--- title: 'Senior Digital Tipping Product Manager at Canary Technologies Corp' canonical: 'https://feeny.ai/job/senior-digital-tipping-product-manager-canary-technologies-corp-new-york-cd72ekxhcr56' type: 'job' last_seen: '2026-10-30' --- # Senior Digital Tipping Product Manager at Canary Technologies Corp - **Company:** Canary Technologies Corp - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-30 - **Apply:** https://jobs.lever.co/canarytechnologies/e1e6788c-50b8-4b5f-a48d-5da2d135d40e ## Job description ## About Us Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. Come join us! Let’s shape the future of hospitality together. ## About the Role We’re looking for a Senior Product Manager to drive Canary’s Digital Tipping product, the award-winning platform that lets hotel guests tip and thank staff from their phones. Housekeepers, valets, bell staff and others have long missed out on tips because guests no longer carry cash. Digital Tipping changes that and puts meaningful income and recognition in the hands of the people who make hotel stays great. Tip volume has more than tripled year over year, and we’ve been named Best Digital Tipping Solution in the HotelTechAwards three years running. This role sits where guest experience, payments and workforce systems meet. A guest scans a QR code or taps a link and tips in seconds. Behind that moment, money has to move accurately and in compliance. It has to reach staff through digital wallets, bank accounts or payroll, and it has to stay in sync with the HR and payroll systems that hotels and management companies run on. Working closely with Product leadership, you’ll own the roadmap and delivery across that loop, from the guest’s first tap to the payout in a staff member’s account. ## What You’ll Do - Own the roadmap and day-to-day execution for Digital Tipping, in partnership with Product leadership, across the guest tipping experience, staff onboarding and wallets, payouts, and hotel admin and reporting. - Drive payments and money-movement work with engineering and finance: payout partner integrations, wallet funding and reconciliation, ledger accuracy, fees, and tax and compliance reporting (e.g., IRS tip reporting, PCI). - Ship and improve HR and payroll integrations (e.g., UKG, Workday, Dayforce), helping move bespoke enterprise integrations toward repeatable, self-serve capabilities. - Partner with customer success and sales on enterprise rollouts with hotel brands and management companies, including brand-app integrations, brand standards and complex staffing models such as contract workers. - Run initiatives and experiments to grow adoption and tip volume: staff setup completion, scan-to-tip conversion, and guest touchpoints in use (QR, SMS, email, checkout, brand apps). - Track and report on the product’s key metrics, including tip volume, conversion, staff activation, payout reliability and support volume, and use the data to inform priorities. - Write clear requirements and work daily with engineering and design to ship high-quality features, while keeping finance, legal and go-to-market teams aligned on launches. - Identify and fix sources of operational friction and support load so the product scales without adding manual work. - Conduct research with guests, hotel staff, finance and HR teams, and hotel leadership to understand their needs and the regulations around tipping. ## What We’re Looking For - 5+ years of product management experience, including owning a product area or major features with measurable business impact. - Experience with payments, fintech, payroll or HR tech, such as money movement, payouts, ledgers and reconciliation, or compliance-heavy products. - Experience shipping integrations with third-party platforms; HRIS or payroll integrations a strong plus. - Comfort working with enterprise customers and cross-functional stakeholders, and good judgment about when a custom request belongs in the core product. - Strong analytical skills: you’re comfortable defining metrics, pulling and analyzing data yourself, and using it to make decisions. - Clear written and verbal communication, with the ability to keep engineering, finance, legal and go-to-market partners aligned. - Ability to manage several projects at once and prioritize in a fast-paced environment. - Nice to have: hospitality or frontline-workforce experience, or experience with B2B2C products serving businesses, their employees and consumers at once. ## Compensation Target cash compensation ranges from $165,000-$200,000 including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. ## Perks & Benefits We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock: Time Off Unlimited PTO: Take the time you need to truly rest and recharge. Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend. Birthday Holiday: A dedicated day off to celebrate you! Travel & Office Flexibility Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs. Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay. Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. Growth & Community Self Improvement Club: A monthly budget to help you smash your personal goals. Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection. Referral Program: Help us grow the flock and score a cash bonus for successful hires. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. ## About Canary Technologies Corp ## Company Overview - **One-liner**: Canary Technologies provides an AI-powered Guest Management Platform that modernizes hotel operations, enhances guest experiences, and drives revenue for hotels, resorts, and lodging properties worldwide. - **Entity Type**: Private (Series D funding) - **Headquarters**: San Francisco, CA, USA (with additional offices in New York, NY, and globally) - **Founded**: 2017 - **Founders**: Harman Singh Narula and SJ Sawhney ## Core Business - **Primary industry**: Hospitality technology (hotel tech) - **Target customers**: B2B – hotels, resorts, and lodging properties of all sizes, from independent hotels to global chains (e.g., Marriott, Four Seasons, Choice Hotels, Wyndham) - **Mission**: “To modernize the hotel tech stack” and “help hoteliers thrive by creating the most innovative software solutions.” ## Products & Services - **[Guest Management Platform]**: A centralized digital platform covering the entire guest journey from booking to checkout. Includes digital check-in/out, contactless payment, AI-driven voice bot, guest messaging, and upselling tools. Type: SaaS. - **[Canary AI]**: The company’s proprietary artificial intelligence model built specifically for hotels, powering automation, voice interactions, and operational insights. Type: AI/ML engine. - **[Integrations & API]**: Native integrations with all major Property Management Systems (PMS), CRMs, payment providers, and other hotel operations tools. Type: API/platform. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Annual Revenue of $45M (per LinkedIn); Total Funding of $177.1M across 7 rounds - **Notable Investors/Partners**: Insight Partners (led Series C, $50M, June 2024), Brighton Park Capital (led Series D, $80M, July 2025). Other investors include F-Prime Capital, Sands Capital, and more. - **Growth Signals**: - Trusted by over 20,000 hotels in 125+ countries - Headcount grew 87.4% YoY to 307 employees (as of mid-2025) - Won HotelTechAwards for Best Guest Experience Platform (2024, 2025, 2026) and Best Hotel Voice Bot & Call Center Software (2026) - Recognized by Fast Company’s Most Innovative Companies and Deloitte Fast 500 ## Competitive Advantages - **Purpose-built for hospitality**: Platform is 100% focused on hotel needs, unlike generic property management tools. - **AI-first approach**: Canary AI is the most advanced hotel-specific AI model, enabling automation and personalization at scale. - **Deep integration ecosystem**: Works natively with all major PMS providers, reducing friction for hoteliers. - **Award-winning user experience**: Consistently ranked #1 by HotelTechReport for Guest Experience Platform. - **Global reach & brand trust**: Already deployed at top-tier hotel brands (Marriott, Four Seasons, InterContinental, etc.). ## Strategic Focus - **Agentic hotel operations**: Leveraging AI to automate workflows so staff can focus on guest service rather than screens. - **Product expansion**: Developing new tools for digital guest journey, voice AI, and physical access (e.g., Lead Physical Access Engineer role). - **Global scaling**: Opening offices in EMEA and expanding remote team presence across 33 countries. - **Consolidation of hotel tech**: Helping hotels replace multiple point solutions with a single, integrated platform. ## Why Work Here - **Fast-growing environment**: 87% headcount growth in the past year, offering rapid career advancement and impactful projects. - **Remote/hybrid flexibility**: Roles are available as fully remote (e.g., Customer Success Manager, EMEA) or hybrid (New York, San Francisco, Dallas). - **Culture & perks**: - Travel stipend for stays at Canary-powered hotels - Training and career development programs - Regular team-building events - Kitchen stocked with snacks and coffee - Internal promotions from within - **Global & diverse team**: Employees across 33 countries with a strong sense of mission and hospitality values. - **Meaningful mission**: Directly improve the experience of hotel staff and guests, making a tangible impact on the hospitality industry. ## Sources 1. [canarytechnologies.com](https://www.canarytechnologies.com/company) – Company overview, founders, awards, mission 2. [canarytechnologies.com](https://www.canarytechnologies.com/?r=0) – Homepage, AI/agentic operations, trusted by 20,000 hotels 3. [jobs.lever.co](https://jobs.lever.co/canarytechnologies) – Careers page, open roles, remote/hybrid policy, culture 4. [linkedin.com](https://www.linkedin.com/company/canarytech) – Financials (revenue, funding, headcount), employee count, reviews, latest funding rounds ## Other roles at Canary Technologies Corp - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-canary-technologies-corp-latin-america-8ygd366p8z1s) — Latin America - [Sales Development Representative (French Speaking)](https://feeny.ai/job/sales-development-representative-french-speaking-canary-technologies-corp-tw4y2pb0b4py) — Barcelona, Spain - [Sales Development Representative (Singapore Working Hours)](https://feeny.ai/job/sales-development-representative-singapore-working-hours-canary-technologies-jhr0hv3j41vd) — Philippines - [Hardware Program Manager](https://feeny.ai/job/hardware-program-manager-canary-technologies-corp-new-york-c978hx17qsar) — New York, NY - [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-canary-technologies-corp-dallas-g5ggax9txyb6) — Dallas, TX - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-canary-technologies-corp-new-york-7nh6js77kt7k) — New York, NY - [Senior Voice Software Engineer](https://feeny.ai/job/senior-voice-software-engineer-canary-technologies-corp-latin-america-ksn0vf1g3z49) — Latin America - [Kiosk Implementation Specialist](https://feeny.ai/job/kiosk-implementation-specialist-canary-technologies-corp-london-qrvmj04xdr93) — London, United Kingdom - [Sales Development Representative (US Working Hours)](https://feeny.ai/job/sales-development-representative-us-working-hours-canary-technologies-corp-4syppnahfecd) — Philippines - [Lead Security Engineer](https://feeny.ai/job/lead-security-engineer-canary-technologies-corp-united-states-vkcdn1g5kbe9) — United States