---
title: 'Senior Customer Value Architect - Sydney at Neara'
canonical: 'https://feeny.ai/job/senior-customer-value-architect-sydney-neara-sydney-mkptq565hj78'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Customer Value Architect - Sydney at Neara

- **Company:** Neara
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/neara/70ff4fd8-ae81-43d7-82b1-9a01321ea298

## Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. What it means to be a Senior Customer Value Architect at Neara Some of the world’s largest utilities run critical decisions on Neara: where to spend billions on network upgrades, how to manage wildfire and vegetation risk, how fast to restore power after a storm. When a Customer Value Architect does the job well, it’s obvious:

- A major enterprise rollout lands on time and is adopted across the business, not just by the team that bought it.
- The customer’s executives can point to exactly what Neara has delivered, in their own numbers.
- The account grows because the customer keeps finding new problems they want Neara to solve.

You own the overall success of your account, and the reason those outcomes happen. This isn’t a typical customer success role. As a CVA, you’re the named Neara lead on our most strategic enterprise accounts in Australia, and you’re embedded with that customer, often on-site. You’ll get to know their network, their people and their priorities as well as they do. Your job is to understand how they analyse and manage risk, configure Neara around it, and own delivery of complex enterprise projects from scope through to measurable value. You’ll work where sales, product, deployment and strategy meet, and you’ll be the customer’s strongest advocate inside Neara. This is a Sydney-based role.

## What You’ll Do

- Own the account: Be accountable for the overall success of your customer: delivery, adoption, value and growth.
- Lead enterprise delivery: Own the delivery of large, complex projects end to end, making sure they meet contractual scope and hit the business outcomes they were bought for.
- Configure for their reality: Get deep in the Neara platform and shape it around how your customer analyses and manages risk, so it fits how they actually work.
- Embed it in the business: Lead organisation-wide adoption, including the workflow and change management work that sits outside the core platform.
- Own the value story: Define business cases and ROI metrics with your customer’s leadership, and run the executive value reviews that show what Neara delivers.
- Be a trusted executive advisor: Understand your customer’s strategic priorities well enough to shape where Neara goes next in their business, with relationships from engineering teams to the executive suite.
- Own the growth: Lead account strategy with Sales and Deployment, uncovering the business drivers and pain points that expand the partnership.
- Shape the product: Bring what you see in the field back to Product, so we build the features that unlock the most value for customers.

## What You’ll Bring

- Enterprise delivery leadership: Significant experience leading complex technology programs for large enterprise clients, embedded with them and accountable for the outcome.
- Strong technical depth: You’re credible with engineers and comfortable getting hands-on with enterprise software platforms, data and deployments.
- Commercial rigour: Experience building value and ROI frameworks tied to a client’s strategic and business priorities, and connecting your work to commercial results.
- Senior stakeholder presence: You build trusted relationships with executives and technical teams alike, through credibility, authenticity and transparency.
- Clear communication and judgement: You explain complex topics simply, and you work back from business outcomes to the right technical solution.
- Ownership: A proactive problem-solver who takes full responsibility for a customer’s success and creates momentum without waiting to be asked.
- Highly regarded: A background in technology consulting, or in utility or civil design.
- Bonus points for: Infrastructure or energy sector experience, or an engineering degree. Neither is essential.

## Why work here

- Competitive salary + ESOP. Significant career development and growth opportunities.
- Fully flexible working arrangements with a well-stocked office in Redfern.
- Highly meritocratic, non-bureaucratic, and no-ego work culture.
- Regular company events.
- The opportunity to work on complex, meaningful products and real-world problems.
- The opportunity to play a direct, critical role in the trajectory of a high growth company.
- Neara values diversity, belonging, and equal employment opportunities. We encourage individuals from all backgrounds to apply.

## About Neara

## Company Overview
- **One-liner**: Neara builds the first physics-enabled digital twin platform that models critical infrastructure networks (power grids, utilities) to simulate real-world conditions, optimize resilience, and accelerate the energy transition.
- **Entity Type**: Private (Series D, raised ~AUD 90M in February 2026)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2016
- **Founders**: Jack Curtis (Co-founder and Chief Commercial Officer) and others (exact list not fully public; co-founder team includes engineering and domain experts)

## Core Business
- **Primary industries**: Software Development for Energy & Infrastructure (power transmission, distribution, renewables, grid resilience)
- **Target customers**: B2B – utilities (electric, gas, water), network operators, renewable energy developers, and infrastructure owners. Works with ~90% of Australian network utilities and international partners like Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power.
- **Mission statement**: Provide utilities and infrastructure owners with a physics-accurate digital twin that moves them from seeing “what is” to understanding “what if,” enabling safer, more resilient systems and better-informed investment decisions.

## Products & Services
- **Neara Platform (Physics-Enabled Digital Twin)**: SaaS platform that creates a geometrically precise, behaviourally accurate 3D model of entire infrastructure networks (poles, lines, vegetation, terrain). It runs network-wide simulations for severe weather, wildfire, flooding, load growth, and asset failure. Modules include:
  - **Resiliency & Reliability**: Assess and harden networks against storms, heat, and fire.
  - **Wildfire Mitigation**: Identify high-risk assets and prioritise intervention.
  - **Vegetation Management**: Automate clearance compliance.
  - **Design & Construction**: Simulate new feeder builds, pole replacements, and reconfigurations.
  - **Risk & Value Optimization**: Quantify investment trade-offs and regulator-ready reports.
  - **Renewable Energy & Decarbonization**: Analyse capacity for new generation connections and grid interconnection.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**:
  - **Total Funding**: ~AUD 180M (~USD 150.8M) as of Feb 2026, including Series D led by TCV.
  - **Annual Revenue**: ~USD 5.2M (estimated from LinkedIn; likely conservative given headcount and funding stage).
  - **Global Reach**: Modeled over 15 million assets covering more than 3 million km across four continents.
  - **Customers**: Partnerships with global utilities including Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power, Essential Energy, Ausgrid, Powercor, SA Power Networks.
- **Notable Investors / Partners**: TCV (lead, Series D), Partners Group, EQT, Square Peg Capital, Skip Capital, Prosus Ventures, OIF Ventures.
- **Growth Signals**:
  - Headcount grew 73.4% YoY (176 employees from 85).
  - Active job postings: 44 (up 83.3% YoY).
  - Series D raised AUD 90M in Feb 2026 to accelerate AI/ML talent and global expansion.
  - Claims customers bring new infrastructure online 85% faster and achieve 8-9 figure cost savings.

## Competitive Advantages
- **Physics-first approach**: Unlike typical AI/ML pattern-matching, Neara’s digital twin is built on real-world physics (structural, thermal, loading, clearance) – grounding every simulation in engineering reality.
- **Single unified model**: One platform replaces fragmented point solutions (vegetation, inspection, storm, load) – all workflows feed from the same geometrically and behaviourally accurate twin.
- **Deep domain expertise**: Years working with large utilities; understands regulatory, safety, and operational constraints.
- **High switching costs**: Once a utility builds its entire operations on Neara’s model, replacing it is extremely difficult.
- **Global references**: Partnerships with marquee utilities in the US, Europe, and Australia provide credibility.

## Strategic Focus
- **Talent pipeline**: Accelerating hiring of ML and AI engineers to further develop the physics-enabled technology.
- **International expansion**: Growing commercial teams in the US, UK, Europe (Lithuania), India, and Philippines.
- **Addressing infrastructure crisis**: Focusing on data centre load growth, renewable interconnection, and grid hardening under climate stress.
- **Product depth**: Adding more solutions on the same platform (e.g., wildfire, flood, capacity, design).

## Why Work Here
- **High-stakes impact**: Work directly affects how utilities keep the lights on, prevent wildfires, and prepare for storms – real-world consequences for every line of code.
- **Engineering culture**: Deep spatial ML, computational geometry, and physics simulation – not another CRUD app. “We don’t do hypothetical,” says the careers page.
- **Global team**: 176 people across 10+ countries (Australia, US, UK, Lithuania, India, Philippines, etc.). Hybrid/remote-friendly roles observed in open postings.
- **Growth trajectory**: 73% headcount growth in the last year, 44 open roles – opportunity to shape the company as it scales.
- **Values**: “Mission-critical impact,” “engineering-grade reality,” and “high stakes, high support.” They invest in people with talent communities and a structured hiring process.
- **Notable perks**: Not explicitly listed, but emphasis on autonomy, solving ambiguous problems, and collaborative deep-dive interviews. Roles include Senior ML Engineer, Forward Deployed Engineer, Customer Success, Product Manager.

## Sources
1. [neara.com – Homepage](https://neara.com/)
2. [neara.com – Careers](https://neara.com/company/careers/)
3. [linkedin.com – Neara Company Page](https://au.linkedin.com/company/neara)
4. [neara.com – Press Release: $90M Series D](https://neara.com/resources/press/neara-raises-90-million-to-solve-the-global-infrastructure-crisis-with-ai/)
5. [neara.com – Talent Community](https://neara.com/company/talent-community/)

## Other roles at Neara

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- [Data Scientist, Geospatial](https://feeny.ai/job/data-scientist-geospatial-neara-houston-wc50yr85sgz3) — Houston, TX
- [Data Engineer](https://feeny.ai/job/data-engineer-neara-vilnius-d6kf564y9z46) — Vilnius
- [Implementation Engineer](https://feeny.ai/job/implementation-engineer-neara-vilnius-0c4acgsrjq6r) — Vilnius
- [Product Designer](https://feeny.ai/job/product-designer-neara-sydney-63cf6m9k2eh0) — Sydney, Australia
- [Customer Value Architect - USA (San Francisco)](https://feeny.ai/job/customer-value-architect-usa-san-francisco-neara-san-francisco-8684yf4d9g4b) — San Francisco, CA
- [Customer Value Architect - USA (Los Angeles)](https://feeny.ai/job/customer-value-architect-usa-los-angeles-neara-los-angeles-qvrjfw021848) — Los Angeles, CA
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- [Customer Value Architect - USA (Portland)](https://feeny.ai/job/customer-value-architect-usa-portland-neara-portland-95cz8g43jcdk) — Portland