---
title: 'Senior Desktop Support, Hong Kong at Galaxy'
canonical: 'https://feeny.ai/job/senior-desktop-support-hong-kong-galaxy-hong-kong-jxdgzsawwcy9'
type: 'job'
last_seen: '2026-10-19'
---

# Senior Desktop Support, Hong Kong at Galaxy

- **Company:** Galaxy
- **Location:** Hong Kong
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/galaxydigitalservices/jobs/6220131004

## Job description

Who We Are:

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.

The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

Additional information about Galaxy's businesses and products is available on [www.galaxy.com](http://www.galaxy.com/).

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

- Seek Excellence.
- Be Selective To Be Effective.
- Be Highly Aligned, Loosely Coupled.
- Disagree Transparently.
- Encourage Independent Decision-Making.
- Build Dream Teams.

Who You Are:

You are a crypto-native operations professional with genuine hands-on experience in the onchain economy; you have deployed capital into onchian lending protocols, managed leveraged positions, navigated liquidation risk, and executed transactions across multiple chains. You are equally comfortable operating within an institutional custody environment as you are diligencing a new protocol and automating different workflows. You thrive in fast-moving environments, take ownership during your time zone's hours, and treat operational gaps as problems to be solved rather than escalated

What You’ll Do:

- Serve as the IT Support Lead for our Hong Kong office, owning day-to-day local IT support operations and the overall end-user technology experience. This is an onsite role requiring presence in our Hong Kong office five days per week.
- Provide high-quality deskside and remote support across hardware, software, identity, access, networking, mobile devices, and enterprise applications.
- Deliver white-glove support to executive users and responsive, high-performance support to trading and other business-critical teams.
- Act as the primary local escalation point for complex support issues, taking ownership through resolution and coordinating with global IT, Security, Engineering, and Infrastructure teams when needed.
- Oversee and help develop a Level 1 / junior support engineer, providing guidance, prioritization, coaching, and quality oversight while maintaining a hands-on role yourself.
- Manage and prioritize the local support ticket queue, ensuring issues are handled with appropriate urgency, SLAs are met, and service quality remains consistently high.
- Monitor recurring issues and ticket trends, identify root causes, and drive permanent fixes, documentation, automation, or process changes rather than repeatedly treating symptoms.
- Lead local onboarding and offboarding, device provisioning, laptop and mobile device configuration, and manage the hardware lifecycle end to end, including purchasing and receiving, provisioning, inventory and asset tracking, repair and replacement, and secure wipe and disposal of retired equipment.
- Administer and support managed endpoints through MDM platforms such as Microsoft Intune and Jamf, including device enrollment, configuration, compliance, policy deployment, and troubleshooting.
- Act as a first-line responder for local security matters, including phishing reports, lost or stolen devices, suspicious activity, and account lockouts or compromises, escalating promptly to the global Security team as appropriate.
- Help maintain endpoint security and compliance standards, including EDR, disk encryption (BitLocker / FileVault), patch compliance, MFA, and support for audit or compliance requests as needed.
- Support and troubleshoot macOS, Windows, and iOS devices, including imaging, configuration, deployment, patching, and application-related issues.
- Troubleshoot network connectivity issues including TCP/IP, DNS, DHCP, VPN, Wi-Fi, proxy behavior, and the impact of enterprise security controls on user applications.
- Own the reliability of local conference rooms and AV technology, proactively checking meeting spaces and ensuring executive and business-critical calls run without friction.
- Act as a local point of contact for IT-related vendors and service providers, including ISPs, hardware suppliers, mobile carriers, and building management where technology services are involved.
- Support Hong Kong office moves, expansions, build-outs, and other local technology initiatives, coordinating with global IT teams, Facilities, vendors, and other stakeholders as needed.
- Participate in disaster recovery and business continuity planning and testing for the Hong Kong office, including readiness for local disruptions such as typhoons, power outages, and ISP or connectivity failures.
- Support local mobile and communications requirements, including carrier management and relevant compliance tooling where applicable.
- Partner closely with global Desktop Support and Helpdesk teams to align on standards, documentation, processes, tooling, and escalation paths.
- Maintain clear local documentation, runbooks, support procedures, and knowledge articles so common issues can be resolved consistently and efficiently.
- Identify opportunities to improve support workflows and reduce repetitive work through scripting, automation, self-service, or better tooling.
- Communicate clearly with local office leadership and key stakeholders during incidents, major changes, office initiatives, and recurring problem areas.
- Participate in the global IT Support 24/7 emergency on-call rotation, including nights, weekends, and holidays, responding to critical incidents and urgent support needs by phone or remote access as required, as well as planned maintenance or project work.

What We’re Looking For:

- 5+ years of experience in technical support, including significant deskside support experience in a professional, financial services, trading, or similarly high-performance environment.
- Demonstrated experience acting as a senior escalation point, local IT owner, team lead, or equivalent role with responsibility beyond individual ticket resolution.
- Proven ability to deliver white-glove support to executives and responsive support to business-critical users in fast-paced environments.
- Strong working knowledge of both macOS and Windows operating systems at an administrative level, with hands-on experience supporting iOS/mobile devices.
- Hands-on experience with MDM platforms such as Microsoft Intune and Jamf, including device management, configuration profiles, policy enforcement, compliance, and provisioning.
- Strong experience supporting Microsoft 365 environments, including Outlook, OneDrive, Teams, and related productivity tooling.
- Experience with identity and directory services, including user provisioning, group management, permissions, access control, and troubleshooting authentication-related issues.
- Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and how enterprise network and security tools can affect application behavior.
- Experience with hardware deployment, laptop and mobile device lifecycle management, asset tracking, and enterprise software troubleshooting.
- Experience using ITSM or ticketing platforms and working within SLA-driven support processes; able to prioritize effectively across competing requests.
- Strong ownership mindset with a track record of seeing issues through end-to-end and ensuring nothing falls through the cracks.
- Proactive approach to support: able to identify patterns, improve processes, prevent recurring issues, and raise the quality of the overall support environment.
- Excellent interpersonal, communication, and customer service skills, with the judgment and professionalism required to support executives and senior stakeholders.
- Ability to work independently, make sound decisions, and take ownership of local IT operations while remaining closely aligned with global standards and teams.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field - or equivalent practical experience.

Nice to Have:

- Experience supporting trading floors or other low-tolerance, high-availability user populations.
- Experience mentoring, coaching, or informally managing junior IT support staff.
- Exposure to scripting or automation using PowerShell, Python, Bash, APIs, RESTful services, Git, or similar tools.
- Familiarity with enterprise SaaS platforms for communication, project management, identity, and file collaboration.
- Relevant certifications such as CompTIA A+/Network+, Microsoft, Apple, Cisco, ITIL, or similar.

What We Offer:

- Competitive base salary and discretionary bonus
- Flexible Time Off (paid)
- Hybrid Working Arrangements
- Company-paid health and protective benefits for employees and their eligible dependents
- Free coaching and counseling sessions through Headspace
- Generous paid Parental Leave
- Free daily snacks in-office and weekly lunches
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
- Employee Resource Groups

*Benefits may vary depending on location. Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

## About Galaxy

## Company Overview
- **One-liner**: Galaxy is a publicly traded digital assets and data center infrastructure firm that bridges traditional finance with the digital economy and develops AI/high-performance computing (HPC) data centers.
- **Entity Type**: Public (Ticker: GLXY on Nasdaq and Toronto Stock Exchange)
- **Headquarters**: New York, NY, USA (with additional offices in London, Hong Kong, Mumbai, Tel Aviv, Dallas, Afton, TX, and Washington, DC)
- **Founded**: 2018
- **Founders**: Michael Novogratz (CEO)

## Core Business
- **Primary industries**: Digital assets (trading, asset management, custody) and data center infrastructure (AI/HPC)
- **Target customers**: Institutional investors, traders, corporations, and AI/cloud operators (B2B, Enterprise)
- **Mission**: “Accelerate progress in finance and artificial intelligence.”

## Products & Services
- **Global Markets**: Institutional trading, liquidity provision, and prime brokerage for digital assets. Galaxy is one of the world’s leading liquidity providers in the digital asset space.  
- **Asset Management & Infrastructure Solutions**: Investment products (e.g., funds, separately managed accounts) and custody services.  
- **Data Centers (Helios Campus)**: Development and future operation of cutting-edge AI and HPC infrastructure, with a total approved power capacity at the Helios campus (as of March 31, 2026).  
- **Ventures**: Strategic investments in blockchain and digital asset startups.  
- **Custody Technology**: Acquired GK8’s innovative custody platform in February 2023, adding a Tel Aviv office and a team of cryptographers and blockchain engineers.

## Market Standing
- **Valuation/Market Cap**: Publicly traded (GLXY). Market cap fluctuates; check latest on Nasdaq. Not disclosed in the provided materials.
- **Key Metric (Public)**: Assets on Platform as of March 31, 2026, Average Loan Book Size for Q1 2026, and Total Approved Power Capacity at Helios AI/HPC Data Center Campus (all cited on galaxy.com).
- **Notable Investors/Partners**: Not listed in the provided sources, but the company is publicly traded. The Helios data center campus implies partnerships with energy providers and AI clients.
- **Growth Signals**:
  - Expansion into data center infrastructure (AI/HPC) alongside digital assets.
  - Acquisition of GK8 custody technology and team in 2023.
  - Global presence with offices in multiple countries.
  - 62 job openings as of the search date (July 2026), indicating active scaling.

## Competitive Advantages
- **Dual-platform model**: Combines a regulated digital asset financial platform with a large-scale AI/HPC data center business – a rare combination.
- **Institutional liquidity**: One of the world’s leading liquidity providers in digital assets.
- **Technology depth**: In-house custody technology (GK8), smart contract engineering, and blockchain security expertise.
- **Regulatory maturity**: Publicly listed on Nasdaq and TSX, with a strong compliance and legal/regulatory team.

## Strategic Focus
- **Digital Assets**: Continue building a comprehensive financial platform for institutions, including trading, asset management, and custody.
- **Data Centers**: Develop and operate the Helios AI/HPC campus to serve the growing demand for AI compute infrastructure.
- **Geographic expansion**: Offices in New York, London, Hong Kong, Mumbai, Tel Aviv, and Texas.
- **Talent acquisition**: Hiring across engineering, trading, data center operations, legal, and compliance.

## Why Work Here
- **Culture**: “Hungry for innovation and united by a passion for crypto.” Values include curiosity, continuous improvement, honest disagreement, and independent decision-making.
- **Remote/Hybrid**: Many roles are remote (US-based) or office-based in New York, Dallas, Afton (TX), London, etc. The careers page lists remote, hybrid, and in-person positions.
- **Benefits**:
  - Competitive compensation (aims to pay above market).
  - 401(k) with 3% employer contribution (US).
  - Unlimited paid vacation and personal days.
  - Paid parental leave.
  - Company-paid health insurance from start date.
  - Crypto education opportunities, fitness awards, after-hours car service reimbursements.
  - 24/7 mental healthcare access (8 free therapy sessions per year per employee, plus family members).
- **DEI**: Employee resource groups include Women at Galaxy, Asian Professional Network, Belong@GLXY, LGBTQIA+ allies, and mental health/neurodiversity support. DEI strategy overseen by the Board.
- **Engineering culture**: Roles include senior backend developer, smart contract engineer, blockchain security lead, platform engineering, and data engineering. The team includes cryptographers and blockchain engineers from the GK8 acquisition.

## Sources
1. [Galaxy.com](https://www.galaxy.com/)
2. [Galaxy About](https://www.galaxy.com/about)
3. [Galaxy Careers](https://www.galaxy.com/careers)
4. [Galaxy GLXY page](https://www.galaxy.com/glxy)
5. [Greenhouse job board](http://job-boards.greenhouse.io/galaxydigitalservices)

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