---
title: 'Senior Director, Lender Success at Splash Financial'
canonical: 'https://feeny.ai/job/senior-director-lender-success-splash-financial-remote-4ynm8z444n9e'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Director, Lender Success at Splash Financial

- **Company:** Splash Financial
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/splashfinancial/jobs/4726616006

## Job description

## ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

## ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location.

We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends.

Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.

And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar.

At Splash, everything we do is guided by our values:

Own It – We take full accountability and follow through on commitments.

Raise the Bar – We move fast, innovate faster, and push through barriers.

Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better.

Elevate Each Other – We win as a team by lifting each other up.

These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates.

## ABOUT THE ROLE:

Splash Financial is seeking a Sr Director of Lender Success to lead and grow our lender partnerships and the team that supports them. Our lender relationships are central to connecting consumers with competitive financial products, and this role will help shape how those partnerships develop and perform. You’ll build relationships with new lenders while helping existing partners identify opportunities to grow with Splash. Reporting to the SVP, Operations, you’ll work closely with teams across the business to turn partner priorities into successful launches, stronger performance, and lasting relationships. You’ll also lead and develop the Lender Success team, establishing clear goals and consistent ways of working. This is an opportunity to shape Splash’s lender partnership strategy and build the team and processes that support our next stage of growth.

## WHAT YOU’LL DO AT SPLASH:

- Develop new lender partnerships: Work with our business development team to pursue opportunities aligned with Splash’s strategy, build relationships with prospective partners, and guide partnership development from initial discussions through launch.
- Strengthen and grow existing relationships: Own key lender relationships, develop account plans, and lead conversations about performance, priorities, and opportunities to expand the partnership.
- Lead the Lender Success team: Set goals and expectations, coach and develop team members, and build consistent practices for relationship management, communication, and follow-through.
- Drive execution across teams: Partner with Product, Engineering, Operations, Legal, and Compliance to support lender onboarding, implement partner initiatives, and resolve escalated issues.
- Improve partnership performance: Establish and track measures of success, use data and lender feedback to guide decisions, and give leadership clear visibility into opportunities, risks, and results.
- Provide Portfolio Analysis: Partner with the Credit to provide detailed level analysis of performance trends and return on investment.

## WHAT YOU’LL BRING TO SPLASH:

- Experience developing and managing lender or financial institution partnerships, with a track record of securing new relationships and growing existing accounts.
- Experience managing and developing a team, setting clear priorities, and holding people accountable for results.
- Strong relationship-building and communication skills, including experience working with senior stakeholders, navigating complex discussions, and resolving partner concerns.
- Experience leading initiatives across business, technical, and operational teams, with the ability to translate partner needs into clear requirements and action plans.
- An understanding of lending operations and the ability to use performance data, business judgment, and partner feedback to identify opportunities and make decisions
- Experience with managing a loan portfolio with a deep understanding of the metrics that impact returns, must be comfortable with being the subject matter expert and the lead on presentation

## COMPENSATION:

The base salary range for this role is $170,000 to $250,000 annually, based on market data and internal compensation practices. Final compensation will be determined by factors such as location, experience, and skill level.

## SPLASHERS ENJOY:

- Fully remote work freedom (for most roles)
- Competitive salary packages
- Flexible PTO + 9 company holidays
- Equity: Share in our start-up success
- Comprehensive and affordable insurance benefits
- Paid parental leave for both caregivers
- Essential modern equipment to get the job done
- Fully paid Claude subscription to supercharge your work
- 401(k) for your future savings
- Quarterly meet-ups: In person & virtual fun
- Awesome Splash swag to flaunt your team spirit

Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.

## JOB OFFER & RECRUITMENT SCAM NOTICE

At Splash Financial, we want candidates to feel confident and safe throughout the hiring process. Unfortunately, scammers sometimes pose as employers to trick job seekers into sharing personal information or money.

## PLEASE BE AWARE:

- Splash Financial will never ask for payment, banking details, or cryptocurrency as part of our hiring process.
- All legitimate job communications from Splash Financial will come from an @splashfinancial.com email address.
- We do not conduct interviews solely via text message or chat apps.
- Any offer of employment will be made only after a formal interview process and will be sent directly from Splash Financial.

IF YOU RECEIVE A SUSPICIOUS MESSAGE:

- Do not respond or share personal information.
- Do not click on unknown links or download attachments.
- Report the message to careers@splashfinancial.com

## About Splash Financial

## Company Overview
- **One-liner**: Splash Financial is an AI-enabled lending marketplace that connects consumers with a network of credit unions and banks to offer student loan refinancing, personal loans, and home equity lines of credit.
- **Entity Type**: Private (Series C – raised $70M+ in September 2025, total equity funding >$135M)
- **Headquarters**: Cleveland, Ohio, United States
- **Founded**: 2013
- **Founders**: Steven Muszynski (CEO) and Patrick Leimkuehler (COO)

## Core Business
- **Primary industry**: Financial Services – AI-enabled lending marketplace
- **Target customers**: B2C (consumers seeking debt refinancing, personal loans, HELOCs) and B2B (credit unions and community banks seeking digital lending technology and borrower acquisition)
- **Mission**: “Make people more powerful than their debt.”

## Products & Services
- **Student Loan Refinancing**: Fixed rates from 3.99% APR, variable from 6.50% APR; includes specialized programs for medical school graduates and in-school loans.
- **Personal Loans**: Debt consolidation and credit card debt payoff with rates from 8.99% APR.
- **Home Equity Line of Credit (HELOC)**: Variable rates from 6.50% APR, up to $500,000; launched in 2025.
- **Marketplace Platform**: Automated underwriting and matching technology that lets borrowers see offers from multiple lenders with a single application and no impact on credit score for rate checking.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding >$135M (as of Sept 2025); annual revenue estimated at $88.0M (LinkedIn data)
- **Notable Investors/Partners**: Grand Oaks Capital (led Series C), First Tech Federal Credit Union, Curql Collective, The O.H.I.O. Fund, TruStage Ventures, Northwestern Mutual Future Ventures
- **Growth Signals**: Over $6 billion in loans originated across 125,000+ borrowers; headcount of 113 employees (+30.8% YoY); expanded product line into HELOCs in 2025; operates in 8 countries (including Brazil, India, Canada); strong lender network growth.

## Competitive Advantages
- **AI-powered automated underwriting** that enables fast, frictionless borrowing decisions.
- **Hybrid marketplace model** that aggregates offers from hundreds of credit unions and banks, giving consumers competitive rates without shopping around.
- **No data selling** and free rate checks that do not affect credit scores, building trust.
- **Deep specialization in student loan refinancing** with tailored programs for medical professionals and in-school borrowers.

## Strategic Focus
- Accelerating growth in HELOC and personal loan verticals to serve consumers at every life stage.
- Expanding the partner network of credit unions and community banks by providing turnkey digital lending technology.
- Leveraging AI and machine learning to improve credit decisioning, operational efficiency, and borrower experience.

## Why Work Here
- **Culture**: Described as a place where “talented people can make an immediate impact, take big swings and feel like they belong.” Emphasis on autonomy and ownership.
- **Remote/Hybrid**: Many roles are remote-friendly (e.g., Director of Credit listed as remote within the United States). Headquarters in Cleveland, OH with multiple office locations.
- **Engineering & Data Science**: Strong technical leadership (VP Engineering, Chief Data Science & Credit Officer). Engineering team lead salary reported at ~$146k/year (LinkedIn).
- **Employee Sentiment**: 3.9/5 rating on LinkedIn (45 reviews), with high marks for work-life balance (4.3) and culture (4.1). Notable talent sources include SoFi, LendingClub, Upstart, and Progressive Insurance.
- **Growth Opportunity**: Rapidly scaling company with recent Series C funding and new product launches, offering career advancement in a mission-driven fintech.

## Sources
1. [splashfinancial.com](https://www.splashfinancial.com/about-us/)
2. [splashfinancial.com](https://www.splashfinancial.com/)
3. [linkedin.com](https://www.linkedin.com/company/splashfinancial)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/splash-financial-raises-more-than-70-million-in-series-c-round-302559163.html)

## Other roles at Splash Financial

- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-splash-financial-united-states-6r9n6q8vdd8n) — United States
- [Senior/Staff Credit Data Scientist](https://feeny.ai/job/senior-staff-credit-data-scientist-splash-financial-united-states-b5y4ph6thxcc) — United States
- [Operations Data Analyst](https://feeny.ai/job/operations-data-analyst-splash-financial-united-states-dx91q4pjr8sg) — United States
- [Senior Compliance Manager](https://feeny.ai/job/senior-compliance-manager-splash-financial-remote-rhfkeat7jbz0)
- [HELOC Closing & Delivery Manager](https://feeny.ai/job/heloc-closing-delivery-manager-splash-financial-cleveland-rd2ncbh536qg) — Cleveland, OH