---
title: 'Senior Director, Cloud Engineering at Kaseya Careers'
canonical: 'https://feeny.ai/job/senior-director-cloud-engineering-kaseya-careers-sunnyvale-bwrvq0se5xmv'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Director, Cloud Engineering at Kaseya Careers

- **Company:** Kaseya Careers
- **Location:** Sunnyvale, CA
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-18
- **Apply:** https://www.kaseya.com/careers/jobs/id/6099690004/?gh_jid=6099690004

## Job description

## About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is seeking an experienced Director of Cloud Operations to lead the teams responsible for operating, scaling, and continuously improving our cloud platforms and production services. This role is accountable for service reliability, operational excellence, incident management, cloud cost optimization, platform stability, and the overall health of customer-facing environments.

The Director of Cloud Operations will drive a disciplined, automation-first approach to infrastructure and production operations, ensuring platforms remain reliable, scalable, secure, and cost-effective. This individual will partner closely with Infrastructure, Engineering, Security, Product, Support, Finance, and executive leadership to improve service performance, strengthen operational processes, manage risk, and support the company's continued growth.

The ideal candidate brings extensive experience operating enterprise-scale cloud environments, leading technical teams through complex production incidents, and implementing operational practices that improve reliability, efficiency, and customer outcomes across mission-critical services.

## Key Responsibilities

- Lead cloud operations across production and non-production environments, including public cloud, private cloud, hybrid cloud, and multi-cloud platforms.
- Own service reliability, availability, performance, and operational health, establishing and monitoring key metrics such as incident volume, mean time to resolution (MTTR), change success rate, capacity, and customer impact.
- Oversee 24x7 operations and support for mission-critical services, ensuring incidents are managed with urgency, clear accountability, effective communication, and appropriate escalation.
- Establish and continuously improve incident management, problem management, change management, post-incident reviews, root cause analysis, corrective action tracking, and executive reporting processes.
- Strengthen monitoring, alerting, logging, tracing, and observability capabilities to improve proactive issue detection, reduce operational noise, and minimize customer impact.
- Partner with Engineering and Platform teams to improve production reliability through automation, infrastructure as code, deployment controls, operational readiness standards, and reliability engineering practices.
- Lead cloud financial management and cost optimization initiatives, including usage visibility, forecasting, resource tagging, rightsizing, reserved capacity planning, and cost anomaly detection.
- Collaborate with Security and Compliance teams to manage vulnerability remediation, patching, access controls, backup validation, disaster recovery, and audit readiness.
- Develop and maintain operational standards for capacity planning, service continuity, disaster recovery, and production environment management.
- Manage relationships with cloud service providers, managed service providers (MSPs), enterprise support vendors, and other third-party partners to ensure service quality, cost efficiency, and accountability.
- Recruit, lead, coach, and develop a high-performing cloud operations organization, establishing clear responsibilities, performance expectations, and opportunities for professional growth.
- Communicate operational performance, service risks, customer impact, resource requirements, and improvement initiatives to executive leadership and cross-functional stakeholders.

Required Qualifications

- 10+ years of experience in cloud operations, infrastructure operations, production operations, Site Reliability Engineering (SRE), DevOps, platform engineering, or a related technical field.
- 5+ years of experience leading technical teams responsible for production systems, cloud platforms, enterprise infrastructure, or customer-facing services.
- Demonstrated experience operating large-scale SaaS platforms, managed services, enterprise software, or other high-availability production environments.
- Hands-on technical understanding of at least one major public cloud platform, such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
- Strong knowledge of incident management, problem management, change management, monitoring, disaster recovery, capacity planning, and operational performance reporting.
- Strong understanding of cloud infrastructure, networking, compute, storage, databases, Kubernetes, containers, CI/CD pipelines, infrastructure as code, and security operations.
- Experience with observability, monitoring, automation, and infrastructure management tools such as Datadog, Grafana, Prometheus, CloudWatch, Terraform, Ansible, Python, PowerShell, Bash, Jenkins, GitHub Actions, or similar technologies.
- Experience managing cloud expenditures, capacity planning, financial forecasting, resource optimization, vendor relationships, and enterprise support agreements.
- Demonstrated ability to lead operational improvements through automation, standardized processes, performance metrics, and continuous improvement initiatives.
- Excellent leadership, communication, and stakeholder management skills, including the ability to communicate technical risks, service impacts, and operational improvement plans to executive audiences.

## Preferred Qualifications

- Experience leading a global, 24x7 cloud operations or production operations organization.
- Experience managing hybrid-cloud or multi-cloud environments at enterprise scale.
- Experience supporting regulated, security-sensitive, or audit-intensive environments.
- Familiarity with ITIL, Site Reliability Engineering (SRE), DevOps, Agile, Lean, or similar operational frameworks.
- Relevant industry certifications, such as AWS, Microsoft Azure, Google Cloud, Kubernetes, ITIL, CISSP, CISM, or FinOps certifications.

Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

## About Kaseya Careers

## Company Overview
- **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs).
- **Entity Type**: Private (privately held)
- **Headquarters**: Miami, Florida, USA
- **Founded**: 2000
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: IT management, cybersecurity
- **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments
- **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/))

## Products & Services
- **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams.
- **IT Glue**: IT documentation and knowledge management platform.
- **RapidFire Tools**: Network assessment and reporting tools.
- **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce).
- **ID Agent / Graphus**: Dark web monitoring and phishing protection.
- **RocketCyber**: Managed detection and response (MDR) platform.
- **TruMethods**: Business coaching and operational best practices for MSPs.
- **Unitrends**: Backup and disaster recovery solutions.

All are delivered as SaaS or on-premise software, with over 40 products total.

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/))
  - Over 500,000 IT professionals use Kaseya products
  - 300 million devices managed globally
  - ~5,000 employees (as of 2025, per Built In)
- **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity).
- **Growth Signals**:
  - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs.
  - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)).
  - Continues to add products and acquire complementary technologies.

## Competitive Advantages
- **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs.
- **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty.
- **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem.
- **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security.

## Strategic Focus
- Accelerate adoption of the Kaseya 365 unified platform.
- Expand cybersecurity capabilities (MDR, phishing, dark web monitoring).
- Grow international presence, especially in India, Ireland, and Australia.
- Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth.

## Why Work Here
- **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum.
- **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions.
- **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers.
- **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more.
- **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture.

## Sources
1. [kaseya.com – Careers](https://www.kaseya.com/careers/)
2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/)
3. [builtin.com – Kaseya Company Profile](https://builtin.com/company/kaseya)

## Other roles at Kaseya Careers

- [Executive Assistant](https://feeny.ai/job/executive-assistant-kaseya-careers-united-states-88vbb8k0h2vt) — United States
- [Solution Specialist](https://feeny.ai/job/solution-specialist-kaseya-careers-miami-39h1ek5rqs7h) — Miami, FL
- [Senior Accountant](https://feeny.ai/job/senior-accountant-kaseya-careers-united-states-n6tabs98fchk) — United States
- [Staff Accountant](https://feeny.ai/job/staff-accountant-kaseya-careers-united-states-721fnfp1se16) — United States
- [Account Manager](https://feeny.ai/job/account-manager-kaseya-careers-norwalk-xyegk9zye9t6) — Norwalk, CT
- [Senior Director, Segment Marketing - Platform & Strategic](https://feeny.ai/job/senior-director-segment-marketing-platform-strategic-kaseya-careers-united-n2h2r8htme3a) — United States
- [Sr. Software Engineer - .NET Full stack + API](https://feeny.ai/job/sr-software-engineer-net-full-stack-api-kaseya-careers-pune-70j49x37tyd3) — Pune, India
- [Talent Acquisition Specialist I](https://feeny.ai/job/talent-acquisition-specialist-i-kaseya-careers-miami-kmx06feey42t) — Miami, FL
- [Senior Customer Operations and Success Specialist](https://feeny.ai/job/senior-customer-operations-and-success-specialist-kaseya-careers-dublin-a8asyrp9krg5) — Dublin, Ireland
- [Sr Director, Market & Competitive Intelligence](https://feeny.ai/job/sr-director-market-competitive-intelligence-kaseya-careers-united-states-42h0hzef57zx) — United States