--- title: 'Senior Director, Account Management at BlackSky' canonical: 'https://feeny.ai/job/senior-director-account-management-blacksky-herndon-wh9s19pw898g' type: 'job' last_seen: '2026-09-15' --- # Senior Director, Account Management at BlackSky - **Company:** BlackSky - **Location:** Herndon, VA - **Work type:** onsite - **Posted:** 2026-05-06 - **Last confirmed live:** 2026-09-15 - **Apply:** https://boards.greenhouse.io/blacksky/jobs/8531289002?gh_jid=8531289002 ## Job description Senior Director, Account Management About Us: BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun. The Senior Director, Account Management is responsible for driving world-class customer experience, retention, and growth across a set of customers supported by the Account Management team. This role will define the operational strategy, build global high-performing teams, optimize the customer journey, and partner with Sales, Product, and Engineering leadership to ensure customers receive maximum value from BlackSky’s unique real-time intelligence capabilities. We have a strong preference for candidates local to our Herndon, VA office but are open to strong remote candidates within the US. Responsibilities: - Lead and scale multidisciplinary customer-facing organizations globally. - Develop operational processes, KPIs, and performance dashboards that measure satisfaction and drive improvements. - Recruit, mentor, and develop customer-centric teams across multiple regions. - Build and maintain trusted relationships with domestic and international government and commercial customers. - Lead complex, high-touch, technical customer engagements with long lifecycle demands. - Communicate effectively with executive-level and technical stakeholders. - Drive strategies that maximize customer retention, recurring revenue, and account expansion. - Build customer health metrics and forecasting models to track experience, usage, and growth potential. - Partner closely with Sales and Business Development to ensure seamless customer success and expansion. - Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence solutions to customer needs. - Guide discussions on SLAs, data delivery, system integrations, and operational workflows. - Translate complex technical concepts to support decision-making for non-technical audiences. - Design and optimize onboarding, support, and retention processes across the full customer lifecycle. - Lead incident management, service reliability, and quality assurance initiatives. - Map and enhance the end-to-end customer journey for efficiency and satisfaction. - Translate BlackSky’s corporate vision into a cohesive customer operations strategy. - Provide insights and customer intelligence that guide product prioritization and roadmap evolution. - Work closely with Sales, Product, Engineering, Marketing, and Executive Teams to support strategic priorities. - Represent Account Management in presentations to leadership, partners, and government stakeholders. - Lead transformation efforts in rapidly evolving environments. - Implement new structures, processes, and systems to support long-term scale. - Drive modernization initiatives that elevate the customer experience and operational effectiveness. - Other responsibilities as assigned. Success Metrics - Customer satisfaction and NPS improvements. - Customer retention and renewal rates. - Account expansion and usage growth. - Time-to-value and onboarding efficiency. - Operational reliability and incident reduction. - Performance of customer-facing team. - Adoption and impact of operational processes and tools. Required Experience & Qualifications - Bachelor’s degree in business or related field. - At least 15 years of total professional experience with a minimum of 10 years leading customer-facing teams. - Minimum of six years in the geospatial, remote sensing or space sector. - Proven experience scaling global customer facing teams. - Strong operational, analytical, and strategic planning capabilities. - Experience with complex technical or government customer engagements. - Excellent communication and executive stakeholder management skills. Travel Requirements - Domestic and international travel as required (typically 15-20%) to support customer engagements, team activities, and executive meetings. Work Environment - Fast-paced, high-growth technology and space industry environment. - Strong emphasis on cross-functional collaboration and remote teamwork. - Ability to work across multiple time zones and global teams. - Flexible work location depending on organizational needs. Life at BlackSky for full-time, US-based, benefits eligible employees includes: - Medical, dental, vision, disability, group term life and AD&D, voluntary life and AD&D insurance - BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses! - 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more - 401(k) pre-tax and Roth deferral options with employer match - Flexible Spending Accounts - Employee Stock Purchase Program - Employee Assistance and Travel Assistance Programs - Employer matching donations - Professional development - Mac or PC? Your choice! - Awesome swag The anticipated salary range for candidates is $200,000-$225,000 per year in addition to bonus eligibility. The final compensation package offered to a successful candidate will be dependent on specific background and education. BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. #LI-Hybrid EEO/Pay Transparency Statements: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf ## About BlackSky ## Company Overview - **One-liner**: BlackSky is a real-time, space-based intelligence company that delivers on-demand, high-frequency satellite imagery, analytics, and monitoring of critical global locations, assets, and events. - **Entity Type**: Public (NYSE: BKSY) - **Headquarters**: Herndon, Virginia, USA (with a satellite manufacturing facility in Tukwila, Washington) - **Founded**: 2013 (as BlackSky Global, a spin-off from Spaceflight Industries) - **Founders**: Brian E. Bjelde, Nick Merski, and Jordan Tate ## Core Business - **Primary industry**: Earth Observation / Space-based Intelligence / Geospatial Intelligence (GEOINT) - **Target customers**: B2B, primarily serving government defense and intelligence agencies (US and international), along with commercial enterprises in sectors like maritime, energy, and infrastructure. - **Mission or purpose statement**: To dramatically accelerate Earth observation from space for real-time monitoring. BlackSky enables customers to see, understand, and anticipate change for a decisive strategic advantage. ## Products & Services - **BlackSky Spectra®**: The company’s core software platform. It is a purpose-built, space-based intelligence platform for dynamic monitoring. It integrates tasking, collection, and AI-driven analytics to deliver actionable insights (e.g., object detection, change monitoring) in under 90 minutes on average. *Type*: SaaS / Analytics Platform. - **Satellite Constellation (Gen-2 & Gen-3)**: BlackSky owns and operates a proprietary fleet of high-resolution satellites in low Earth orbit (LEO). The Gen-3 constellation, launched in 2025, is designed to be the world’s largest very high-resolution constellation by end of 2026. This provides high-revisit, low-latency tasking and data collection. *Type*: Hardware (Spacecraft) / Data Service. - **BlackSky Assured**: A subscription-based service offering dedicated, prioritized access to satellite tasking and data for persistent monitoring of specific areas of interest. *Type*: Service / Subscription. - **BlackSky On-Demand**: A flexible, worldwide tasking service for ad-hoc intelligence needs. *Type*: Service. - **Third-party Data Integration**: Through Spectra, users can access and analyze data from third-party satellite partners, creating a “virtual constellation.” *Type*: Platform Feature. ## Market Standing - **Valuation/Market Cap**: Market cap is approximately $350–$400 million (as of mid-2026, subject to market fluctuations). *Source*: Public market data. - **Key Metric**: As a public company, annual revenue is reported. For 2025, BlackSky reported revenue of approximately $107 million (a year-over-year increase of 35%). *Source*: BlackSky 2025 Annual Report (SEC 10-K). - **Notable Investors/Partners**: Key institutional investors include entities like Neuberger Berman and AWM Investment Company. Strategic partners include government clients (e.g., U.S. National Reconnaissance Office, U.S. Space Force, international defense ministries) and commercial platform partners. - **Growth Signals**: - **Gen-3 Constellation Deployment**: Rapidly scaling its next-generation satellite fleet, with four Gen-3 satellites already operational. - **International Expansion**: Signed a new eight-figure international contract in March 2026 for “accelerated delivery of Gen-3 sovereign space-based intelligence solution.” - **Revenue Growth**: 35% revenue growth in 2025, demonstrating strong market demand. - **New Contract Wins**: Multiple seven-figure contracts announced in early 2026 for “Assured” services with international defense customers. ## Competitive Advantages - **Vertically Integrated Model**: BlackSky designs, manufactures, and operates its own satellites (in Tukwila, WA) and owns its software platform (Spectra). This end-to-end control allows for rapid iteration, cost optimization, and a tightly integrated hardware-software system. - **Speed & Low Latency**: The company is built on a culture of speed. Its platform delivers imagery and analytics in under 90 minutes on average, a key differentiator for time-sensitive defense and intelligence missions. - **AI-Powered Analytics**: BlackSky Spectra incorporates automated detection and classification models for vessels, aircraft, and vehicles, turning raw imagery into actionable intelligence at scale, freeing human analysts for higher-level tasks. - **First-of-its-Kind Platform**: BlackSky is recognized as the only purpose-built, real-time space-based intelligence platform that seamlessly combines tasking, collection, and analytics. ## Strategic Focus - **Scaling the Gen-3 Constellation**: The primary strategic focus is on deploying the Gen-3 satellite fleet to achieve the world’s largest very high-resolution constellation, dramatically increasing capacity, revisit rates, and image quality. - **Deepening Government & Defense Relationships**: Targeting larger, multi-year contracts with both U.S. and allied international defense and intelligence agencies, particularly for the “Assured” subscription model which provides predictable recurring revenue. - **Expanding Commercial Vertical Markets**: Growing adoption in commercial sectors (e.g., supply chain monitoring, infrastructure security, insurance) by demonstrating the value of time-sensitive, AI-driven intelligence. - **AI & Automation Leadership**: Continuing to invest heavily in AI and machine learning capabilities within Spectra to automate more of the intelligence workflow and maintain a technological edge. ## Why Work Here - **Mission-Driven Impact**: Employees directly contribute to global security and situational awareness. The company states its work provides “global impact” by supporting real-world operations for national security and disaster response. - **Rapid Growth & Professional Development**: As a fast-growing, public company scaling its satellite constellation, BlackSky offers significant opportunities for advancement and responsibility, particularly in engineering, operations, and data science. - **Culture of Speed & Innovation**: The company emphasizes a lean, innovative culture where employees work alongside “bright and passionate people” on cutting-edge space technology challenges. The culture is described as one of tremendous professional growth. - **Work-Life Balance**: Employee testimonials on the careers page specifically highlight “healthy work-life balance” as a key reason they enjoy working at BlackSky. - **Workplace Policy**: The company is headquartered in Herndon, VA, with its satellite manufacturing facility in Tukwila, WA. Many roles (especially engineering) appear to be hybrid or on-site given the nature of the hardware and operations work. The careers page lists roles like Staff Engineer, Constellation Systems; Manager, People & Culture; and UX Designer, suggesting a mix of technical and corporate functions. *Source*: [BlackSky Careers Page](https://blacksky.com/company/careers/). ## Sources 1. [BlackSky Official Website](https://blacksky.com/) 2. [BlackSky Company Page](https://blacksky.com/company/) 3. [BlackSky Technology Page](https://blacksky.com/technology/) 4. [BlackSky Investor Relations](https://ir.blacksky.com/overview/default.aspx) 5. [BlackSky Careers Page](https://blacksky.com/company/careers/) ## Other roles at BlackSky - [Senior Business Intelligence Analyst](https://feeny.ai/job/senior-business-intelligence-analyst-blacksky-herndon-mddrs9vyedry) — Herndon, VA - [Executive Operations Coordinator](https://feeny.ai/job/executive-operations-coordinator-blacksky-herndon-t64x7r3xdzyc) — Herndon, VA - [Director, Business Development, Europe](https://feeny.ai/job/director-business-development-europe-blacksky-united-kingdom-europe-jsvyc80dfh5h) — United Kingdom / Europe - [Paralegal](https://feeny.ai/job/paralegal-blacksky-herndon-y5w4eq3adaf9) — Herndon, VA - [Accounting Manager](https://feeny.ai/job/accounting-manager-blacksky-herndon-pvmf1425pvjk) — Herndon, VA - [Assembly, Integration & Test (AI&T) Technician](https://feeny.ai/job/assembly-integration-test-ai-t-technician-blacksky-tukwila-gmgxc1sy6v33) — Tukwila, WA - [Senior Program Manager, Payload and Space Systems](https://feeny.ai/job/senior-program-manager-payload-and-space-systems-blacksky-seattle-6srssrd04mqk) — Seattle, WA - [Principal Space Systems Research and Development Engineer](https://feeny.ai/job/principal-space-systems-research-and-development-engineer-blacksky-herndon-3hh86tznnvb5) — Herndon, VA - [Product Insights, Software Engineering Manager](https://feeny.ai/job/product-insights-software-engineering-manager-blacksky-seattle-7134absdwb3f) — Seattle, WA / Herndon, VA - [Assembly, Integration & Test (AI&T) Engineer](https://feeny.ai/job/assembly-integration-test-ai-t-engineer-blacksky-tukwila-1bgmdnwvpsz9) — Tukwila, WA