---
title: 'Senior Director, Client Engagement (US) at Code and Theory'
canonical: 'https://feeny.ai/job/senior-director-client-engagement-us-code-and-theory-new-york-7qwx0fvdzth3'
type: 'job'
last_seen: '2026-11-09'
---

# Senior Director, Client Engagement (US) at Code and Theory

- **Company:** Code and Theory
- **Location:** New York, NY
- **Work type:** remote
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-09
- **Apply:** https://www.codeandtheory.com/careers/8883747002?gh_jid=8883747002

## Job description

As a Senior Director, Client Engagement, your job is to translate the partner's needs into clear direction for the teams delivering the work, bring those teams together to produce high-quality, impactful outcomes, and build trusted relationships with the partner's senior stakeholders. You do this across a portfolio of independently-run programs, each with its own delivery lead owning execution day to day. This is an individual contributor role. You lead by influence and relationship credibility, not reporting authority.

The portfolio currently spans:

- An internal platform-build engagement, giving the partner's sales organization better account intelligence and signal aggregation
- A data and architecture advisory engagement, aligning the partner's sales and marketing pipeline systems
- A seller enablement and capability-building engagement, developing the partner's field and account teams

## WHAT YOU'LL DO

- Own the partner relationship as its single front door: build trust, translate partner needs into clear direction for delivery teams, and keep context across every program
- Synthesize across programs: catch developments in one that affect another, route them to the right stakeholders, and keep a current map of who needs to know what
- Own QBR and SteerCo, turning portfolio-wide status, risk, and outcomes into what leadership needs to see. Weekly and monthly governance stays with each program's delivery lead
- Read and manage client satisfaction as your primary mandate, and use that vantage point to spot growth and expansion
- Watch commercial health and margin across the portfolio's varied fee structures, flagging risk before it reaches SteerCo
- Translate technical and operational complexity (data architecture, platform builds, enablement design) into narrative that lands with executive stakeholders
- Judge which scope and dependency issues need SteerCo visibility versus what a program lead should resolve directly, and step into escalations with clarity and urgency
- Lead with high ownership: step in wherever the relationship needs it, regardless of which program it touches

## WHAT YOU'LL NEED

- Experience in client/partner engagement and account leadership, with a track record of building trusted relationships at the senior-executive level
- Fluency in enterprise marketing and sales technology (platform builds, data architecture, pipeline systems, enablement programs); familiarity with the Adobe ecosystem (e.g., AEM, Workfront, Adobe Experience Cloud)
- Working knowledge of revenue operations: how sales, marketing, and product connect through pipeline, data, and enablement
- Experience leading a portfolio of concurrent workstreams through influence rather than reporting authority
- Executive communication skills: synthesizing complexity from multiple sources into a clear narrative for senior stakeholders
- Judgment to read a relationship's health independent of commercial signals, and act on early warning signs before they escalate
- Background in agency account management, digital transformation, martech/DXP, or related consulting work
- Financial and commercial acumen across varied fee structures, with the judgment to balance stakeholder demands against delivery realities while protecting program teams

## ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $150,000 - $200,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

## About Code and Theory

## Company Overview
- **One-liner**: Code and Theory is a technology-first creative network that partners with businesses to solve complex challenges in consumer behavior, emerging tech, and AI.
- **Entity Type**: Private (subsidiary of Stagwell Group, acquired in 2016)
- **Headquarters**: New York, New York, United States
- **Founded**: 2001
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry: Digital creative agency, business consulting, technology services
- Target customers: B2B, enterprise clients (e.g., Amazon, JPMorganChase, Microsoft, NBC, NFL, Yeti)
- Mission: “To redefine what is possible to create lasting impact and drive long-term growth” [linkedin.com](https://www.linkedin.com/company/codeandtheory)

## Products & Services
- **Transformational Technology**: Building best-in-class platforms and technical infrastructure, often extending into connected physical expressions [codeandtheory.com](https://www.codeandtheory.com/).
- **Integrated Marketing**: Delivering the right messages to new and existing customers across the entire ecosystem [codeandtheory.com](https://www.codeandtheory.com/).
- **Data, Analytics and Research**: Data-driven approach enabling understanding of end-to-end consumer journeys, powering work from start to finish [codeandtheory.com](https://www.codeandtheory.com/).
- **Business & Organizational Consulting**: Helping clients reinvent technical infrastructure and roadmap to deliver for today’s and tomorrow’s needs [codeandtheory.com](https://www.codeandtheory.com/).
- **Services, Platforms & Products**: Defining and delivering products, services, and communications, as well as designing the business itself [codeandtheory.com](https://www.codeandtheory.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (subsidiary of Stagwell, a publicly traded company)
- **Key Metric**: Annual Revenue $30.5M (LinkedIn estimate, 2025) [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- **Notable Investors/Partners**: Parent company Stagwell Group; key clients include Amazon, JPMorganChase, Microsoft, NBC, NFL, Yeti [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- **Growth Signals**: 540 employees (+0.3% YoY), operates in 15 countries, active job postings (10), recent AI transformation hires (Head of AI, AI Transformation Lead) [linkedin.com](https://www.linkedin.com/company/codeandtheory)

## Competitive Advantages
- Balanced workforce: 50% creative, 50% engineers, enabling seamless integration of creativity and technology [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- Strong client roster across industries (finance, healthcare, tech, media)
- Deep expertise in publishing – embedded in 135+ newsrooms over the past decade [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- Part of Stagwell network, providing global footprint and resources

## Strategic Focus
- AI transformation: dedicated roles like Head of AI and AI Transformation Lead [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- Expanding data and analytics capabilities
- Continued growth in integrated marketing and business consulting

## Why Work Here
- **Culture**: Described as “not typical,” with emphasis on smart, interesting, forward-thinking people. Open door policy, flexible work schedule, hybrid workspace (combination of remote and on-site) [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Perks**: 401(K) matching, generous parental leave, family medical leave, dental/vision/disability insurance, FSA, paid holidays, generous PTO, company-sponsored happy hours [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Professional Development**: Job training & conferences, mentorship program, promote from within [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Diversity**: Dedicated diversity and inclusion staff, diversity manifesto, documented equal pay policy [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Locations**: New York (HQ), Manila, Bengaluru, plus other global offices [codeandtheory.com](https://www.codeandtheory.com/location/new-york)
- **Salary Examples**: Junior Creative Strategist ~$93k, Senior Strategist ~$144k, Brand Strategist ~$112k [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- **Active Hiring**: 10 open positions (e.g., Senior Recruiter, AI roles, Engineering, Marketing) [job-boards.greenhouse.io](https://job-boards.greenhouse.io/codeandtheory)

## Sources
1. [Code and Theory Website](https://www.codeandtheory.com/)
2. [LinkedIn Company Page](https://www.linkedin.com/company/codeandtheory)
3. [Built In NYC Profile](https://www.builtinnyc.com/company/code-and-theory)
4. [Careers Page (Greenhouse)](https://job-boards.greenhouse.io/codeandtheory)

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