---
title: 'Senior DevOps Engineer, Platform Infrastructure at Merciv'
canonical: 'https://feeny.ai/job/senior-devops-engineer-platform-infrastructure-merciv-new-york-cvmg7n5gw1wf'
type: 'job'
last_seen: '2026-09-10'
---

# Senior DevOps Engineer, Platform Infrastructure at Merciv

- **Company:** Merciv
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-08-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/merciv/5c99f130-fe72-4927-af6a-2471c75a45e8

## Job description

## About Merciv

Merciv is building the intelligence layer for enterprise commerce. We connect an organization's entire data landscape — internal systems, social signals, industry reports, consumer behavior — and surface the insights and automated workflows that used to take analysts weeks. We raised $14M in seed funding, spent two years in stealth building the right thing, and we're now launching publicly. Our platform already drives 8-figure gross margin improvements for some of the world's largest retailers. We're a lean, high-ownership team. If you want to see your work matter immediately, this is it.

## The Role

You'll own the infrastructure that keeps Merciv running at enterprise scale. You'll architect, build, and maintain the cloud systems that Fortune 500 retailers trust with their most critical data and decision-making. This is a hands-on, high-ownership role — you'll work closely with backend and ML engineers to ensure our platform is secure, scalable, and relentlessly reliable. We believe in GitOps, infrastructure as code, and building systems that let engineering teams move fast without breaking things. You'll be the person who makes that real.

## What You'll Do

- Architect and build secure, scalable cloud infrastructure using IaC (Terraform/Terragrunt) on AWS
- Design and maintain robust CI/CD pipelines; convert manual processes into automated, repeatable workflows
- Own production reliability — set up observability stacks, define SLI/SLOs, and lead incident response
- Implement and champion GitOps workflows for all infrastructure deployments
- Build compliance-ready infrastructure (SOC 2, GDPR) with IAM best practices and secrets management
- Optimize cloud costs while maintaining performance and reliability at scale
- Create developer tooling and documentation that accelerates engineering workflows across the team
- Mentor team members on DevOps best practices and guide infrastructure strategy

You May Be a Good Fit If

- You have 4–7+ years of industry experience with at least 4 years in hands-on DevOps/infrastructure roles
- You have 4+ years managing cloud infrastructure in production — AWS strongly preferred
- You have 2+ years of production Kubernetes experience (EKS preferred)
- You're deeply proficient in Terraform/Terragrunt and Infrastructure-as-Code principles
- You have strong scripting skills in Python and Bash — you automate everything you can
- You have experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar)
- You have a security-first mindset with experience implementing compliance frameworks
- Former technical founders are encouraged to apply — we care more about what you've built than how long you've been building

Bonus points for:

- Experience supporting ML/AI workloads and GPU infrastructure
- Familiarity with service mesh architectures and advanced networking
- Experience with multi-tenant enterprise SaaS infrastructure
- Background in cost optimization and FinOps practices

## How We're Different

Most AI platforms bolt intelligence onto existing workflows. We're building the intelligence layer from scratch — connecting every data source an enterprise touches and making it actionable in real time. The infrastructure you build here doesn't just support a product — it's what makes autonomous enterprise intelligence possible at scale.

## Why Merciv

- Our platform drives 8-figure gross margin improvements for the world's largest retailers — you'll see real impact fast
- Hard technical challenges at the intersection of agentic AI, distributed systems, and enterprise data
- Small team, massive surface area — you own what you build
- Competitive salary, meaningful equity, health/dental/vision, 401k, home office stipend, flexible PTO
- A culture built on craft, intellectual honesty, and real human connection

Interview Process

- Application reviewed by a human
- Intro call with our recruiting team
- Technical conversation with an infrastructure lead
- On-site — meet the team, work through a real problem

We Encourage You to Apply Strong candidates don't always meet every qualification listed. If you're excited about this problem space and have the infrastructure fundamentals, we'd rather talk to you than not. We're building a diverse team on purpose — different perspectives make the product and the company better. Logistics

- On-site in NYC, 3-5 days/week
- Visa sponsorship available
- Applications reviewed on a rolling basis

## About Merciv

## Company Overview
- **One-liner**: Merciv provides an enterprise consumer intelligence platform that connects internal knowledge with external consumer signals, syndicated research, and product context into one living, cited source of truth.
- **Entity Type**: Private (Seed stage; total funding $16.95M)
- **Headquarters**: New York, New York, United States (40 Broad St, New York, NY 10004)
- **Founded**: Conflicting reports — Built In lists 2022 [builtin.com](https://builtin.com/company/merciv), while other sources indicate 2025 [linkedin.com](https://www.linkedin.com/company/merciv). The founding timeline appears to relate to an earlier entity or rebranding.
- **Founders**: Shaia Erlbaum (Co-Founder, CEO) and Zander Arnold (COO, likely co-founder)

## Core Business
- **Primary industry**: Enterprise intelligence / consumer intelligence / AI-powered research platform
- **Target customers**: B2B – large enterprise brands with significant internal and syndicated research needs; also teams in marketing, strategy, product, and insights
- **Mission/purpose**: “One source of truth for your consumers” – enabling teams to make defensible decisions by synthesising internal and external data with cited outputs.

## Products & Services
- **Merciv Platform** (SaaS): An AI-native consumer intelligence platform that:
  - **Research**: Query internal PDFs, presentations, reports, datasets alongside social signals (Reddit, TikTok, X, Instagram, YouTube), Google Trends, syndicated research, and the open web – all with paragraph-level citations and confidence scoring.
  - **Analyze**: Run sentiment analysis, trend detection, competitive comparisons, and opportunity mapping in plain language.
  - **Deliver**: Generate board-ready PowerPoint, Word, and Excel outputs with citations, visualizations, and recommendations.
  - **Track**: Continuous monitoring of brands, competitors, categories, and consumers with sentiment tracking, competitive alerts, micro-trend detection, and prioritised alerts.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of **$16.95M** – comprised of a $3.0M round (Aug 2024) and a **$14.0M seed round** (Oct 2025) led by **AI x IA** [linkedin.com](https://www.linkedin.com/company/merciv)
- **Notable Investors/Partners**: AI x IA (lead investor in seed round); the platform integrates with 1,300+ connectors including syndicated research providers, Looker, Snowflake, Databricks, SAP, Shopify, etc.
- **Growth Signals**:
  - **Headcount growth**: 9 employees (as of mid-2026) with monthly growth of +40% and yearly growth of +100% [linkedin.com](https://www.linkedin.com/company/merciv)
  - **LinkedIn followers**: 623, up +19.6% month-over-month and +282.2% year-over-year [linkedin.com](https://www.linkedin.com/company/merciv)
  - **Open roles**: 5 active job postings (Senior Frontend Engineer, Full-Stack Engineer AI Platform, Senior Engineer Agentic Infrastructure, Senior DevOps Engineer Platform Infrastructure, Senior ML/AI Engineer Agentic Intelligence) with quarterly posting growth of +400% [linkedin.com](https://www.linkedin.com/company/merciv)
  - **SOC 2 Type II certified** and enterprise-ready with SSE, SCIM, MFA, and least-privilege access [merciv.com](https://www.merciv.com/enterprise)

## Competitive Advantages
- **Cited, auditable insights**: Every output includes paragraph-level citations, confidence scoring, and a complete audit trail – allowing traceability from source to recommendation.
- **Zero-training data policy**: Customer data is never used to train Merciv models or any third-party AI; each customer runs in a fully isolated tenant.
- **One unified layer**: Unlike social listening tools (Brandwatch, Sprinklr) that treat social as the whole picture, Merciv integrates internal research, syndicated reports, reviews, and the open web into a single source of truth.
- **Enterprise governance by default**: Permission-controlled access, SSO/SCIM, SOC 2 Type II, and a 24-hour breach response plan.

## Strategic Focus
- **Current priority**: Scaling the platform to serve large enterprise brands, expanding connectors and agentic infrastructure, and building out the engineering team (visible in open roles for agentic intelligence, platform infrastructure, and AI).
- **Direction for growth**: Deepening the “living source of truth” concept with proactive monitoring, predictive foresight, and seamless integration with existing enterprise data stacks.

## Why Work Here
- **Engineering culture**: Small, high-growth team (9 people) with a strong technical core (4 in engineering, 1 in design); open roles span frontend, full-stack, AI/ML, DevOps, and agentic infrastructure.
- **Work environment**: Hybrid workspace (based in New York City); some roles described as “in-office” – likely expectation of regular in-person collaboration at the New York HQ.
- **Notable perks/context**: Building an enterprise intelligence platform from the ground up; direct impact on product direction; opportunity to work on cutting-edge AI agent infrastructure with a strict data privacy stance.
- **Executive team**: Co-founders Shaia Erlbaum (CEO) and Zander Arnold (COO) involved day-to-day; recent departure of founding product engineer Jared Scheib (Apr 2026) suggests normal startup churn.

## Sources
1. [merciv.com](https://www.merciv.com/) – Company homepage and product description
2. [linkedin.com](https://www.linkedin.com/company/merciv) – Company LinkedIn (employees, funding, recent departures)
3. [builtin.com](https://builtin.com/company/merciv) – Built In company profile (founding year, office location, perks)
4. [merciv.com/enterprise](https://www.merciv.com/enterprise) – Enterprise security and integration details
5. [jobs.ashbyhq.com/merciv](https://jobs.ashbyhq.com/merciv) – Official careers page (job listings)

## Other roles at Merciv

- [Brand Designer](https://feeny.ai/job/brand-designer-merciv-new-york-wqvm4yafgzbq) — New York, NY
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-merciv-new-york-n1gjv6s2atmd) — New York, NY
- [Marketing Manager](https://feeny.ai/job/marketing-manager-merciv-new-york-ky594z8zvaz7) — New York, NY
- [Senior Frontend Engineer](https://feeny.ai/job/senior-frontend-engineer-merciv-new-york-dq2mtyfv8xtn) — New York, NY
- [Senior ML/AI Engineer, Agentic Intelligence](https://feeny.ai/job/senior-ml-ai-engineer-agentic-intelligence-merciv-new-york-gfw0zbg25ryq) — New York, NY
- [Senior Engineer, Agentic Infrastructure](https://feeny.ai/job/senior-engineer-agentic-infrastructure-merciv-new-york-pef7mgd93r70) — New York, NY
- [Full-Stack Engineer, AI Platform](https://feeny.ai/job/full-stack-engineer-ai-platform-merciv-new-york-gapq26a1rpye) — New York, NY