--- title: 'Senior Director, Destination Management, Supply at Tripadvisor' canonical: 'https://feeny.ai/job/senior-director-destination-management-supply-tripadvisor-london-8sd1k7htxq5t' type: 'job' last_seen: '2026-11-02' --- # Senior Director, Destination Management, Supply at Tripadvisor - **Company:** Tripadvisor - **Location:** London, United Kingdom - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-02 - **Apply:** https://job-boards.greenhouse.io/tripadvisor/jobs/8336665 ## Job description Senior Director, Destination Management, Supply I Tripadvisor ## About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor Experiences is the world's leading marketplace for tours, activities, and experiences. Our mission is to bring more wonder to the world by delivering exceptional experiences to travelers wherever they are. We offer an unparalleled opportunity to be part of the future of the travel experiences industry. The Opportunity Reporting to the Chief Commercial Officer, Experiences, the Senior Director of Destination Management leads Viator's global destination management team. You will bring a deep understanding of the global operator community and use it to develop strategies that solve business problems and support our mutual goal with operators: delivering exceptional experiences to travelers. This is an operational role. You will be expected to deliver significant business outcomes by leading and motivating a global team, with decisive leadership and a strong bias for action. Job Location: Hybrid This role is a hybrid position that requires 2 to 3 days per week in our London Office. Key Responsibilities: Operator Community and Destination Strategy - Hold a deep, current understanding of the operator community: its needs, economics, competitive options and pain points. Use it to shape how we win and retain supply. - Own the 3 year destination management strategy and translate it into clear regional charters and measurable KPIs, growing revenue and market share in leading destinations. - Develop strategies that solve business problems for both operators and Viator, in support of delivering exceptional traveler experiences. - Own financial rigor: use fresh business data and pacing to steer the business, and help your team understand the financial impact of its decisions and be accountable for it. ## Team Leadership and Talent - Act as chief architect of the global destination management organization. Lead and mentor Regional Managers, and design an organization and operating model that fits the business as it evolves. - Set and hold the hiring bar, run rigorous and consistent performance management, and calibrate with peers across Supply. - Build and retain top talent, and maintain a leadership bench and succession plan for Regional Manager roles. - Set the standard for leadership: humble, open to feedback, and skilled at leading teams through change. - Be clear on what each person and region owns, and hold them accountable for it. Push decisions to the lowest appropriate level while stepping in personally on cross-regional or cross-functional problems no one else owns. Data-Driven Decision Making - Set the standard for hypothesis quality and test design. Define what the team needs to learn, require evidence and experimentation over opinion, and prioritize what operators and travelers actually do over what they say. Connectivity - Ensure industry-leading connectivity with the features and support operators need. Oversee the connectivity support team and partner with R&D to build enhanced connectivity features. Innovation and AI - Drive innovation by bringing in outside ideas through industry conferences, councils and competitor insight, and share what works across functions. - Advocate for and implement AI and automation to transform productivity and quality, including rethinking roles and workflows. Scale proven wins across regions, build team AI skills, and use AI responsibly within our governance and data-privacy guidelines. - Monitor competitive dynamics, regulatory environments and industry trends affecting supply. Cross-Functional Collaboration - Align with Supply Sales, Marketing, R&D and Support, and act as an integrator on OKRs and problems that cut across functions, so operators and customers have a seamless end-to-end experience. - Partner as one team across Supply and Tripadvisor Experiences, and hold cross-functional partners accountable as well as being held accountable by them. ## Skills & Experience - Global Leadership: 10+ years leading and scaling global teams in market management, account management or a combination, including leading managers of managers. - Operator and Marketplace Expertise: Extensive experience with two-sided marketplaces, a deep understanding of supply-side dynamics, technologies and operator communities, ideally in travel. - Strategic Thinking: A track record of setting multi-year strategy and turning it into goals, KPIs and results. - Operational Excellence: Data-driven operational leadership with a strong bias for action. Skilled at KPIs, pacing and scalable processes to improve global efficiency. - Quality Orientation: Experience defining and enforcing quality standards across a catalog or supplier base. - Tech Savvy and AI Proficiency: A proven history of using AI and technology to improve business outcomes and create transformational change. - Commercial Acumen: Strong commercial and financial acumen, with advanced negotiation and relationship management skills to build and sustain key operator partnerships. - Inspirational Leader: An authentic, humble leader who builds trust, develops talent and cultivates a winning culture. ## What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! ## #LI-GM1 #LI-Hybrid ## About Tripadvisor ## Company Overview - **One-liner**: Tripadvisor is the world's largest travel guidance platform, helping hundreds of millions of travelers each month plan, book, and share experiences using over a billion reviews and opinions. - **Entity Type**: Public (NASDAQ: TRIP) - **Headquarters**: Needham, Massachusetts, United States - **Founded**: Not publicly available in provided sources (commonly known as 2000, but not cited) - **Founders**: Not publicly available in provided sources (commonly known as Stephen Kaufer, but not cited) ## Core Business - **Primary Industry**: Travel technology / Software development - **Target Customers**: B2C (travelers seeking reviews, booking, and trip planning) and B2B (hotels, restaurants, attractions, and experience providers) - **Mission Statement**: “To bring people, passions, and places together and make everyone a better traveler.” [careers.tripadvisor.com](https://careers.tripadvisor.com/) ## Products & Services - **Tripadvisor.com / App**: The core platform offering reviews, ratings, and booking for accommodations, restaurants, and attractions. - **Viator**: Marketplace for bookable tours, activities, and experiences. - **TheFork**: Restaurant reservation platform (primarily in Europe). - **Cruise Critic**: Cruise reviews and information. - **FlipKey / Holiday Lettings**: Vacation rental listing platforms. - **SeatGuru**: Airline seat maps and in-flight amenity information. - **SinglePlatform**: Digital menu and local business listing management. - **Bokun**: Booking and inventory management software for tour operators. ## Market Standing - **Valuation / Market Cap**: $3.5 billion (as of search date) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Key Metric**: Annual Revenue of $1.9 billion (most recent reported) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Notable Investors / Partners**: Publicly traded; parent company is Liberty TripAdvisor Holdings Inc. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Growth Signals**: Serves 400M+ monthly users; over 1 billion reviews and contributions; operates in 43 markets and 22 languages; recent acquisition of Liberty TripAdvisor Holdings (2025) for $437M; headcount of 1,816 (‑1.7% YoY) [linkedin.com](https://www.linkedin.com/company/tripadvisor) [tripadvisor.com](https://www.tripadvisor.com/) ## Competitive Advantages - **Massive User-Generated Content**: Over 1 billion reviews and opinions across nearly 8 million businesses create a strong network effect. - **Global Brand Recognition**: One of the most recognized travel brands worldwide, with presence in 75 countries. - **Diverse Product Portfolio**: From reviews to booking to restaurant reservations (TheFork) and experiences (Viator), covering the full travel journey. - **Data Moat**: Decades of traveler behavior data enable personalization and AI-driven recommendations. ## Strategic Focus - **Next Chapter in Travel**: CEO Matt (last name not provided) emphasizes “writing the next chapter” and supporting small businesses. [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **AI & Personalization**: Recent departures of AI leadership suggest ongoing transformation; job postings include senior engineering and product roles focused on data and AI. - **Hybrid Work & Global Talent**: Activity-based working model encourages in-person collaboration while supporting remote flexibility across offices in the Americas, EMEA, and APAC. ## Why Work Here - **Culture & Values**: Described as “fueled by curiosity, flexibility, and collaboration” with a shared love of travel. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Work Model**: Activity-based working (hybrid) – some roles optimized for office, others for home; all full-time employees expected to spend some in-person time. - **Benefits**: Full medical premium coverage for employee-only plans (some options), dental, vision, Employee Assistance Program (EAP), free Calm subscription, virtual babysitting/wellness support via SitterStream. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Career Development**: Award‑winning development program focused on growing yourself, others, and the business; live and on‑demand learning experiences. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Diversity & Inclusion**: Employee Resource Groups (ERGs) for underrepresented communities; recognized as a leader in LGBTQ+ Workplace Inclusion (2026). [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **Employee Ratings**: 3.6/5.0 on LinkedIn (1,668 reviews); Work‑Life 4.2, Compensation 3.9, Culture 3.9. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Global Offices**: Major hubs in Needham (MA), New York, London, Oxford, Paris, Sydney, Tokyo, Singapore, and many more. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) ## Sources 1. [careers.tripadvisor.com](https://careers.tripadvisor.com/) – Official careers page, mission, benefits, culture 2. [careers.tripadvisor.com/life-at-tripadvisor](https://careers.tripadvisor.com/life-at-tripadvisor) – Life at Tripadvisor, benefits, offices, ERGs 3. [linkedin.com/company/tripadvisor](https://www.linkedin.com/company/tripadvisor) – Company overview, financials, headcount, recent departures, acquisitions 4. [tripadvisor.com](https://www.tripadvisor.com/) – Core platform, reviews count, user base ## Other roles at Tripadvisor - [Inside Sales Representative - Polish Market](https://feeny.ai/job/inside-sales-representative-polish-market-tripadvisor-barcelona-6h3hr9b507q8) — Barcelona, Spain - [Sales Account Manager - Stage](https://feeny.ai/job/sales-account-manager-stage-tripadvisor-paris-5aanb14rpb86) — Paris, France - [Manager of Customer Product Success Team](https://feeny.ai/job/manager-of-customer-product-success-team-tripadvisor-milan-g4en1rgaje0e) — Milan, Italy - [Executive Escalation Lead](https://feeny.ai/job/executive-escalation-lead-tripadvisor-jv05xyyv5b4f) - [Marketing Specialist](https://feeny.ai/job/marketing-specialist-tripadvisor-hamburg-mtv28f7jkwad) — Hamburg, Germany - [Inside Sales Representative | Portuguese Market (Based in Barcelona)](https://feeny.ai/job/inside-sales-representative-portuguese-market-based-in-barcelona-tripadvisor-zeg1ayjgs7dr) — Barcelona, Spain - [Customer Care Specialist (Swedish Market)](https://feeny.ai/job/customer-care-specialist-swedish-market-tripadvisor-barcelona-fy0hy1cw1jke) — Barcelona, Spain - [Field Sales Representative - North London & Essex](https://feeny.ai/job/field-sales-representative-north-london-essex-tripadvisor-london-h7hh0yx1v07v) — London, United Kingdom - [Customer Experience Improvement Lead](https://feeny.ai/job/customer-experience-improvement-lead-tripadvisor-6g0kj8qrxx64) - [Back-end Software Engineer](https://feeny.ai/job/back-end-software-engineer-tripadvisor-reykjavik-7aezk3npx8xg) — Reykjavik, Iceland