--- title: 'Senior Director, Field Operations & Service Delivery at Runwise' canonical: 'https://feeny.ai/job/senior-director-field-operations-service-delivery-runwise-new-york-2kqvb5gaaega' type: 'job' last_seen: '2026-09-12' --- # Senior Director, Field Operations & Service Delivery at Runwise - **Company:** Runwise - **Location:** New York, NY - **Posted:** 2026-03-17 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/runwise/jobs/4664395006 ## Job description Senior Director, Field Operations & Service Delivery Runwise is seeking a Senior Director, Field Operations & Service Delivery to lead and scale our national field operations organization. This role will oversee installation, service, commissioning, and technical field support across all markets while transforming Runwise’s field capabilities into a highly efficient, nationally scalable operation. This is a senior leadership role responsible for building the operational systems, training programs, and regional structures required to support rapid company growth. ## THE TEAM Runwise ([www.runwise.com](http://www.runwise.com)) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc…) in 8000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. Runwise is headquartered in New York City with established markets in Chicago, Boston, and Washington D.C. ## THE ROLE As Senior Director, Field Operations & Service Delivery, you will lead Runwise’s field operations organization, including installation teams, service technicians, and commissioning specialists. Your primary focus will be transforming our field organization into a nationally scalable service operation capable of supporting rapid expansion into new markets while maintaining consistent installation quality and service reliability. You will develop operational frameworks, training programs, and regional field structures that enable efficient installations, rapid service response, and consistent operational stLast night was one of those moments I will never forget.andards across all markets. You will work cross-functionally with Customer Service, Logistics, Product, Engineering, and Operations to ensure field execution aligns with company growth and customer needs. ## KEY RESPONSIBILITIES Field Operations Leadership - Lead and develop installation, service, and commissioning teams across all markets - Establish operational structures to support national scaling - Create clear accountability and performance metrics across the field organization National Field Expansion - Design regional field coverage models and staffing strategies - Develop frameworks for launching new markets efficiently - Build repeatable operational playbooks for new market deployment Operational Efficiency - Improve installation speed, quality, and consistency - Reduce service revisit rates through improved training and processes - Optimize technician routing, scheduling coordination, and resource allocation Training & Quality Programs - Develop field training programs and technical certifications - Establish installation standards and commissioning procedures - Implement quality assurance programs across the field organization Cross-Functional Collaboration - Work closely with Customer Service and Scheduling to ensure service coverage - Partner with Product and Engineering to incorporate field feedback into product improvements - Coordinate with Logistics and Procurement to ensure field teams have the materials they need Who you are: - Based in the New York City area - Experienced leader in large-scale field operations or service organizations - Comfortable balancing strategic planning with hands-on operational leadership - Highly organized with strong operational discipline - Able to manage teams across multiple markets and operational environments Requirements: - 8+ years of experience leading field operations, service, or installation organizations - Experience scaling multi-market or national field teams - Background in HVAC, building systems, construction technology, energy systems, or hardware deployments preferred - Strong operational leadership and process improvement experience Salary: $180,000 - $220,000 annually (Based on experience) This is an excellent opportunity to join a fast-growing company, one of the true leaders within energy efficiency in the Northeast. You will be surrounded by talented people, including working very closely with our co-founder and sales leader. Your success will also make a tangible impact on reducing carbon emissions across the country, within the cities where we operate. ## About Runwise ## Company Overview - **One-liner**: Runwise provides a smart operating system for buildings that uses proprietary wireless hardware and cloud software to automate and optimize heating, cooling, water, and electrical systems. - **Entity Type**: Private (Series B) - **Headquarters**: New York, New York, United States - **Founded**: 2010 - **Founders**: Jeff Carleton (CEO), Lee Hoffman (President), and Michael Cook (Chief Growth Officer) ## Core Business - Primary industry: Smart Building Technology / Real Estate Technology (PropTech) / Climate Tech - Target customers: B2B — real estate owner-operators, property managers, and building owners (e.g., Related, Equity Residential, First Service Residential, MTA, Port Authority, National Grid, Rudin, LeFrak, UDR, Douglas Elliman, Akam) - Mission or purpose statement: To make every city in the world radically more affordable, sustainable, and healthier by transforming outdated building infrastructure into intelligent systems. ## Products & Services - **Smart Building Control Platform**: A vertically integrated system combining proprietary wireless hardware, sensors, and cloud-based software to control heating, cooling, electric, and water systems. Installed 100% wirelessly in one day or less with zero upfront costs. - **Smart Heating Control**: Optimizes boilers and city steam systems for efficiency, safety, and ease of management. - **Smart Cooling Control**: Manages chillers and cooling towers to improve efficiency. - **Smart Gas Leak Detection**: Alerts management to gas leaks before tenants report them, preventing gas shutoffs. - **Smart Toilet Monitoring**: Instantly detects running toilets to save on water costs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$136.4M** (including a $55M Series B in June 2025 led by Menlo Ventures) - **Annual Revenue**: $19.4M (per LinkedIn data) - **Notable Investors/Partners**: Menlo Ventures (lead, Series B), Fifth Wall, Nuveen Real Estate, MassMutual Ventures, Multiplier Capital, Munich Re Ventures, Notation Capital, Initialized Capital, Susa Ventures, Soma Capital, Alumni Ventures, Helium-3, Cooley - **Growth Signals**: - 143 employees (+48.7% YoY headcount growth) - Installed in over 10,000 buildings across the U.S. - Serves 1,000+ customers - Saved customers over $100M in energy costs to date - 30X revenue growth since seed round; on track to nearly double again in 2025 - Series B round was twice oversubscribed - Acquired BGS Water Watch (2023) - Operates in 5 countries (US, Portugal, Spain, Georgia, Philippines) ## Competitive Advantages - **Proven ROI**: Buildings generate an average of at least $1,725 of profit in their first month; typical payback period under five months. - **Rapid, Low-Touch Installation**: 100% wireless, installed in a single day — far faster and cheaper than traditional building control systems requiring extensive wiring and hardware. - **Scalability**: The most capitalized and widely deployed smart building platform in the U.S., capable of portfolio-wide rollout. - **Proprietary Vertically Integrated Stack**: Combines custom hardware, wireless connectivity, and cloud software, creating a defensible moat. - **Tangible Results**: Up to 30% energy savings in many buildings, with verified, published results. ## Strategic Focus - **Product Innovation**: Continuing to enhance the smart building platform with AI and advanced automation. - **Team Expansion**: Hiring across sales, customer success, field operations, and technical roles. - **Market Expansion**: Entering new core markets in the U.S. and globally. - **Scaling Impact**: Driving carbon reduction at scale — one of the largest private-sector carbon reducers in the country. ## Why Work Here - **Culture & Values**: Employee rating of 4.8/5.0 (51 reviews on LinkedIn). High marks for Culture (4.8), Career Growth (4.8), Work-Life Balance (4.7), and Compensation (4.4). - **Work Policy**: Hybrid workspace — employees engage in a combination of remote and on-site work, typically 3 days a week on-site. Some roles are in-office (NYC, Boston, Chicago) and some are remote (e.g., Boston-based BDR role). - **Perks**: Unlimited PTO, healthcare benefits (dental, vision, mental health), paid holidays, paid sick days, free snacks and drinks, company-sponsored outings and happy hours, job training and conferences. - **DEI**: Has a dedicated diversity and inclusion staff, a documented equal pay policy, and mandated unconscious bias training. - **Engineering/Innovation Focus**: Fast-paced, customer-focused energy tech startup environment where employees work on cutting-edge IoT, hardware, and cloud software. ## Sources 1. [runwise.com](https://www.runwise.com/) 2. [LinkedIn - Runwise](https://www.linkedin.com/company/wearerunwise) 3. [Built In - Runwise Careers](https://builtin.com/company/runwise-2) 4. [PRNewswire - Series B Announcement](https://www.prnewswire.com/news-releases/runwise-raises-55m-to-scale-the-smart-operating-system-for-buildings-302476505.html) ## Other roles at Runwise - [Customer Success Associate](https://feeny.ai/job/customer-success-associate-runwise-new-york-9xknr6yxq1xf) — New York, NY - [Senior Director, Revenue Operations](https://feeny.ai/job/senior-director-revenue-operations-runwise-new-york-city-ktzs55facehg) — New York City, NY - [Lead Building Controls Technician](https://feeny.ai/job/lead-building-controls-technician-runwise-boston-83w6cvn9sxjb) — Boston, MA - [Lead Building Controls Technician (Chicago)](https://feeny.ai/job/lead-building-controls-technician-chicago-runwise-chicago-0kqwj1ex7npj) — Chicago, IL - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-runwise-new-york-x81b1eg8sxzp) — New York, NY