--- title: 'Senior Director, ANZ Sales at Klaviyo' canonical: 'https://feeny.ai/job/senior-director-anz-sales-klaviyo-sydney-r6s8bnt1fqzq' type: 'job' last_seen: '2026-09-17' --- # Senior Director, ANZ Sales at Klaviyo - **Company:** Klaviyo - **Location:** Sydney, Australia - **Compensation:** $280k–$420k - **Posted:** 2026-09-17 - **Last confirmed live:** 2026-09-17 - **Apply:** https://www.klaviyo.com/careers/jobs/7985568003?gh_jid=7985568003 ## Job description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny. ## Role Overview Klaviyo is consolidating its Australia and New Zealand sales business under a single country leader. This is a newly shaped role: one leader accountable for the entire ANZ number across both Commercial and Enterprise, based in Sydney, reporting to the APAC Managing Director. ANZ is currently the region's largest team and market. We are looking for someone who has personally taken a sales and supporting functions organisation from good to great — and who can tell us exactly how, including the key decisions they made and when. The role also carries the senior Klaviyo presence in the Australian market: partner and agency relationships, executive sponsorship on major customers, and site culture. This is not a BAU mandate, if you want a business with real headroom, a strong front line already in place, and a mandate to build and fix what's needed to scale and win, this may be the right opportunity for you. ## What You'll Do Own the ANZ Number - Full accountability for ANZ revenue across Commercial and Enterprise - Lead front-line sales managers and their teams - Lead the sales organisation to deliver on the growth potential of the ANZ market. Own customer acquisition and growth, team culture, pipeline health and forecast across segments and route to market, and be able to deliver results and “know the score” in detail. Diagnose and Fix Performance - Establish quickly and honestly whats needed for growth - Act on the diagnosis, including making decisions in the first 90 days - Raise the performance bar visibly, and hold it when it's uncomfortable - Remove obstacles and be able to roll up your sleeves and get into deals when necessary, building capability in the team as your core priority. - Distinguish between problems a leader can fix and problems that need a broader conversation — and escalate the second kind early Build and Develop the Leadership Layer - Coach and develop front-line managers to be world class in their craft and inspire their creativity and results - Hire, develop and retain best-in-class sellers; create real career paths and succession depth - Set a high bar for talent and act on the gap between the bar and reality - Model Klaviyo's values in how you lead, especially when the pressure is on - Model our “win as one” cross functional spirit. Building trust and collaboration across the entire team. Bring Operating Rigour - Install and hold weekly cadences — pipeline inspection, forecast, deal review, 1:1s — that are consistent enough that problems surface early - Use data as the primary instrument, combined with instinct. Know the score - distribution, coverage trend, tenure cohorts and win/loss reasons - Partner with Ops to strengthen the reporting and operating systems currently being built out - Drive a culture of being meticulous in your craft across the organisation - Put AI and automation as core capabilities of how the team works Represent Klaviyo in ANZ - Senior Klaviyo presence in market: agency and partner relationships, events, and community engagement - Executive sponsorship on the region's most significant customers and deals - Own site culture in Sydney — the person the team looks to, and the person the market sees Work Across the Business - Partner closely with Marketing, Partnerships, Business Development, Solution Engineering, Enablement, RevOps, Product and Customer Success to drive ANZ growth - Influence regional and global GTM strategy and investment decisions with evidence from the market - Collaborate with the Asia sales leaders as peers within one APAC business - Represent the APAC regions priorities as a senior member of the APAC Leadership team ## Who You Are Required - A demonstrated builder and fixer. You have personally taken a sales team or organisation through a performance step change. You can name what you diagnosed, what you changed, when, and what the numbers looked like before and after.. - 8+ years leading sales teams, including leading leaders — managing front-line managers, not just ICs - Commercial-motion native. Deep fluency in velocity, cadence, activity discipline and ramp rigour. This business is majority Commercial; this role needs depth in the high velocity and capacity driven mechanics of the commercial/SMB segments. - Credible across both segments. You can lead an Enterprise deal review and coach a manager on it — MEDDPICC or an equivalent large account strategic sales methodology as well as a high velocity sales motion in the Commercial segment. - Sydney-based or genuinely relocating. In-market presence is a requirement of the role, leading from the front and building culture in our offices and rituals. - Data-led operator. Metrics drive your decisions and you can show which ones and why - Willing to make decisions with intentionality and to be accountable on having made them - Comfortable in collaboration. Our culture is intentionally about winning together. We invite inspection and deep collaboration both within the reporting lines and across functions. - Strong SaaS sales economics — forecasting, pipeline management, segmentation, coverage - Proficient with Salesforce and a modern stack (Gong, Clay or similar) and deliberate about making these part of the everyday workflow. Soft Skills - Clear, confident communicator with genuine executive presence — internally and in front of customers - Structured, analytical and decisive under pressure - High energy but calm under pressure. This business needs a bringer of energy with steadiness - High ownership over annual and quarterly planning - Curious, adaptable, biased toward action ## Nice to Have - ANZ market depth — you know the retail and e-commerce landscape and the agency ecosystem - MarTech, e-commerce or PLG-adjacent experience - Experience in a business transitioning upmarket - Prior country-leader or site-leader scope How Great Looks Like For This Role? We'll be direct about what we're testing - You've done the step change, not just watched one. A pattern of hitting the number, and at least one real turnaround with the specifics attached. - You diagnose from data. Not from the last conversation you had — and you can get a team aligned behind what you've found. - You build people up before you write them up. Deliberate development, underperformance coached before it's formalised, decisions that are right for the person and the business. - You run a cadence, not a vibe. Structured, evidence-led, and willing to change course when the evidence does. - You do the unglamorous work. No passengers, no ego. - You carry the room. In Sydney, and in the market. Klaviyo Values - Put customers first — start with what's best for our customers and their customers, and work back from their biggest pain points - Win together — one team: honest, direct, respectful, inclusive; willing to disagree and commit - Know the score — clear on what success looks like and how it ladders up; results over activity - Be meticulous in your craft — rigorous, prepared, the expert others turn to - Move fast, no shortcuts — speed matters, but never at the cost of quality or ethics - Drivers wanted — no passengers: act like owners, fix what's broken, do the unglamorous work - Stay hungry, stay humble — curious, high-slope learners who seek feedback and don't tolerate brilliant jerks - We're 1% done — beginner's mindset, benchmarked against the best Klaviyo in APAC The Sydney team has been built out since 2022 across sales, CS, partnerships, marketing, recruiting and product support, with a growing Singapore presence. This is still an early-stage APAC business with significant headroom — a team established across the region today, and a leadership bench largely promoted from within. You'd be joining at a genuinely formative moment: the country model for ANZ is new, the operating systems are being built now, and the person in this seat will shape how Klaviyo runs this market for years rather than inheriting someone else's design. Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process. Base Pay Range in Local Currency: $280,000—$420,000 AUD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our [Guidelines for using AI in the Klaviyo interview Process](https://www.klaviyo.com/careers/ai-guidance). For more information about how we process your personal data, see our [Job Applicant Privacy Notice](https://www.klaviyo.com/legal/job-applicant-privacy-notice). Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice [here](https://www.klaviyo.com/legal/job-applicant-privacy-notice) and [here](https://www.klaviyo.com/fr/legal/job-applicant-privacy-notice) (FR). ## About Klaviyo ## Company Overview - **One-liner**: Klaviyo is an AI-first B2C CRM platform that unifies customer data, marketing automation, and analytics to help brands create personalized, revenue-driving customer experiences. - **Entity Type**: Public (NYSE: KVYO) - **Headquarters**: Boston, Massachusetts, USA (Global headquarters; also offices in San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris) - **Founded**: 2012 - **Founders**: Andrew Bialecki and Ed Hallen ## Core Business - **Primary industry**: Marketing technology / Customer Data Platform / B2C CRM - **Target customers**: B2C brands (e.g., ecommerce, retail, consumer goods) – from SMB to enterprise; 193,000+ paying customers in 80+ countries - **Mission or purpose**: “Empower creators and brands to own their growth” – built to solve the customer data problem and strengthen customer relationships. ## Products & Services - **Klaviyo B2C CRM**: Unified platform combining customer data platform (CDP), marketing automation, analytics, and customer service into a single AI-first system. - **Email Marketing**: Core channel for personalized, automated email campaigns. - **SMS / RCS / WhatsApp / Mobile Push**: Omnichannel messaging with real-time triggers. - **Klaviyo CDP**: Built-in customer data platform that unifies profiles from 350+ native integrations. - **Reviews**: Product review and social proof functionality (launched 2023). - **Marketing Attribution & Analytics**: Optimization and attribution tools (launched 2018). - **Developer Tools**: APIs, webhooks, SDKs, warehouse syncs, and AI agent integrations (ChatGPT, Claude, MCP). ## Market Standing - **Valuation/Market Cap**: Public company; latest market cap available from NYSE trading data (not provided in search results). - **Key Metric**: Public company – refer to latest SEC filings (10-K/10-Q) for revenue and profitability. Private metrics: 193,000+ customers, 2,000+ employees, 7+ billion daily events processed. - **Notable Investors/Partners**: Co-CEOs Andrew Bialecki and Chano Fernandez; strategic investors include Summit Partners and others (prior to IPO). Key integrations with Shopify, Salesforce, Meta, and 350+ other platforms. - **Growth Signals**: Appointed Chano Fernández as co-CEO (January 2026); launched unified B2C CRM in 2025; 2,000+ employees worldwide; expanding into new channels (RCS, WhatsApp); strong AI-first positioning. ## Competitive Advantages - **Data-first architecture**: Built on a flexible customer data platform that unifies data, analytics, and execution – no need for separate CDP or middleware. - **AI-native**: AI is embedded in the product (AI agents, automated insights, one-click execution) and in the company culture (“AI is in our DNA”). - **Scale and reliability**: Processes 7+ billion daily events; enterprise-grade security, uptime SLAs, and peak-season support (e.g., Black Friday/Cyber Monday). - **Integration ecosystem**: 350+ pre-built integrations with major ecommerce, payment, CRM, and analytics tools. - **Developer-friendly**: Full APIs, webhooks, SDKs, and agentic workflow connectors (MCP, Claude, ChatGPT). ## Strategic Focus - **Unified B2C CRM**: Consolidating fragmented legacy stacks (CDP, marketing automation, service) into one platform. - **AI-first product development**: Leveraging AI agents and machine learning to automate personalization and campaign execution. - **International expansion**: Offices in Europe, Asia-Pacific, and Middle East (Singapore, Paris, Sydney). - **Enterprise growth**: Targeting large brands with dedicated CSMs, compliance, and advanced security. - **Talent and culture**: Hiring for “ambitious people” with emphasis on ownership, feedback, and meaningful challenges. ## Why Work Here - **Culture**: Values-driven with a focus on “put customers first”, “stay hungry, stay humble”, “move fast, no shortcuts”, and “win together”. High agency and autonomy expected. - **Hybrid/Remote**: Hybrid workspace model (offices in Boston, San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris). Flexible PTO, company-wide Recharge Days, and a fully paid sabbatical every five years. - **Benefits**: Comprehensive health and wellness, financial benefits (retirement support, stock discounts), family care (parental leave), learning stipends, and mentorship. - **Engineering culture**: “Be meticulous in your craft” – solving complex problems at scale, AI and ML teams shaping the future of customer connections. Strong emphasis on continuous learning and growth. - **Diversity and inclusion**: Intentionally woven into team building, customer service, and product creation. ## Sources 1. [klaviyo.com/careers](https://www.klaviyo.com/careers) 2. [klaviyo.com/about](https://www.klaviyo.com/about) 3. [klaviyo.com](https://www.klaviyo.com/) 4. [indeed.com/cmp/Klaviyo/about](https://www.indeed.com/cmp/Klaviyo/about) 5. 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