---
title: 'Senior Director of Customer Success at Quantifind'
canonical: 'https://feeny.ai/job/senior-director-of-customer-success-quantifind-charlotte-g3eaq8gewsz5'
type: 'job'
last_seen: '2026-09-16'
---

# Senior Director of Customer Success at Quantifind

- **Company:** Quantifind
- **Location:** Charlotte, NC
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-16
- **Apply:** https://www.quantifind.com/open-positions/?gh_jid=8160681

## Job description

## Who You Are

You are an experienced B2B SaaS Customer Success leader with a strong understanding of financial services, risk, compliance, and AML/KYC. You are a strategic and operational leader who knows how to run high-performing Customer Success organizations while remaining deeply engaged with customers. You have the executive presence to work with Chief Compliance Officers, Chief Risk Officers, AML leaders, Operations executives, and technology stakeholders at some of the world's largest financial institutions.

You are commercially minded and understand that Customer Success is not simply about customer satisfaction - it is about driving measurable customer value, protecting recurring revenue, increasing adoption, identifying expansion opportunities, and building long-term strategic relationships.

You bring high emotional intelligence, strong business judgment, and the ability to navigate complex organizations. You are a leader, both within the Customer Success team as well as across the organization through your exceptional communication and relationship building skills.

## Who We Are

Quantifind helps some of the world’s biggest banks catch money laundering and other financial crimes. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and safeguard government institutions. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.

Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In financial crimes risk management, Quantifind’s solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.

What a Great Candidate Looks Like:

- 7+ years of experience in Customer Success, Account Management, Professional Services, or a related customer-facing leadership function.
- 3+ years leading Customer Success teams in an enterprise B2B SaaS environment.
- Demonstrated experience managing strategic enterprise and/or financial services customers. Experience managing public sector customers is desirable.
- Strong background in financial services, RegTech, and AML/KYC technology within highly regulated sectors like banks and asset managers, with deep familiarity in enterprise risk and financial crime workflows, preferred
- Proven track record of improving retention, expansion, and NRR.
- Experience building or scaling Customer Success organizations.
- Strong executive presence and communication skills.
- Demonstrated ability to lead cross-functional initiatives across Sales, Product, Engineering, and Delivery.
- Strong commercial orientation and understanding of recurring revenue businesses.
- Experience with Customer Advisory Boards, executive governance programs, or similar strategic customer initiatives, preferred
- Experience with Salesforce and customer success platforms, preferred
- Experience managing a globally distributed Customer Success organization, preferred
- Exceptional organizational, analytical, and problem-solving skills.
- Ability to operate effectively in a fast-paced, high-growth environment.

The Opportunity We Offer

Quantifind is seeking to fill a Senior Director role on our Customer Success team. The Senior Director will collaborate with Delivery to streamline implementation-to-success handoffs and proactively identify issues affecting long-term customer health. You will also work closely with product to bring structured customer feedback and market intelligence into Product and help understand customer priorities, pain points, and business outcomes.

You will partner across the organization to drive success: collaborating with Sales to facilitate prospect transitions, strategic account planning, and improved handoffs; working with Support and Engineering to establish effective escalation processes, advocate for customers, and integrate technical issues into health planning; and engaging with Partnerships to manage joint customers and identify opportunities for increased value and expansion.

To succeed in this role, you will focus on these key responsibilities:

- Lead the Customer Success Organization: As the leader of Quantifind's Customer Success organization, you will coach and develop a high-performing team responsible for account ownership, customer governance, and executive engagement. You will drive retention, renewal, and expansion revenue while establishing early-warning indicators to mitigate customer risk. In this role, you will build a scalable operating model and work cross-functionally across Delivery, Product, Sales, Support, Engineering, and Partnerships to maximize customer value and ensure long-term client success.
- Drive Retention, Expansion & Revenue: Drive revenue growth and customer health by managing renewal, retention, and expansion objectives. This involves developing strategic account plans, identifying cross-sell opportunities with Sales and Partnerships, building forecasting and health monitoring processes, and proactively mitigating customer risk.
- Build a Scalable Customer Success Operating Model: Create and refine a scalable Customer Success operating model by standardizing the customer lifecycle—from onboarding to renewal and expansion—while establishing robust governance, such as QBR/EBRs, and effective escalation processes to balance strategic engagement with operational efficiency.

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York City, New York and Boston, Massachusetts with the balance of engineers in the Palo Alto area. Quantifind is currently using a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, New York City or Atlanta, GA preferred.

A highlight of our benefits:

- Competitive salary
- Company Equity
- Exceptional benefits package
- Flexible Vacation & Paid Time Off
- Employer-matched 401(k) plan
- A fun environment where work-life balance is valued

The base salary range for this full-time position is $185,000 to $215,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.

## About Quantifind

## Company Overview
- **One-liner**: Quantifind provides an AI-powered SaaS platform for automating anti-money laundering (AML) and know your customer (KYC) risk screening and investigations for banks and government agencies.
- **Entity Type**: Private (Series H‑II, total funding of $117.9M)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2009
- **Founders**: Ari Tuchman, Ph.D. and John Stockton, Ph.D.

## Core Business
- Primary industry: Financial crimes automation, AML/KYC compliance, risk intelligence
- Target customers: Tier 1 banks, regional banks, digital banks, Fortune 50 companies, and U.S. Department of Defense (B2B, enterprise, government)
- Mission: Reinvent crime investigation with AI by interrupting the flow of money through criminal networks, helping banks and law enforcement combat human trafficking, terrorism, drug smuggling, and other financial crimes.

## Products & Services
- **Graphyte™ Platform** (SaaS): End-to-end intelligent financial crimes automation solution. Includes watchlist screening, adverse media screening, credit risk assessment, and investigation tools. Features AI-driven entity resolution with 90% accuracy, dynamic risk typologies, real-time sanctions/PEP coverage, and patented data management. Provides productivity gains of over 40% for compliance teams.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding of $117.9M (Series H‑II, active status)
- **Notable Investors/Partners**: Not explicitly named in available sources, but customers include Tier 1 banks, Fortune 50 companies, and the U.S. Department of Defense. The company has over a decade of successful engagements with these organizations.
- **Growth Signals**: Selected repeatedly over dozens of alternatives by large organizations; used by government agencies and leading financial institutions globally; patented technology with 12 patents filed; continues to expand public sector and financial services footprint.

## Competitive Advantages
- **Patented AI & Data Science**: Over a decade of R&D in machine learning, NLP, risk modeling, name science, knowledge graphs, and entity resolution – founded by quantum physics PhDs.
- **Extreme Accuracy**: Entity resolution at 90% accuracy; best-in-class risk assessment accuracy that reduces false positives and focuses on real risks.
- **Pure SaaS & Comprehensive Data Coverage**: Single platform covering thousands of live data sources, real-time sanctions/PEP lists, adverse media, and credit risk indicators.
- **High‑Stakes Trust**: Used by the Department of Defense and Tier 1 banks for mission-critical crime fighting – a strong testament to reliability and audit‑ready evidence.

## Strategic Focus
- End-to-end automation of AML/KYC workflows, from screening to investigations and reporting.
- Deepening public sector and defense relationships while expanding digital and regional bank adoption.
- Continued investment in AI-driven risk typologies and scalability (daily monitoring of tens of millions of customers).

## Why Work Here
- **Mission‑Driven**: Work on software that directly complicates the lives of criminals – human traffickers, terrorists, drug smugglers – by disrupting their financial networks.
- **Culture & Values**: Curiosity, respect, proactive transparency, relentless problem‑solving, and winning together. Cross‑department collaboration encouraged.
- **Hybrid & Remote‑Friendly**: Headquarters in Palo Alto (collaborative open‑plan office with meditative spaces), plus offices in New York City, Atlanta, Boston, and Washington, D.C. Flexible remote/in‑office options and flexible hours. No clock‑in culture, no PTO tracking.
- **Compensation & Benefits**: Competitive salary, meaningful equity (for full‑time employees), 95% premium coverage for medical/dental/vision plans, 4% dollar‑for‑dollar 401k match after 3 months, FSAs, life insurance. Performance reviews twice a year with advancement opportunities.
- **Learning & Growth**: Opportunities to work on groundbreaking data science and AI technologies; encouraged to take classes and attend conferences; collaborate across departments.

## Sources
1. [Quantifind Website](https://www.quantifind.com/)
2. [Quantifind Careers](https://www.quantifind.com/careers/)
3. [Quantifind LinkedIn](https://www.linkedin.com/company/quantifind)
4. [Quantifind About Us](https://www.quantifind.com/about/)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/quantifind)

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