---
title: 'Senior Director, GTM Systems at LaunchDarkly'
canonical: 'https://feeny.ai/job/senior-director-gtm-systems-launchdarkly-united-states-xmm176dh1rgq'
type: 'job'
last_seen: '2026-10-16'
---

# Senior Director, GTM Systems at LaunchDarkly

- **Company:** LaunchDarkly
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-12
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/launchdarkly/jobs/8020085003

## Job description

About the Job:

LaunchDarkly is seeking a Sr. Director, GTM Systems to build and lead an autonomous GTM Systems function within Revenue Operations & Enablement. This role will own the vision, architecture, development, product management, operations, and continuous improvement of the systems supporting Sales, Marketing, Customer Success, and Revenue Operations.

The GTM Systems foundation is a critical priority. This leader will establish reliable account and contact data structures, simplify a complex technology landscape, and create intuitive experiences that help teams work efficiently across the customer lifecycle. The role will oversee the full lifecycle of GTM systems, from strategy and architecture through delivery, adoption, governance, and retirement.

This position will report to the VP, Revenue Operations.

Responsibilities:

- Define and execute the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems.
- Own the full GTM Systems portfolio, including architecture, development, administration, product and project management, integrations, data, governance, and change management.
- Rebuild the GTM data foundation by establishing scalable account hierarchies, consistent account and contact lifecycles, ownership and handoff processes, lead and contact routing, enrichment, and do-not-contact governance.
- Establish data quality standards, instrumentation, monitoring, and governance for Salesforce and connected systems.
- Rationalize a GTM technology landscape by reducing redundancy, improving utilization of strategic platforms, and defining a long-term ecosystem roadmap.
- Own strategy and governance for Salesforce, Gong, Marketo, LeanData, and the broader GTM application ecosystem, including integrations, vendor management, lifecycle planning, and tool retirement.
- Lead end-to-end product and technical delivery, from discovery and requirements through solution design, development, testing, release, adoption, and continuous improvement.
- Simplify the end-user experience by reducing unnecessary clicks, duplicate data entry, system switching, and time spent searching for key information.
- Apply automation, analytics, and AI to improve routing, data quality, workflow completion, recommendations, and end-user productivity.
- Establish reliable practices for testing, monitoring, incident management, documentation, security, compliance, business continuity, and system lifecycle management.
- Lead and develop a team of senior subject matter experts across systems architecture, engineering, administration, data, product management, and program delivery.
- Set team priorities, operating standards, resourcing plans, and budget recommendations while partnering with Revenue leadership, IT, Data, Security, Finance, and other stakeholders.

Qualifications:

- Leadership: Transformational people leader who inspires team and organizational culture to achieve best-in-class capabilities, processes, and performance. Strong evidence of developing talent and leading an organization to excellence.
- Experience: 10-15+ years of progressive experience in Sales Operations within enterprise SaaS companies, with experience in other Revenue operations functions being a plus. Proven ability to lead and execute within a fast-paced, high-growth, complex organization with global operations.
- Team Building: 5+ years of experience in building and managing high-growth teams, with a proven track record of coaching and developing team members for growth opportunities.
- Passion for Tools and Automation: Enthusiasm for tools, automation, and system effectiveness. Experience with CRMs and productivity tools, including Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn Sales Navigator, CPQ, 6Sense, Gong, etc.
- Data and Analytics: Experience with reporting, data analytics, and data instrumentation. Good understanding of Salesforce architecture and ecosystem.
- Project Management: Strong project management expertise in business process alignment and tools implementation.
- Communication Skills: Strong written, verbal, and presentation skills. Ability to multitask, prioritize a variety of tasks, and meet deadlines. Organized and detail-oriented with strong problem-solving and analytical skills.
- Business Process Acumen: Strong understanding of business process flow and the upstream/downstream impact.

Pay:

Target pay ranges based on Geographic Zones* for Level M5:

- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $240,600 - $330,700**
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $216,500 - $297,600**
- Zone 3: All other US locations - $204,500- $281,100**
- All Zones Inclusive of 20% Bonus Target

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.

Do you need a disability accommodation?

Fill out this [accommodations request form](https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform) and someone from our People Operations team will contact you for assistance.

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from [@LaunchDarkly](https://launchdarkly.slack.com/team/UKEE4GBS6).com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit [Careers | LaunchDarkly](https://launchdarkly.com/careers/)  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

## About LaunchDarkly

## Company Overview
- **One-liner**: LaunchDarkly provides a runtime control layer for AI-era software development, enabling teams to release features safely, experiment in production, and govern AI agents.
- **Entity Type**: Private (venture-backed, Series D+) with investors including Redpoint, Threshold Ventures, and Benchmark.
- **Headquarters**: Oakland, California, USA (with additional offices in London, UK; Bangalore and Mumbai, India)
- **Founded**: 2014
- **Founders**: Edith Harbaugh (CEO/Executive Chair) and John Kodumal (CTO)

## Core Business
- **Primary industry**: Feature management / software tooling / developer infrastructure
- **Target customers**: B2B, serving both large enterprises (25% of Fortune 500) and small startups; teams in engineering, product, marketing, and business operations.
- **Mission or purpose**: “Making software releases boring since 2014” and “creating a world in which every AI-powered release is safe and unceremonious.”

## Products & Services
- **Feature Flags (CodeControl)**: Wrap new or risky code in flags to enable progressive rollouts, automated rollbacks, and instant remediation — without redeploying.
- **Experimentation (A/B/n testing, multi-armed bandits)**: Run online experiments on code and agents to optimize performance based on real-world results.
- **Observability (Guardian Monitoring, Error Monitoring, Logs & Traces, Session Replay)**: Monitor feature behavior and auto-remediate issues.
- **AgentControl**: Govern, observe, and steer AI agents in production — including adaptive triggers, progressive rollouts, agent observability, custom judges, and LLM playground.
- **AI Insights & Prompt Management**: Test prompts/models in production, dynamically route traffic to best options, and manage prompt snippets.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (last reported Series D in 2021 was at a ~$3 billion valuation per industry sources; not confirmed in provided materials)
- **Key Metric**: Total Funding – not disclosed in provided sources. Annual Revenue – not publicly available. Proxy: 5,500+ customers, 45 trillion feature flags evaluated daily.
- **Notable Investors/Partners**: Board members include Scott Raney (Redpoint), Josh Stein (Threshold Ventures), and Jonathan Heiliger (Benchmark); listed on Forbes Cloud 100 for six consecutive years.
- **Growth Signals**: >570 employees and growing; 25% of Fortune 500 are customers; expansion into AI agent control (AgentControl product); remote-first hiring globally.

## Competitive Advantages
- **#1 in Feature Management** for three years running (as claimed on website).
- **Massive scale**: 45 trillion feature flags evaluated daily, providing unmatched performance and reliability.
- **Integrated platform** combining feature flags, experimentation, observability, and AI agent governance in one runtime control layer — reducing tool sprawl.
- **Strong brand trust** among 5,500+ customers, including many Fortune 500 enterprises.

## Strategic Focus
- **Lead the AI transformation**: Apply runtime control principles to AI agents and LLM-powered features (AgentControl, LLM Playground, custom judges).
- **Enable self-healing systems**: Automatically detect and remediate failing code or misbehaving agents without human intervention.
- **Continue expanding experimentation** and observability capabilities to help teams continuously optimize.

## Why Work Here
- **Culture**: “Humble, open, collaborative, respectful and kind” – as stated on the careers page. Equal opportunity and affirmative action employer.
- **Remote/hybrid policy**: Many engineering roles are fully remote (US, India, other locations). Some roles like IT are hybrid in Oakland or Bangalore/Mumbai.
- **Work environment**: High-growth (570+ employees) with significant investment in engineering (multiple engineering teams: Core, Measure, Release, AI, etc.).
- **Notable perks**: Pay transparency policy (disclosure of compensation upon request), commitment to diversity, and formal accommodation process. The company is a federal contractor, so it adheres to strict non-discrimination and pay disclosure rules.
- **Engineering focus**: Opportunity to work on cutting-edge problems in feature management, experimentation, and AI governance at massive scale.

## Sources
1. [LaunchDarkly Website](https://launchdarkly.com/) – Main product description, company overview, stats
2. [LaunchDarkly About Us](https://launchdarkly.com/about-us/) – Founding story, leadership team, investors, office locations
3. [LaunchDarkly Careers](https://launchdarkly.com/careers/) – Culture, equal opportunity statement, pay transparency policy
4. [Greenhouse Job Board](https://job-boards.greenhouse.io/launchdarkly/jobs/7738584003) – Open positions, remote/hybrid details, team structure
5. [LinkedIn Company Page](https://www.linkedin.com/company/launchdarkly) – Company description, employee count

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