---
title: 'Senior Director, Consumer Protection Team (Strategy & Operations) at Flex'
canonical: 'https://feeny.ai/job/senior-director-consumer-protection-team-strategy-operations-flex-new-york-19s98k6y93mc'
type: 'job'
last_seen: '2026-10-15'
---

# Senior Director, Consumer Protection Team (Strategy & Operations) at Flex

- **Company:** Flex
- **Location:** New York, NY / San Francisco, CA
- **Compensation:** $264k–$330k
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/flex/jobs/4741158005

## Job description

Flex is a growth-stage, NYC headquartered FinTech company that is building the payment layer for life's essential bills, giving households one place to see, split, and pay their bills around how they live and get paid. By offering greater choice over how and when payments are made and allowing eligible on time payments to help build a positive credit history, Flex puts households back in control of their cash flow.

That work brings together people with different perspectives who challenge the status quo and take ownership of solving difficult problems. For you, that means doing the best work of your career next to people who make you better, and together bringing ideas to life that make a real impact for the people we serve.

## About the role

The Consumer Protection Team (CPT) is Flex's internal champion for the customer, setting the standard for excellence across the customer journey, and pushing the company to create greater, tangible customer good. At Flex, we serve our customers for their most critical expenses – which means this team must set the bar exceptionally high.

As Senior Director, you will serve as Head of our Consumer Protection Team, reporting to our COO. You will be directly responsible for accelerating the maturation of CPT from reactive pain point remediation, to proactive value creation. You will set the strategic priorities and success metrics that get us there, and build and manage the team to deliver against those targets. This role sits at the intersection of Product, Credit Risk, Marketing, Customer Success, and Legal & Compliance, shaping the roadmap and driving business decisions at all altitudes, including with our executive leadership team.

This is an outstanding opportunity for a high-agency problem-solver who cares deeply about doing right by consumers, and thrives working across a dynamic fast-moving business. You will develop a uniquely deep understanding of what it takes to operate a payments business at scale, and use that to drive outsized impact.

This is a hybrid position with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.

## What you’ll do

- Own CPT’s strategy: Develop the team’s roadmap, operating priorities, and success metrics – all centered on doing right by our customers
- Lead the team: Develop and manage a high-performing team; set the operating model and foster top talent
- Build lasting infrastructure: Design the reporting systems, frameworks, and processes that scale CPT's capabilities over time
- Influence the organization: Partner with senior leaders across the company to set goals and policies that serve CPT’s mandate
- Create customer good: Identify and champion opportunities for Flex to deliver more value for its customers
- Spearhead special projects: Personally lead some of CPT's highest-priority initiatives end-to-end – from problem definition and strategy, through execution and delivery
- Drive decision-making: Distill progress into executive-facing monthly memos and facilitate review meetings that force the right conversations and decisions

## Key qualifications

- 10+ years of professional experience, ideallyin management consulting and/or S&O, Biz Ops, or Chief of Staff roles at high-growth companies
- Prior team leadership experience preferred: you’ve built and developed high-performing teams, and take genuine ownership over the growth of the people around you
- Entrepreneurial mindset, energized by the ambiguity and pace of 0-to-1 building
- Thrive in fast-paced, dynamic environments and maintain composure amid competing priorities
- Exceptional conceptual thinker who can move fluidly from strategy to execution and make amorphous problems tractable (“fog sculpting”)
- Skilled at influencing up: you bring the right conversations to leadership, push back when needed, and earn trust through substance, not title
- Strong bias for action, paired with obsessive attention to detail and a high bar for work quality
- Excellent written and verbal communicator, able to distill complexity into clear, executive-ready narratives
- Exceptionally analytical, adept at identifying the right metrics and rigorously interrogating data, both independently and through others
- Demonstrated AI fluency: you actively leverage AI tools to accelerate analysis, improve team workflows, and drive better decisions, and you set the standard for how your team uses them
- Genuine passion for doing right by customers; we care about our mission, and you should, too!

## Compensation

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

Tier 1 (NYC/Bay Area) $264,000—$330,000 USD

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.

## Benefits

View our benefits and more at [getflex.com/careers](https://getflex.com/company/careers).

## About Flex

## Company Overview
- **One-liner**: Flex is a global advanced manufacturing partner that helps customers design and build products through technology innovation, supply chain, and manufacturing solutions.
- **Entity Type**: Public (NASDAQ: FLEX)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 1969 (as Flextronics)
- **Founders**: Joe McKenzie (original founder of Flextronics)

## Core Business
- Primary industry/industries: Electronics manufacturing services (EMS), contract manufacturing, supply chain solutions, design and engineering services
- Target customers: B2B, Enterprise — serving a diverse customer base across automotive, data center, healthcare, industrial, consumer devices, and communications end markets
- Mission or purpose statement: "We help a diverse customer base design and build products that improve the world."

## Products & Services
- **Design & Engineering**: Concept-to-launch product design, industrial design, mechanical and electrical engineering, and prototyping services.
- **Manufacturing**: High-volume and low-volume manufacturing across ~100 sites in ~30 countries, including advanced automation and robotics.
- **Supply Chain Solutions**: End-to-end supply chain management, procurement, logistics, and inventory optimization.
- **Aftermarket Services**: Repair, refurbishment, reverse logistics, and lifecycle management for customers' products.
- **Data Center Solutions**: Powering data center infrastructure (especially from Mexico operations, per recent focus).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed in search results (market cap fluctuates — check real-time; ~$10-15B range as of recent years)
- **Key Metric**: Annual Revenue — Flex reported approximately $26 billion in revenue for fiscal year 2024 (source: Flex.com investor relations)
- **Notable Investors/Partners**: Publicly traded; major institutional investors include Vanguard, BlackRock, and State Street. Key customers include many of the world's leading brands across automotive, tech, and healthcare.
- **Growth Signals**:
  - ~150,000 employees globally across ~100 sites in ~30 countries
  - Named one of the 2026 World's Most Ethical Companies® by Ethisphere (4th consecutive year)
  - Named to TIME's World's Best Companies (2023–2025, 3rd consecutive year)
  - Named to Forbes' America's Best Companies (2026)
  - Named to Forbes' Most Trusted Companies in America (2026)
  - Recognized with two 2025 OnCon Icon Awards for excellence in L&D and Talent Acquisition

## Competitive Advantages
- **Global Scale & Footprint**: ~100 manufacturing sites in ~30 countries provide unmatched geographic reach and supply chain resilience.
- **End-to-End Capabilities**: From design engineering through manufacturing to aftermarket services, covering the entire product lifecycle.
- **Deep Customer Relationships**: Works with world-renowned brands across diverse industries, creating high switching costs.
- **Sustainability & Ethics Focus**: 4-time World's Most Ethical Companies recognition signals strong governance and ESG commitment.
- **Talent Development Infrastructure**: Proprietary programs like Mechanicals University, Master's Degree Program (with Mexican universities), and global CAP Quality certification set them apart in workforce development.

## Strategic Focus
- **Data Center & AI Infrastructure**: Expanding capabilities in powering data center infrastructure, particularly from Mexico operations.
- **Sustainability & Responsible Operations**: Embedding ESG into core operations and supply chain.
- **Talent Development & Internal Mobility**: Investing heavily in upskilling, formal training, and career acceleration programs to build a versatile workforce.
- **New Verticals Growth**: Actively hiring for strategic partnerships in new verticals (per greenhouse job board), indicating expansion beyond core manufacturing.

## Why Work Here
- **Culture**: Values-driven, high-performing culture focused on "learn-and-adapt" mentality, continuous improvement, respect, and open communication. Emphasizes employee safety, well-being, and inclusiveness.
- **Work Environment**: Global opportunities across ~30 countries. Roles span engineering, manufacturing, corporate finance, business development, and more.
- **Early Career Programs**: Structured internships, apprenticeships (multi-year paid programs in EMEA), and co-op opportunities in engineering, business analysis, IT, mechanical engineering, and more.
- **Learning & Development**: Formal training, on-the-job experience, upskilling programs including Mechanicals University, Master's Degree Program (Mexico), and global CAP Quality certification. Recognized with OnCon Icon Awards for L&D.
- **Benefits**: Competitive salary and benefits, paid time off, internal mobility opportunities, mental health and wellness resources, volunteer and community engagement programs (via Flex Foundation). Packages vary by country.
- **Recognition**: Named World's Most Ethical Companies, TIME World's Best Companies, Forbes' America's Best Companies, and Forbes' Most Trusted Companies — strong external validation of workplace quality.
- **Remote/Hybrid/Office**: Mix of on-site manufacturing roles and corporate/office roles (e.g., New York, San Francisco, Austin, Salt Lake City). Policy varies by role and location.

## Sources
1. [Flex.com Careers Page](https://flex.com/careers)
2. [Flex.com Homepage](https://flex.com/)
3. [Flex.com About Page](https://flex.com/company)
4. [Flex Greenhouse Job Board](http://job-boards.greenhouse.io/flex)
5. [Flex Candidate FAQs](https://flex.com/careers/candidate-faqs)

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