--- title: 'Senior DevOps Engineer, CX at NICE' canonical: 'https://feeny.ai/job/senior-devops-engineer-cx-nice-pune-hfj84t3asabg' type: 'job' last_seen: '2026-10-13' --- # Senior DevOps Engineer, CX at NICE - **Company:** NICE - **Location:** Pune, India - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-10-13 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4970639101?gh_jid=4970639101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Senior DevOps Engineer, you will manage and enhance the cloud infrastructure and software delivery ecosystem powering our products. You will work with R&D, QA, Security, and Operations teams to ensure our platforms are scalable, secure, reliable, and cost-efficient. You will focus on AWS, CI/CD, infrastructure automation, containers, monitoring, and continuous improvement. How will you make an impact? Build and maintain CI/CD pipelines using Jenkins and GitHub Actions. Manage and optimize AWS infrastructure for scalability, security, reliability, and cost. Automate infrastructure and deployments using Terraform, Docker, ECS/EKS, and scripting. Monitor and troubleshoot environments to ensure availability and performance. Drive cloud security, Infrastructure as Code, and DevOps best practices. Collaborate with R&D, QA, Security, and Operations teams. Leverage AI tools and automation to improve troubleshooting, RCA, and operational efficiency. Have you got what it takes? 5–7 years of experience in DevOps, Cloud Engineering, or a similar role. Strong hands-on experience with AWS, including EC2, ECS/EKS, VPC, ALB, Lambda, CloudFront, and CloudWatch. Strong knowledge of Terraform, Docker, Jenkins, and GitHub Actions. Proficiency in Shell/PowerShell and at least one programming language such as Python, Groovy, Java, JavaScript, or Go. Experience with monitoring, troubleshooting, cloud security, and Git-based workflows. Strong problem-solving skills and experience working in Agile environments. You will have an advantage if you also have: Experience with AWS RDS and database infrastructure. Knowledge of FinOps and cloud cost optimization. Software development experience. Experience with multi-region or multi-tenant SaaS environments. Experience using AI tools/agents such as GitHub Copilot, ChatGPT, Claude Code, or Cursor for automation and RCA. What’s in it for you? Join an ever-growing, market-disrupting, global company where teams work in a fast-paced, collaborative, and creative environment. At NiCE, every day is an opportunity to learn, grow, and make an impact. If you are passionate about cloud, automation, reliability, and innovation, you may just be our next NiCEr! Enjoy NiCE-FLEX! Our NiCE-FLEX hybrid model offers 2 days from the office and 3 days remote each week, enabling flexibility while keeping collaboration and innovation at the heart of our work. Requisition ID: 11697 Reporting into: Tech Manager Role Type: Individual Contributor ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. [Careers – Apply](https://www.nice.com/careers/apply) ## Other roles at NICE - [Product Customer Success Manager](https://feeny.ai/job/product-customer-success-manager-nice-united-kingdom-xmbq6se2k4ww) — United Kingdom - [Senior Product Customer Success Manager](https://feeny.ai/job/senior-product-customer-success-manager-nice-united-kingdom-tys9sswq9fhy) — United Kingdom - [Technical Product Owner](https://feeny.ai/job/technical-product-owner-nice-southampton-sh2b8cwpxz12) — Southampton, United Kingdom - [Professional Services Engineer](https://feeny.ai/job/professional-services-engineer-nice-united-states-qxxhytd1bc4j) — United States - [Accounting Manager](https://feeny.ai/job/accounting-manager-nice-united-states-sandy-ut-rdx8gpc0exp1) — United States / Sandy, UT - [Account Executive - DACH](https://feeny.ai/job/account-executive-dach-nice-germany-rtazkd7yw311) — Germany - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-nice-southampton-mwfevqap812s) — Southampton, United Kingdom - [HR Operations Specialist](https://feeny.ai/job/hr-operations-specialist-nice-ra-anana-fr0xp9qxqfrk) — Ra'anana, Israel - [Receptionist - Temp cover 6 months](https://feeny.ai/job/receptionist-temp-cover-6-months-nice-london-jsxytk7sz3xe) — London, United Kingdom - [Senior Software Architect](https://feeny.ai/job/senior-software-architect-nice-southampton-7gmxtnkx04fc) — Southampton, United Kingdom