--- title: 'Senior DevOps Support Engineer at Buildkite' canonical: 'https://feeny.ai/job/senior-devops-support-engineer-buildkite-united-kingdom-ireland-or-1wefbqzv6se7' type: 'job' last_seen: '2026-09-10' --- # Senior DevOps Support Engineer at Buildkite - **Company:** Buildkite - **Location:** United Kingdom Ireland OR, Poland - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/buildkite/jobs/5415583008 ## Job description ## About Buildkite Buildkite's CI platform is trusted by the world's leading engineering teams, helping ship software used by more than 1 billion people every day. Companies including Canva, Meta, Mistral AI, and NVIDIA rely on Buildkite to run builds, tests, and deployments on their infrastructure, ours, or both - giving them the speed, reliability, and flexibility to ship with confidence. ## About the Role This is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams. This role is remote and requires someone to be located in the UK, Ireland or Poland. You'll work five days a week, 9:00 AM–5:00 PM local time, including both Saturday and Sunday. Your other three days are flexible — we'll agree on a set schedule together when you join. ## What You'll Do - Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers - Provide support through Slack, Zoom, Email, Plain, and Community Forum - Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience - Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions - Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities - Publish documentation updates and proactive communications that improve the customer journey - Act as a voice for customers, ensuring their feedback shapes internal product and process improvements - Own and improve support workflows, simplifying how the team operates and delivers - Share learnings from customer work to strengthen alignment with Product and Engineering - Mentor peers and foster an inclusive, supportive environment within the team This Is You If You Have... - Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience - Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang - DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes - Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions - Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements - Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments ## Benefits - 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you to be at your best and time off is a part of that. - An ongoing remote-work allowance to help you do your best work — we want you to have everything you need, from great wifi to wellness options that are right for you. - Retirement and health coverage (based on your region) — build towards your future, your way. - 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life changing and we’re committed to supporting you and your family through it. - Confidential EAP & mental health support — sometimes life gets hard. You should be able to access the resources and support you need. - Support for learning and growth — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery. - Flexibility to work from anywhere in the world for up to 6 weeks a year — great work doesn’t have to happen from one desk. Exact benefits may vary slightly by country. We'll walk through the specifics for your location. 🌈 Equal Opportunity Employer At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com. ## About Buildkite ## Company Overview - **One-liner**: Buildkite provides a hybrid-cloud continuous integration (CI) and delivery platform that runs on customer-owned infrastructure, enabling fast, secure, and scalable software delivery. - **Entity Type**: Private (Series B) - **Headquarters**: Melbourne, Australia - **Founded**: 2013 - **Founders**: Keith Pitt, Tim Lucas, Lachlan Donald ## Core Business - Primary industry/industries: Developer Tools (CI/CD), DevOps, Software Delivery - Target customers: B2B, serving engineering teams from startups to large enterprises (including OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block, Slack, Boston Dynamics, Reddit) - Mission or purpose statement: "Unblock developer innovation across the globe." ## Products & Services - **[Buildkite Pipelines]**: A hybrid CI/CD platform where the control plane runs in the cloud but build agents execute on the customer’s own infrastructure. Offers unlimited parallelism, dynamic pipelines, wait/block/trigger steps, LLM integrations, and conditional logic for complete workflow control. - **[Buildkite Test Engine]**: A test analytics product that provides intelligent test splitting, performance insights, and real-time flaky test isolation to reduce wait times on slow test suites. - **[Buildkite Package Registries]**: Native package and artifact management (acquired via Packagecloud in 2023) to secure the software supply chain and accelerate builds/deployments across any ecosystem. - **[Buildkite Mobile Delivery Cloud]**: A preconfigured environment for accelerating mobile app deployment. - **[Buildkite MCP Server]**: Connects AI tools to pipeline data with precision log access and token optimization. - **[Agentic Workflow Components]**: Flexible components for building AI-powered workflows with complete control, including Universal Pipeline Triggers and flaky test routing to AI agents. ## Market Standing - **Valuation**: Over $200 million (as of CEO transition announcement, 2023/2024) - **Key Metric**: Total Funding of $41.7M (Series A: $28M led by OpenView with General Catalyst in 2020; Series B: $31M led by OneVentures and AirTree in 2022; plus earlier seed/angel rounds) - **Annual Revenue**: Approximately $30.4M (LinkedIn estimate) - **Notable Investors/Partners**: OpenView, General Catalyst, OneVentures, AirTree Ventures - **Growth Signals**: - Supports over 60,000 users from leading global software organizations. - Customers include OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block, Slack, Boston Dynamics, and Reddit. - In 2023, acquired Packagecloud to extend into native package and artifact management. - Headcount of 115 employees (as of mid-2025), with +3.6% monthly workforce growth and +22.6% yearly LinkedIn follower growth. - Reddit cut mobile CI build times by up to 50% using Buildkite; Rippling reduced CI/CD costs by 50% using AWS Spot Instances with Buildkite. ## Competitive Advantages - **Hybrid Architecture**: A unique "control plane in the cloud, agents on customer infrastructure" model that offers flexibility and security, aging into a prescient position as competitors moved to fully managed, prescriptive runtimes. - **Composability & Flexibility**: Provides "composable primitives" rather than a rigid platform, allowing teams to build workflows their way. - **Performance**: Massive parallelization capabilities, with top 1,000 pipelines seeing a 90% reduction in build times (saving over 18,000 years of developer time in 2023). - **Trusted by Tech Giants**: Serves some of the most demanding engineering organizations in the world (OpenAI, Anthropic, Uber, Airbnb, Canva, Shopify, Block). ## Strategic Focus - **AI-Native Workflows**: Deepening AI integrations with MCP servers, LLM connectors, and agentic workflow components to meet the demands of AI-led development. - **Platform Expansion**: Growing beyond core CI into test analytics, package management, and mobile delivery to become a comprehensive Scale-Out Delivery Platform. - **Scaling the Team**: Actively hiring across engineering (Platform, ML, Security), sales, customer success, and developer relations, with a focus on senior and staff-level roles. - **Global Reach**: Operating in 8 countries (Australia, United States, New Zealand, Canada, United Kingdom, Ukraine, Germany, Japan) with a fully remote team. ## Why Work Here - **Remote-first since 2013**: A globally distributed team working from over 60 cities. No set office hours; flexible schedules to accommodate life commitments. - **Small Team, Global Impact**: Emphasizes that small teams can achieve big things, with every employee being an important part of the company. - **Growth Opportunities**: In a growing company (115 employees), employees work on a wide range of projects and ship work that directly impacts customers. - **Engineering Culture**: Deeply technical, customer-first philosophy. The company values "Empower others," "Maintain momentum," and "Community." Trust is a core principle—teams get context and direction, then are trusted to make decisions. - **Notable Perks**: Flexible work hours, ability to work from home, co-working spaces, or cat cafés. The interview process includes a "Craft Interview" focusing on productivity, team player, customer obsession, and curiosity. - **Current Open Roles** (as of mid-2025): Engineering Manager - Platform, Escalations Engineer, Staff ML Engineer, Staff Security Engineer, VP of Engineering - Product, Senior Community Engineer, Staff Developer Relations Engineer, Staff Customer Success Manager, Technical Account Manager, Account Executive, Brand roles, and more. ## Sources 1. [Buildkite About Page](https://buildkite.com/about/company/) 2. [Buildkite Careers Page](https://buildkite.com/about/careers/) 3. [Buildkite Product Page](https://www.buildkite.com/) 4. [Buildkite LinkedIn Profile](https://au.linkedin.com/company/buildkite) 5. 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