---
title: 'Senior Design Engineer at Front'
canonical: 'https://feeny.ai/job/senior-design-engineer-front-san-francisco-dqcb79b65aw2'
type: 'job'
last_seen: '2026-09-06'
---

# Senior Design Engineer at Front

- **Company:** Front
- **Location:** San Francisco, CA
- **Compensation:** $205k–$238k
- **Employment:** full-time
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/frontcareers/f8ee1ada-f72b-4a09-a150-35dc954324cf

## Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.

AI is transforming customer service at a pace the industry hasn’t seen before. Front is at the leading edge of that shift, with more than 9,000 companies worldwide, including CultureAmp, Hootsuite, and Y Combinator, already running their support operations on it.

We’re looking for a Senior Design Engineer to help close the gap between how Front is designed and how Front is built. Front has a mature, complex product surface with more than a decade of UI investment, a rich Figma library, and a large production codebase. This role is for someone who is equally comfortable in Figma and in frontend code, and who wants to turn design systems from static documentation into living, production-quality systems that help product teams move faster.

You’ll own the connective tissue between Design and Engineering: building reusable components, shaping design-system architecture, improving the fidelity between Figma and production, and creating the tooling, patterns, and practices that make high-quality UI easier to ship. You won’t just document the system — you’ll build it, ship it, evolve it, and help teams adopt it.

This is a hands-on senior IC role with high leverage across Product, Design, and Engineering. The right person brings strong frontend engineering judgment, excellent UI craft, deep design-systems experience, and the ability to influence teams without becoming a bottleneck.

What will you be doing?

- Own and evolve Front’s design system across Figma, Storybook, and production code, helping create a clearer source of truth between design and engineering.
- Build, refactor, and maintain reusable, accessible, well-documented UI components that product teams can confidently use across Front’s core surfaces.
- Identify and reduce design/code drift across our existing component libraries, legacy UI patterns, and evolving Figma system.
- Establish patterns, conventions, and guardrails that improve consistency, accessibility, maintainability, and developer experience.
- Prototype new interaction patterns and reference implementations in code to help teams align quickly and de-risk complex product decisions.
- Partner closely with Product Designers, Product Managers, and Engineers to define what “great” looks like for complex workflows, edge cases, and enterprise-grade product experiences.
- Use AI tools thoughtfully to accelerate prototyping, iteration, production changes, and system maintenance while applying strong judgment to the output.

What skills and experience do you need?

- 6+ years of experience designing and building production frontend experiences, ideally in complex B2B SaaS, enterprise software, developer tools, or similarly deep product domains.
- Strong frontend engineering skills with modern web technologies and component-based architecture. You do not need to have used Front’s exact stack, but you should be able to ramp quickly in a large, mature codebase.
- High UI/UX craft and strong product taste. You can evaluate whether an interface is not only visually polished, but also usable, accessible, flexible, and maintainable.
- Experience building or maintaining component libraries, Storybook documentation, visual regression workflows, design-token pipelines, Figma workflows/plugins, or similar design-engineering infrastructure.
- Strong accessibility fundamentals, including semantic HTML, ARIA patterns, keyboard interaction models, focus management, and inclusive component states.
- Strong communication skills. You can explain technical and design-system decisions clearly to both specialists and non-specialists.
- A portfolio or body of work showing shipped design-engineering impact: production UI, component systems, prototypes, Storybook examples, design-system documentation, or code-backed product work.

Bonus points

- Experience working on products with a large existing frontend surface area, multiple product teams, and a mature or evolving design system.
- Experience in customer support, customer operations, collaboration software, internal tools, developer tools, or other workflow-heavy SaaS products.
- Experience consolidating fragmented component libraries or aligning Figma libraries with production code.
- Experience using AI-assisted coding or design tools to accelerate prototyping, refactoring, and product iteration.

## What you’ll bring to Front

- A systems mindset: you see patterns, edge cases, and long-term maintenance costs, not just individual screens.
- A high craft bar: you care about the last 10% of interaction detail, visual polish, accessibility, and usability.
- A builder’s bias: you prefer to make ideas real in code, learn from how they behave, and iterate quickly.
- A collaborative approach: you raise the quality of work around you by making the right path easier for other designers and engineers.
- Senior-level judgment: you can operate through ambiguity, prioritize high-leverage improvements, and sequence change in a way that teams can actually adopt

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

## What we offer

- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice https://front.com/legal/california-recruiting-privacy-notice & EU Privacy Notice https://front.com/legal/eu-recruiting-privacy-notice

## About Front

## Company Overview
- **One-liner**: Front is a customer operations platform that unifies teams, tools, and AI into a single system for B2B companies handling complex, high-stakes customer conversations.
- **Entity Type**: Private (venture-funded, Series? Not explicitly stated but $204M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Mathilde Collin (Co-founder & Executive Chair), Laurent Perrin (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer service / customer operations software (Shared inbox, AI automation, workflow orchestration)
- **Target customers**: B2B teams dealing with complex, multi-stakeholder customer interactions – including Customer Support, Account Management, Customer Success, and Inbound Sales. Served 9,300+ businesses worldwide.
- **Mission**: "Keep every team, tool, and customer conversation in sync so companies can scale without losing connection."

## Products & Services
- **Front AI (AI Command Center)**: AI-powered automation that handles complex requests (not just simple FAQs) – including automated responses, agent assistance, and quality analysis across the entire customer operation.
- **Shared Inbox**: Collaborative inbox where teams can assign, comment, route, and manage customer conversations across email, text, chat, and other channels from a single view.
- **Integrations (130+)**: No-code connections with popular business tools (e.g., Slack, Salesforce, Jira, etc.) to bring full context into every conversation.
- **Multi-step Workflows**: Automated workflows for routing, escalation, and cross-department handoffs.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Surpassed $100M in Annual Recurring Revenue (ARR) in 2025
- **Total Funding**: $204M in venture funding from **Sequoia Capital**, **Salesforce Ventures**, and **Battery Ventures**
- **Growth Signals**: 300+ employees across 5 offices (San Francisco, Paris, Dublin, Chicago, Santiago); 9,300+ customers; 4.7 stars / 2,000+ reviews on G2; repositioned around AI in 2025; new CEO Dan O'Connell (ex-Dialpad) driving growth past $100M ARR

## Competitive Advantages
- Ten years of building a platform purpose‑built for complex, multi‑team customer operations (not simple ticketing)
- AI trained on collaboration patterns from a decade of real‑world usage, enabling deeper automation than competitors that only handle FAQ‑style tickets
- Unified view across support, success, sales, and account management – eliminating the "coordination tax" of switching tools
- Deep integration ecosystem (130+) and no‑code workflow builder that adapts to each customer's unique processes

## Strategic Focus
- **AI‑first transformation**: Using Front AI to handle complex requests autonomously and assist human agents
- **Scaling operations**: Continuing to grow ARR while maintaining capital‑efficient growth (CFO Meredith Finn from Salesforce Ventures/Twitter)
- **Market positioning**: Emphasizing differentiation from Zendesk and other legacy tools by owning the "complex operations" segment
- **Global expansion**: Offices in Europe (Paris, Dublin) and Latin America (Santiago) alongside US hubs

## Why Work Here
- **Culture**: Values include Transparency, Speed, Low Ego, Care, High Standards, and Collaboration. Employees describe an environment where "everyone is empowered to take ownership" and "low‑ego culture" is prioritized.
- **Remote & Hybrid**: Remote work is supported (team members in Portland, Phoenix, Australia, Argentina, etc.), though there are offices in SF, Paris, Dublin, Chicago, and Santiago. Many roles are location‑specific.
- **Benefits**: Competitive compensation, flexible time off, healthcare (premiums covered), 401(k)/pension, parental leave, wellness benefits, commuter benefits, volunteer time off.
- **Engineering & Product**: Open roles include AI Engineering Manager, Senior Software Engineers (Frontend, Backend, Mobile/React Native), Product Managers, and a Director of Product Design – indicating strong investment in core platform and AI.
- **Team size**: 300+ employees with a flat, cross‑functional structure; emphasis on collaboration and moving fast.

## Sources
1. [front.com/about](https://front.com/about)
2. [front.com/jobs](https://front.com/jobs)
3. [front.com/](https://front.com/)
4. [linkedin.com/company/fronthq](https://www.linkedin.com/company/fronthq)
5. [crunchbase.com/organization/front-app](https://www.crunchbase.com/organization/front-app)

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