---
title: 'Senior DevOps Engineer at Documo'
canonical: 'https://feeny.ai/job/senior-devops-engineer-documo-remote-erw5a9cpmekp'
type: 'job'
last_seen: '2026-11-10'
---

# Senior DevOps Engineer at Documo

- **Company:** Documo
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/documocareers/jobs/4743730005

## Job description

Documo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That’s why we invest in top talent, value strong culture, and prioritize customer success and design excellence.

If you’re excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we’d love to meet you!

Job title    Senior DevOps Engineer (Remote)

## Team    Engineering

Department function

The Engineering Department is crucial in designing, developing, and maintaining our company's software products. Our department manages critical areas such as development, infrastructure, operations, quality assurance, and product management, collaborating to provide reliable, secure, and scalable technology solutions.

Our primary objective is to build and sustain software products that satisfy customer needs and align with our long-term business strategy. The department is instrumental in researching and integrating new technologies to enhance our internal products and operations. We are also responsible for ensuring our products meet the company's IT, information security, and compliance program requirements.

Department Responsibilities

- Providing the strategic technical direction for the business
- Architecting, developing, and maintaining Documo’s software product catalog in collaboration with the Product Team, internal stakeholders, and customers
- Ensuring technology solutions meet high standards for reliability, security, and scalability
- Maintaining technical documentation and procedures to ensure the effective development, maintenance, and support of software products
- Researching and implementing new technologies that improve internal operations
- Implementing requirements to satisfy information technology, information security, and compliance programs
- Providing escalated technical support to customers and internal stakeholders as needed

Reports to    Engineering Manager, DevOps

Direct reports    None

## Key Relationships

Internal: Applied AI, Customer Success, Development, Information Security, Product Management, Quality Assurance, System Architects

External: Cloud and tooling vendors, compliance auditors, and customer technical stakeholders as needed for escalations and integrations

## Role Purpose

The Senior DevOps Engineer designs, builds, and operates the cloud platform that runs Documo's document processing and fax products, including the infrastructure behind our AI and machine learning services. You will own how code gets from a pull request to production, how production stays healthy, and how the platform scales securely as our product catalog and AI workloads grow.

You will bring 6+ years of DevOps, site reliability, or platform engineering experience, use AI tools in your daily work, treat infrastructure as a product, and act as a technical lead who mentors other engineers.

This role can be up to 10% customer-facing, mainly escalations, connectivity and integration discussions, and security reviews.

Why join Documo?

- Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.

- Annual bonus program based on role and company performance.

- Annual performance reviews with merit increases.

- In-person company kick-off to connect, collaborate, and celebrate.

- Equity opportunities to grow with us.

- Flexible remote work that fits your life, plus flexible paid time off.

- Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).

- Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.

We celebrate differences. Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.

## About Documo

## Company Overview
- **One-liner**: Documo provides HIPAA-compliant cloud fax, AI-powered document automation, and intelligent document processing (IDP) for healthcare and other regulated industries.
- **Entity Type**: Private (Series B) – raised ~$29M total; latest round: Venture Round ($5M, June 2024)
- **Headquarters**: Wilmington, Delaware, United States (also remote-first for many roles)
- **Founded**: Conflicting reports – company website states 2017 [documo.com/about-us], LinkedIn states 2014 [linkedin.com/company/documocloud]
- **Founders**: Not publicly disclosed on the company website or LinkedIn

## Core Business
- **Primary industry**: Cloud document workflow automation for healthcare (HIPAA, SOC 2, PIPEDA compliance)
- **Target customers**: B2B – small providers to large enterprises in healthcare, government, and finance
- **Mission**: “Revolutionize the way businesses handle painful and inefficient document workflows” and achieve “complete data and document interoperability for healthcare”

## Products & Services
- **HIPAA-Compliant Cloud Fax**: Secure send/receive faxing with AES-256 encryption, TLS, 99.9% uptime, and 99.8% delivery rate.
- **Intelligent Document Processing (IDP)**: AI-powered OCR, data extraction, and classification to convert faxes/scans into searchable, structured data – delivered directly into EHRs or workflows.
- **Electronic Signatures (eSign)**: Integrated digital signatures within fax and document workflows.
- **Cloud Fax and IDP API**: Embed compliant fax and IDP features into third-party software.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of ~$29M (Series B led by Radian Capital in 2021/2022; Series A led by Arthur Ventures in 2020; Venture Round in June 2024; Debt financing from Bigfoot Capital in 2019)
- **Notable Investors/Partners**: Radian Capital (lead Series B), Arthur Ventures (lead Series A), Bigfoot Capital (debt)
- **Growth Signals**: Surpassed 1,000 customers in 2019; launched proprietary fax network in 2024; launched IDP and eSign in 2025; rated 4.8 on G2; headcount of 54 employees (LinkedIn, as of mid-2026)

## Competitive Advantages
- Built-in compliance (HIPAA, SOC 2 Type II, PIPEDA) – no need for customers to manage separately
- Proprietary fax network for reliability and speed (eliminates third-party dependency)
- AI-powered IDP that reduces manual document handling and accelerates patient care
- Strong security posture: AES-256 at rest, TLS in transit, comprehensive administrative/technical safeguards
- US-based customer support and high user satisfaction (eNPS 15 points above top decile for software companies)

## Strategic Focus
- Deepening healthcare document interoperability and reducing administrative burden
- Expanding IDP and eSign capabilities to solve broader workflow problems
- Scaling the platform through API integrations and strategic partnerships

## Why Work Here
- **Culture**: Collaborative, growth-oriented environment with a strong mission to impact healthcare. Employee eNPS ranks 15 points ahead of the top decile for software companies. Employee quote: “Best role I’ve ever had.”
- **Remote/Hybrid**: Remote-first for many roles (US-based); offices in Wilmington, DE.
- **Notable Perks**: Not detailed, but emphasis on professional growth, solving meaningful problems, and a supportive team (“take care of every single employee”).
- **Engineering Culture**: Focus on building secure, compliant, user-friendly document solutions with modern AI and cloud technologies.

## Sources
1. [Documo Homepage](https://www.documo.com/)
2. [Documo About Us](https://www.documo.com/about-us/)
3. [Documo Careers Page](https://www.documo.com/careers/)
4. [Documo LinkedIn](https://www.linkedin.com/company/documocloud)
5. [Documo Greenhouse Jobs](http://job-boards.greenhouse.io/documocareers)

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