---
title: 'Senior Director, Customer Governance & Transaction at AirTrunk'
canonical: 'https://feeny.ai/job/senior-director-customer-governance-transaction-airtrunk-singapore-83nszh0qkbjw'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Director, Customer Governance & Transaction at AirTrunk

- **Company:** AirTrunk
- **Location:** Singapore
- **Posted:** 2025-12-12
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/airtrunk/jobs/7538582003

## Job description

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As Senior Director – Customer Governance & Transactions, you will lead a newly created high-impact function within the Customer Success organization focused on driving customer contract excellence, strategic inference from customer intelligence, and implement strong governance across customer deals. This role is critical to ensuring seamless execution of complex deals, maintaining transparency, and safeguarding long-term customer relationships. You will be reporting directly to the AVP of Customer Success, and you should enjoy working in a fast-paced environment, with high level of flexibility and be able to navigate change with ease. You will work closely with various teams and leadership across the Asia Pacific and Middle East regions.

## Your Day to Day

Governance & Intelligence

- Manage a high performing team responsible for creating a centralised intelligence system to maintain a single source of truth for all customer deals.
- Enhance deal governance framework, intelligence analytics and capacity inventory planning capability.

Customer Contract Management and Fulfillment

- Build and maintain a live platform for the deal team to regularly track contract open items across various customer contract documents (MSA, SO, lease, exhibits) and resolve open items timely to maintain deal momentum.
- Build a comprehensive and intelligent database of contracted terms across customers deals to provide the deal team with quick reference points to design future deal terms.
- Participate in customer contract negotiations and provide sign off on a customer contract summary (prepared by Commercial Development team) for ensuring key contractual deliverables are passed on accurately to downstream teams and general contractors to mitigate any scope gaps during project delivery.
- Partner with the Customer Legal team to maintain updated contract term guardrails to empower the deal team in negotiating key terms effectively and minimize exception approval requests to the Executive team.
- Serve as an internal consultant to the deal team, providing strategic guidance on negotiating and optimising customer terms for each deal while maintaining positive customer relationships.
- Monitor internal governance approval ROB across all contracts (deals and amendments) and collaborate with the deal lead to ensure deal execution timing aligns with both customer expectations and AirTrunk’s internal approval processes.
- Act as point of contact for internal teams queries on contractual obligations

Cross-Functional Collaboration & Change Management

- Drive cross-team collaboration to optimise change management processes relating to front end customer engagements, customer deals and customer contract management to proactively prevent future issues.

## Requirements

- More than 15 years of experience in customer contract and account management, or related roles, with at least 5 years in a senior leadership capacity.
- Proven ability to lead high-performing teams and manage complex customer contracts
- Skilled in coordinating multi-stakeholder contract negotiations, tracking and resolving open items to maintain deal momentum.
- Experience in establishing processes for accurate handover of contractual deliverables to downstream teams and supply chain partners.
- Strong capability to design and manage governance frameworks, including centralised intelligence systems for customer deals and capacity portfolio planning.
- Demonstrated experience in unlocking strategic growth insights from customer engagement data and streamlining internal communications to support resource planning.
- Experience in driving cross-team collaboration to optimise change management processes and prevent future issues.
- Familiarity with CRM platforms (e.g., Salesforce) and customer success tools will be an advantage.

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

## About AirTrunk

## Company Overview
- **One-liner**: AirTrunk is a hyperscale data centre specialist creating a platform for cloud, content and large enterprise customers across the Asia-Pacific & Middle East (APME) region.
- **Entity Type**: Private (backed by investors including Blackstone)
- **Headquarters**: Sydney, Australia
- **Founded**: 2015
- **Founders**: Robin Khuda (Founder & CEO)

## Core Business
- **Primary industry**: Hyperscale data centre development and operations
- **Target customers**: B2B – world’s largest cloud, content, and technology companies
- **Mission / purpose**: To scale and sustain the relentless growth of the region’s digital future by continuously redefining and delivering data centres that meet customer needs – sustainably.

## Products & Services
- **Hyperscale Data Centre Campuses**: End-to-end design, construction, and operation of large-scale data centres across APME. Delivered with industry-leading reliability, technology innovation, and energy/water efficiency at significantly lower build and operating cost.
- **Customer Solutions & Innovation**: Customised design, energy & climate solutions, product design, and site selection tailored for hyperscale customers.
- **Sustainability & Financing**: A$7 billion+ in sustainable financing; commitment to net zero emissions by 2030; dedicated social and environmental impact programs.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed as a private company; significant backing from Blackstone.
- **Key Metric**: Operates a growing platform of hyperscale data centres across Australia, Hong Kong, Japan, Malaysia, and Singapore, with total capacity expanding to 700MW+.
- **Notable Investors / Partners**: Blackstone (lead investor)
- **Growth Signals**: Rapid expansion since opening Australia’s first hyperscale data centres in 2017; now the largest and fastest growing data centre platform in Asia-Pacific & Japan (excl. China). Entry into new markets (Malaysia, Middle East) and ongoing expansion of existing campuses.

## Competitive Advantages
- **Hyperscale focus**: Pure-play hyperscale specialist with deep expertise in large-scale, energy-efficient data centre design and construction.
- **Cost leadership**: Proprietary designs and construction methodologies deliver significantly lower build and operating costs than competitors.
- **Sustainability**: First-mover on large-scale renewable energy procurement and net-zero targets, a key differentiator for ESG-conscious customers.
- **Customer relationships**: Trusted partner of the world’s most transformational technology companies, with a strong track record of on-time, on-spec delivery.

## Strategic Focus
- **Scale & sustainability**: Continue rapid geographic expansion across APME while achieving net zero emissions by 2030.
- **AI-driven growth**: Enable the region’s digital future accelerated by artificial intelligence, requiring increased data centre capacity.
- **Operational excellence**: Maintain industry-leading reliability, energy efficiency, and innovation across the full data centre lifecycle.

## Why Work Here
- **Culture & recognition**: Certified Great Place to Work® in Australia, Singapore, and Japan. Ranked top 10 in Australia’s Best Workplaces™ and recognised as one of Australia’s 2025 Best Workplaces™ in Technology.
- **Employee promise – “Grow@Hyperscale”**: Fast-track career growth, high-impact projects, and a chance to work with the largest technology companies in the world.
- **Benefits**: 26 weeks paid parental leave (primary caregiver), 6 weeks (secondary); Employee Assistance Program; AirFit wellness resources; Recharge Days (additional leave); weekly lunches, monthly social events, annual global get-together (AirTrunk Connect); 3 days paid volunteering leave per year; dedicated learning & development programs.
- **Flexibility**: Collaborative workplaces designed for best work with flexibility when needed (likely hybrid/flexible model).
- **Diversity & Inclusion**: Inclusive hiring practices (inclusive language in job ads, diverse interview panels, Work180 endorsement), Employee Resource Groups, and a DEI strategy focused on gender, race/ethnicity, and generational representation.
- **Locations**: Offices and data centres in Sydney, Melbourne, Singapore, Hong Kong, Johor Bahru (Malaysia), Tokyo, and Osaka.

## Sources
1. [AirTrunk About Page](https://airtrunk.com/about-airtrunk/)
2. [AirTrunk Homepage](https://airtrunk.com/)
3. [AirTrunk Careers](https://airtrunk.com/careers/)
4. [AirTrunk Candidate Guide 2025 (PDF)](https://airtrunk.com/wp-content/uploads/2025/05/AirTrunk-Candidate-Guide-2025.pdf)

## Other roles at AirTrunk

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