology company

## #LI-AA1

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please [click here](https://assets.contentstack.io/v3/assets/blt3a076cfd9753fa1f/blt9cbda641db7c0045/6a1e3d3a66aea075cd33e462/AAP_and_EEO_Statement.pdf). If you would like more information on your EEO rights under the law, please [click here](https://assets.contentstack.io/v3/assets/blt3a076cfd9753fa1f/blt4eb3a265cc7b1ca9/6a1e3d3bfe33e73c16ff026b/EEOC_Know_Your_Rights_Oct_30_2025.pdf).

## About Abnormal

## Company Overview
- **One-liner**: Abnormal Security uses behavioral AI to autonomously detect and stop sophisticated email attacks, account takeovers, and insider threats for enterprises.
- **Entity Type**: Private (Series D)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2018
- **Founders**: Evan Reiser (CEO) and Sanjay Jeyakumar (CTO)

## Core Business
- **Primary industry**: Cybersecurity (Cloud Email Security, Identity Security, AI Security)
- **Target customers**: B2B, Enterprise (over 25% of the Fortune 500)
- **Mission statement**: "Stop crime with AI and bring cybersecurity from the future to defenders today."

## Products & Services
- **Abnormal Behavioral Security Platform**: An AI-native, cloud-based platform that builds behavioral baselines for every user and entity in an organization to detect anomalies that indicate attacks.
  - **Email Security**: Autonomous detection and remediation of BEC, phishing, and account takeover attacks via API-based, cloud-native architecture. Deploys in 60 seconds with no MX changes.
  - **Identity Security**: Harden identities, detect compromise, and prevent insider threats by analyzing behavioral signals in real-time.
  - **Insider Threat**: Blocks fraudulent actors and malicious insiders by autonomously addressing anomalies.
  - **AI Security (Attune AI)**: Provides visibility and policy enforcement for all AI tools used within an organization, enabling AI governance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last reported Series D valuation was $2.6B in 2022)
- **Key Metric**: Over 25% of the Fortune 500 are customers. The company has stopped millions of attacks and saved billions in financial losses.
- **Notable Investors/Partners**: Insight Partners, Greylock Partners, Menlo Ventures, CrowdStrike Falcon Fund (strategic investor)
- **Growth Signals**: The company is AI-native from day one, with revenue growing rapidly. It is expanding its platform from email security into identity, insider threat, and AI governance. Headcount has grown significantly, and the company continues to hire across engineering, GTM, and operations.

## Competitive Advantages
- **Behavioral AI Moat**: Unlike signature-based or rules-based security tools, Abnormal builds a unique behavioral baseline for every organization and user. This allows it to detect novel attacks that no other vendor sees.
- **AI-Native Operations**: The company doesn't just build AI products—it runs its entire business (product, CS, finance, HR) with AI agents, compounding its speed of innovation.
- **Deep Enterprise Trust**: Over 25% of the Fortune 500 give Abnormal the authority to autonomously make security decisions, a level of trust very few vendors achieve.
- **Founding Team Origins**: Founders came from adtech (building anomaly-detection AI at scale) rather than traditional cybersecurity, giving them an outsider's perspective that led to the behavioral AI approach.

## Strategic Focus
- **Platform Expansion**: Moving beyond email security into identity, insider threat, and AI security, building a unified behavioral security platform.
- **AI-First Product Development**: Using AI agents to compress product development cycles from quarters to weeks, rapidly launching new products.
- **Operational Efficiency**: Embedding AI across every internal function to drive automation and efficiency, allowing the company to scale without linear headcount growth.
- **Market Leadership**: Capitalizing on the wave of AI-generated attacks to position behavioral AI as the only viable defense.

## Why Work Here
- **Remote-First Culture**: From day one, Abnormal has been remote-first. Employees have the choice to work from home, from hub offices, or from co-working spaces (WeWork). Async work is the default, with deliberate synchronous overlap time. [abnormal.ai](https://abnormal.ai/careers/culture)
- **High Autonomy, High Accountability**: No micromanagement. Clear expectations. Growth is based on impact, not tenure or title. "You don't wait your turn." [abnormal.ai](https://abnormal.ai/careers/culture)
- **AI-Native Work Environment**: Every employee, regardless of role, gets access to the best AI tools and is expected to use them. The company rebuilds work processes around what AI makes possible—not by bolting AI onto old workflows. [abnormal.ai](https://abnormal.ai/careers/culture)
- **Compressed Growth Timeline**: Because everything moves fast with AI, impact that would take quarters elsewhere happens in weeks. One person can do what used to take a team. Outsized impact is rewarded proportionally. [abnormal.ai](https://abnormal.ai/careers/culture)
- **Transparent and Direct Culture**: "We say what's true, even when it's uncomfortable." Leaders are accessible, teams share learnings openly, and new hires get real ownership immediately. [abnormal.ai](https://abnormal.ai/about)
- **Notable Perks**: Compensation is tied to impact, not role. The company offers flexibility as infrastructure, not a benefit. Employees see direct results from their work in a fast-growing, mission-driven company.

## Sources
1. [Abnormal AI - Official Website](https://abnormal.ai/)
2. [Abnormal AI - About Page](https://abnormal.ai/about)
3. [Abnormal AI - Careers & Culture](https://abnormal.ai/careers/culture)
4. [Abnormal AI - Open Roles](https://abnormal.ai/careers/open-roles)
5. [Abnormal AI - What We Are](https://abnormal.ai/about/what-we-are)
6. [Crunchbase - Abnormal Security](https://www.crunchbase.com/organization/abnormalsecurity)
7. [PitchBook - Abnormal Security](https://pitchbook.com/profiles/abnormal-security-168693-47)

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