---
title: 'Senior Director of Implementation at Doctronic'
canonical: 'https://feeny.ai/job/senior-director-of-implementation-doctronic-new-york-sfwh25dqvjkz'
type: 'job'
last_seen: '2026-11-01'
---

# Senior Director of Implementation at Doctronic

- **Company:** Doctronic
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-19
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.ashbyhq.com/doctronic/188d54b7-b519-4ebe-88a9-571a325185a1

## Job description

## About Doctronic

Doctronic is the #1 AI doctor. Our AI is free, anonymous and HIPAA-compliant, and it has delivered over 30 million consults to date. In December 2025 we became the first and only AI legally authorized to practice medicine, renewing prescriptions autonomously under Utah's AI Learning Lab, and the first AI ever granted medical malpractice insurance. We are live in all 50 states and DC with AI and human physicians available 24/7, and we have raised $65M through our Series B from Abstract, Lightspeed, Union Square Ventures and others. We are now building the enterprise organization that takes this to health plans, health systems and the wider healthcare ecosystem. This role owns everything that happens after a partner signs.

## The Role

Every signed partnership goes live on time, at quality, without engineering heroics. That is the whole mandate. We have live partners today and more in build, and we have learned the hard way that launch quality currently depends too much on who happens to be assigned. You will fix that: build the delivery pods, build the repeatable launch process, and own the launch date. Your primary metric is on-time launch rate, with a target of moving signature to go-live under 60 days. You will report to the Chief Business Officer and lead a team of deployment strategists and solutions engineers, growing to three pods. You will also be the escalation path for partners, which today defaults to engineering and should not.

## What You'll Do

- Own the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat and API integrations
- Build and lead delivery pods, each pairing a deployment strategist who owns the plan and the partner relationship with one to two solutions engineers
- Own the requirements document and hold the line on scope. If a partner asks for something new, it goes to the deal desk and product, not into the build
- Own the technical service level agreement and the delivery commitments we make in every statement of work, including before signature
- Stand up the launch playbook: internal kickoff at 80% closed, external kickoff, build, QA, clinical readiness, go-live, and the 30-day retro
- Run the handoff from sales, and make sure nobody walks into a partner kickoff without having read the statement of work
- Partner with our Enterprise Product Lead on the bespoke versus platform call, and drive the share of partner requirements we can meet with existing product upward every quarter
- Own the reuse verdict after each launch: template it, productize it, or retire it
- Be the escalation path, so that engineering can build instead of firefight

## What We're Looking For

- 8+ years in implementation, professional services, technical program management or solutions delivery, including 3+ years managing people
- Has delivered technical integrations into regulated enterprises: health systems, payers, pharmacy, or financial services
- Technically fluent. APIs, webhooks, SSO, and healthcare data standards such as FHIR. You can hold your own with engineers and be useful in the conversation
- Has told a customer no and kept the relationship. This is the single most important thing we are screening for
- Has built process where none existed, rather than administered process someone else designed
- Writes clearly and runs a meeting well. Most of the failure modes in this job are communication failures
- Based in New York City or willing to relocate. This is a hybrid role

## Nice to Have

- FHIR R4, HL7, or direct Epic or Cerner integration experience
- Has run a pod, squad or forward-deployed engineering model
- Telehealth or clinical workflow delivery experience
- Experience introducing self-service tooling or a partner portal to reduce manual onboarding
- Has owned a technical SLA and the support tiering behind it

## Compensation & Benefits

- Base salary range: $225-$250k + equity
- Health reimbursement allowance, support for well-being, and flexible time off

## About Doctronic

## Company Overview
- **One-liner**: Doctronic is an AI-powered healthcare platform that provides free, anonymous, HIPAA-compliant medical consultations via an AI legally authorized to practice medicine, processing millions of consultations monthly.
- **Entity Type**: Private (funded with $25M across Seed, Series A, and Series B rounds)
- **Headquarters**: New York, United States
- **Founded**: 2023
- **Founders**: Matt Pavelle (Co-founder & Co-CEO) and Dr. Afam (Adam) Oskowitz (Co-founder)

## Core Business
- **Primary industry**: Healthcare AI / Telemedicine
- **Target customers**: B2C (patients seeking immediate medical guidance) and B2B (enterprise/employer health plans, as indicated by a Product Lead, Enterprise job posting)
- **Mission**: To make expert medical guidance available anytime, anywhere – no insurance, no waiting, and with an AI that remembers every detail.

## Products & Services
- **Doctronic AI**: A 24/7 AI doctor that delivers free, personalized health information, symptom checking, and action plans. It uses a multi-agent system that simulates internal debate among specialized agents before generating a recommendation. The service is anonymous (no account required), fully HIPAA-compliant, and achieved 99.2% treatment plan alignment with board-certified clinicians in a published study of 500 real-world cases [doctronic.ai/about](https://www.doctronic.ai/about/).

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $25.0M – $5M Seed round led by Union Square Ventures (April 2025), $20M Series A led by Lightspeed Venture Partners (October 2025), and a subsequent Series B with investors including Abstract and Lightspeed [linkedin.com](https://www.linkedin.com/company/doctronic-ai). Over 25 million AI-doctor visits processed [linkedin.com](https://www.linkedin.com/company/doctronic-ai).
- **Notable Investors/Partners**: Lightspeed Venture Partners, Union Square Ventures, Abstract, Wittington, Mantis, Seven Stars, ARTIS, Tusk Venture Partners, HF0 [linkedin.com](https://www.linkedin.com/company/doctronic-ai).
- **Growth Signals**: Headcount of 41 employees with a monthly growth rate of +9.6% [linkedin.com](https://www.linkedin.com/company/doctronic-ai). 14 active job postings (as of mid-2026) [jobs.ashbyhq.com/doctronic](https://jobs.ashbyhq.com/doctronic). Expanding into enterprise solutions and telemedicine physician services. The company claims to be the first AI legally authorized to practice medicine, with authority expanding across all 50 states [doctronic.ai/about](https://www.doctronic.ai/about/).

## Competitive Advantages
- **First-mover regulatory moat**: Legally authorized to practice medicine via AI, with expanding state-level authority.
- **Clinical accuracy**: 99.2% treatment plan alignment in a peer-reviewed study on 500 real-world cases.
- **Privacy-first**: Fully HIPAA-compliant, anonymous by default, no data sold, and encrypted storage.
- **Multi-agent AI system**: Uses internal debate between specialized agents to ensure structured, accountable reasoning [doctronic.ai/about](https://www.doctronic.ai/about/).

## Strategic Focus
- **Expanding access**: Continuing to add capabilities and extend licensing to all 50 states to bring real-time AI physician access nationwide.
- **Enterprise growth**: Building a B2B product (Product Lead, Enterprise) to serve employer health plans and large organizations.
- **Scaling the team**: Actively hiring in engineering, AI, security, clinical operations, and marketing to support rapid growth.

## Why Work Here
- **Work environment**: Hybrid office in New York City (110 E 25th St) and fully remote for all other locations [linkedin.com](https://www.linkedin.com/company/doctronic-ai). Flexible time off.
- **Benefits**: Comprehensive health, dental, vision, mental health support. Competitive salaries plus equity for all employees [doctronic.ai/careers](https://www.doctronic.ai/careers).
- **Impact**: Build cutting-edge AI that transforms healthcare – processing millions of consultations and directly improving patient outcomes.
- **Team culture**: Empathy, accountability, and privacy are core values. Small, fast-growing team (41 people) with significant technical depth (35% of staff in technical roles) [linkedin.com](https://www.linkedin.com/company/doctronic-ai).
- **Growth opportunity**: 14 open positions ranging from engineering to clinical director, with a monthly headcount growth of nearly 10%. Early-stage equity offers significant upside.

## Sources
1. [doctronic.ai/about](https://www.doctronic.ai/about/)
2. [doctronic.ai/careers](https://www.doctronic.ai/careers)
3. [linkedin.com/company/doctronic-ai](https://www.linkedin.com/company/doctronic-ai)
4. [jobs.ashbyhq.com/doctronic](https://jobs.ashbyhq.com/doctronic)

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