---
title: 'Senior Director, Customer Success at Abnormal'
canonical: 'https://feeny.ai/job/senior-director-customer-success-abnormal-united-states-tj0dpxczbqpn'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Director, Customer Success at Abnormal

- **Company:** Abnormal
- **Location:** United States
- **Compensation:** $255k–$300k
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-11
- **Apply:** https://abnormal.ai/careers/jobs/7896809003?gh_jid=7896809003

## Job description

## About the Role

Abnormal AI is looking for an experienced Senior Director of Customer Success to lead our Enterprise Customer Success organization across the Americas (AMER). This leader will oversee a high-performing team of regional Directors and Managers who lead teams of Customer Success Managers, responsible for driving retention, adoption, and expansion across some of our largest global customers.

As a key member of the Customer Success leadership team, you’ll shape the strategy for how we engage and retain enterprise customers, strengthen executive relationships, and scale customer outcomes in partnership with Product, Engineering, and Sales. The ideal candidate brings deep experience in SaaS account management, a proven ability to build and inspire teams, and a passion for helping customers realize measurable value from enterprise-grade security technology. The role will report directly to the global VP of CS.

## What you will do

- Lead and develop the Enterprise Customer Success team across AMER, including multiple levels of leadership (Directors and Managers).
- Drive customer retention, satisfaction, and expansion across a large, complex enterprise customer base.
- Establish and execute the Enterprise Customer Success strategy, ensuring alignment with company goals and operational excellence. This includes further refining our segmented motions within Enterprise, including for government and Strategics/Majors customers.
- Partner cross-functionally with Sales, Renewals, Support, and Product to ensure seamless customer experiences and maximize lifetime value.
- Build and maintain executive relationships with strategic customers to understand business objectives and guide long-term success. Take an active, customer-facing role in escalations and customer issue resolution where needed.
- Implement scalable success planning, executive business reviews, and value realization frameworks tailored to enterprise customers.
- Use data-driven insights to improve customer health, forecast retention risk, and guide proactive engagement.
- Coach and mentor CS leaders to build high-performing teams that deliver measurable impact and operate with accountability.
- Represent the customer voice across the organization, influencing product direction and go-to-market priorities.
- Travel up to 25% to meet with key customers and internal teams.

Must Haves

- 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment; 5+ years leading large or multi-level teams.
- Proven success managing Enterprise or Global customers, ideally in the cybersecurity, email security, or infrastructure SaaS space.
- Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.
- Demonstrated ability to scale teams and processes in a high-growth environment.
- Experience driving retention and expansion strategies through data, systems, and strong cross-functional collaboration.
- Exceptional communication, executive presence, and relationship management skills.
- Strategic thinker who thrives in ambiguity and acts with ownership and urgency.
- Understanding of renewals and expansion motions in partnership with Renewal Management / Sales.
- Experience building and operationalizing impactful AI-driven processes for post sales functions

## Nice to Have

- Experience in email security, cybersecurity, or enterprise infrastructure software.
- Familiarity with API-based SaaS solutions and cloud-native architectures.
- Prior experience leading global or multi-regional teams in a high-velocity SaaS company.

## #LI-LM3

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range: $255,040—$300,000 USD

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please [click here](https://assets.contentstack.io/v3/assets/blt3a076cfd9753fa1f/blt9cbda641db7c0045/6a1e3d3a66aea075cd33e462/AAP_and_EEO_Statement.pdf). If you would like more information on your EEO rights under the law, please [click here](https://assets.contentstack.io/v3/assets/blt3a076cfd9753fa1f/blt4eb3a265cc7b1ca9/6a1e3d3bfe33e73c16ff026b/EEOC_Know_Your_Rights_Oct_30_2025.pdf).

## About Abnormal

## Company Overview
- **One-liner**: Abnormal Security uses behavioral AI to autonomously detect and stop sophisticated email attacks, account takeovers, and insider threats for enterprises.
- **Entity Type**: Private (Series D)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2018
- **Founders**: Evan Reiser (CEO) and Sanjay Jeyakumar (CTO)

## Core Business
- **Primary industry**: Cybersecurity (Cloud Email Security, Identity Security, AI Security)
- **Target customers**: B2B, Enterprise (over 25% of the Fortune 500)
- **Mission statement**: "Stop crime with AI and bring cybersecurity from the future to defenders today."

## Products & Services
- **Abnormal Behavioral Security Platform**: An AI-native, cloud-based platform that builds behavioral baselines for every user and entity in an organization to detect anomalies that indicate attacks.
  - **Email Security**: Autonomous detection and remediation of BEC, phishing, and account takeover attacks via API-based, cloud-native architecture. Deploys in 60 seconds with no MX changes.
  - **Identity Security**: Harden identities, detect compromise, and prevent insider threats by analyzing behavioral signals in real-time.
  - **Insider Threat**: Blocks fraudulent actors and malicious insiders by autonomously addressing anomalies.
  - **AI Security (Attune AI)**: Provides visibility and policy enforcement for all AI tools used within an organization, enabling AI governance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last reported Series D valuation was $2.6B in 2022)
- **Key Metric**: Over 25% of the Fortune 500 are customers. The company has stopped millions of attacks and saved billions in financial losses.
- **Notable Investors/Partners**: Insight Partners, Greylock Partners, Menlo Ventures, CrowdStrike Falcon Fund (strategic investor)
- **Growth Signals**: The company is AI-native from day one, with revenue growing rapidly. It is expanding its platform from email security into identity, insider threat, and AI governance. Headcount has grown significantly, and the company continues to hire across engineering, GTM, and operations.

## Competitive Advantages
- **Behavioral AI Moat**: Unlike signature-based or rules-based security tools, Abnormal builds a unique behavioral baseline for every organization and user. This allows it to detect novel attacks that no other vendor sees.
- **AI-Native Operations**: The company doesn't just build AI products—it runs its entire business (product, CS, finance, HR) with AI agents, compounding its speed of innovation.
- **Deep Enterprise Trust**: Over 25% of the Fortune 500 give Abnormal the authority to autonomously make security decisions, a level of trust very few vendors achieve.
- **Founding Team Origins**: Founders came from adtech (building anomaly-detection AI at scale) rather than traditional cybersecurity, giving them an outsider's perspective that led to the behavioral AI approach.

## Strategic Focus
- **Platform Expansion**: Moving beyond email security into identity, insider threat, and AI security, building a unified behavioral security platform.
- **AI-First Product Development**: Using AI agents to compress product development cycles from quarters to weeks, rapidly launching new products.
- **Operational Efficiency**: Embedding AI across every internal function to drive automation and efficiency, allowing the company to scale without linear headcount growth.
- **Market Leadership**: Capitalizing on the wave of AI-generated attacks to position behavioral AI as the only viable defense.

## Why Work Here
- **Remote-First Culture**: From day one, Abnormal has been remote-first. Employees have the choice to work from home, from hub offices, or from co-working spaces (WeWork). Async work is the default, with deliberate synchronous overlap time. [abnormal.ai](https://abnormal.ai/careers/culture)
- **High Autonomy, High Accountability**: No micromanagement. Clear expectations. Growth is based on impact, not tenure or title. "You don't wait your turn." [abnormal.ai](https://abnormal.ai/careers/culture)
- **AI-Native Work Environment**: Every employee, regardless of role, gets access to the best AI tools and is expected to use them. The company rebuilds work processes around what AI makes possible—not by bolting AI onto old workflows. [abnormal.ai](https://abnormal.ai/careers/culture)
- **Compressed Growth Timeline**: Because everything moves fast with AI, impact that would take quarters elsewhere happens in weeks. One person can do what used to take a team. Outsized impact is rewarded proportionally. [abnormal.ai](https://abnormal.ai/careers/culture)
- **Transparent and Direct Culture**: "We say what's true, even when it's uncomfortable." Leaders are accessible, teams share learnings openly, and new hires get real ownership immediately. [abnormal.ai](https://abnormal.ai/about)
- **Notable Perks**: Compensation is tied to impact, not role. The company offers flexibility as infrastructure, not a benefit. Employees see direct results from their work in a fast-growing, mission-driven company.

## Sources
1. [Abnormal AI - Official Website](https://abnormal.ai/)
2. [Abnormal AI - About Page](https://abnormal.ai/about)
3. [Abnormal AI - Careers & Culture](https://abnormal.ai/careers/culture)
4. [Abnormal AI - Open Roles](https://abnormal.ai/careers/open-roles)
5. [Abnormal AI - What We Are](https://abnormal.ai/about/what-we-are)
6. [Crunchbase - Abnormal Security](https://www.crunchbase.com/organization/abnormalsecurity)
7. [PitchBook - Abnormal Security](https://pitchbook.com/profiles/abnormal-security-168693-47)

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