---
title: 'Senior Desktop Support Technician (Job 1484) at DLH'
canonical: 'https://feeny.ai/job/senior-desktop-support-technician-job-1484-dlh-bethesda-yz6ketvx06vp'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Desktop Support Technician (Job 1484) at DLH 

- **Company:** DLH 
- **Location:** Bethesda, MD
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/dlhcorporation/jobs/5257291007

## Job description

## About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

## Overview

The Sr Desktop Support Technician provides frontline technical support for the National Institute on Aging (NIA) user community, supporting desktop systems, software applications, mobile devices, and IT services in a fast-paced research and administrative environment. This role serves as the primary point of contact for resolving technical issues, assisting users with IT requests, and ensuring high-quality customer support across NIA offices and research programs.

The position requires strong troubleshooting skills, excellent customer service, and the ability to support a broad range of technologies in a secure federal IT environment.

## Responsibilities

- Provide tier 2/3 helpdesk support and resolution for all users with hardware, software, and application problems utilizing available tools while following policies and procedures for the handling of support cases.
- Perform the core IT support duties in accordance with industry best practices related to IT Service Management (ITSM).
- Ensure professional and personal service, and develop relationships with customers, third-party IT providers, and other IT Teams within NIA.
- Provide installation and configuration of mobile [devices] as approved by the Agency, including maintaining MDM compliance.
- Provide bench-top computer support for approximately 700 scientists and technicians using desktop computers using Windows, Macintosh, Linux, and Unix.
- Configure new computers per NIH NIA IRP standards, install upgrades and new programs, and troubleshoot network, hardware, and software problems.
- Support NIA NIH IRP-specific software, such as but not limited to citation managers, scientific graphing programs, technical illustration and imaging programs, statistical processing programs, and terminal emulators.
- Create, delete, and manage user accounts in Active Directory; conduct user data restoration from enterprise backup; perform general help desk tasks.
- Works closely with end users, system administrators, cybersecurity staff, and enterprise IT teams
- Supports a mission-driven environment focused on biomedical and aging research
- Participates in team-based support operations and continuous service improvement initiatives

## Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field with a minimum of 5 years of experience in IT support, help desk, or desktop support roles, or a high school diploma with 7+ years of relevant experience.
- One or more of the following certifications is desired: Apple Certified Support Professional; CompTIA Security+; or CompTIA A+; or JAMF Certified Associate; or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Valid state driver’s license
- Ability to travel between local locations
- Knowledge of all Windows and Macintosh operating systems and workstations using Linux and Unix
- Knowledge of network protocols and cabling technologies
- Knowledge of federal information technology policies and regulations
- Familiarity with Active Directory, account management, and endpoint support
- Experience with ticketing systems and IT service management processes
- Strong customer service and communication skills
- Ability to troubleshoot technical issues in both onsite and remote environments
- Ability to prioritize tasks and manage multiple support requests effectively
- Must be able to obtain a Public Trust clearance

## Preferred Qualifications

- Experience within NIH, HHS, or other federal environments
- Familiarity with ServiceNow or similar ITSM platforms
- Basic understanding of cybersecurity best practices and endpoint security tools
- Experience supporting mobile devices and enterprise collaboration platforms
- Knowledge of IT asset management and hardware lifecycle support

Basic Compensation: $78,860 - $88,725 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

## Benefits

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, disability coverage, flexible spending accounts, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.  DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

DLH is committed to maintaining a fair and authentic interview process

## About DLH 

## Company Overview
- **One-liner**: DLH is a federal government contractor that improves health and national security readiness through digital transformation, science research, systems engineering, and cybersecurity services.
- **Entity Type**: Public (NASDAQ: DLHC)
- **Headquarters**: Bethesda, Maryland, United States (National Capital Region Headquarters) and Atlanta, Georgia (Operational Headquarters)
- **Founded**: Year not publicly displayed on the website
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Federal Government Contracting (Health & National Security)
- **Target Customers**: U.S. federal civilian and military agencies (e.g., Department of Defense, Department of Health and Human Services, Department of Veterans Affairs)
- **Mission Statement**: "Your Mission is Our Passion" — Delivering improved health and national security readiness solutions for federal programs through digital transformation, science, research and development, and systems engineering.

## Products & Services
- **Systems Engineering and Integration**: Delivering next-generation systems engineering solutions for federal civilian and national security communities.
- **Digital Transformation and Cyber Security**: Driving state-of-the-art innovations, including AI, advanced analytics, cloud-based applications, and telehealth systems.
- **Science, Research, and Development**: Advancing scientific knowledge through an extensive research portfolio and domain expertise.
- **Health Operations & Public Health**: Solving complex problems for civilian and military customers in public health, performance evaluation, and health operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly available on the website (public company; check latest filings for current market cap)
- **Key Metric**: Over 3,000 employees dedicated to federal mission support
- **Notable Investors/Partners**: Holds partnerships with the Department of Defense (SkillBridge program), and serves multiple federal civilian and military agencies.
- **Growth Signals**: Over 3,000 employees; certified as a Great Place To Work® and an Amazing Workplace®; operates across multiple U.S. locations including Bethesda, Atlanta, Norfolk, Charleston, and others.

## Competitive Advantages
- **Deep Federal Expertise**: Decades of experience serving U.S. federal health and national security missions, creating a high barrier to entry in the government contracting space.
- **Certified Workplace Culture**: Formally certified as a Great Place To Work® and Amazing Workplace®, based entirely on employee feedback.
- **Security Clearance Capabilities**: Ability to support positions requiring security clearances, including TS/SCI, essential for classified government work.
- **Comprehensive Capability Spectrum**: Covers the full lifecycle from research and development to systems engineering, digital transformation, and cybersecurity, offering integrated solutions.

## Strategic Focus
- **Digital Transformation**: Investing in AI, advanced analytics, cloud, and telehealth to modernize federal health and national security systems.
- **Talent Pipeline**: Actively investing in workforce development through internships, SkillBridge (military transition), and professional development platforms.
- **National Security Readiness**: Focused on enhancing readiness for military and civilian customers, including C4ISR sustainment and cybersecurity.
- **Hybrid/Flexible Work**: Recognizes work-life balance and offers remote, hybrid, and on-site roles depending on the position and client needs.

## Why Work Here
- **Culture**: Certified Great Place To Work® and Amazing Workplace®; culture of collaboration across teams and programs, with a strong emphasis on mission-driven work ("Where Passion Meets Purpose").
- **Work Arrangements**: Offers remote, hybrid, and on-site roles depending on the position; flexible work arrangements are assessed per role.
- **Benefits**: Comprehensive benefits package (medical, dental, vision, short- & long-term disability, flexible spending accounts) effective first of the month after hire. Includes supplemental benefits like voluntary life, accident, and legal.
- **Professional Development**: Strong investment in employee growth with a comprehensive online learning platform, dedicated Talent Development team, and financial support for tuition, licensure, and certification programs.
- **Security and Mission Focus**: Opportunity to work on high-impact federal health and national security missions, with clear security clearance pathways.
- **SkillBridge Program**: Partners with the Department of Defense to help transitioning service members gain civilian experience during their last 180 days of service.

## Sources
1. [dlhcorp.com - Company Overview](https://www.dlhcorp.com/)
2. [dlhcorp.com - About Us](https://www.dlhcorp.com/about-us/)
3. [dlhcorp.com - Careers Page](https://www.dlhcorp.com/careers/)
4. [dlhcorp.com - Careers FAQ](https://www.dlhcorp.com/careers/frequently-asked-questions/)
5. [dlhcorp.com - Current Openings](https://www.dlhcorp.com/careers/current-openings/)

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