---
title: 'Senior Director Guest Services at Sphere Entertainment Group, LLC'
canonical: 'https://feeny.ai/job/senior-director-guest-services-sphere-entertainment-group-llc-las-vegas-58427wtnj3be'
type: 'job'
last_seen: '2026-11-01'
---

# Senior Director Guest Services at Sphere Entertainment Group, LLC

- **Company:** Sphere Entertainment Group, LLC
- **Location:** Las Vegas, NV
- **Compensation:** $180k–$195k
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-01
- **Apply:** https://www.sphereentertainmentco.com/job/5278406007?gh_jid=5278406007

## Job description

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at [www.sphereentertainmentco.com](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.sphereentertainmentco.com%2F&data=05%7C02%7CMaddie.Rizzo%40msg.com%7Cf345c42af5d7463ff83408de643f07ae%7Cf2c1e8475bd24ba2b5e4b529a645f31a%7C1%7C0%7C639058419051444527%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=cMiSC0m9pVYooMKOmqGRKLvrWz4pyLwUcbtd%2BD8jl0E%3D&reserved=0).

Who are we hiring?

The Senior Director of Guest Services is responsible for setting the strategic vision and operational excellence framework for the end-to-end Guest Experience within Sphere. This executive leader oversees all Guest Services operation, ensuring the delivery of a world-class, hospitality-driven experience that reflects the innovation, scale, and luxury standards of the venue. The Senior Director will provide leadership to Guest Services managers, Guest Relations Call Center, and front line teams, driving performance, service culture, talent development, and operational consistency across all events and activations.

What will you do?

- Develop and execute the long-term Guest Services strategy to support organizational objectives and elevate the overall guest experience.
- Establishes and maintains service standards that deliver exceptional, premium, and luxury hospitality experience throughout the venue.
- Lead, mentor, and develop Guest Services leadership teams while creating a culture of accountability, engagement, and service excellence.
- Provide executive oversight of all Guest Services operations, ensuring operational consistency, guest satisfaction, and flawless event execution.
- Oversees day to day operations for Guest Service team. Attends and actively participates in daily pre-shift meetings.
- Serve as the senior escalation point for complex guest situations, demonstrating sound judgment, professionalism, and a guest first approach.
- Oversee workforce planning, labor management, and budget accountability for all Guest Services and Call center functions.
- Analyze guest feedback, service metrics, and operational performance data to identify opportunities for continuous improvement and innovation.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

- The ideal candidate will have a minimum of 8-10 years of prior Leadership experience with direct responsibility for supervising and directing staff across a wide range of operating functions.
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
- Successful track record of measuring improvements in customer satisfaction and loyalty.
- Knowledge of local Fire and Building Codes required and an in-depth knowledge of facility management.
- Excellent verbal & written communication, organizational and time management skills required.
- Experience in managing cross functional teams and building relationships.
- Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
- Skilled at working collaboratively and in a team environment.
- Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
- Able to work under pressure and meet deadlines, while managing multiple tasks.
- PC skills including MS Word, Excel, Outlook and PowerPoint.

Special Requirements

- Must be able to work a flexible schedule as assigned, Monday-Sunday, inclusive of weekends, nights, and holidays.

#LI-Onsite Pay Range $180,000—$195,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

## About Sphere Entertainment Group, LLC

## Company Overview
- **One-liner**: Sphere Entertainment Co. is a leader in immersive experiences, technology, and media, operating the revolutionary Sphere venue in Las Vegas and the MSG Networks regional sports and entertainment networks.
- **Entity Type**: Public (NYSE: SPHR)
- **Headquarters**: New York, NY, USA
- **Founded**: 2019 (spun off from Madison Square Garden Sports Corp.)
- **Founders**: James L. Dolan (Executive Chairman and CEO) — the company was formed as a corporate spin-off, with Dolan leading the entity.

## Core Business
- **Primary industries**: Live entertainment, immersive technology, regional sports media, content production.
- **Target customers**: B2C (concertgoers, sports fans, tourists) and B2B (brands, advertisers, artists, corporate event organizers).
- **Mission / purpose**: “We make it happen” — creating unforgettable, multi-sensory experiences through next-generation entertainment and premium sports media.

## Products & Services
- **Sphere (Venue)**: A next-generation entertainment medium powered by cutting-edge technologies, featuring the world’s largest LED screen (Exosphere) and immersive multi-sensory productions. The first Sphere opened in Las Vegas (Sept 2023) with capacity up to 20,000 guests. Plans announced for Sphere in Abu Dhabi and National Harbor, MD.  
- **Sphere Studios**: An immersive content studio in Burbank, CA, with a 68,000 sq ft development facility and a 100-ft high custom dome (Big Dome) for content creation. Produces original Sphere Experiences, concerts, and brand events.  
- **MSG Networks**: Two regional sports and entertainment networks (MSG Network and MSG Sportsnet) serving the New York DMA and surrounding states. Features exclusive live games of the New York Knicks, New York Rangers, New York Islanders, New Jersey Devils, and Buffalo Sabres, plus NFL coverage.  
- **MSG+**: Direct-to-consumer (DTC) and authenticated streaming product offering live sports and original programming.

## Market Standing
- **Valuation / Market Cap**: Not publicly available from the provided search results (public company; market cap fluctuates).
- **Key Metric**: Annual Revenue — not explicitly stated in the provided search results (public filings available via SEC).  
- **Notable Investors / Partners**:  
  - Madison Square Garden Sports Corp. (initial spin-off)  
  - Mohari Hospitality (sold Tao Group Hospitality in 2023)  
  - Long-term media rights agreements with the New York Knicks, New York Rangers, New York Islanders, New Jersey Devils, and Buffalo Sabres.  
  - Partnerships with leading artists, Hollywood creatives, and global brands for Sphere events.  
- **Growth Signals**:  
  - First Sphere venue opened Sept 2023; expansion announced for Abu Dhabi and National Harbor.  
  - Employee base: ~970 full-time and ~2,130 part-time employees as of June 30, 2024 (per 10-K).  
  - Launch of MSG+ DTC streaming service.  
  - In-house Sphere Studios creating original immersive content.

## Competitive Advantages
- **Unique immersive venue technology**: The Sphere’s Exosphere (largest LED screen globally), advanced audio and haptic systems, and patented technologies create a moat in live entertainment.  
- **Exclusive local sports rights**: Long-term agreements with five major professional sports teams in the nation’s largest media market (New York) provide recurring revenue and loyal viewership.  
- **In-house creative studio**: Sphere Studios enables full control over content production, from concept to post-production, reducing reliance on third parties.  
- **Global brand and location**: Las Vegas attracts over 40 million visitors annually, providing a built-in audience for Sphere.  
- **Strong intellectual property portfolio**: Patents covering Sphere design, audio delivery, display systems, and in-venue technologies.

## Strategic Focus
- **Global expansion of Sphere**: Building additional Sphere venues in Abu Dhabi and National Harbor to replicate the Las Vegas model.  
- **Deepening DTC presence**: Growing MSG+ subscriber base and enhancing streaming capabilities.  
- **Original content development**: Leveraging Sphere Studios to create exclusive immersive experiences and attract top artists and brands.  
- **Operational excellence**: Focusing on world-class guest experience and leveraging decades of venue management expertise.

## Why Work Here
- **Culture**: Emphasis on respect, teamwork, creativity, excellence, and a passion to serve. Active Employee Resource Groups and social impact initiatives (Garden of Dreams Foundation).  
- **Work environment**: Roles span Las Vegas, Burbank (CA), and New York City. The company values “one team” mentality — whether behind the scenes, on the floor, or in the office.  
- **Benefits**: Comprehensive medical, prescription, dental & vision; 401(k) retirement plan; paid parental leave; tuition reimbursement; online/in-person learning courses; internal mobility options; pet insurance; Wellhub; commuter benefits; paid time off and company holidays; volunteer days; matching gift program.  
- **Career development**: Performance management with goal-setting and feedback conversations, leadership development programs, and a learning platform.  
- **Perks**: Exclusive tickets to events, employee discounts, and involvement in the Garden of Dreams Foundation.

## Sources
1. [sphereentertainmentco.com - Our Company](https://www.sphereentertainmentco.com/our-company/)
2. [sphereentertainmentco.com - Careers](https://www.sphereentertainmentco.com/careers/)
3. [sphereentertainmentco.com - Leadership](https://www.sphereentertainmentco.com/leadership/)
4. [SEC 10-K Filing (Fiscal Year 2024)](https://s23.q4cdn.com/910947899/files/doc_financials/2024/ar/Sphere-Co-06-30-2024-10K-Final.pdf)
5. [Greenhouse Careers Page](https://job-boards.greenhouse.io/sphereentertainment)

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